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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I was one of so many people who were afraid to buy on a website. Believe that behind the online shopping was a web of deception. But that concept really changed when I first met Gearbest. I read and look for information on all sides about this site, and as time went by, I was told of the seriousness with which this company works. I finally decided to order some products that were of interest to me.
Good deal: From the moment that as a buyer you have a doubt about the product you want to buy. The seller responds immediately to the article whether they are about their physical characteristics or as characteristics of the shipment.
Honesty: Both the seller and the administrators of the site, clarify and are realistic of the complications that you get to have if your order suffers some percanse. They have an attention to the excellent service that makes you have the confidence of the world.
Thanks to some channels of Youtube to which I am subscribed I could realize the seriousness with which the workers of Gearbest take seriously its work. One of these videos was about the gearbest installation voucher, where you could see the different marketing departments, or test the products that are going to be sold in the future. For this and much more Gearbest is my first choice in online shopping.
Ja comprei Varias vezes na loja.
Sempre respondem meus tickets com bastante pressa.
Ainda parcela em algumas vezes no cartao.
Comprei varios celulares um para mim e um para minha esposa: D
Loja super 10 com muitos descontos, cupons todos os dias e lembrando tudinho parcelado :D
Recently i bought Xiaomi Hybrid Pro Earphone from Gearbest. Price was good and delivery was fast. Thanks to Gearbest for they care about customer satisfaction. I recommend Gearbest to everyone :)
I was lucky to buy the original xiaomi portable USB led light ( Advanced edition) in the unique price of 99 cents. Product quality and original and is fully consistent with store characteristics. Shipment made next day, which I consider fast enough. The delivery took about 2 weeks. Today gearbest one of the few stores with honest and quite common. Suggest to follow the actions of this store and you will be able to buy inexpensive quality items.
Os produtos que eu adquirir na GearBest são ótimos, tudo funcionando corretamente, meu Redmi 4x. Tudo otimo.
I've been buying from Gearbest for a long time, and it always sends the products perfectly packed and very fast!
The prices are the best too. I always compare, but I never buy from another store.
I have been using the services of this store for more than 3 years.
Very wide range of goods, reasonable prices.
Often held sales, lottery, flash-sail.
There is a bonus system that allows you to pay 30% of the next purchase points.
Delivery of goods works stably (14-30 days)
I'm satisfied with everything, I will continue to make purchases there!
It was my second order in this shop. I ordered DVR camera during flash sale. It was a great surprise for my that the price was the lowest in e-shops. Without any doubts I pay for it and started waiting. The order was packed I sent during 1 day. It was a great speed for such big e-shop. I was very impressed.
After 10 days I received my order. Everything was authentic and well packed. I am very satisfied by GearBest service.
My ordered item is working in my car and it make my happy. Thanks.
Large Screen with excellent resolution, clear image, sound, affordable menu in Russian, bright and colorful photos, excellent value for money
At the present time has passed a month of using this device, I am very happy with the purchase and enjoy high-quality image and sound, all games are excellent at medium settings, without lags, communication and telephony are at a high level, the speakers and microphone work well. Wireless communication also did not fail.
This smartphone would recommend fans of watching videos, movies using this gadget, as well as it is excellent for using a smartphone in conjunction with VR-glasses because of its high resolution picture is clear and saturated.
Order No.: W**************
Order date: Jan 02,2017 14:41:31 PM
I have never had any problems with Gearbest, I have always had the best purchases and quality products, I recommend everyone who is buying on the site.
Gearbest is a excelent site for web-shopping and have many products to excellent products, I had a greatfull experience on my orders. I recomend gearbest.
Está foi a minha 3 compra e não tenho nada a reclamar, comprei 2 oxímetros, 1 pulseira plus, 1 barbeador 5880, 1 aptador e 1, antes desta compra efetuei uma outra compra errada pedi ajuda para cancelar e em menos de 24 horas tudo tava solucionado, a entrega rápida como sempre chegou no brasil em menos de 25 dias, o que demorou mesmo foi os correios brasileiros que são péssimos, Vou voltar a comprar brevemente.
HI.
Gearbest nickname: kihnu
Olen kasutaja alates juuni 2017. Olen ostnud juba 19 toodet. Kõik on vastanud kirjeldusele.
Esimene ja positiivne ost oli NO: W**************. Tootega väga rahul. Gearbest hinnad on väga head. Mulle meeldib kuidas suheldakse kliendiga. Küsimustele vastatakse 24 tunni jooksul. Kaubale saab teha kindlustuse ja maksta läbi PayPal.
Soovitan kõigile. Väga rahul
Melhor empresa para compra!
Já efetuei varias compras em varios sites diferentes, mas o único que só tenho a elogiar é a Gearbest. Pois sempre esta atenta ao cliente para atender e resolver seus problemas ou tirar suas duvidas. A empresa esta de parabéns!
First. Let's start with website and shopping experience. They have better website then their competitors, site's easy to navigate, find products and deals. As much as I can see in this 2 years, they always improve their application and website.
Second, they have very good and friendly customer support. I can not remember any issue that was not solved during a business.
Third: prices. Prices are always low, there are many flash sales and discounts also.
Fourth. Very good products and warranty. I had zero issues with products purchased at gearbest.
Fifth. Shipping options and speed. Shipping speed is extremely fast. I like that they have dhl and expedited shipping options for affordable price!
Thank you gearbest! Keep improving!
Atendimento muito bom, produtos de muita qualidade, entrega rápida e no prazo, eu não compro mais quase nada no Brasil, prefiro comprar na Gearbest que além do bom preço, preza pelo cliente. Muito obrigado GB!
I'm very satisfied with Gearbest.
I use few other sites like them but they are most reliable and trustworthy of them all. Usually the best prices on the market but even if not I prefer them because I trust that the item will always be genuine, never a fake, in case anything goes wrong I can count on their customer's servise (they will use refunds, GB points and they will stay in touch to keep You happy) and shipping times are very short as well.
Highly recommended.
Kimer44
Es una tienda muy confiable, mi pedido llego en buen estado y en el tiempo establecido, sin duda es muy recomendable.
Small and handy player, good replacement for your Smartphone on bike trips and Jogging.
A little like that visually, the flash drive sticks out, but it's not a problem
(Jul 28,2017 04:03:09 AMOrder number: WP**************)
Very fast transiction. The smartphone is beautifull and exactly as they anounced. Very good package. The phone is perfect
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.