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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Portugal
2 reviews
0 helpful votes
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Excellent!
July 3, 2019

Fast delivery, good comunication, good products and manny choice I recomended. I have no problems with that site. Never. Very good.

Date of experience: July 2, 2019
Algeria
1 review
0 helpful votes
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Your Home Secretary Shopping
July 3, 2019

Gearbest
2019-07-02
5/5
Your Home Secretary Shopping
"Welcome
It's hard to find a high-end shopping mall right now
Especially in terms of price and quality
But with a location GEARBEST
I have shortened a lot of things to us
We are dealing with transparency
Especially in terms of support
It is constantly evolving and always new
Thanks GEARBEST"

Date of experience: July 2, 2019
Croatia
1 review
0 helpful votes
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High quality items
July 2, 2019

My experience with gearbest was great. I got two awesome knives. I absolutely recommend this site very much.

Date of experience: July 2, 2019
Poland
1 review
0 helpful votes
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A nice store with good support
July 2, 2019

I ordered a dozen items and I was happy every time. Good contact with support, fast shipping, cool promotions are just some of the things that convince me to Gearbest.
Last order: **************617

Date of experience: July 1, 2019
Italy
1 review
0 helpful votes
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Order no: **************910 order time: 06/24/2019. "The drone FIMI X8 SE 5KM FPV 4K GPS Drone RC" arrived on schedule good price excellent drone. Good buy

Maurizio

Date of experience: July 1, 2019
Portugal
1 review
0 helpful votes
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Great
July 1, 2019

Gearbest has great products at great prices.
So far all the products I have received are of excellent quality.
I was never disappointed with any of the orders.
I live in Portugal and the orders always arrived fast and in good condition.
I recommend!

Date of experience: July 1, 2019
Hungary
1 review
0 helpful votes
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Best Chinese-ish store
July 1, 2019

Prices are great, products have really good quality and the Customer Service is outstanding. Packages are well packed and they offer free shipping.

Date of experience: July 1, 2019
Romania
1 review
0 helpful votes
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Utorch W1
July 1, 2019

Utorch W1
It's a useful torch for traveling. You have a 3x1 object: flashlight, ambiental light and phone charger with either a 3.7V battery or a 3 x NiMh battery or 3x AA batteries. Everything for not stay to out of power on the phone and without light, whether in the tent or in the hiking torch. Materials look good. We will see how it behaves at the temperature. It feeds 1 or 2 ******* (3.7V) batteries (2 to increase operating time because it has a high consumption due to power consumption) or with 3 AA batteries or NIMh batteries.
It has a cree light for the flashlight or 2 COB LEDs behind some magnifiers that focus on light. On the edges there are some blue blues for design. On COB there are 3 levels of illumination (100%, 50% and strobe). It loads from USB and charges a USB phone.
Loading / unloading 1A. It was good to have had 2A for the phones of the present times.

+2
Date of experience: July 1, 2019
Portugal
1 review
0 helpful votes
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Exellent service!
June 30, 2019

The order was very easy to place and the payment as well. They have many payment methods as well. Their customer service is also great. The product arrived in time.

Date of experience: June 30, 2019
GB
1 review
0 helpful votes
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I use Gearbest from time to time to buy small items of tech - electronic modules, gadgets and the like. So far I have been very pleased and often return. They carry a wide range of hardware, usually at excellent prices. Shipping is usually prompt - one is then obviously at the hands of the various postal services - but I have often been pleasantly surprised to receive a consignment much earlier than I expected. If there are any problems - an infrequent event but things can happen - Gearbest customer service has been very responsive and helpful. One has to bear in mind cultural and language differences, as with any international transaction but keeping messages simple, clear and to the point helps a lot. I'll keep on using Gearbest!

Date of experience: June 29, 2019
Germany
1 review
0 helpful votes
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Good Service
June 30, 2019

Very good customer service, nice price. Nice Parts and technics. I recommend the Store and will use it in the future. :)

Date of experience: June 29, 2019
Hungary
1 review
0 helpful votes
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Really good
June 30, 2019

I can definitely recommend Gearbest to anyone. Great products, good packaging, pretty fast shipping (C. Europe). Customer service is amazing, they always reply in 24 hours, and they are really helpful.

Date of experience: June 29, 2019
Brazil
1 review
0 helpful votes
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Good place to shop
June 30, 2019

Gearbest has the lower prices and many stuffs to my home automation.
I shop many thinks there.
The sellers attention is very good.

Date of experience: June 29, 2019
Malta
1 review
0 helpful votes
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Bought a 32GB micro SD card for a few Euros. It arrived in Malta within a couple of weeks. All went smooth and the SD card was genuine! Thanks!

Date of experience: June 28, 2019
Algeria
2 reviews
0 helpful votes
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Extra
June 28, 2019

My brother told me about this great website that sells great quality phones with great prices and the cheapest shipping prices you will ever find anywhere. At first i thought it was too good to be true, and i was wrong, it was true, or at least that's my experience since my order number 1, and i am at my 20th order in one year, this site is the best website, i only buy from here because again, it's too good. Thank you GearBest, you put a smile on my face :D.

Date of experience: June 28, 2019
Portugal
1 review
0 helpful votes
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Incomplete refund
June 30, 2019

I bought an item for 7,26 and 139 GB points. The item arrived broken and I requested a refund. Gearbest only wanted to refund me 8.05 USD (inferior to the original value) and didn't want to refund me the GB points used.

Date of experience: June 28, 2019
Lily L. Gearbest Rep
over a year old

Dear Daniel,

Thank you for your feedback.
We always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
​Learn more about points from: http://www.gearbest.com/about/about-points.html
We will deal with your issue in ticket T190***2412.
Please kindly login to your account to check this and reply to us.
Gearbest.com

VE
2 reviews
0 helpful votes
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Awesome
June 28, 2019

Excellent company. I have bought so many stuff since last year and they all have arrived on time and in great condition.

Date of experience: June 27, 2019
Brazil
1 review
0 helpful votes
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Great
June 28, 2019

So far an experience with a shop is great, but I regret that the postal service in my country and the customs policy are not good enough. I think this undermines the relationship between Gearbest and its customers, even though the store is not at fault.
I hope that the current rulers of my country recognize the importance of online commerce for the economy, and change the relevant legislation.
I intend to buy more and more.

Marcus Patriota

Date of experience: June 27, 2019
Brazil
1 review
0 helpful votes
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Ótima loja
June 30, 2019

Sempre compro na gearbest, ótima loja e excelentes produtos, ótimo custo benefício. Além de ter um excelente suporte ao cliente.

Date of experience: June 27, 2019
VE
1 review
0 helpful votes
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Excellent service
June 28, 2019

The shopping experience is very grateful. I did not have any complaints with any of my orders. Best prices in the world and the shipping fees were very low.

Date of experience: June 27, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom