logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Genivaldo J.
Unfollow Genivaldo J.
Share Review
Report Review

Comprei além de um One Plus 3T outros vários produtos e a loja sempre faz a entrega dos mesmos super rápido recomendo para todos os meus amigos.

Date of experience: September 10, 2017
Germany
1 review
0 helpful votes
Follow Florian P.
Unfollow Florian P.
Share Review
Report Review

Excellent Shop
September 10, 2017

Sep 08,2017 04:37:03 AMOrder number: WP**************
Sep 03,2017 06:23:52 AMOrder number: W**************
Aug 25,2017 02:02:28 AMOrder number: W**************

These are my last three Orders i did there.
No Problems, Everything is fine.
It takes about 14 days to Germany with Germany Express normally, this is really good for an chinese shop.
I will buy again!

Date of experience: September 10, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Nabil S.
Unfollow Nabil S.
Share Review
Report Review

Loved the experience!
September 10, 2017

I bought a bluetooth speaker from gearbest
Excellent quality!
Good price!
Fast shipping!
Kind customer support!

Date of experience: September 10, 2017
Brazil
1 review
0 helpful votes
Follow Wellington P.
Unfollow Wellington P.
Share Review
Report Review

Best Shop
September 10, 2017

Excellent store, excellent logistics the shipment was made quickly, and the products in pre order are shipped before the deadline, the only problem I had was with the delivery company of my country, which always takes delivery, but until this the gearbest decided with the BR Express, the store always making improvements thinking about the customer, it would be like suggestion the deposit of hong kong to pack the goods as the depot of china, in the best store, good price, good logistics and good support. When I needed the support, they were always attentive.

Date of experience: September 10, 2017
India
1 review
0 helpful votes
Follow NAMIT T.
Unfollow NAMIT T.
Share Review
Report Review

LENOVO HW01
September 10, 2017

I bought lenovo HW01 smartband from gearbest and it is working wonderful. Also when I had some querries about the delivery and the payment, I was replied by their customer service executive very politely and very fast. My overall experience at gearbest was very much great. Also the smartband i am using is very much good. It works very efficiently. I am very happy.

Date of experience: September 10, 2017
Timor-Leste
1 review
0 helpful votes
Follow Nelson C.
Unfollow Nelson C.
Share Review
Report Review

Great Seller
September 10, 2017

My experience with GearBest is being great.
Site and application are very intuitive. It's very easy to find the products I'm looking for and very easy to verify the quality of products through the reviews of costumers.
They have a big range of payment methods and shipping methods, and the after-sale support is wonderful.
Until now I have already done 5 orders, and for sure I will make many more.

Date of experience: September 10, 2017
Greece
1 review
0 helpful votes
Follow Dimos H.
Unfollow Dimos H.
Share Review
Report Review

The best website store online
September 10, 2017

Gearbest is an eshop that has everything.At first (1.5 year ago) i was a little thoughtful about gearbest.So i started with small orders (20-30euro). My first order was a mele f10 deluxe air mouse that i use it every day. Then i bought bluedio huricane that is very good headphones. After that i had made a lot of orders like motospeed mouses, 2 motospeed ck104, action camera(ele explorer 4k), mini drone etc.My last order was a 3d pen(f20), mini pc with windows 10(chuwi hibox) and ele explorer 4k action cam. Best shipping method for europe is priority line eu express.(max 15days to arrive without any additional fee, tax)Now i think that gearbest is the most trustable site.

Date of experience: September 10, 2017
Morocco
2 reviews
0 helpful votes
Follow nassim e.
Unfollow nassim e.
Share Review
Report Review

Wonderful site ever
September 10, 2017

I like this site so much because shipping time is fast and order as described and support also good all things about gearbest i love it

Date of experience: September 10, 2017
Poland
6 reviews
1 helpful vote
Follow Slawomir M.
Unfollow Slawomir M.
Share Review
Report Review

The best online Shop
September 10, 2017

I have purchased more than 35 products, all shipping within 30 days at home, well packed, never came damaged, product always consistent with description, frequent promotions and variety of goods trump card of this store, very good contact with the service desk I recommend

Date of experience: September 10, 2017
s k.
Bulgaria
1 review
1 helpful vote
Follow s k.
Unfollow s k.
Share Review
Report Review

Gearbest is my favorite
September 9, 2017

More than 2 years experience and after 52 purchaces I can say that Gearbest is my favorite site for shopping in China. You can buy here everything you need. The site is very simple to use, also they have a great mobile app. The prices are cheaper compared to other trading sites. Delivery is very fast, my phone arrived for 10 days in perfect condition to Eastern Europe directly to my door without any extra taxes.
I advise everyone to buy from Gearbest.

Date of experience: September 9, 2017
Portugal
1 review
0 helpful votes
Follow Luis V.
Unfollow Luis V.
Share Review
Report Review

Gearbest Review
September 13, 2017

I have been dealing with Gearbest for almost two years and I am very happy with how things have working out. Low prices, lots of discounts and promotions for many products adding to fast and good shipping, those are the things that you look out when you want to buy something from websites, and Gearbest not only gave that already, but they keep improving every detail of any purchase.
I only had one problem with one of my orders, because it didnt come but after a while and a bit of talking, they kindly full refunded me.
So, I hope they keep the pace, always improving, so they can be the top choice of online shopping.

Date of experience: September 9, 2017
Portugal
1 review
0 helpful votes
Follow Patric C.
Unfollow Patric C.
Share Review
Report Review

Service of excellence
September 9, 2017

I recently bought a mobile phone from gearbest and I have to say that it was extremely easy and everything is transparent. I did a few questions to contact center and they answered very quickly and always kindly. It was a very positive experience and I am already repeating. Totally recommended.

Date of experience: September 9, 2017
Turkiye
1 review
0 helpful votes
Follow Emre Y.
Unfollow Emre Y.
Share Review
Report Review

At my first shopping in this web site i was curious. I had checked several web-sites and this was the cheapest. I've bought and added insurance and traceable tracking fee. Bingo! I've received the item fast and safe. I still shop, earn points and shop again. I like their system. Really great web site.

Date of experience: September 9, 2017
Brazil
1 review
1 helpful vote
Follow Lucas F.
Unfollow Lucas F.
Share Review
Report Review

Ótima opção de compras
September 9, 2017

Loja muito boa, principalmente pelos preços justos e de qualidade, já realizei diversas compras no mesmo, com uma média de entrega de 18 dias úteis. Recomendo

Date of experience: September 9, 2017
Brazil
1 review
1 helpful vote
Follow Genyvaldo C.
Unfollow Genyvaldo C.
Share Review
Report Review

Muito bom
September 9, 2017

Have done many purchases in the gearbest, I live in brazil and all the orders arrived perfectly and working perfectly, making it clear that i was not paid to make these comments, I just want to share with other buyers that the store is recommended for all..

Date of experience: September 9, 2017
Bulgaria
1 review
0 helpful votes
Follow Ivan K.
Unfollow Ivan K.
Share Review
Report Review

Really good online stop
September 9, 2017

I'm really frequent online buyer with not a few orders behind my back. In my country the good are usually with high prices and I don't really like it. But also I do love to buy new electronics and thats why I'm doing a lot of online shopping outside EU. Gearbest is my favourite online shop which I'm nonstop exploring about some new and interesting stuff - mostly electronics. When I want to buy something I always firstly check in Gearbest, because in 90% of the cases they have it and it's cheaper than other sites. Exaple for that is my recent bought of Amazfit Bip smartwach - it was the cheapest offer. They also use good shipping services - which are not expensive - most of the time they are free, but when they are not it's less than an euro. I like this website and hope they will continue in the same manner and even grow bigger - with more good offers of course.

Date of experience: September 9, 2017
Spain
1 review
0 helpful votes
Follow Dion W.
Unfollow Dion W.
Share Review
Report Review

Find what you looking for.
Be surprised that the price is 50% cheaper than in other websites.
Ask the costumers service anything.
Get response in one day.
Buy in a few clicks with Paypal.
Follow your order until it comes home.
Enjoy.
Find what your looking for...

I love it.

Date of experience: September 9, 2017
Greece
1 review
0 helpful votes
Follow Jim P.
Unfollow Jim P.
Share Review
Report Review

Awesome experience
September 9, 2017

Only the best products on the best price out there. Products are as they describe. Communication the the employees is very good. The shipping time is about 30-40 days. The choice with tracking information is the best with no much cost at all.

Date of experience: September 8, 2017
Florida
3 reviews
6 helpful votes
Follow Mike A.
Unfollow Mike A.
Share Review
Report Review

They never had the items I ordered in

They never had the items I ordered in stock and waited 3 day to inform me, but the kicker is as per the manufacturer they never had these items in inventory.

BUYER BEWARE THEY ARE NOT TRUST WORTHY!

I have already confirmed from the manufacturer that You NEVER had any of these items in stock for Tanix never shipped them out as of yet.!

Date of experience: September 8, 2017
Lily L. Gearbest Rep
over a year old

Dear Mike,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
Follow Romilson M.
Unfollow Romilson M.
Share Review
Report Review

Experiencia Sensacional
September 9, 2017

Os produtos chegaram muito bem embalados ao Brasil, em cerca de 15 dias os produtos já estavam em minha residencia, indico a todos que gostam de baixo custo, ótima loja recomendo a todos pela experiencia muito boa e pelo preço ótimo que eles oferecem.

Date of experience: September 8, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom