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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Comprei além de um One Plus 3T outros vários produtos e a loja sempre faz a entrega dos mesmos super rápido recomendo para todos os meus amigos.
Sep 08,2017 04:37:03 AMOrder number: WP**************
Sep 03,2017 06:23:52 AMOrder number: W**************
Aug 25,2017 02:02:28 AMOrder number: W**************
These are my last three Orders i did there.
No Problems, Everything is fine.
It takes about 14 days to Germany with Germany Express normally, this is really good for an chinese shop.
I will buy again!
I bought a bluetooth speaker from gearbest
Excellent quality!
Good price!
Fast shipping!
Kind customer support!
Excellent store, excellent logistics the shipment was made quickly, and the products in pre order are shipped before the deadline, the only problem I had was with the delivery company of my country, which always takes delivery, but until this the gearbest decided with the BR Express, the store always making improvements thinking about the customer, it would be like suggestion the deposit of hong kong to pack the goods as the depot of china, in the best store, good price, good logistics and good support. When I needed the support, they were always attentive.
I bought lenovo HW01 smartband from gearbest and it is working wonderful. Also when I had some querries about the delivery and the payment, I was replied by their customer service executive very politely and very fast. My overall experience at gearbest was very much great. Also the smartband i am using is very much good. It works very efficiently. I am very happy.
My experience with GearBest is being great.
Site and application are very intuitive. It's very easy to find the products I'm looking for and very easy to verify the quality of products through the reviews of costumers.
They have a big range of payment methods and shipping methods, and the after-sale support is wonderful.
Until now I have already done 5 orders, and for sure I will make many more.
Gearbest is an eshop that has everything.At first (1.5 year ago) i was a little thoughtful about gearbest.So i started with small orders (20-30euro). My first order was a mele f10 deluxe air mouse that i use it every day. Then i bought bluedio huricane that is very good headphones. After that i had made a lot of orders like motospeed mouses, 2 motospeed ck104, action camera(ele explorer 4k), mini drone etc.My last order was a 3d pen(f20), mini pc with windows 10(chuwi hibox) and ele explorer 4k action cam. Best shipping method for europe is priority line eu express.(max 15days to arrive without any additional fee, tax)Now i think that gearbest is the most trustable site.
I like this site so much because shipping time is fast and order as described and support also good all things about gearbest i love it
I have purchased more than 35 products, all shipping within 30 days at home, well packed, never came damaged, product always consistent with description, frequent promotions and variety of goods trump card of this store, very good contact with the service desk I recommend
More than 2 years experience and after 52 purchaces I can say that Gearbest is my favorite site for shopping in China. You can buy here everything you need. The site is very simple to use, also they have a great mobile app. The prices are cheaper compared to other trading sites. Delivery is very fast, my phone arrived for 10 days in perfect condition to Eastern Europe directly to my door without any extra taxes.
I advise everyone to buy from Gearbest.
I have been dealing with Gearbest for almost two years and I am very happy with how things have working out. Low prices, lots of discounts and promotions for many products adding to fast and good shipping, those are the things that you look out when you want to buy something from websites, and Gearbest not only gave that already, but they keep improving every detail of any purchase.
I only had one problem with one of my orders, because it didnt come but after a while and a bit of talking, they kindly full refunded me.
So, I hope they keep the pace, always improving, so they can be the top choice of online shopping.
I recently bought a mobile phone from gearbest and I have to say that it was extremely easy and everything is transparent. I did a few questions to contact center and they answered very quickly and always kindly. It was a very positive experience and I am already repeating. Totally recommended.
At my first shopping in this web site i was curious. I had checked several web-sites and this was the cheapest. I've bought and added insurance and traceable tracking fee. Bingo! I've received the item fast and safe. I still shop, earn points and shop again. I like their system. Really great web site.
Loja muito boa, principalmente pelos preços justos e de qualidade, já realizei diversas compras no mesmo, com uma média de entrega de 18 dias úteis. Recomendo
Have done many purchases in the gearbest, I live in brazil and all the orders arrived perfectly and working perfectly, making it clear that i was not paid to make these comments, I just want to share with other buyers that the store is recommended for all..
I'm really frequent online buyer with not a few orders behind my back. In my country the good are usually with high prices and I don't really like it. But also I do love to buy new electronics and thats why I'm doing a lot of online shopping outside EU. Gearbest is my favourite online shop which I'm nonstop exploring about some new and interesting stuff - mostly electronics. When I want to buy something I always firstly check in Gearbest, because in 90% of the cases they have it and it's cheaper than other sites. Exaple for that is my recent bought of Amazfit Bip smartwach - it was the cheapest offer. They also use good shipping services - which are not expensive - most of the time they are free, but when they are not it's less than an euro. I like this website and hope they will continue in the same manner and even grow bigger - with more good offers of course.
Find what you looking for.
Be surprised that the price is 50% cheaper than in other websites.
Ask the costumers service anything.
Get response in one day.
Buy in a few clicks with Paypal.
Follow your order until it comes home.
Enjoy.
Find what your looking for...
I love it.
Only the best products on the best price out there. Products are as they describe. Communication the the employees is very good. The shipping time is about 30-40 days. The choice with tracking information is the best with no much cost at all.
They never had the items I ordered in
They never had the items I ordered in stock and waited 3 day to inform me, but the kicker is as per the manufacturer they never had these items in inventory.
BUYER BEWARE THEY ARE NOT TRUST WORTHY!
I have already confirmed from the manufacturer that You NEVER had any of these items in stock for Tanix never shipped them out as of yet.!
Os produtos chegaram muito bem embalados ao Brasil, em cerca de 15 dias os produtos já estavam em minha residencia, indico a todos que gostam de baixo custo, ótima loja recomendo a todos pela experiencia muito boa e pelo preço ótimo que eles oferecem.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Mike,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center