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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Fast delivery, good comunication, good products and manny choice I recomended. I have no problems with that site. Never. Very good.
Gearbest
2019-07-02
5/5
Your Home Secretary Shopping
"Welcome
It's hard to find a high-end shopping mall right now
Especially in terms of price and quality
But with a location GEARBEST
I have shortened a lot of things to us
We are dealing with transparency
Especially in terms of support
It is constantly evolving and always new
Thanks GEARBEST"
My experience with gearbest was great. I got two awesome knives. I absolutely recommend this site very much.
I ordered a dozen items and I was happy every time. Good contact with support, fast shipping, cool promotions are just some of the things that convince me to Gearbest.
Last order: **************617
Gearbest has great products at great prices.
So far all the products I have received are of excellent quality.
I was never disappointed with any of the orders.
I live in Portugal and the orders always arrived fast and in good condition.
I recommend!
Prices are great, products have really good quality and the Customer Service is outstanding. Packages are well packed and they offer free shipping.
Utorch W1
It's a useful torch for traveling. You have a 3x1 object: flashlight, ambiental light and phone charger with either a 3.7V battery or a 3 x NiMh battery or 3x AA batteries. Everything for not stay to out of power on the phone and without light, whether in the tent or in the hiking torch. Materials look good. We will see how it behaves at the temperature. It feeds 1 or 2 ******* (3.7V) batteries (2 to increase operating time because it has a high consumption due to power consumption) or with 3 AA batteries or NIMh batteries.
It has a cree light for the flashlight or 2 COB LEDs behind some magnifiers that focus on light. On the edges there are some blue blues for design. On COB there are 3 levels of illumination (100%, 50% and strobe). It loads from USB and charges a USB phone.
Loading / unloading 1A. It was good to have had 2A for the phones of the present times.
The order was very easy to place and the payment as well. They have many payment methods as well. Their customer service is also great. The product arrived in time.
I use Gearbest from time to time to buy small items of tech - electronic modules, gadgets and the like. So far I have been very pleased and often return. They carry a wide range of hardware, usually at excellent prices. Shipping is usually prompt - one is then obviously at the hands of the various postal services - but I have often been pleasantly surprised to receive a consignment much earlier than I expected. If there are any problems - an infrequent event but things can happen - Gearbest customer service has been very responsive and helpful. One has to bear in mind cultural and language differences, as with any international transaction but keeping messages simple, clear and to the point helps a lot. I'll keep on using Gearbest!
Very good customer service, nice price. Nice Parts and technics. I recommend the Store and will use it in the future. :)
I can definitely recommend Gearbest to anyone. Great products, good packaging, pretty fast shipping (C. Europe). Customer service is amazing, they always reply in 24 hours, and they are really helpful.
Gearbest has the lower prices and many stuffs to my home automation.
I shop many thinks there.
The sellers attention is very good.
Bought a 32GB micro SD card for a few Euros. It arrived in Malta within a couple of weeks. All went smooth and the SD card was genuine! Thanks!
My brother told me about this great website that sells great quality phones with great prices and the cheapest shipping prices you will ever find anywhere. At first i thought it was too good to be true, and i was wrong, it was true, or at least that's my experience since my order number 1, and i am at my 20th order in one year, this site is the best website, i only buy from here because again, it's too good. Thank you GearBest, you put a smile on my face :D.
I bought an item for 7,26 and 139 GB points. The item arrived broken and I requested a refund. Gearbest only wanted to refund me 8.05 USD (inferior to the original value) and didn't want to refund me the GB points used.
Excellent company. I have bought so many stuff since last year and they all have arrived on time and in great condition.
So far an experience with a shop is great, but I regret that the postal service in my country and the customs policy are not good enough. I think this undermines the relationship between Gearbest and its customers, even though the store is not at fault.
I hope that the current rulers of my country recognize the importance of online commerce for the economy, and change the relevant legislation.
I intend to buy more and more.
Marcus Patriota
Sempre compro na gearbest, ótima loja e excelentes produtos, ótimo custo benefício. Além de ter um excelente suporte ao cliente.
The shopping experience is very grateful. I did not have any complaints with any of my orders. Best prices in the world and the shipping fees were very low.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Daniel,
Thank you for your feedback.
We always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
Learn more about points from: http://www.gearbest.com/about/about-points.html
We will deal with your issue in ticket T190***2412.
Please kindly login to your account to check this and reply to us.
Gearbest.com