GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I am waiting two orders for one month. One order should be here in one week cause I paid for quick delivery (and it wasnt cheap). Still not here. Also when I send message to the services they send me automatic answers and no one answers me exactly what I am asking for. Finally I want to add that this is not the first time that gearbest do something like this. $#*! company
Gearbest is one of the best websites. I usually buy cheap phones and clothes. Product quality is very good, customer service always respond quickly and accurately. I scored 5 stars! Le Vu Huy from Vietnam
HELLO, I HAVE BOUGHT A LOT OF GADGETS IN GEARBEST, ALL OFF THEM HAVE BEEN HIGH QUALITY PRODUCTS, SUPER FAST SHIPPING SERVICE TO MEXICO AND HIGH QUALITY SUPPORT CENTER
They shipped in the same day and the package was well done! The product, a keyboard, is great and the price was much lower than in local stores!
I am very happy with all my purchases on the store. I have more than 10 purchases. Great shippment overall, many shipment options and ensurance.
Gearbest is a great shop at modest prices and with great products I have been buying for years and I have never had problems. Shipping is fast and without any problem great superconsulted customer service
Excellent store, with a large selection of goods, excellent prices, fast delivery of goods. For all the time purchases in this store, there was no problem. I can recommend GearBest for shopping with pleasure.
I buy all things from this website, watches, motorcycle accessories and even mobile phones. I have always received very good service and i'll keep using it in the future.
Todays GearBest is one the best place for prices hunters for China premium items. During sales or promotional actions they making best prices. Easy to use Android app. Nice after sale service. No problems with solving lost items or goods quality issues. A lot premium quality goods.
Hi everybody, I am Mark from Italy and I recently bought a 12V 7.5L Capacity Portable Car Refrigerator Cooler Warmer on August 5 2017 with order number W**************. I am very satisfied about GearBest liability, customer service and shipping policy. If you choose Italy express shipping, you can get your package in few days (around 10 days) with the maximun customer service that can help you in case of problem. Best price guaranteed on GearBest with hundreds of "flash sales" and more. I definitely recommed GearBest for your online shopping worldwide!
"I have been a gearbest customer for several years now.
Reason: Good prices, good quality, fast delivery and good service.
Most of the time all is perfect and I don't need their after-sales-services at all.
But if if (seldom) something is wrong with the delivery they always come up with a satisfying solution for the problem.
Guess I will stay a happy gearbest customer for the years to come.
Many items can be bought on sale, prices are very good plus you can use points to reduce the price. The Gearbest is one of my favourite internet shops.
In the beginning of Gearbest, the prices were very good, but today the prices are very big(cannot use the GB points if the products are on promotions)I recommend better online shops(AliExpress, ebay, etc.)
NickName: Tony
Orden: W**************
Fecha: 22/03/2017
Realice esta orden en el sitio, me encantan sus precios ya que son justos, tienen gran variedad de artículos, la atención al cliente y garantías son muy eficientes, el tiempo de recepción del envió al domicilio en las compras que he realizado no va mas allá de 15 días, sin duda un gran sitio para compras en linea.
Very good store for shopping. The product comes packed well and responds quickly with the doubts! Highly recommend to everyone!
Nick name- fernando
Order number: W**************
Boa experiencia sem problemas bom preços tenho comprado varios telemoveis recomendo nao tenho tido problemas com a gearbest.
Very good and helpful crew! All orders came quickly without problems! The staff was excellent and some problems resolved within 1 working date
This is my experience with GearBest:
-Ordered my item on May 18
-On August 12 opened ticket with them - item did not arrive
-Initially, GearBest blamed me for not choosing insurance option and offered 50% refund
-After submitting a bad review here, GearBest refunded me 100% - thank you Sitejabber!
-On Sep 2 the item finally arrived - 3.5 months wait
-I Changed my review to OK
-I contacted GearBest to pay them back. The item is very good, but the shipping experience was horrible.
Ordered $40 item from them, they claim the order was lost. They offer to refund 50% only. And I did not received the money yet. Look like scam to me. Avoid.
Good store, I already made more than 10 orders in the store, and so far, no problem, when I asked for help, I was very well attended, and quickly my problem was solved, good service in general.
Die Ware ist Spitze vorallem die preise ein Traum zudem noch der sehr schneller Versand was will man mehr. Ich besteller immer wieder gerne Bei Gearbest.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pavlos,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have refunded you the price difference for different shipping cost.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center