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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
Follow Daniel C.
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One of the best online stores around! Very good prices and excellent catalog with everythingyou can imagine, specialy tech products. I live in Portugal and using their "priority line" shipping it is fast, cheap, and, more important, it does not go through coustoms, that can be very annoying and expensive.
Great support too, they usually reply within a couple of hours maximum and really try to resolve your issues.
It's my current go-to place for online shopping.

Date of experience: September 13, 2017
Texas
1 review
0 helpful votes
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I have been a customer for like two years now, and I never had a problem.
All the things I have buyed come as described, and in times I had to cancel an order the service from them is great and quick. Recommend to buy from this site.

Date of experience: September 13, 2017
Brazil
1 review
0 helpful votes
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Melhor loja da china
September 13, 2017

Um site sensacional, precos arrasadores, produtos arrasadores, entrega rapida, estou muito satisfeito com a loja

Date of experience: September 13, 2017
Portugal
1 review
0 helpful votes
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Experience with Gearbest
September 13, 2017

I already bought lots of thing on gearbest and always was a good buy, fast delivery and good support when i needed.

Date of experience: September 13, 2017
Brazil
1 review
0 helpful votes
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Melhor Mi Band 2
September 13, 2017

O melhor site de compras da china, ótimo atendimento e sem contar com os melhores preços que o site desponha para os compradores. Recentemente comprei uma mi band 2 no site e o produto é incrível, veio lacrado e com rápido envio e atendimento excelente que o site tem.

Date of experience: September 13, 2017
Turkiye
1 review
0 helpful votes
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Gearbest shopping site is a site with affordable prices and a wide range of products. Prices are very reasonable when compared to the prices in Turkey. You can shop without any hesitation. So far, what I have experienced is not a serious problem. If the cargo had not reached the elite, they would either ship the product back, or return the product's fee. There are all kinds of guarantees in the products. Again, a product I bought immediately made money in the face of a broken battery. I can say the site with the best prices among abroad shopping sites, especially with the discount periods, you can get products with 70% discount. I would definitely recommend it.

Date of experience: September 13, 2017
Italy
1 review
0 helpful votes
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Il mio punto di riferimento per l'acquisto di prodotti elettronici dall'oriente. Prezzi competitivi e servizio post vendita sempre rapido ed efficiente

Date of experience: September 13, 2017
Lithuania
1 review
0 helpful votes
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Best online shoping site!
September 13, 2017

Buying on GearBest is the best, since they have a high quality, and fast delivery. Thanks to them, i can enjoy things i need faster.

Date of experience: September 13, 2017
Czechia
2 reviews
3 helpful votes
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Just awesome shop! :)
September 13, 2017

Just awesome shop! :) Sometimes it isnt cheapest here, but it still worth to pay few bucks more, because that customer service is the best, they will always help.

Date of experience: September 13, 2017
Brazil
1 review
0 helpful votes
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Melhor Site de Compras
January 24, 2019

Melhor site pra compras tem vários itens e um preço que realmente cabe em nosso bolso o dificil é parar de comprar

Date of experience: September 12, 2017
Colombia
1 review
0 helpful votes
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Gearbest es una buena opción
September 12, 2017

He tenido 2 problemas con productos que no han llegado, pero en todo caso son muy amables y me han devuelto el dinero + puntos. Es entendible que algunos productos no lleguen porque el servicio postal de mi país es malo. Pero aún así el Staff de Gearbest es muy servicial. Y siempre están pendientes de lo que pasa con nuestras ordenes.

Date of experience: September 12, 2017
Brazil
1 review
0 helpful votes
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Would definetely buy again.
September 12, 2017

Shopped there several times and would buy again, fast shipping, high quality products and everything at a low price.

Date of experience: September 12, 2017
RU
1 review
0 helpful votes
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Good webshop
September 12, 2017

I always bought products from china, and certain stores were not always certain that the product would arrive in your house, that's when I discovered the gearbest! Shipping on time, delivery on time, the goods arriving as described. Product i ordered came in perfect condition. I recommend it one hundred percent.

Date of experience: September 12, 2017
Italy
1 review
0 helpful votes
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Awesome website
September 12, 2017

The first website that i look when i need search something. Awesome customer service. Really raccomended.

Date of experience: September 12, 2017
Brazil
1 review
0 helpful votes
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Recomendo 100%
September 12, 2017

Excelente loja pra se comprar produtos da china, de qualidade e chegam todos corretamente, pode comprar sem medo, já fiz negócio com eles muitas vezes

Date of experience: September 12, 2017
Portugal
1 review
0 helpful votes
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Great shopping experience
September 12, 2017

I've been doing shopping on Gearbest since at least November 2016. I've bought a lot of stuff from there, and all the items have arrived mostly on time. On this particular one, the Xiaomi Mi Band 2, I got not only a great deal through coupons that they regularly make available, but I also got the unit in record time without choosing explicitly the fastest shipping method. When contacting support they are responsive and the small problems that I had in the past have all been fixed quickly.

I fully recommend them for a great shopping experience

Date of experience: September 12, 2017
BA
1 review
0 helpful votes
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Gearbest is best.
September 12, 2017

Very reliable company, fast processing of orders, a wide selection of products! So far had many purchases and no issue.

Date of experience: September 12, 2017
NL
1 review
0 helpful votes
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Troisième commande annulée par manque de matériel.
Gearbest est un site à fuir, ce sont des voleurs, ils acceptent toutes les commandes sans faire attention au stock. Et, bien pire encore, ils ne disposent jamais du stock en interne et vendent des stocks qu'ils ne recevront jamais.
Cela leur fait un pécule financier constant qui est le vôtre.
Cette pratique est illégale en Europe et ils s'en moquent, autant que de vous répondre.
Leurs S.A. V est pitoyablement lent et injoignable par téléphone ou chat (cela ne fonctionne jamais), le système via Facebook Messenger est un robot.

Date of experience: September 12, 2017
France
1 review
0 helpful votes
Follow Cyril B.
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Tres bon site
September 12, 2017

Gearbest rien a dire a chaque commande tout est parfait
Aucune surprise
Livraison en moins de 15 jours a chaque fois
Le meilleur endroit pour trouver tout ce qu'il faut
Pour toute ma domotique

Date of experience: September 12, 2017
Germany
1 review
0 helpful votes
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Great e-shop
September 13, 2017

It's more than 2 years that I buy from Gearbest and all is gone well all the times.
The price are very competitive and the product range is huge
The support service is very quick, kind and professional in presale and even in post sale...
Surely I will continue to buy from this site!
Strongly raccomended!

Date of experience: September 12, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom