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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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One of the best online stores around! Very good prices and excellent catalog with everythingyou can imagine, specialy tech products. I live in Portugal and using their "priority line" shipping it is fast, cheap, and, more important, it does not go through coustoms, that can be very annoying and expensive.
Great support too, they usually reply within a couple of hours maximum and really try to resolve your issues.
It's my current go-to place for online shopping.
I have been a customer for like two years now, and I never had a problem.
All the things I have buyed come as described, and in times I had to cancel an order the service from them is great and quick. Recommend to buy from this site.
Um site sensacional, precos arrasadores, produtos arrasadores, entrega rapida, estou muito satisfeito com a loja
I already bought lots of thing on gearbest and always was a good buy, fast delivery and good support when i needed.
O melhor site de compras da china, ótimo atendimento e sem contar com os melhores preços que o site desponha para os compradores. Recentemente comprei uma mi band 2 no site e o produto é incrível, veio lacrado e com rápido envio e atendimento excelente que o site tem.
Gearbest shopping site is a site with affordable prices and a wide range of products. Prices are very reasonable when compared to the prices in Turkey. You can shop without any hesitation. So far, what I have experienced is not a serious problem. If the cargo had not reached the elite, they would either ship the product back, or return the product's fee. There are all kinds of guarantees in the products. Again, a product I bought immediately made money in the face of a broken battery. I can say the site with the best prices among abroad shopping sites, especially with the discount periods, you can get products with 70% discount. I would definitely recommend it.
Il mio punto di riferimento per l'acquisto di prodotti elettronici dall'oriente. Prezzi competitivi e servizio post vendita sempre rapido ed efficiente
Buying on GearBest is the best, since they have a high quality, and fast delivery. Thanks to them, i can enjoy things i need faster.
Just awesome shop! :) Sometimes it isnt cheapest here, but it still worth to pay few bucks more, because that customer service is the best, they will always help.
Melhor site pra compras tem vários itens e um preço que realmente cabe em nosso bolso o dificil é parar de comprar
He tenido 2 problemas con productos que no han llegado, pero en todo caso son muy amables y me han devuelto el dinero + puntos. Es entendible que algunos productos no lleguen porque el servicio postal de mi país es malo. Pero aún así el Staff de Gearbest es muy servicial. Y siempre están pendientes de lo que pasa con nuestras ordenes.
Shopped there several times and would buy again, fast shipping, high quality products and everything at a low price.
I always bought products from china, and certain stores were not always certain that the product would arrive in your house, that's when I discovered the gearbest! Shipping on time, delivery on time, the goods arriving as described. Product i ordered came in perfect condition. I recommend it one hundred percent.
The first website that i look when i need search something. Awesome customer service. Really raccomended.
Excelente loja pra se comprar produtos da china, de qualidade e chegam todos corretamente, pode comprar sem medo, já fiz negócio com eles muitas vezes
I've been doing shopping on Gearbest since at least November 2016. I've bought a lot of stuff from there, and all the items have arrived mostly on time. On this particular one, the Xiaomi Mi Band 2, I got not only a great deal through coupons that they regularly make available, but I also got the unit in record time without choosing explicitly the fastest shipping method. When contacting support they are responsive and the small problems that I had in the past have all been fixed quickly.
I fully recommend them for a great shopping experience
Very reliable company, fast processing of orders, a wide selection of products! So far had many purchases and no issue.
Troisième commande annulée par manque de matériel.
Gearbest est un site à fuir, ce sont des voleurs, ils acceptent toutes les commandes sans faire attention au stock. Et, bien pire encore, ils ne disposent jamais du stock en interne et vendent des stocks qu'ils ne recevront jamais.
Cela leur fait un pécule financier constant qui est le vôtre.
Cette pratique est illégale en Europe et ils s'en moquent, autant que de vous répondre.
Leurs S.A. V est pitoyablement lent et injoignable par téléphone ou chat (cela ne fonctionne jamais), le système via Facebook Messenger est un robot.
Gearbest rien a dire a chaque commande tout est parfait
Aucune surprise
Livraison en moins de 15 jours a chaque fois
Le meilleur endroit pour trouver tout ce qu'il faut
Pour toute ma domotique
It's more than 2 years that I buy from Gearbest and all is gone well all the times.
The price are very competitive and the product range is huge
The support service is very quick, kind and professional in presale and even in post sale...
Surely I will continue to buy from this site!
Strongly raccomended!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.