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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Very good
July 13, 2019

Order no: **************161
Order time: 14/06/2019 19:19
Ali Bessissa

I received the product in good condition like the description the delivery toke 10 dayas to algeria very serious seller and very good site I'm very satisfed with the service and i liked the product
I recommend

Date of experience: July 8, 2019
Czechia
1 review
0 helpful votes
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First experience
July 8, 2019

I was sceptical about buying stuff here but after my first order I would highly recommend this shop and products sold here.

Date of experience: July 8, 2019
Spain
1 review
0 helpful votes
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Gran plataforma de venta online
July 8, 2019

Un gran sitio para comprar, todo lo que he comprado hasta ahora ( que es bastante) me ha llegado perfecto a casa, se corresponde con lo que se anuncia y encima me he ahorrado dinero, lo recomiendo.

Date of experience: July 8, 2019
Portugal
1 review
0 helpful votes
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Gearbest
July 8, 2019

Bom atendimento e diversos produtos a bom preço. Comprarei de novo no site, através da beruby até tem cashback.

Date of experience: July 8, 2019
GB
1 review
0 helpful votes
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**************504
07/01/2019
Fast delivery, good communication and lots of products to choice. Thank you gearbest!
This product is AMAZING for the price. I have one and it works GREAT. I like that it is small and good looking. The ability to use voice control on it is great. I like that I can view and download the captured video right into my smartphone wirelessly through its built in WiFi.

Date of experience: July 7, 2019
Slovakia
1 review
0 helpful votes
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Gearbest is the BEST
July 8, 2019

I love shopping on Gearbest. I highly recommend this shop. Gearbest is the best! I purchased Order No.: **************092 19/05/2019 02:56:26 and many other orders and everything arrives within 15 days. Excellent! Reccommend! (Boris)

Pros:
- great deals
- wide variety
- best prices
- fast shipping
- very good comunication
- nice website (also mobile version)
- USA, EU, RUSSIA, POLAND, SPAIN and other warehouses

Cons:
- none

Date of experience: July 7, 2019
Germany
1 review
0 helpful votes
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I bought a product on this site. Everything was OK, including the delivery of the product, but shortly after receiving the product, I received an email that announced that I had an unpaid product. I logged in and found that it had been hacked. My personal data has been changed: name, address, country.
An order had been made to be sent to a whole other country than the one I live in. I think I was lucky I did not pass my bank or credit card details to the gearbest.com account. Also, in "Address Book" my personal data has been changed.
I have announced the incident to the site's security team, but I haven't received any response from them. Instead, I received a lot of emails that asked me about my experience on the site.
Even though I explained in every answer given to the emails I received, that my account was hacked, every time I received another e-mail addressing to my opinion on the experience on the site.
I tried to delete my account from this site. There is no such option!
So, pay attention! The site does not show the security of your personal data!

Date of experience: July 7, 2019
Lily L. Gearbest Rep
over a year old

Dear Florin,

Thank you for bringing this to our attention.
Kindly note at Gearbest customers’ account safety is our priority.
All our customers accounts are fully secure.
We will deal with your issue in ticket XT190*****00215.
Looking forward to hearing from you.

​Gearbest.com

Poland
1 review
0 helpful votes
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I ordered this console with priority delivery. In the information about delivery it was written that you have to wait 10-18 days, but the console reached me (To Poland) in 9 days! I am very happy with the item, I can play classics games from old consoles (NES, GBA), etc. I did not think that such consoles existed at all. I am glad that I came across gearbest.com. For 52 $ it is worth buying! I recommend to all who are retro fans and want to return to those wonderful years!:)
I recommend this seller to everyone! Low prices items and fast delivery!
Regards,
Damian :)

Date of experience: July 7, 2019
Wisconsin
2 reviews
0 helpful votes
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GearBest is the BEST!
July 6, 2019

I recently purchase 4 knives and as always from GearBest, I am very satisfied. With this particular purchase, my items came substantially faster than normal. The knives came from Belgium and this could be the reason for faster delivery.

I have contacted GearBest customer service previously, not with my most recent purchase, and although somewhat slow and a degree of language issues, my problem was resolved to my satisfaction.

This order was for 4 Y-Start knives, 2 each of 2 different models. I would only say that GearBest could package with more padding since every time I have ordered at least 1 item product box in my shipment comes damaged.

All in all, considering price and quality, I will be a repeat customer at GearBest!

Date of experience: July 6, 2019
Italy
1 review
0 helpful votes
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Un bell acquisto su Gearbest
July 6, 2019

Se cercate un bel sito cinese dove comprare merce di qualità con un buon prezzo e avere un assistenza top, Gearbest è quello che fà per voi.

Date of experience: July 6, 2019
Germany
1 review
0 helpful votes
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Xiaomi Mi Robot
July 6, 2019

Buying a Xiaomi Mi Robot was a great success. The quality is excelellent, shipping to Germany was very fast and the price including shipping-cost was very cheap. I will buy other items also with Gearbest. - Excellent

Date of experience: July 6, 2019
Italy
1 review
0 helpful votes
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Got no problem so far
July 6, 2019

I shopped 4 times on gearbest, and I always got my product. No expedition problem and the support is always available and kind.

Date of experience: July 6, 2019
Brazil
1 review
0 helpful votes
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Amazing experience
July 6, 2019

In English:
I had an amazing experience with Gearbest.com, the price was very good, and when I had doubts about my purchase they answered me very quickly, I live in Brazil and our shipping time usually delays more than 45 days, but arrived in less than a month and came very well packaged.

They offer me a lot of payment method and after my package arrived they contact me on their Costumer service to ask if everything came right and if I had any issues.

In Portuguese:

Tive uma ótima expeciencia com a Gearbest.com, o preço era realmente muito bom e ele tiraram todas as minhas dúvidas respondendo muito rápido, moro no Brasil e geralmente demora muito compra internacionais aqui, mas essa chegou em menos de um mês e veio muito bem embalado, além disso ofereceram vários métodos de pagamentos, e depois que chegou ainda me contactaram perguntando se estava tudo certo.

Date of experience: July 5, 2019
Peru
1 review
0 helpful votes
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Excelent in every way. :)
July 6, 2019

Excellent store, excellent products, quality is the best, i have no complaints with any of my orders. I will buy again in Gearbest without a doubt..

Date of experience: July 5, 2019
Germany
1 review
0 helpful votes
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Guter Preis, lange Wartezeit
July 5, 2019

Meine Erfahrung mit Gearbest war gut, jedoch hat es lange gedauert bis der Artikel ankam. Der Support war super einfach zu erreich und konnte mir schnell weiterhelfen.

Date of experience: July 5, 2019
Estonia
1 review
0 helpful votes
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Gearbest is customer friendly and selling correctly described product. Delivery to Europe in two weeks and tracking info all the route.

Date of experience: July 4, 2019
Greece
1 review
0 helpful votes
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Always first
July 5, 2019

WB**************
Panagiotis
On time shipping, the best customer service and good products always the first choice

Date of experience: July 4, 2019
Ukraine
1 review
0 helpful votes
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Good Shop
July 6, 2019

I have already made several orders in this store, all completed on time. There were no problems, therefore, I did not have to deal with the service. The last order arrived in Ukraine in 2 weeks. In general, while I'm happy with the store. I also like discounts in this store, you can buy really good things cheaply.

Date of experience: July 3, 2019
California
1 review
0 helpful votes
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Satisfied
July 6, 2019

Purchased an RC car new but was delivered used so they refunded the purchase and satisfied us by refunding the purchase price and we are happy!

Date of experience: July 3, 2019
Lily L. Gearbest Rep
over a year old

Dear Ken,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions.
Please kindly reply to us there.
Gearbest.com

Brazil
1 review
0 helpful votes
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Excellent
July 6, 2019

Gearbest has been providing one excellent support for me every time i needed, they are realy attencious about their customers, and also have the best prices!

Date of experience: July 3, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom