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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Compro a quase 1 ano nessa loja nunca tive problemas com a mesma, excelente produtos, otimo atendimento, envio no prazo certo, muito boa Pré e Pos venda, essa eu confio bastante!
I have been shopping many times from this particular shop and I am very pleased about the variety that it has and its quality and service
Jul 03,2017 - Order number: W************** - Name: JC
The site worked perfectly and I didn't have to pay any Customs
It arrived exactly 15 work days from the dispatched date as informed with the purchase. The items were exactly as described and the whole experience was very good. Will definetly buy there again.
Al principio empecé con cierta desconfianza, ya que no la conocía de mucho, pero con los dos primeros pedidos, vi que no había ningún problema, te mantienen informado en todo momento sobre el estado del pedido, su servicio de atención al cliente es fenomenal, y si tienes algún problema, te lo solucionan enseguida, y nunca me han parado nada en aduanas.
He comprado gafas de VR, auriculares Xiaomi, altavoces, lámparas de mesa, y todo me he llegado en perfecto estado y bien protegido.
Por si fuese poco aparte de esto, te suelen dar puntos para gastar en su pagina mediante unas promociones.
Excelente opcion para compras de diferentes productos como ropa, accesorios de motocicletas, equpo de proteccion para motociclista, celulares y accesorios para celulares entre otros gadgets. Los envios express son hecho por DHl y llegan de manera rapida. Hay seguridad en las compras por medio de paypal y encaso de haber algun problema se puede hacer ticket para resolver el problema, si no hay solucion con el paquete se devuelve el dinero al comprador y se dan puntos de compensacion para futuras compras. En general el servicio es bueno por parte de la pagina, es muy buena opcion para compras por internet.
On my first time on gear best I buy a mechanical keyboard, my experience whit the shop is the most nice possible, fast support, fast shipping to brazil, and believe, its very fast!
I don't have any cons. I have whit gearbest the best shop experience ever!
Jul 22,2017 Order number: W************** - Gabriel Gee
O Gearbest se tornou o meu site favorito para compra de eletrônicos em pouco tempo após conhecê-lo. Eu, como geek que sou, geralmente procuro por lançamentos e promoções de smartphones, tablets, notebooks ou qualquer outro dispositivo tecnológico que desperte a minha curiosidade.
Encontro tudo isso no Gearbest, com descontos de cupons, pontos, pré-vendas e liquidações. Recomendo a todos da comunidade.
My experience buying in gearbest was one of best in online why they attend me always that i have some doubt and they solve me any problem
Enzo 01/09/2017, WB**************. The site is very good and straight foward, the products are really cheap and priceless, the refund and resend products politics are really fast and good.
O gearbest é o melhor site de compras que tem. Tem todos os produtos imagináveis e inimagináveis a um ótimo preço.
Além do atendimento ser muito bom, respondem com extrema rapidez todos os questionamentos.
Super recommended!
He comprado en varia paginas y en muchas de ellas mi compra llegaba dos meses después o no llegaba, en Gearbest siempre llegan en forma y tiempo con los productos tal y como se describen en la pagina.
Lo mejor que hay en compras en linea
I am bought a xiaomi air 12. Best service and nice quality.It was seamless shopping. I suggest Gearbest. And I love gearbest!
Hello, I'm Brazilian and I have made purchases of electronics like cellphone, gamepad and smartwatch in Gearbest. They are great prices and perfect service. Thank you.
I purchase online very often. And it can be very frustrating sometimes; misshandled itens, shipments delay, no refund and no post purchase support.
At Gear Best, no of these problems occur. I bought several times there, and I never had any issues on my purchases. I always received my items on estimated time for delivery, and never hád any lost item, as you can choose a payed trackable shipment (belive me, it is Worth). Items are very well packed and I also never had any issues concerning that.
They have the best post purchase support I've ever seen in an online magazine. They proptly respond when you contact them and are very considerate.
I really recomend Gear Best as one of the best buying experiences.
Kritikos. Saez
Comprei um Xiaomi Mi6 6gb/64, o produto chegou muito bem embalado, o aparelho e muito rápido, um top de mercado com SnapDragon 835. Vale a pena comprar!
Demorou um pouco por causa de um problema na logística, mais não foi culpa da GearBest, eles fizeram de tudo para me deixar confortável com as informações.
Have made several purchases in this store, I liked everything, great selection, attractive prices, Good customer support, payment through Paypal. Just like free of charge delivery. All the goods that I ordered from this store arrived on time, original and good quality. In this store during the sale the best deals on knives, flashlights and electronics. Pleased with the frequent sales, the availability of coupons and points which you can reduce the price. I recommend to shop in this store!
I made the request on 5/3/2017 and it arrived at my address 7/18/2017, giving 76 days running. This for Brazil, which has a whole bureaucracy in the Federal Revenue, is fast, since in other sites I have had to wait more than 120 days running.
All items in the order arrived in perfect condition. Whenever I place an order, I request the shipping option with tracking number and I activate the shipping insurance option. The code works perfectly with the Brazilian shipping system.
There are already four orders in less than three months. Unlike other sites, GearBest has impressed me with the speedy submission after payment confirmation. So buying with GearBest is extremely easy, fast and safe.
На GearBest заказываю товары уже далеко ни один раз и ни разу не было никаких проблем с данным интернет-магазином. Доставка всегда очень быстрая, всё точно и в заявленный срок. Цены на GearBest в два раза меньше чем в местных интернет-магазинах / Живу в Латвии /. Техническая поддержка очень отзывчивая и всегда пойдёт на уступки покупателю. Поэтому мой выбор лёг на GearBest!
On GearBest I order the goods already far not once and never had any problems with this online store. Delivery is always very fast, everything is accurate and in the stated time. Prices for GearBest are half that in local online stores. I Live in Latvia. Technical support is very responsive and will always make concessions to the buyer. So my choice was on GearBest!
Ticket E*******467
See that ticket number? Thats the only 'mesaage' i got from gearbest. Only! After ordering a pair of camera lenses they decided they had made their monwy and closed shop. No delivery, no communication, just spam ads on 'latest deals'!
Fake fake fake site.
Basically am shortbof $50 dollars. Seems little but in my country, Kenya. Thats 5000 shillings!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear David,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center