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Gearbest
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Gearbest

gearbest.com
Italy
1 review
5 helpful votes
Follow andrei c.
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What the hell you doing
This is the second time that I pay for my order and is not available on your magazine
What the hell you put things in web and take money but you di didn't send from people
This is not a good thing and also illegal
I'm going to make a claim for your website on the police office post web because this is second time for me. I don't want to think about million people that order from this sheet site.

Date of experience: May 4, 2021
Greece
1 review
0 helpful votes
Follow emmanouil m.
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Really easy and convenient to buy from Gearbest. Tons of innovative products, true to descriptions, they arrive intact and within reasonable time period. They will address any problem fast and always resolve it. Really happy with purchases.

Date of experience: November 25, 2017
Ukraine
1 review
0 helpful votes
Follow Illia S.
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I want to share my experience about using GearBest because I really enjoy this shop. Being honest, 2 years ago I was a big fan of AliExpress. BUT now I use only GearBest! Main pros is that products are high-quality, there are no fake products but the price is low. What I liked the most is special delivery to Ukraine. Nova Poshta(Ukrainian priority line) delivers my orders by courier to my home.

Date of experience: December 6, 2017
Italy
1 review
0 helpful votes
Follow Paolo V.
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It's really hard, for me, to surf on gearbest without spending some money on the excellent kinds of stuff the sell! The price is very good and their support help you with everything you need. Really appreciated!

Date of experience: November 27, 2017
Brazil
1 review
0 helpful votes
Follow JOAO f.
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Awesome store
July 1, 2017

Since I met Gearbest, they're the fist website that I look up when I'm plannig to buy something, as they're a store, and we don't have to worry about buying from various "sellers". The safety of the purchase is nice, don't need international credit cards to buy and offers insurance on all orders. Following by the price that is very competitive, i prefer them.
So far I didn't had any problems with my orders.
I suggest give it a try.

Date of experience: July 1, 2017
Italy
1 review
7 helpful votes
Follow Gianni G.
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I bought an electric bike and after 11 months it stopped working.
I contacted both the seller (Niubility store) and Gearbest to open an RMA to repair the bike because it's still under warranty, and I sent them the video of the issue, but it's one month they are just kidding me, always postponing the solution of the problem.
It's clear that they have no intention to honour the warranty, their goal is to make you wasting your time until you give up.
I do not recommend this website at all.

Date of experience: November 14, 2020
Lily L. Gearbest Rep
over a year old

"Dear Gianni,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with 45 days money back guarantee and have 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".

Thank you,

Gearbest Customer Service Center"

RU
1 review
1 helpful vote
Follow Egor V.
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Best online store
May 13, 2018

This site was advised to me by a friend who has been making purchases for a long time on Gearbest. I'am install the application on my smartphone and I decided to get acquainted with the assortment of goods on Gearbest. And he surprised me very much: I did not see such a variety of goods and such low prices wherever. I decided to order the goods in the Big sale: I ordered a small folding knife, a USB cable, and a computer mouse pad.
I given the order number: WB**************.
The goods came very quickly, for two weeks (before Moscow).
Having received the goods at the post office, I was surprised by the excellent quality of the goods.

In the end: a huge selection of different products, low prices, high quality goods, fast delivery.

I recommend to all!

I will definitely make more purchases on Gearbest.

Date of experience: May 13, 2018
France
1 review
20 helpful votes
Follow Cesar B.
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They're thieves
March 22, 2020

This is the worst service I've ever paid for. It's actually a scam, basically. I ordered Xiaomi Airdots 3 months ago. Still waiting for them.

Gearbests doesn't answer to any of my messages. They'll reply to this bad review saying that they sent me a tracking number. This tracking number clearly says that my order has been returned to China, without any attempt of delivery.

I strongly advice you to stay away from this website.

Date of experience: February 21, 2020
Lily L. Gearbest Rep
over a year old

Dear Cesar,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Gearbest Customer Service Center

Poland
1 review
1 helpful vote
Follow Grzegorz P.
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Excellent experience with GearBest
March 15, 2018

I started shopping at GearBest.com long time ago, after I've had a few problems with orders at Aliexpress.com. Since then I have never received faulty item, wrong color, etc. Everything is fine, no missing accessories, every item works as intended. One of my last items I ordered at GearBest.com, which I am especially happy with is a Skilhunt H03 headlight. I use it every day, it's great!

Date of experience: March 14, 2018
Netherlands
2 reviews
4 helpful votes
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Great shop
January 21, 2016

I had some issues in the past with orders during the busy holiday seasons, but I must say the last transactions worked pefectly. Good price, fast delivery(expedited delivery for 2 dollars extra delivered within a week).
After a few weeks my new tablet crashed/broke permanently. Support was excellent. Reordered the item and got a refund after they received the defective item.

I hope they can keep this level of service up during the holiday seasons.

Date of experience: January 21, 2016
Lily L. Gearbest Rep
over a year old

Dear Roy,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Grigory S.
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This is my first purchase online in China.
This site (Gearbest) my friend had recommended me as the most secure in this field of trade.
I tried and really liked this site for many reasons.
The basic one is the opportunity of secure payment via Paypal that sometimes deprived of other shops.
Quality and centralization of the products pleased me enough.
There is no necessity to revise a lot of pages in search - everything is ordered already.
I would also like to note the opportunity to have a dialog with GearBest. And I like it very much!
Managers always answer my questions operatively.
Generally, if you decide to make shopping online in China, l recommend GearBest with great pleasure!

Date of experience: January 28, 2016
AE
1 review
0 helpful votes
Follow Alby S.
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Awesome Experience :)
July 2, 2017

Shopping at gearbest has been a very pleasant experience due to vast range products that are offered at cheap prices as well as due to their amazing support. Its the best place for anyone to shop if they want to get a bang for their buck. Most of the products are reasonably priced and the best part is that they offer extremely cheap shipping (approximately 0.27$). Shipping time is not very fast but its pretty acceptable since how cheap the shipping cost is. I have personally ordered some products which came In perfect condition. I had some doubts regarding my order and my ticket was solved within 24hrs which is great as well. I would recommend everyone to shop on this site :)

Date of experience: July 2, 2017
Spain
1 review
0 helpful votes
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Great online store
April 2, 2018

I have bought several times in this store and in all purchases, except in one that I did not get the product purchased, both the shipment and the product has been very good.
On that occasion that I mention, Gearbest solved the problem for me immediately. Nothing bad to say about this store. I recommend it to all friends or relatives who ask me where to buy technology at a good price.

Date of experience: April 2, 2018
Lily L. Gearbest Rep
over a year old

Dear Sergio,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Ukraine
2 reviews
0 helpful votes
Follow Viacheslav I.
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I ordered MEIZU M2 Note 4G LTE Phablet. Item arrived quickly enough. Phone came with multilingual firmware. I do not have to install yourself. It works quickly and reliably.
I was very pleased with the purchase.
High product quality, reasonable price, good support GearBest. I am sure I will order more goods from GearBest.
I recommend to cooperate.

Date of experience: December 14, 2015
Croatia
2 reviews
15 helpful votes
Follow Racker C.
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Stay away from this site!
December 13, 2014

Stay away from this site! Non existing support once you make payment, extra slow shipping, ordered items are not shipped because out of stock (which was not out of stock during ordering and payment). Once you pay do not even try to ask for support.
Invoices are not included with shipment so if your package is stopped by your custom you will have to wait for few more days to receive invoice from gearbest. Maybe they should change their title to gearWORST?

Date of experience: December 13, 2014
California
1 review
0 helpful votes
Follow maggie k.
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""So far my experience with GearBest is positive.
I was being informed for every step of my order, got a tracking number pretty fast and my order arrived in perfect condition.

They offer some nice coupons making some of their products even cheaper!"
This is a very good site I highly recomend everyone to buy from this website"

Date of experience: December 27, 2014
Brazil
1 review
0 helpful votes
Follow Igor C.
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The Best
April 18, 2017

Shopping here was easy, well structured, intuitive and beautiful. Easy to use, for even people from other countries, like me. And now it's even easier because a Gearbest has helped many of its buyers, because it has made even more forms of payments, making it easier for no other site. Shipping is also great and a few days after a purchase with order details.

Date of experience: April 18, 2017
Italy
1 review
0 helpful votes
Follow Davide M.
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Excellent China eCommerce
March 26, 2018

My buying experience is very good on Gearbest, and i feel very comfortable to buy using Priority Line shipment method to Italy. I bought more than twenty technology gadgets, from smartphone to Mi Band, Cover and glass film for smartphone. Every times i had my tracking number for each shipment and i receive the package with a local Courier.
Sometimes, that there is not the same price in the page of the smartphone against the searching page because you can discover the flash sales, but you have a very accurate description of the item. I very recommend to buy on Gearbets a lot. Thanks

Date of experience: March 26, 2018
Lily L. Gearbest Rep
over a year old

Dear Davide,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Hugo R.
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Almost perfect
October 19, 2017

I dont call it perfect because saying some business is perfect leaves no room for improvment. After one year, I had no complaint about this store. The prices are the best in the market and plus that, the shipping costs are almost always free with good delivery times.
The last product I bought was a Bluetooth bulb for 7,50 euros that Works really fine!

Date of experience: October 19, 2017
Morocco
1 review
0 helpful votes
Follow Adham B.
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Hey, my name is Adham. I am Using GeaBest because it is very trusted and the most secure shopping website out there. Here is why, and this is my experience.

I had ordered 12 products, it went smooth and perfect;
-Consumer Service, the response from 12 to 24 hours.
-Shipping Services, from 20 to 30 days (to Morocco). Low shipping price, even free.
-Quality, well packaging, items came as described.
-Prices, the best deals out there, the best discounts, and you can get a full refund if something went wrong.

I highly recommend this website, I am a very satisfied buyer. Thank you GearBest.

Date of experience: October 19, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441