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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Jhovani H.
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No hay palabras para agradecer todo lo que esta tienda te brinda como cliente a mi simplemente me fascina he echo varias compras a qui y estoy 100% satisfecho con la calidad de sus productos y la calidad de su gente al resolver todas mis dudas, la recomiendo al 100% ya que siempre están al pendiente que tu producto llegue bien y que tu estés contento con lo que recibiste

Date of experience: September 5, 2017
RU
1 review
0 helpful votes
Follow Vladimir D.
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это мышка от Сяоми просто сказка. она настолько удобная, материалы изготовления просто шикарные. купил уже 2 такие и возьму еще одну такую. очень запала эта мышка в душу. в руке лежит изумительно. жирный плюс это то, что она работает от одной батарейки АА и крышка снимается легко, она держится на магнитиках. однозначно к покупке рекомендую. хотелось бы еще больше цветовых решений и клавиатуру в таком же исполнении

Date of experience: September 5, 2017
Italy
1 review
0 helpful votes
Follow Gaspare M.
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An alternative to amazon!
September 5, 2017

My experience with Gearbest is a good experience because I bought my first drone from Gearbest and priced cheaply and arrived. I bought a lot of good products and always arrive in a short time and in case there is a problem the customer service solves it in a very short time! According to my experience through shopping online and buying from many sites I see that Gearbest is one of the best shopping sites in terms of products and cheap prices and fast delivery. 5/5

Date of experience: September 5, 2017
Poland
1 review
0 helpful votes
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My orders from gearbest
September 5, 2017

I only had 2 orders at gearbest, but i can say it is realy solid shop. 1st order shipping took a bit long but i was informed by shop that it may take long because of holiday. Package was unhurt, item was like in description and on photos, price was perfect. At second order i didn't have any problems. Shipping was really quick and without any problems.

Date of experience: September 5, 2017
Portugal
1 review
0 helpful votes
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Great Shopping experience
September 5, 2017

I've buyed many things at GearBest mostly gadgets, all the products were like it has described, I'm very satisfied and I'll continue buying at GB.
All this products are perfect, the products match the description, the orders arrive in time
In my opinion all the products are perfect, nice and resistant, the product always match the description.
:)

Date of experience: September 5, 2017
Germany
1 review
0 helpful votes
Follow Rocco S.
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Best buy ever
September 5, 2017

No Problems, everything fine, good Prices.
I like it! Whenever i have the Chance i will buy here!
Very good!

Date of experience: September 5, 2017
Brazil
1 review
0 helpful votes
Follow Jonatas M.
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ótimo site de compras
September 5, 2017

A gearbest tem produtos de ótima qualidade comprei vários produtos.

Recomendo a todos a comprarem no site.

Date of experience: September 5, 2017
Canada
1 review
0 helpful votes
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Great store, I recommend it to everyone
September 5, 2017

Gearbest is a great site compared to the competition, you have the best products at the best prices, their service and support are great compared to other stores, I have nothing to complain about. Everything arrived as planned, I was only disappointed with the packaging, since it came with no protection but arrived without damage. I liked my purchase through GearBest. Trust website, customer support always to clarify all doubts and questions. 100% safe shopping. My order number WP**************

Date of experience: September 5, 2017
Mexico
1 review
0 helpful votes
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I like Gearbest!
September 4, 2017

I have had the best experience in gearbest, all the products that I have bought have arrived well packed and fast, I have not had any problem with running on my products,

All the questions and clarifications have responded very quickly, and I have been satisfied with the options they offer to solve problems,

I like to choose the method of shipping and lower the price if I buy more things and in a single shipment,

I like the page because it is easy to use and buy without problems, I recommend it to all my friends and family when they ask me where to buy my products,

Date of experience: September 4, 2017
Brazil
1 review
0 helpful votes
Follow edmundo p.
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Comprei vários produtos e todos chegaram perfeitamente bem e em segurança. Minha experiência com a gearbest.com é a melhor e estou muito satisfeito com essa parceria. Comprei esse produto em Apr 14,2017 Order number: W************** e chegou no prazo e de boa qualidade. Logo comprarei mais outros produtos.

Date of experience: September 4, 2017
Brazil
1 review
0 helpful votes
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Melhor Site de Compras da China!
September 4, 2017

GearBest é a minha maior experiência de site de compras da china, se dúvida é o melhor site de compras da china, digo isso porque já fiz várias compras, e o transporte é rápido, os produtos de ótima qualidade, e ainda tem cupons de desconto, pontos que podem ser usados para dar descontos nas compras, produtos que você consegue grátis, e tem uma infinidade de produtos.
GearBest pra mim é o melhor site da China.

Date of experience: September 4, 2017
Spain
1 review
0 helpful votes
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Great shop to buy
September 4, 2017

It is a nice shop to buy electronic, or home stuffs, or even mobiles phones with a good support. Cheap things there and you get points for reviewing so cheaper things you can get using them.

Date of experience: September 4, 2017
TZ
1 review
0 helpful votes
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Nice shop, great response
September 4, 2017

You will get one of the nicest experiences over internet.
This shop make the difference with a great customer service

Date of experience: September 4, 2017
Italy
1 review
0 helpful votes
Follow Kulwinder S.
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My experience with Gearbest is been awesome till now. Why? Ok i'll tell you then because the prices are cheap and the product quality is good, the shipping is always free and yeah the ordered objects have arrived at my home till now.

Date of experience: September 4, 2017
Portugal
1 review
0 helpful votes
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Best Shopping Experience
September 4, 2017

I've made very much buys online but no shopping experience was better then with GEARBEST. The costumer support is fast and responsive, the delivery times is amazingly fast, and the items quality is as good or better than expected!

Many many thanks to GearBest for being what many other shopping sites want to be

Date of experience: September 4, 2017
Brazil
1 review
0 helpful votes
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It's perfect!
September 4, 2017

The most simple and effective experience in my life with online shops.
The best prices and a lot of differents products with high quality.

Date of experience: September 4, 2017
New Jersey
1 review
0 helpful votes
Follow Paul B.
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GearBest does not honor their warranty. I previously had ordered from GearBest without a problem. But when I ordered a Firefly 8s camera and it arrived with a broken camera body, GearBest took a week before telling me it wasn't a problem. I had reported the issue with the camera body the day I opened the package, which was the day after I received the item. Their warranty says you have 3 days to file a complaint for DOA or defective items. I submitted pictures showing where the front of the camera was not fully attached to the camera body. They told me the pictures were not clear. I resubmitted. They told me to take the front off and reattach it. When I took the front off, it was obvious the camera was missing a piece of plastic that anchored the too pieces together, GearBest told me this wasn't a defect and I was forced to escalate the issue to my payment provider.
It took approximately 2 weeks to get my order delivered, then I was given the run around by their staff trying to get the situation resolved. Due to the time zone differences, every correspondence takes a full 24 hours to hear back. It's now getting close to a month since I ordered my camera, and I still don't have a working item. I can probably super-glue it together, but I don't think that I should have to. Dealing with GearBest for exchanges has been disaster, I don't recommend ordering from them.

Date of experience: September 4, 2017
Lily L. Gearbest Rep
over a year old

Dear Paul,

Thank you for your review.

All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We offer all our customers solutions based on our policies.
We need to verify product problem with our technician team.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
Follow Samuel K.
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Great shop with great customer service
September 4, 2017

I have ordered a gearbest a dozen times. Each time the parcels came to me in great condition. The delivery time of unregistered letter is 2-3 weeks. I think it's a good time for shipping from China. Of course, you can also take a courier who will deliver the shipment within 2-3 days from the date of shipment. By the way, gearbest ships packages a day after ordering!.

If I have any questions, the store service will reply to it very quickly.
Products are always 100% as described.
Gearbest also has discounts in the form of points, so we can buy products even cheaper.

I recommend this store :)

Date of experience: September 4, 2017
Colombia
1 review
0 helpful votes
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Great service
September 4, 2017

I've had a nice experience with Gearbest, they are always willing to answer any question you may have, they have good shipping times and prices, and most of their products have a great quality.

Date of experience: September 4, 2017
Germany
1 review
0 helpful votes
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Best Store
September 4, 2017

Gearbest has the best Prices and the best choices.
I've ordered my Vaping stuff there and it was very good Quality.

Date of experience: September 4, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom