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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Order no: **************161
Order time: 14/06/2019 19:19
Ali Bessissa
I received the product in good condition like the description the delivery toke 10 dayas to algeria very serious seller and very good site I'm very satisfed with the service and i liked the product
I recommend
I was sceptical about buying stuff here but after my first order I would highly recommend this shop and products sold here.
Un gran sitio para comprar, todo lo que he comprado hasta ahora ( que es bastante) me ha llegado perfecto a casa, se corresponde con lo que se anuncia y encima me he ahorrado dinero, lo recomiendo.
**************504
07/01/2019
Fast delivery, good communication and lots of products to choice. Thank you gearbest!
This product is AMAZING for the price. I have one and it works GREAT. I like that it is small and good looking. The ability to use voice control on it is great. I like that I can view and download the captured video right into my smartphone wirelessly through its built in WiFi.
I love shopping on Gearbest. I highly recommend this shop. Gearbest is the best! I purchased Order No.: **************092 19/05/2019 02:56:26 and many other orders and everything arrives within 15 days. Excellent! Reccommend! (Boris)
Pros:
- great deals
- wide variety
- best prices
- fast shipping
- very good comunication
- nice website (also mobile version)
- USA, EU, RUSSIA, POLAND, SPAIN and other warehouses
Cons:
- none
I bought a product on this site. Everything was OK, including the delivery of the product, but shortly after receiving the product, I received an email that announced that I had an unpaid product. I logged in and found that it had been hacked. My personal data has been changed: name, address, country.
An order had been made to be sent to a whole other country than the one I live in. I think I was lucky I did not pass my bank or credit card details to the gearbest.com account. Also, in "Address Book" my personal data has been changed.
I have announced the incident to the site's security team, but I haven't received any response from them. Instead, I received a lot of emails that asked me about my experience on the site.
Even though I explained in every answer given to the emails I received, that my account was hacked, every time I received another e-mail addressing to my opinion on the experience on the site.
I tried to delete my account from this site. There is no such option!
So, pay attention! The site does not show the security of your personal data!
I ordered this console with priority delivery. In the information about delivery it was written that you have to wait 10-18 days, but the console reached me (To Poland) in 9 days! I am very happy with the item, I can play classics games from old consoles (NES, GBA), etc. I did not think that such consoles existed at all. I am glad that I came across gearbest.com. For 52 $ it is worth buying! I recommend to all who are retro fans and want to return to those wonderful years!:)
I recommend this seller to everyone! Low prices items and fast delivery!
Regards,
Damian :)
I recently purchase 4 knives and as always from GearBest, I am very satisfied. With this particular purchase, my items came substantially faster than normal. The knives came from Belgium and this could be the reason for faster delivery.
I have contacted GearBest customer service previously, not with my most recent purchase, and although somewhat slow and a degree of language issues, my problem was resolved to my satisfaction.
This order was for 4 Y-Start knives, 2 each of 2 different models. I would only say that GearBest could package with more padding since every time I have ordered at least 1 item product box in my shipment comes damaged.
All in all, considering price and quality, I will be a repeat customer at GearBest!
Se cercate un bel sito cinese dove comprare merce di qualità con un buon prezzo e avere un assistenza top, Gearbest è quello che fà per voi.
Buying a Xiaomi Mi Robot was a great success. The quality is excelellent, shipping to Germany was very fast and the price including shipping-cost was very cheap. I will buy other items also with Gearbest. - Excellent
I shopped 4 times on gearbest, and I always got my product. No expedition problem and the support is always available and kind.
In English:
I had an amazing experience with Gearbest.com, the price was very good, and when I had doubts about my purchase they answered me very quickly, I live in Brazil and our shipping time usually delays more than 45 days, but arrived in less than a month and came very well packaged.
They offer me a lot of payment method and after my package arrived they contact me on their Costumer service to ask if everything came right and if I had any issues.
In Portuguese:
Tive uma ótima expeciencia com a Gearbest.com, o preço era realmente muito bom e ele tiraram todas as minhas dúvidas respondendo muito rápido, moro no Brasil e geralmente demora muito compra internacionais aqui, mas essa chegou em menos de um mês e veio muito bem embalado, além disso ofereceram vários métodos de pagamentos, e depois que chegou ainda me contactaram perguntando se estava tudo certo.
Excellent store, excellent products, quality is the best, i have no complaints with any of my orders. I will buy again in Gearbest without a doubt..
Meine Erfahrung mit Gearbest war gut, jedoch hat es lange gedauert bis der Artikel ankam. Der Support war super einfach zu erreich und konnte mir schnell weiterhelfen.
Gearbest is customer friendly and selling correctly described product. Delivery to Europe in two weeks and tracking info all the route.
WB**************
Panagiotis
On time shipping, the best customer service and good products always the first choice
I have already made several orders in this store, all completed on time. There were no problems, therefore, I did not have to deal with the service. The last order arrived in Ukraine in 2 weeks. In general, while I'm happy with the store. I also like discounts in this store, you can buy really good things cheaply.
Purchased an RC car new but was delivered used so they refunded the purchase and satisfied us by refunding the purchase price and we are happy!
Dear Ken,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions.
Please kindly reply to us there.
Gearbest.com
Gearbest has been providing one excellent support for me every time i needed, they are realy attencious about their customers, and also have the best prices!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Florin,
Thank you for bringing this to our attention.
Kindly note at Gearbest customers’ account safety is our priority.
All our customers accounts are fully secure.
We will deal with your issue in ticket XT190*****00215.
Looking forward to hearing from you.
Gearbest.com