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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Gearbest experience for past 2 years
September 7, 2017

Hey, I made a lot's of gearbest orders. They have a lot of great deals such as flash sales and other great stuff. They send packages very fast, my package have never beed lost by their carriers. If you can change the carrier I would recommend to you go with NL post! Also If you register on your phone (Android and IOS) and use it for shopping you will also get a LOT sales! Recommend. Very happy customer. They product are 100% authentic! (I ordered some ******* baterries and they are original)

Date of experience: September 7, 2017
Ukraine
1 review
0 helpful votes
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I recommend this store :)
September 7, 2017

I have ordered a gearbest a dozen times.
The delivery time of unregistered letter is 2-3 weeks. I think it's a good time for shipping from China.
Of course, you can also take a courier who will deliver the shipment within 2-3 days from the date of shipment.
If I have any questions, the store service will reply to it very quickly.
Products are always 100% as described.
Gearbest also has discounts in the form of points, so we can buy products even cheaper.

Date of experience: September 7, 2017
Canada
1 review
1 helpful vote
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Gearbest
September 7, 2017

Update on Gearbest, I have received a refund on E27-72smd-5730 bulbs and am now waiting for 110 volt of same so they work in canada. If received I will upgrade star rating but not out of woods yet.

Date of experience: September 7, 2017
Lily L. Gearbest Rep
over a year old

Dear andrew,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Melhor Loja de compra internacional
September 8, 2017

Minha experiência na GEARBEST foi e está sendo a melhor possível.
Atendimento rápido,
Despacho muito rápido,
ótimo produtos,
E os melhores preços do mercado.
Eu comprei, continuarei comprando e indicando a todos que também façam suas compras la.
Obrigado

Date of experience: September 7, 2017
Hungary
1 review
0 helpful votes
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Perfect Wepshop.
September 8, 2017

Very good and reliable.
All products have arrived.
They respond quickly to messages within 24 hours.
I recommend to everyone.

Date of experience: September 7, 2017
Canada
2 reviews
3 helpful votes
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Best phones ive had for most of em with unbeatable price and choice! Shipping is ok but support is good so everything finishes well

Date of experience: September 6, 2017
Brazil
1 review
0 helpful votes
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Ótimos preços ótima loja
January 24, 2019

Compro sempre com a gearbest ótimos preços e também tem diversas promoções que cabem no nosso bolso já comprei smartphones e vivo comprando acessórios coisas novas no site sempre recomendo a loja pós venda ótimo

Date of experience: September 6, 2017
India
1 review
0 helpful votes
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Great experience with gearbest
January 24, 2019

Recently Purchased bluedio t2+ from gearbest in stealing deal. Product arrived in 10 days which is unbelievable for international purchase but the product mic was not working which i believe manufacturing defect. So I interacted support team and they are so nice and helpful, they totally understand my issue and refunded the full amount. Really very nice experience with gerabest

Date of experience: September 6, 2017
Poland
4 reviews
2 helpful votes
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Super shop, I recommend
September 8, 2017

Cool prices, frequent discounts, good execution time.
In case of problems quickly write off, approach to the customer very ok.
I recommend.
Regards
B.

Date of experience: September 6, 2017
Poland
1 review
1 helpful vote
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Shopping # 1
September 6, 2017

Great site for shopping. Very often products are sold at promotional prices. I buy a lot of electronics. You can buy handsets at great prices. The service works brilliantly and quickly helps to solve the problem. I recommend to everyone and wish you a successful shopping experience

Date of experience: September 6, 2017
RU
1 review
0 helpful votes
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Gearbest the best
September 7, 2017

Very high-quality, developing in the right direction store. A lot of actions and competitions, good prices. Support provides feedback. Everything suits me!

Date of experience: September 6, 2017
Italy
1 review
1 helpful vote
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Best online shop
September 6, 2017

I use to buy online item. Gearbest is one of my best online shop. Good prices, fast delivery. Customer support very helpful-

Date of experience: September 6, 2017
Brazil
1 review
0 helpful votes
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Gearbest the best shopping site
September 6, 2017

I have already done many shopping there, have several methods of payment and shipping to everyone, I am proud to have known this site, I have more than 20 purchases successfully and they arrive at the estimated time, Excellent products and quality, I feel that I am In my house, all I need is there <3

Date of experience: September 6, 2017
Poland
1 review
0 helpful votes
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It's a great store
September 6, 2017

I'm very satisfied with my latest order on Gearbest. Shipping was fast and packages arrived in perfect condition. Product fully matched it's description. I also used Gearbest points so I got myself a nice discount. Payment was very simple and and a lot of shipping methods were available. Can't recommend Gearbest enough!

Date of experience: September 6, 2017
Brazil
1 review
0 helpful votes
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Ótima loja, preço muito agradável, vários meios de pagamentos, rápida e pratica, recomendo muito, produtos de ótima qualidade, logo comprarei novamente.

Date of experience: September 6, 2017
Portugal
1 review
0 helpful votes
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Excelvan YG310 LCD Projector
September 6, 2017

Apesar da imagem não ser fantástica, acaba por ser um produto muito bom na relação preço/qualidade Para tirar melhor partido do produto será necessário estar com a menor luminosidade possível.

Date of experience: September 6, 2017
Ecuador
1 review
0 helpful votes
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GEARBEST IS THE BEST!
September 6, 2017

My experience with gearbest is really satisfactory, i really enjoy their costumer service, it´s really a quality service that answer you in few minutes!
The products on this page are also one of the best points of this site, i buy all my toys and tech here!

Date of experience: September 6, 2017
Portugal
1 review
0 helpful votes
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Liars!
September 6, 2017

I had my eye on a smartphone. The price was 33 and it said the discount would last 4 more days.

I bought a case and tempered glass for the phone, and was planning on buying the phone on the next day, when I got my paycheck.

But that afternoon, the phone had another sale (I entered the same link). It was more expensive this time: 42 (9 more expensive). It said that "sale" would last more 17 hours.

Then, I contacted Gearbest by Live Chat. I explained all this situation (about the sale ending sooner than announced) to the person on the chat, and he said that the previous sale (33) would restart, after the last one (42) ended... I waited till the 42 sale ended... and now is at 46.

I contacted support this time, the answer I got was:
"We are sorry for this inconvenience.
Sometimes prices will increase or decrease. These are market's facts."

I hate when companies think they can just mock people like this.

Date of experience: September 6, 2017
Lily L. Gearbest Rep
over a year old

Dear Andreia,

Thank you for taking the time to give us feedback.
I am really sorry to hear that your feel this way about our company.
I will do my best to help.

Please note that we are a proper registered company that has been around since 2007.

We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.
Sometimes prices will increase or decrease. These are market's facts.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,
Thank you for your understanding.

Best Regards
Gearbest Customer Service

Estonia
1 review
0 helpful votes
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Really good experiences
September 7, 2017

Gearbest delivers much faster than other China-based enterprises and the prices are lower on average especially taking into account the additional ways to get discount. At gearbest you accually get payd (points) for the reviews for the ordered items.

Date of experience: September 6, 2017
Czechia
1 review
0 helpful votes
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Shoppin on Gearbest is fun and easy
September 6, 2017

I have a quite experiences with the Gearbest.com and everything is fine to me. Easy to pay, good customer support, fine shipping, good refund proces, their point program is good as well, great sales etc etc I do recomended

Date of experience: September 5, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom