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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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A few months ago I started to shop at Gearbest, the store is serious about what it does, the return to some doubts comes quickly and accurately, this makes you feel confident and buy more often.
Gearbest é o melhor site de compras online do mercado, os preços são muito acessíveis e todos os produtos que comprei foram excelentes, recomendo a 100%. Na minha primeira compra eu tive um pequeno problema com os correios em portugal, o pacote meio que andou perdido e não chegou cá, mas não tive problemas pois o excelente apoio ao cliente resolveu o problema em pouco tempo, pois eles tem um apoio ao cliente muito rápido e tanto ajudam como resolvem qualquer questão, esse meu problema foi resolvido graças a competência da equipe da Gearbest
I had many orders from Gearbest so far and i never encourented a problem with delivery. The only problem i had with a product it resolved relatively easy from the support center. I usually look for flash sale prices which usually are very low. I would generally suggest this shop.
I've used many of the asian stores and Gearbest is one of the best. They frequently have sales/coupons that make things cheaper than anywhere else and they have a good selection. Also, they have good and cheap shipping options, so you don't have to wait a month!
I have been buying in Gearbest for a couple of months and i had it a good expirience with the website. There's a huge variety of products, that you can buy and the respond always all the questions you have. I personally bought headphones and smart watches, they work well and i haven't any issue so far. I waiting for more stuff :) , i totally recommend it.
I have placed many orders on Gearbest and I must say that I have always been extremely pleased! The free shipping obviously takes a few more days to get to the destination, but you have to consider that almost always items are shipped from their warehouses in China, so it's normal! Instead, the fast shipping (in my case is called Italy Express) allows me to receive the order after less than two weeks. Customer service is very efficient and timely in responses. What's so important is that Gearbest rewards purchases with points that can be used for future purchases. So Gearbest promoted full marks and I'm happy to share my experience with other people. Many thanks!
Just picked up an original TF RTA G1 Deck to complete my set, which you cannot even get in the UK yet, just over two weeks and my RTA Deck arrived, I also picked up an original V8 RBA - 16 Deck, which arrived exactly two weeks all the way from China, both items were free delivery and both in one of Gearbest's flash sales, so I got both items for just over a tenner, where you cannot even pick up one for that over here, if you can get hold of them. Service was great from start to finish and I highly recommend Gearbest, for price, quality and as mentioned service, I will be buying all my vape gear from Gearbest in future. Thanks.
Among others I have already bought the Gearbest was the store where the product has realmenti quality, I chaired in 30 days to Brazil, and the after-sales support is very good and in my language, really today is the only store that I indicate to my friends.
Very Fast to respond to the clients
Great Costumer Services and discounts.
Great prices and product quality
The product discriptions are real
I found that this site is different from other sites because it is easy to use in search and shopping. And fast delivery of goods. Therefore I recommend using this site very much
I 1st time buy a product from Gearbest and experince is good enough. Delivery speed is aslo good. I got my product within one month
Thats a nice store! I like this so much! I always buy at this store, they have a good quality, good price and so fast to ship the orders. I love this
Being based in Germany I order quite a lot products (especially electronic equipment) from Chinese sellers. From Gearbest alone I received around 20 deliveries. So far I am fully happy with their services.
- Delivery to Germany is quite fast compared to other stores - It usually takes around 2 weeks.
- The quality of the delivered products has always met my expectations
- Prices are very good especially as there are many flashsales and coupon options available
Overall I can highly recommend this store.
I was searching for a good phone at a low price and i was sceptical to send 200 dollars to something unknown, but they delivered what they promiced in a very short time. It was a pleasure and i will defenitly order more from them
So far, i have had several orders from the GearBest. Fortunately, all of my orders were during the flash sale. In comparison to the other similar sites, which have the same product, the price from the GearBest was the best. Moreover, the delivery for all of my products was on time. Finally yet importantly, its support team answers any question very soon. In conclusion, i am completely satisfied buying from the GearBest and i highly recommend it to everybody else. I also hope more success for the GearBest.
My order was placed 2 July 2017 and it is now 24 July and my package is still no where to be found. It was shipped from China to Hong Kong, short trip.
The tracking showed that it was only picked up and that was it.
Contacted Gearbest many times and asked them to find out what was going on. They told me to wait and eventually told me to contact the courier myself.
Courier told me they would not refund to me directly as it was Gearbest who made the shipment. Contacted Gearbest again, and they asked me to contact the post office when it was shipped by courier. They have no clue!
It certainly looked to me Gearbest did not want to do anything at all.
Now the courier called and confirmed the package was lost and Gearbest still did not refund to me!
Think before you buy from them. Gearbest only has zero customer service department!
This place is the best web to buy, every day they have offers and the shipping is so fast. I have bought so many products, like my new mobile phone, it arrives in one week and perfecly packed.
I bought my dash cam at Gearbest. Great price and quality is very good too! Love their support as well!
I met the site through friends, everyone speaks well. I bought some products and was surprised at the speed at which they posted the product. Product arrived fast and well packaged, with no defect (often better than expected). They facilitate the form of payment (various means of payment). Since I started shopping so far I did not have any problems
Compro a muito tempo na gearbest, uma das minhas lojas favoritas que uso pra comprar, produto chega no tempo esperado!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.