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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Ingvar Q.
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Quality and good price
July 24, 2017

A few months ago I started to shop at Gearbest, the store is serious about what it does, the return to some doubts comes quickly and accurately, this makes you feel confident and buy more often.

Date of experience: July 24, 2017
Portugal
2 reviews
0 helpful votes
Follow Catarina M.
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Gearbest é o melhor site de compras online do mercado, os preços são muito acessíveis e todos os produtos que comprei foram excelentes, recomendo a 100%. Na minha primeira compra eu tive um pequeno problema com os correios em portugal, o pacote meio que andou perdido e não chegou cá, mas não tive problemas pois o excelente apoio ao cliente resolveu o problema em pouco tempo, pois eles tem um apoio ao cliente muito rápido e tanto ajudam como resolvem qualquer questão, esse meu problema foi resolvido graças a competência da equipe da Gearbest

Date of experience: July 24, 2017
Greece
1 review
0 helpful votes
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I had many orders from Gearbest so far and i never encourented a problem with delivery. The only problem i had with a product it resolved relatively easy from the support center. I usually look for flash sale prices which usually are very low. I would generally suggest this shop.

Date of experience: July 24, 2017
Florida
1 review
0 helpful votes
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Great for RC stuff
July 24, 2017

I've used many of the asian stores and Gearbest is one of the best. They frequently have sales/coupons that make things cheaper than anywhere else and they have a good selection. Also, they have good and cheap shipping options, so you don't have to wait a month!

Date of experience: July 24, 2017
Colombia
1 review
0 helpful votes
Follow Andres H.
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I have been buying in Gearbest for a couple of months and i had it a good expirience with the website. There's a huge variety of products, that you can buy and the respond always all the questions you have. I personally bought headphones and smart watches, they work well and i haven't any issue so far. I waiting for more stuff :) , i totally recommend it.

Date of experience: July 24, 2017
Italy
1 review
0 helpful votes
Follow Maurizio P.
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I have placed many orders on Gearbest and I must say that I have always been extremely pleased! The free shipping obviously takes a few more days to get to the destination, but you have to consider that almost always items are shipped from their warehouses in China, so it's normal! Instead, the fast shipping (in my case is called Italy Express) allows me to receive the order after less than two weeks. Customer service is very efficient and timely in responses. What's so important is that Gearbest rewards purchases with points that can be used for future purchases. So Gearbest promoted full marks and I'm happy to share my experience with other people. Many thanks!

Date of experience: July 24, 2017
GB
1 review
0 helpful votes
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Just picked up an original TF RTA G1 Deck to complete my set, which you cannot even get in the UK yet, just over two weeks and my RTA Deck arrived, I also picked up an original V8 RBA - 16 Deck, which arrived exactly two weeks all the way from China, both items were free delivery and both in one of Gearbest's flash sales, so I got both items for just over a tenner, where you cannot even pick up one for that over here, if you can get hold of them. Service was great from start to finish and I highly recommend Gearbest, for price, quality and as mentioned service, I will be buying all my vape gear from Gearbest in future. Thanks.

Date of experience: July 24, 2017
Brazil
1 review
0 helpful votes
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Best online store
July 24, 2017

Among others I have already bought the Gearbest was the store where the product has realmenti quality, I chaired in 30 days to Brazil, and the after-sales support is very good and in my language, really today is the only store that I indicate to my friends.

Date of experience: July 24, 2017
Portugal
1 review
0 helpful votes
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Very Fast to respond to the clients
Great Costumer Services and discounts.
Great prices and product quality
The product discriptions are real

Date of experience: July 24, 2017
Morocco
1 review
0 helpful votes
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About gear best shopping website
July 24, 2017

I found that this site is different from other sites because it is easy to use in search and shopping. And fast delivery of goods. Therefore I recommend using this site very much

Date of experience: July 24, 2017
India
1 review
0 helpful votes
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Best shopping site
July 25, 2017

I 1st time buy a product from Gearbest and experince is good enough. Delivery speed is aslo good. I got my product within one month

Date of experience: July 24, 2017
Brazil
1 review
0 helpful votes
Follow rodrigo v.
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Thats a nice store!
July 24, 2017

Thats a nice store! I like this so much! I always buy at this store, they have a good quality, good price and so fast to ship the orders. I love this

Date of experience: July 24, 2017
Germany
1 review
0 helpful votes
Follow Christian H.
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Being based in Germany I order quite a lot products (especially electronic equipment) from Chinese sellers. From Gearbest alone I received around 20 deliveries. So far I am fully happy with their services.
- Delivery to Germany is quite fast compared to other stores - It usually takes around 2 weeks.
- The quality of the delivered products has always met my expectations
- Prices are very good especially as there are many flashsales and coupon options available

Overall I can highly recommend this store.

Date of experience: July 24, 2017
Romania
1 review
0 helpful votes
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I was searching for a good phone at a low price and i was sceptical to send 200 dollars to something unknown, but they delivered what they promiced in a very short time. It was a pleasure and i will defenitly order more from them

Date of experience: July 24, 2017
Finland
1 review
0 helpful votes
Follow Daryoosh A.
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So far, i have had several orders from the GearBest. Fortunately, all of my orders were during the flash sale. In comparison to the other similar sites, which have the same product, the price from the GearBest was the best. Moreover, the delivery for all of my products was on time. Finally yet importantly, its support team answers any question very soon. In conclusion, i am completely satisfied buying from the GearBest and i highly recommend it to everybody else. I also hope more success for the GearBest.

Date of experience: July 24, 2017
Hong Kong
1 review
0 helpful votes
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My order was placed 2 July 2017 and it is now 24 July and my package is still no where to be found. It was shipped from China to Hong Kong, short trip.

The tracking showed that it was only picked up and that was it.

Contacted Gearbest many times and asked them to find out what was going on. They told me to wait and eventually told me to contact the courier myself.

Courier told me they would not refund to me directly as it was Gearbest who made the shipment. Contacted Gearbest again, and they asked me to contact the post office when it was shipped by courier. They have no clue!

It certainly looked to me Gearbest did not want to do anything at all.

Now the courier called and confirmed the package was lost and Gearbest still did not refund to me!

Think before you buy from them. Gearbest only has zero customer service department!

Date of experience: July 24, 2017
Spain
1 review
0 helpful votes
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Excelent
July 24, 2017

This place is the best web to buy, every day they have offers and the shipping is so fast. I have bought so many products, like my new mobile phone, it arrives in one week and perfecly packed.

Date of experience: July 24, 2017
Canada
2 reviews
7 helpful votes
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Competitive price
July 24, 2017

I bought my dash cam at Gearbest. Great price and quality is very good too! Love their support as well!

Date of experience: July 23, 2017
Brazil
1 review
0 helpful votes
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I met the site through friends, everyone speaks well. I bought some products and was surprised at the speed at which they posted the product. Product arrived fast and well packaged, with no defect (often better than expected). They facilitate the form of payment (various means of payment). Since I started shopping so far I did not have any problems

Date of experience: July 23, 2017
Brazil
1 review
0 helpful votes
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Gearbest melhor loja pra importar
July 23, 2017

Compro a muito tempo na gearbest, uma das minhas lojas favoritas que uso pra comprar, produto chega no tempo esperado!

Date of experience: July 23, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom