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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Jeziel D.
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Excelente Loja
September 2, 2017

Compro a quase 1 ano nessa loja nunca tive problemas com a mesma, excelente produtos, otimo atendimento, envio no prazo certo, muito boa Pré e Pos venda, essa eu confio bastante!

Date of experience: September 2, 2017
Cyprus
1 review
0 helpful votes
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I have been shopping many times from this particular shop and I am very pleased about the variety that it has and its quality and service

Date of experience: September 2, 2017
Portugal
1 review
0 helpful votes
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First time buyer
September 2, 2017

Jul 03,2017 - Order number: W************** - Name: JC

The site worked perfectly and I didn't have to pay any Customs
It arrived exactly 15 work days from the dispatched date as informed with the purchase. The items were exactly as described and the whole experience was very good. Will definetly buy there again.

Date of experience: September 2, 2017
Spain
1 review
0 helpful votes
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Al principio empecé con cierta desconfianza, ya que no la conocía de mucho, pero con los dos primeros pedidos, vi que no había ningún problema, te mantienen informado en todo momento sobre el estado del pedido, su servicio de atención al cliente es fenomenal, y si tienes algún problema, te lo solucionan enseguida, y nunca me han parado nada en aduanas.

He comprado gafas de VR, auriculares Xiaomi, altavoces, lámparas de mesa, y todo me he llegado en perfecto estado y bien protegido.

Por si fuese poco aparte de esto, te suelen dar puntos para gastar en su pagina mediante unas promociones.

Date of experience: September 2, 2017
Mexico
1 review
0 helpful votes
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Excelente tienda
September 1, 2017

Excelente opcion para compras de diferentes productos como ropa, accesorios de motocicletas, equpo de proteccion para motociclista, celulares y accesorios para celulares entre otros gadgets. Los envios express son hecho por DHl y llegan de manera rapida. Hay seguridad en las compras por medio de paypal y encaso de haber algun problema se puede hacer ticket para resolver el problema, si no hay solucion con el paquete se devuelve el dinero al comprador y se dan puntos de compensacion para futuras compras. En general el servicio es bueno por parte de la pagina, es muy buena opcion para compras por internet.

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Confiable and fast
September 1, 2017

On my first time on gear best I buy a mechanical keyboard, my experience whit the shop is the most nice possible, fast support, fast shipping to brazil, and believe, its very fast!
I don't have any cons. I have whit gearbest the best shop experience ever!

Jul 22,2017 Order number: W************** - Gabriel Gee

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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O Gearbest se tornou o meu site favorito para compra de eletrônicos em pouco tempo após conhecê-lo. Eu, como geek que sou, geralmente procuro por lançamentos e promoções de smartphones, tablets, notebooks ou qualquer outro dispositivo tecnológico que desperte a minha curiosidade.

Encontro tudo isso no Gearbest, com descontos de cupons, pontos, pré-vendas e liquidações. Recomendo a todos da comunidade.

Date of experience: September 1, 2017
Mexico
1 review
0 helpful votes
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My experience buying in gearbest was one of best in online why they attend me always that i have some doubt and they solve me any problem

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Awsome
September 1, 2017

Enzo 01/09/2017, WB**************. The site is very good and straight foward, the products are really cheap and priceless, the refund and resend products politics are really fast and good.

Date of experience: September 1, 2017
GB
1 review
0 helpful votes
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Gearbest the best site to do shopping
September 1, 2017

O gearbest é o melhor site de compras que tem. Tem todos os produtos imagináveis e inimagináveis a um ótimo preço.

Além do atendimento ser muito bom, respondem com extrema rapidez todos os questionamentos.

Super recommended!

Date of experience: September 1, 2017
Mexico
1 review
0 helpful votes
Follow Ismael G.
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He comprado en varia paginas y en muchas de ellas mi compra llegaba dos meses después o no llegaba, en Gearbest siempre llegan en forma y tiempo con los productos tal y como se describen en la pagina.
Lo mejor que hay en compras en linea

Date of experience: September 1, 2017
Turkiye
1 review
0 helpful votes
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Perfect order!
September 1, 2017

I am bought a xiaomi air 12. Best service and nice quality.It was seamless shopping. I suggest Gearbest. And I love gearbest!

Date of experience: September 1, 2017
Brazil
2 reviews
0 helpful votes
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Great service
September 1, 2017

Hello, I'm Brazilian and I have made purchases of electronics like cellphone, gamepad and smartwatch in Gearbest. They are great prices and perfect service. Thank you.

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Recomendo
September 1, 2017

Otimo atendimento Produto muito bom,
De otima qualidade. Recomendo!
Continuarei a comprar no site.
Booooooooooom

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Best online buying experience
September 2, 2017

I purchase online very often. And it can be very frustrating sometimes; misshandled itens, shipments delay, no refund and no post purchase support.
At Gear Best, no of these problems occur. I bought several times there, and I never had any issues on my purchases. I always received my items on estimated time for delivery, and never hád any lost item, as you can choose a payed trackable shipment (belive me, it is Worth). Items are very well packed and I also never had any issues concerning that.
They have the best post purchase support I've ever seen in an online magazine. They proptly respond when you contact them and are very considerate.

I really recomend Gear Best as one of the best buying experiences.

Kritikos. Saez

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Comprei um Xiaomi Mi6 6gb/64, o produto chegou muito bem embalado, o aparelho e muito rápido, um top de mercado com SnapDragon 835. Vale a pena comprar!
Demorou um pouco por causa de um problema na logística, mais não foi culpa da GearBest, eles fizeram de tudo para me deixar confortável com as informações.

Date of experience: September 1, 2017
RU
1 review
0 helpful votes
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Wonderful store!
September 1, 2017

Have made several purchases in this store, I liked everything, great selection, attractive prices, Good customer support, payment through Paypal. Just like free of charge delivery. All the goods that I ordered from this store arrived on time, original and good quality. In this store during the sale the best deals on knives, flashlights and electronics. Pleased with the frequent sales, the availability of coupons and points which you can reduce the price. I recommend to shop in this store!

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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I made the request on 5/3/2017 and it arrived at my address 7/18/2017, giving 76 days running. This for Brazil, which has a whole bureaucracy in the Federal Revenue, is fast, since in other sites I have had to wait more than 120 days running.

All items in the order arrived in perfect condition. Whenever I place an order, I request the shipping option with tracking number and I activate the shipping insurance option. The code works perfectly with the Brazilian shipping system.

There are already four orders in less than three months. Unlike other sites, GearBest has impressed me with the speedy submission after payment confirmation. So buying with GearBest is extremely easy, fast and safe.

Date of experience: September 1, 2017
Latvia
1 review
0 helpful votes
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Grand Shop GearBest!
September 1, 2017

На GearBest заказываю товары уже далеко ни один раз и ни разу не было никаких проблем с данным интернет-магазином. Доставка всегда очень быстрая, всё точно и в заявленный срок. Цены на GearBest в два раза меньше чем в местных интернет-магазинах / Живу в Латвии /. Техническая поддержка очень отзывчивая и всегда пойдёт на уступки покупателю. Поэтому мой выбор лёг на GearBest!

On GearBest I order the goods already far not once and never had any problems with this online store. Delivery is always very fast, everything is accurate and in the stated time. Prices for GearBest are half that in local online stores. I Live in Latvia. Technical support is very responsive and will always make concessions to the buyer. So my choice was on GearBest!

Date of experience: September 1, 2017
Kenya
1 review
0 helpful votes
Follow David m.
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Con game!
August 31, 2017

Ticket E*******467
See that ticket number? Thats the only 'mesaage' i got from gearbest. Only! After ordering a pair of camera lenses they decided they had made their monwy and closed shop. No delivery, no communication, just spam ads on 'latest deals'!
Fake fake fake site.
Basically am shortbof $50 dollars. Seems little but in my country, Kenya. Thats 5000 shillings!

Date of experience: August 31, 2017
Lily L. Gearbest Rep
over a year old

Dear David,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom