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Gearbest
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Gearbest

gearbest.com
Hungary
1 review
1 helpful vote
Follow Peter C.
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They have very good prices, witch can be even better with cupons, or using your GB points!
The shipping is fast and safe, well packed!
If you have any problem their support will try to solve it!
I highly recommend this site!

Date of experience: March 16, 2018
India
1 review
0 helpful votes
Follow Apoorv C.
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I have already purchased lot of items since I came to know about Gearbest and my experience has been fantastic.

The main advantages Gearbest offers to me over other online marketplaces are: '
1. Shipping insurance. Very useful option.
2. Shipping method that is low cost as well as super fast, with reputed carrier.
3. Customer friendly support service. Tickets were attended and resolved promptly.
4. Regular new fresh releases and flash sales.
5. Amazing discounts and coupons.

For me Gearbest has been so helpful. The most Gadgets that I've purchased in 2017 have arrived via Gearbest only. I definitely recommend this site for everyone.

Date of experience: December 6, 2017
India
1 review
0 helpful votes
Follow Ashwin M.
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I was really surprised about the way how Gearbest handles their customers. Truly amazed. Whenever i have an issue with any of the products, they use to give me the best possible solution in the planet. I still dont understand how they could manage this kind of efficiency in their services. Really amazing. I would like to suggest the gearbest to increase the product portfolios... I suggest everyone to buy from Gearbest.com, trust you wont get disappointed.

Date of experience: November 30, 2017
Belarus
2 reviews
0 helpful votes
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Good shop
November 30, 2017

I buy on this site for a long time and I like everything. Large selection of goods, frequent promotions and sales. Unlike aliexpress not sell fakes. Very flexible in their payment channel - PayPal, WebMoney, Qiwi, bank cards visa/mastercard, &etc. Professional customer service. I choose the cheapest (often free) shipping to save money. Delivery is not fast (I'm from the Republic of Belarus), but otherwise everything is fine with her.

Date of experience: November 29, 2017
GB
1 review
0 helpful votes
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Fab website!
November 27, 2017

Used this site over the past couple of years.
Bought many random gadgets and smartphones.
Well priced!
Very good rewards points system that has paid for several items.

Will continue to use in the future:)
Jessica Cyprien-Stevenson

Date of experience: November 27, 2017
Thailand
1 review
0 helpful votes
Follow ALESSANDRO T.
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Hello guys. There was no problems with this shop at all. They provide variety of shipping methods - low cost non registered, registered air mail, and some express like dhl. For those who afraid for card security - use PayPal, even gearbest team itself promote you to use PayPal.:)
If you want to buy some Xiaomi smart devices check gearbest, it's more safe than check your luck on alixpress trying to find reliable seller. Well, have a nice day guys!

Date of experience: June 20, 2017
Sri Lanka
1 review
0 helpful votes
Follow ish r.
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Recently bought a mini selfie drone from gearbest. Best price when you compare it with related shopping sites! Product was delivered quicker than I expected. Fully satisfied.! That experience makes me to order another RC truck from gearbest! Strongly recommend...

Date of experience: December 13, 2017
Portugal
1 review
0 helpful votes
Follow Tiago M.
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Me experience with gearbest was always positive, I don't have to pay taxes and normally ships fast.
There's a cashback (gb points) program, so you can save even more.
My top online shop to tech stuff!

Date of experience: December 11, 2017
Kentucky
1 review
2 helpful votes
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I ordered a component two weeks ago, the XFL freight site just tells you how many days it's been in transit, nothing else. Their is no phone number or address on their site. No way to return defective equipment. The live chat doesn't work and the Contact Us link displays an error message. Don't waste your time with these idiots!

Date of experience: May 5, 2016
Lily L. Gearbest Rep
over a year old

Dear Richard,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

We have sent you an email to r****@****c.net with a top solution. Could you please check and give us a confirmation back?

Thank you for your time.

Gearbest.com

Netherlands
1 review
2 helpful votes
Follow N V.
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Payment made for a smartphone on November 30st. Delivery should be 7 - 12 days (I paid extra for a faster delivery).

We are 4 weeks later and nothing has been delivered. 2 times (so far) they gave me a fake tracking number, very bad communication. After demand for refund and cancelling the order no response whatsoever!

Their website states that over 150 pieces are available from stock, nevertheless they refuse to send anything!

Basically a rip off!

Date of experience: December 21, 2017
Lily L. Gearbest Rep
over a year old

Dear N V,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
Follow Krzysztof S.
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My shop of choice in China. I like low prices which can be further lowered with loyalty points. Very often, goods go to promotions, flash sales or special promos available with codes you can easily find on Facebook groups. Excelent service - replies on asked questions within one business day (mind the time zone difference - when I ask questions they probably are going to sleep :) And they do have paypal!

Date of experience: December 30, 2017
New Jersey
1 review
0 helpful votes
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Very good store!
December 30, 2017

Bought several Xiaomi goods and electronics from other brands. Always getting high-quality items in short terms. Free shipment is very convinient. It's much better to buy on Gearbest than in local stores.

Date of experience: December 29, 2017
RU
1 review
0 helpful votes
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Good seller, no problem
January 11, 2018

During last year I have made about 35 orders (smartphones, electronics, accessories etc.), all items were delivered to me in good condition. Last order was smartphone ZTE Axon 7 mini, it is arrived in 31 days, no any problem with it.

Date of experience: January 11, 2018
GB
1 review
5 helpful votes
Follow Ivaylo M.
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I order Xiaomi Redmi 8 cellphone on Black Friday (28/11/19), was payed additional £3.45 shipping guarantee tax. Nothing received after more than 2 months. One week after delivery deadline expire date they didn't answer to my messages on support tickets. So I have very bad experience with this site!

Date of experience: February 4, 2020
Lily L. Gearbest Rep
over a year old

Dear Ivaylo,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have checked that we have full refunded on your original account.

Please check it

Gearbest Customer Service Center

New York
1 review
4 helpful votes
Follow Gulnar K.
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BEWARE! This company is total scam!. I placed an order on Jan 9 - cell phone battery. So far nothing. In correspondence they do lots of lame-excuses - do not trust them. If you did - open a dispute - no matter how long it passed to be secure. I try to put this comments on all review sites. Please spend more on more trustful online sites, than loose it."

Date of experience: March 1, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

I have checked it for you and it seems that the shipping company haven't update the information, we will contact the shipping company soon to check it for you.

We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

Best Regards
Customer Service

Azerbaijan
1 review
0 helpful votes
Follow Hikmet H.
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I'm shopping at 3 months gearbes. It's the best I've ever seen. Orders are sending very fast. It really amazes me how they can be so fast. Customer service is very good when there is a problem. I suggest everybody

Date of experience: March 13, 2017
Spain
1 review
0 helpful votes
Follow Felip C.
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I will explain my experience at Gearbest. It is probably the best technology article store from China. Their prices are spectacular, especially in Flash sales. Much difference in price compared to others.

The conditions of guarantee and protection are spectacular. I recently had an issue with a product purchased at Gearbest for a malfunction of the item. I returned it taking advantage of the protection of postage of Paypal. In less than a month I received the payment in my Paypal account.

It definitely deserves my trust.

Highlighting that the deadlines in Spain are really spectacular. Many times I receive my purchases in 8 days. Insuperable

I recommend GEARBEST to any buyer.

Date of experience: March 15, 2017
Brazil
1 review
0 helpful votes
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Gearbest the best!
March 10, 2017

Best prices on the market, fast shipping and delivery, quality products and as shown on the website, total guarantee and satisfaction guaranteed, I recommend the gearbest for all people, I already recommended to my mother and some friends, who bought and were also very satisfied.
Similar opinion? Write a review!
See all 904 reviews for Gearbest

Date of experience: March 10, 2017
Netherlands
1 review
0 helpful votes
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Great online store
November 13, 2015

I have recently ordered one product to test if what they advertised on the site was genuine and I had a wonderful surprise when it arrived. Undamaged packaging (bought the additional insurance under 2$), original product and excellent customer service.
No faults and no complaints. Have ordered 5 more products since and plan on ordering more.

Date of experience: November 13, 2015
Poland
1 review
0 helpful votes
Follow Jakub O.
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I can for sure recommend gearbest.com. Orders are delivered very fast (within 10 days) & prices of products are extremly cheap. Customer Service is very helpful and polite. I will buy more drone parts from gearbest in near future.

Date of experience: November 18, 2015

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441