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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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In all this year that I have belonged to this website of purchases I had a pleasant experience. From the shopping experience, the visulization of the products, the prices and the form of payment with magnificas.
Of course there is no percection and I had some drawbacks with some products however, these drawbacks were solved quickly and effectively. The customer service is of the best things, agradesco and I recommend this shopping site 100%.
Very good service fast shipping all products were well packaged I have recommended it to all my friends because it is the most reliable store
I think gearbest is Great website with the best prices on the net.
The products are original and brandnew.
I just love them!
The products are of quality and fulfill the promised. I've never had a problem with Gearbest. They are very attentive and competent. All the products I bought arrived well packaged and protected.
I have ordered a lot of products, and all of them arrives for me in perfect conditions.
The store helps me in all of problems, and ever answer very fast.
The best store in China, with no doubts.
This a order of a Mi Band 2, and it comes to me very fast, and the product is very good.
I have bought more than 15 products and I have to say I'm completely satisfied. The shipping speed is great, the quality of the products is great and all products are original. I can highly recommend gearbest
Gearbest is currently my favorite webshop. I can buy many quality products with a good price and frequent discounts, such as gadgets, phone accessories, etc. GB is reliable, offer paypal as paying method and now we can choose "EU Express" shipping method, which is a fast and good for eg. Hungarian customers.
I have bought many gadgets in Gearbest. The last one was a long arm car cellphone holder (order WP**************). It arrived on time and the quality was quite good. Also the price was cheaper than in others stores. So, I recommend Gearbest to all my friends.
Gearbest is one of the product sales best websites. Product quality is very good, customer service always respond quickly and accurately. Excellent seller I recommend.
Gearbest is the more complete marketplace i ever seen. Shpments and handlig is always superb and, in those rare cases something goes a little wrong, the support team is prompt in resolving ANY issues. I'm veri confortable in buying at GearBest.
Já fiz 4 comprar e todas tive uma experiencia excelente, com varias opções de entregas, produtos de ótima qualidade, varias promoções boas e atendimento ao cliente muito bom.
Best online shopping site, high quality products and shipping is very fast. Super recommend it. Whenever I have a friend looking for a shopping site I point out to GearBes, I am very pleased with their work
Always a pleasure to deal with.
Amazing prices, great variety, great products. Never had any problems with this site and I've been ordering a lot from them!
Shipping costs are also low, shipping is fast. I am a returning costumer! :)
I made already many orders at GearBest and was always very satisfied. The shipment to Germany took approximately two weeks. This is really ok. I will buy surely again...
I made several purchases in the past on Gearbest: every time I was satisfied: excellent prices and fast deliveries make Gearbest an excellent shop.
It is an easy to understand web store. With things that are not found in many places and very cheap prices
Adorei comprar na gearbest, é uma excelente loja, a entrega é rápida e os preços são bons, eu farei muito mais compras
Adorei fazer compras na GEARBEST e irei fazer muitas outras compras, a entrega é rápida, os produtos de alta qualidade
I have already made some requests, and so far, without any inconvenience. In some questions and doubts, they gave answers quickly and with attention. Some products took a while, but note that this has improved a lot. As for prices, I make some comparisons with other companies and Gearbest does very well. I'm really pleased!
One of my purchases: W**************!
Gearbest it's a great online store, it's easy and fast to make a buy, and the products are well packed and sent quite fast, the waiting time isn't to long.
I strongly recommend Gearbest!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.