logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Roberto J.
Unfollow Roberto J.
Share Review
Report Review

I was one of so many people who were afraid to buy on a website. Believe that behind the online shopping was a web of deception. But that concept really changed when I first met Gearbest. I read and look for information on all sides about this site, and as time went by, I was told of the seriousness with which this company works. I finally decided to order some products that were of interest to me.
Good deal: From the moment that as a buyer you have a doubt about the product you want to buy. The seller responds immediately to the article whether they are about their physical characteristics or as characteristics of the shipment.
Honesty: Both the seller and the administrators of the site, clarify and are realistic of the complications that you get to have if your order suffers some percanse. They have an attention to the excellent service that makes you have the confidence of the world.
Thanks to some channels of Youtube to which I am subscribed I could realize the seriousness with which the workers of Gearbest take seriously its work. One of these videos was about the gearbest installation voucher, where you could see the different marketing departments, or test the products that are going to be sold in the future. For this and much more Gearbest is my first choice in online shopping.

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow Hilton C.
Unfollow Hilton C.
Share Review
Report Review

A Melhor Loja
September 11, 2017

Ja comprei Varias vezes na loja.
Sempre respondem meus tickets com bastante pressa.
Ainda parcela em algumas vezes no cartao.
Comprei varios celulares um para mim e um para minha esposa: D
Loja super 10 com muitos descontos, cupons todos os dias e lembrando tudinho parcelado :D

Date of experience: September 11, 2017
Turkiye
1 review
0 helpful votes
Follow Ali C.
Unfollow Ali C.
Share Review
Report Review

Recently i bought Xiaomi Hybrid Pro Earphone from Gearbest. Price was good and delivery was fast. Thanks to Gearbest for they care about customer satisfaction. I recommend Gearbest to everyone :)

Date of experience: September 11, 2017
RU
1 review
0 helpful votes
Follow ivan k.
Unfollow ivan k.
Share Review
Report Review

Good store
September 11, 2017

I was lucky to buy the original xiaomi portable USB led light ( Advanced edition) in the unique price of 99 cents. Product quality and original and is fully consistent with store characteristics. Shipment made next day, which I consider fast enough. The delivery took about 2 weeks. Today gearbest one of the few stores with honest and quite common. Suggest to follow the actions of this store and you will be able to buy inexpensive quality items.

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow Vinicius A.
Unfollow Vinicius A.
Share Review
Report Review

GearBest is very good
September 11, 2017

Os produtos que eu adquirir na GearBest são ótimos, tudo funcionando corretamente, meu Redmi 4x. Tudo otimo.

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow Kayo U.
Unfollow Kayo U.
Share Review
Report Review

The Best
September 11, 2017

I've been buying from Gearbest for a long time, and it always sends the products perfectly packed and very fast!
The prices are the best too. I always compare, but I never buy from another store.

Date of experience: September 11, 2017
Ukraine
1 review
0 helpful votes
Follow Olga K.
Unfollow Olga K.
Share Review
Report Review

One of the best China Shop!
September 11, 2017

I have been using the services of this store for more than 3 years.
Very wide range of goods, reasonable prices.
Often held sales, lottery, flash-sail.
There is a bonus system that allows you to pay 30% of the next purchase points.
Delivery of goods works stably (14-30 days)
I'm satisfied with everything, I will continue to make purchases there!

Date of experience: September 11, 2017
Ukraine
1 review
0 helpful votes
Follow Veronika K.
Unfollow Veronika K.
Share Review
Report Review

It was my second order in this shop. I ordered DVR camera during flash sale. It was a great surprise for my that the price was the lowest in e-shops. Without any doubts I pay for it and started waiting. The order was packed I sent during 1 day. It was a great speed for such big e-shop. I was very impressed.
After 10 days I received my order. Everything was authentic and well packed. I am very satisfied by GearBest service.
My ordered item is working in my car and it make my happy. Thanks.

Date of experience: September 11, 2017
RU
1 review
0 helpful votes
Follow Alexander I.
Unfollow Alexander I.
Share Review
Report Review

PPTV 7 4G Phablet
September 11, 2017

Large Screen with excellent resolution, clear image, sound, affordable menu in Russian, bright and colorful photos, excellent value for money
At the present time has passed a month of using this device, I am very happy with the purchase and enjoy high-quality image and sound, all games are excellent at medium settings, without lags, communication and telephony are at a high level, the speakers and microphone work well. Wireless communication also did not fail.
This smartphone would recommend fans of watching videos, movies using this gadget, as well as it is excellent for using a smartphone in conjunction with VR-glasses because of its high resolution picture is clear and saturated.

Order No.: W**************
Order date: Jan 02,2017 14:41:31 PM

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow Eduardo B.
Unfollow Eduardo B.
Share Review
Report Review

Good Site
September 11, 2017

I have never had any problems with Gearbest, I have always had the best purchases and quality products, I recommend everyone who is buying on the site.

Date of experience: September 11, 2017
Portugal
1 review
0 helpful votes
Follow Jose P.
Unfollow Jose P.
Share Review
Report Review

Great site, great products
September 11, 2017

Gearbest is a excelent site for web-shopping and have many products to excellent products, I had a greatfull experience on my orders. I recomend gearbest.

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow DOUGLAS V.
Unfollow DOUGLAS V.
Share Review
Report Review

Gearbest fantástica como sempre
January 24, 2019

Está foi a minha 3 compra e não tenho nada a reclamar, comprei 2 oxímetros, 1 pulseira plus, 1 barbeador 5880, 1 aptador e 1, antes desta compra efetuei uma outra compra errada pedi ajuda para cancelar e em menos de 24 horas tudo tava solucionado, a entrega rápida como sempre chegou no brasil em menos de 25 dias, o que demorou mesmo foi os correios brasileiros que são péssimos, Vou voltar a comprar brevemente.

Date of experience: September 11, 2017
Estonia
1 review
0 helpful votes
Follow Valeri S.
Unfollow Valeri S.
Share Review
Report Review

The best e-shop in China.
September 16, 2017

HI.
Gearbest nickname: kihnu
Olen kasutaja alates juuni 2017. Olen ostnud juba 19 toodet. Kõik on vastanud kirjeldusele.
Esimene ja positiivne ost oli NO: W**************. Tootega väga rahul. Gearbest hinnad on väga head. Mulle meeldib kuidas suheldakse kliendiga. Küsimustele vastatakse 24 tunni jooksul. Kaubale saab teha kindlustuse ja maksta läbi PayPal.
Soovitan kõigile. Väga rahul

Date of experience: September 11, 2017
Brazil
2 reviews
0 helpful votes
Follow Osmaylsoom S.
Unfollow Osmaylsoom S.
Share Review
Report Review

Melho Empresa para Compras!
September 11, 2017

Melhor empresa para compra!
Já efetuei varias compras em varios sites diferentes, mas o único que só tenho a elogiar é a Gearbest. Pois sempre esta atenta ao cliente para atender e resolver seus problemas ou tirar suas duvidas. A empresa esta de parabéns!

Date of experience: September 11, 2017
Georgia
1 review
0 helpful votes
Follow temo b.
Unfollow temo b.
Share Review
Report Review

First. Let's start with website and shopping experience. They have better website then their competitors, site's easy to navigate, find products and deals. As much as I can see in this 2 years, they always improve their application and website.
Second, they have very good and friendly customer support. I can not remember any issue that was not solved during a business.
Third: prices. Prices are always low, there are many flash sales and discounts also.
Fourth. Very good products and warranty. I had zero issues with products purchased at gearbest.
Fifth. Shipping options and speed. Shipping speed is extremely fast. I like that they have dhl and expedited shipping options for affordable price!

Thank you gearbest! Keep improving!

Date of experience: September 11, 2017
Brazil
1 review
0 helpful votes
Follow Murilo B.
Unfollow Murilo B.
Share Review
Report Review

Melhor Loja da China
September 11, 2017

Atendimento muito bom, produtos de muita qualidade, entrega rápida e no prazo, eu não compro mais quase nada no Brasil, prefiro comprar na Gearbest que além do bom preço, preza pelo cliente. Muito obrigado GB!

Date of experience: September 11, 2017
Poland
2 reviews
0 helpful votes
Follow Remigiusz K.
Unfollow Remigiusz K.
Share Review
Report Review

I'm very satisfied with Gearbest.
I use few other sites like them but they are most reliable and trustworthy of them all. Usually the best prices on the market but even if not I prefer them because I trust that the item will always be genuine, never a fake, in case anything goes wrong I can count on their customer's servise (they will use refunds, GB points and they will stay in touch to keep You happy) and shipping times are very short as well.
Highly recommended.
Kimer44

Date of experience: September 11, 2017
Mexico
1 review
0 helpful votes
Follow Sas R.
Unfollow Sas R.
Share Review
Report Review

Excelente tienda
September 11, 2017

Es una tienda muy confiable, mi pedido llego en buen estado y en el tiempo establecido, sin duda es muy recomendable.

Date of experience: September 11, 2017
Belarus
1 review
0 helpful votes
Follow Sergey H.
Unfollow Sergey H.
Share Review
Report Review

Small and handy player
September 11, 2017

Small and handy player, good replacement for your Smartphone on bike trips and Jogging.
A little like that visually, the flash drive sticks out, but it's not a problem

(Jul 28,2017 04:03:09 AMOrder number: WP**************)

Date of experience: September 10, 2017
Portugal
1 review
0 helpful votes
Follow CARLOS B.
Unfollow CARLOS B.
Share Review
Report Review

Great product
September 10, 2017

Very fast transiction. The smartphone is beautifull and exactly as they anounced. Very good package. The phone is perfect

Date of experience: September 10, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom