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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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No hay palabras para agradecer todo lo que esta tienda te brinda como cliente a mi simplemente me fascina he echo varias compras a qui y estoy 100% satisfecho con la calidad de sus productos y la calidad de su gente al resolver todas mis dudas, la recomiendo al 100% ya que siempre están al pendiente que tu producto llegue bien y que tu estés contento con lo que recibiste
это мышка от Сяоми просто сказка. она настолько удобная, материалы изготовления просто шикарные. купил уже 2 такие и возьму еще одну такую. очень запала эта мышка в душу. в руке лежит изумительно. жирный плюс это то, что она работает от одной батарейки АА и крышка снимается легко, она держится на магнитиках. однозначно к покупке рекомендую. хотелось бы еще больше цветовых решений и клавиатуру в таком же исполнении
My experience with Gearbest is a good experience because I bought my first drone from Gearbest and priced cheaply and arrived. I bought a lot of good products and always arrive in a short time and in case there is a problem the customer service solves it in a very short time! According to my experience through shopping online and buying from many sites I see that Gearbest is one of the best shopping sites in terms of products and cheap prices and fast delivery. 5/5
I only had 2 orders at gearbest, but i can say it is realy solid shop. 1st order shipping took a bit long but i was informed by shop that it may take long because of holiday. Package was unhurt, item was like in description and on photos, price was perfect. At second order i didn't have any problems. Shipping was really quick and without any problems.
I've buyed many things at GearBest mostly gadgets, all the products were like it has described, I'm very satisfied and I'll continue buying at GB.
All this products are perfect, the products match the description, the orders arrive in time
In my opinion all the products are perfect, nice and resistant, the product always match the description.
:)
No Problems, everything fine, good Prices.
I like it! Whenever i have the Chance i will buy here!
Very good!
A gearbest tem produtos de ótima qualidade comprei vários produtos.
Recomendo a todos a comprarem no site.
Gearbest is a great site compared to the competition, you have the best products at the best prices, their service and support are great compared to other stores, I have nothing to complain about. Everything arrived as planned, I was only disappointed with the packaging, since it came with no protection but arrived without damage. I liked my purchase through GearBest. Trust website, customer support always to clarify all doubts and questions. 100% safe shopping. My order number WP**************
I have had the best experience in gearbest, all the products that I have bought have arrived well packed and fast, I have not had any problem with running on my products,
All the questions and clarifications have responded very quickly, and I have been satisfied with the options they offer to solve problems,
I like to choose the method of shipping and lower the price if I buy more things and in a single shipment,
I like the page because it is easy to use and buy without problems, I recommend it to all my friends and family when they ask me where to buy my products,
Comprei vários produtos e todos chegaram perfeitamente bem e em segurança. Minha experiência com a gearbest.com é a melhor e estou muito satisfeito com essa parceria. Comprei esse produto em Apr 14,2017 Order number: W************** e chegou no prazo e de boa qualidade. Logo comprarei mais outros produtos.
GearBest é a minha maior experiência de site de compras da china, se dúvida é o melhor site de compras da china, digo isso porque já fiz várias compras, e o transporte é rápido, os produtos de ótima qualidade, e ainda tem cupons de desconto, pontos que podem ser usados para dar descontos nas compras, produtos que você consegue grátis, e tem uma infinidade de produtos.
GearBest pra mim é o melhor site da China.
It is a nice shop to buy electronic, or home stuffs, or even mobiles phones with a good support. Cheap things there and you get points for reviewing so cheaper things you can get using them.
You will get one of the nicest experiences over internet.
This shop make the difference with a great customer service
My experience with Gearbest is been awesome till now. Why? Ok i'll tell you then because the prices are cheap and the product quality is good, the shipping is always free and yeah the ordered objects have arrived at my home till now.
I've made very much buys online but no shopping experience was better then with GEARBEST. The costumer support is fast and responsive, the delivery times is amazingly fast, and the items quality is as good or better than expected!
Many many thanks to GearBest for being what many other shopping sites want to be
The most simple and effective experience in my life with online shops.
The best prices and a lot of differents products with high quality.
GearBest does not honor their warranty. I previously had ordered from GearBest without a problem. But when I ordered a Firefly 8s camera and it arrived with a broken camera body, GearBest took a week before telling me it wasn't a problem. I had reported the issue with the camera body the day I opened the package, which was the day after I received the item. Their warranty says you have 3 days to file a complaint for DOA or defective items. I submitted pictures showing where the front of the camera was not fully attached to the camera body. They told me the pictures were not clear. I resubmitted. They told me to take the front off and reattach it. When I took the front off, it was obvious the camera was missing a piece of plastic that anchored the too pieces together, GearBest told me this wasn't a defect and I was forced to escalate the issue to my payment provider.
It took approximately 2 weeks to get my order delivered, then I was given the run around by their staff trying to get the situation resolved. Due to the time zone differences, every correspondence takes a full 24 hours to hear back. It's now getting close to a month since I ordered my camera, and I still don't have a working item. I can probably super-glue it together, but I don't think that I should have to. Dealing with GearBest for exchanges has been disaster, I don't recommend ordering from them.
I have ordered a gearbest a dozen times. Each time the parcels came to me in great condition. The delivery time of unregistered letter is 2-3 weeks. I think it's a good time for shipping from China. Of course, you can also take a courier who will deliver the shipment within 2-3 days from the date of shipment. By the way, gearbest ships packages a day after ordering!.
If I have any questions, the store service will reply to it very quickly.
Products are always 100% as described.
Gearbest also has discounts in the form of points, so we can buy products even cheaper.
I recommend this store :)
I've had a nice experience with Gearbest, they are always willing to answer any question you may have, they have good shipping times and prices, and most of their products have a great quality.
Gearbest has the best Prices and the best choices.
I've ordered my Vaping stuff there and it was very good Quality.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Paul,
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We offer all our customers solutions based on our policies.
We need to verify product problem with our technician team.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center