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Gearbest
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Gearbest

gearbest.com
Colorado
1 review
2 helpful votes
Follow mike s.
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I ordered 2 items lost all money. Both items were too small and fit weird. Sent back original item to get refund but made me pay for return (to US) and then charged processing fee, my refund was $1 (out of $35 item). And this all took 2 months and dozen emails. Gave up on 2nd item.

I also read lots of the reviews on this site and others, they look fake you can see from grammar errors and lack of real information. Also look at skew of ratings if too many in 5/5 and 1/5 that means something is wrong with rating... Don't buy!

Date of experience: December 31, 2018
Lily L. Gearbest Rep
over a year old

Dear Mike,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Best regards,

GearBest Customer Service Center

Italy
1 review
0 helpful votes
Follow ANGELA R.
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I've discovered this website 6 mouths ago. So far, I bought a mobile phone, a tv box, three Mi band2, many led lamps and some other items with the lowest prices of internet. The items quality is great as advertised. Only one band arrived damaged and after I made the request to be refunded their customer service treated it very seriously and quickly. I was impressed because I have a bad experience with another big store on the Internet that, after two months, keeps not answering my request. It offered me two options: to keep the damaged item and partial refund or to return the item and total refund.
I am sure I'll buy again by Gearbest

Date of experience: March 22, 2017
GB
1 review
0 helpful votes
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Amazing Company
January 26, 2019

Amazing service. Very helpful customer service for all your needs, great shipping times and unbeatable prices. I would recommend them 5 stars due to a great general standard of the website.
11/01/19
AT*******877

Date of experience: January 11, 2019
Ukraine
1 review
0 helpful votes
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My good experience
January 26, 2019

I've been regularly ordering from Gearbest for at least the last 4 years and have never had a bad experience with them. I don't waste time walking through the other shops to find what I need because the gearbest product line is expansive and the customer service is excellent. I bought a lot of cool electronic devices for me and gifts (smartphones, headphones, keyboard, mouse, TV-box, etc.) which I can't buy in my city. There are many sales and good discounts that I can buy stuff very cheap.

Date of experience: January 17, 2019
Bulgaria
1 review
8 helpful votes
Follow Iliqn K.
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Stay away
December 21, 2015

Do not trust them
Two month later I still do not have my xmas present. They juts replied it was shipped but nothing received and keep spamming me with offers that they probably will never ship.
As I can see from the other users this is some normal practise of theirs so stay away.
Gearbest you should not bother dealing with any kind of service!
Just post a review on their website and it is not shown. How funny is that

Date of experience: December 21, 2015
Lily L. Gearbest Rep
over a year old

Dear Iliqn,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

Italy
1 review
0 helpful votes
Follow Claudia S.
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I placed an order number W************** on the 17th February 2017 with my user "Claudia" on gearbest.com which included almost 20 products; every single product of my order arrived in perfect conditions and even before the estimated date of arrival.
Great buying experience will keep getting stuff from them for sure.

Date of experience: April 17, 2017
Germany
1 review
0 helpful votes
Follow Lukas H.
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I tried many chinese online-shops before, but now I decided to stay with Gearbest.
So far, every order arrived in time and intact. The prices are good and the variety of products is huge. I'm mostly ordering electronics from them, but if you prefer clothing, working supplies or nearly anything else, you will probably find it too.

I can recommend the shop to everyone, who doesn't want to spend much money, but elso wants to get great products.

Date of experience: April 13, 2017
Belgium
1 review
1 helpful vote
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Great Online Store!
April 12, 2017

Gearbest is an online store with a large inventory, mostly focusing on electronics. Over the last 6 months, I have placed around 25 orders, and have been very happy with my shopping experience.

They have a large inventory, and a well made website. Unlike many other webstores, the items are actually in stock, and usually ship within 24 hours. Shipping is free on every item, and you can choose different shipping methods if you prefer.

The prices are often the lowest I see anywhere online, and the items I received were all authentic. Customer service is great, they speak perfect English, respond quickly, and always offer fair solutions.

Make sure to check out the flash sales, their sale prices are really good. With the free shipping and excellent customer service, it really is the best online Chinese store I have ever used.

Date of experience: April 12, 2017
Italy
1 review
0 helpful votes
Follow Mariano G.
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As the name suggests, Gearbest is the BEST reseller when it comes to chinese and import gadget.
It's a must go site for all the technology lovers who like to be always up-to-date with the latest gadgets and products.
Gearbest has the lowest prices and offers a variety of shipping option that always satisfies the customers.

Date of experience: January 4, 2016
Massachusetts
1 review
2 helpful votes
Follow Richard J.
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GearBest should be rename GearWorst. No real tracking, worst customer service. They are a scam. I purchase a tablet that was supposedly ship from US warehouse on Nov. 27 and today is Dec. 28 and I have not receive the item yet. The tracking info is pure garage. There so customer service stop communicating with me. Save your money and a heart ache and shop somewhere else with some accountability. This is my first bad review ever but I had to because these people can't get any worst.

Date of experience: December 27, 2015
Lily L. Gearbest Rep
over a year old

Dear Richard,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Hungary
1 review
0 helpful votes
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Reliable Site
August 30, 2018

I purchased my first 3D printer from here (Anet A8). Im very satisfied with the service. The shipping was really fast compared to another sites like ebay. And the best thing: you got 1 year warranty on every purchased item.

Date of experience: August 30, 2018
Slovakia
1 review
0 helpful votes
Follow Dusan C.
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From my one year experience this is best site with great prices, huge discounts, every kind of products, fast and free shipping and very friendly customer service who will always do their best to help you. 5/5 strars from me.

Date of experience: February 4, 2018
Kazakhstan
1 review
0 helpful votes
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Shop excellent
January 5, 2016

Xiaomi Mi Band Order No.: WW**************. I ordered from the friendly country on the known site GearBest. From pluses: battery severe. I came with a charge of 45% (it is possible to trace percent in the application of phone) and I held 2-3 more weeks. It was loaded in a night. 43 days are already used and batteries there were 21%. I bathe with it everywhere, everything is OK. Considers steps clumsily, but I took it more for an alarm clock than for steps. Notifies on the entering - too a convenient thing when threw phone where that. You won't miss a call generally :) the weak phone application (connects with the 5th apple perfectly), and what there can be for one thousand rubles? Generally price quality very much even! I advise!
Looks very stylishly!
GearBest shop excellent, I will buy further from them!

Date of experience: January 5, 2016
Slovakia
1 review
0 helpful votes
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My Favourite Online Shop
September 14, 2017

I have only good experience with GearBest. Every order was delivered without problems in time. If you want cancel the order theres not any problems with that and money came back. Every product is exactly as described so i can only say everything perfect.
For example i attached photos from my latest bigger order Aug 14,2017.
Lenovo ZUK Z2 Pro: o. N.: W**************

Date of experience: September 14, 2017
Ukraine
1 review
1 helpful vote
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First order
February 9, 2016

It was my first order at Gearbest. I buyed a PC wireless mouse. Product quality is good, same day shipping and fast delivery. But the most important is prices at this store - really low for products that i need. So I'll buy more from this seller.

Date of experience: February 9, 2016
France
1 review
1 helpful vote
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Perfect!
October 17, 2018

Soon 2 years that order at Gearbest, has nothing to say.
You are looking for the bargain deal, and it's one.
So, we must be aware of its risks (customs fees, delivery, etc...) but it is the game my poor Lucette.
About thirty orders, some delays, but compared to savings, it is largely bearable.
And an irreproachable product quality.
A site that I recommend

Date of experience: October 15, 2018
Ireland
1 review
4 helpful votes
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Don't buy from these cowboys.
February 16, 2021

Don't buy from these cowboys. "Support" is not part of their remit. I got quite a few bits from them, some were complete and utter Chinese crap but I sucked it up with those. On a more expensive robotic vacuum/mop, it didn't work and they just don't want to know! I did receive the best ever reponse to feedback where i complained about their service. They said and I quote: "Dear customer,
Thank you for your reply, you will no longer receive this type of message.
This ticket is now closed."
It's actually funny; I've never had anything like it befo

Date of experience: February 16, 2021
Portugal
1 review
0 helpful votes
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Gearbest - Like it!
April 24, 2015

I made a purchase on gearbest, which is an electronica article and was very pleased with the entire purchasing process. Very helpful, and the order arrived last few days as planned. No doubt a good place to buy things we do not find another site.

Date of experience: April 24, 2015
Bulgaria
1 review
0 helpful votes
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Hopeful seller
December 3, 2017

I've recently bought a mobile phone from Gearbest. It's very easy to navigate through the website searching for what you want. The staff is very polite and responsive. They answer me any question within 24 hours. Prices of goods (espesially discounts) are lower than similar websites. The phone seems to be a high quality device, working fast and well. About the delivery everything was ok. Shipping speed was good (about two and a half weeks) taking in mind the big distance and the complicated process of shipment. Best thing is the tax-free receiving of the item in my country which I appreciate very much! I recommend it!

Date of experience: December 2, 2017
France
1 review
0 helpful votes
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Ease to buy
June 4, 2019

First of all, I bought a Xiaomi Redmi Note 7 at one of the best price on the market.
Even if it came straight from an HK warehouse and it was such easy!
Only 16 days later, (10/04/19 - 26/04/19) I got it in my hands, with a clear step by step order tracking during this period of time.
So, an nice website with full product's information (as if it compatible with electrical plugs, langage or LTE band...), a quick shipping and definitely amazing prices, can't expect more!

Date of experience: June 4, 2019

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441