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Purchased an RC car new but was delivered used so they refunded the purchase and satisfied us by refunding the purchase price and we are happy!
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Dear Ken,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions.
Please kindly reply to us there.
Gearbest.com