GearbestReviews 10,711

Compro ormai da due anni da questo sito e devo dire che sono sempre stati molto precisi e disponibili, i pacchi arrivano in italia indicativamente dopo 10/15 gg e raramente ho avuto problemi. Non condivido molto la politica di reso in quanto se si hanno problemi tecnico ci con i loro prodotti bisogna pagare i costi di reso anche se il prodotto è ancora in garanzia (di un anno). Per il resto sempre ricevuto risposte e soluzioni esaustive ad eventuali segnalazioni e problemi.

Antes, quando ouvia falar em importar produtos da China, ficava com receio pelo grande "esteriótipo" que se tem a cerca dos produtos chineses. Mas a Gear Best me fez olhar estes produtos de outra forma, ao contrário do que todo mundo diz, os produtos importados da China são de excelente qualidade e a Gear Best prioriza a qualidade em seus produtos. Por isso eu recomendo e muito comprar e utilizar dos produtos, de qualidade, que este site oferece aos seus clientes.

I received the item i ordered, as all was well, until not long down the line, the battery started swelling.
I looked online for a replacement battery to buy, which I couldnt find, so contacted gearbest customer service.
AWFUL
It took a long time to get them to understand the issue. Once they did they told me a new battery was on its way... it never was - that was a lie.
Turns out they wouldnt send a replacement, i either send back the phone to be 'repaired', or have a small refund of instore credit.
I cant send the battery back to China as its unsafe, and why should i trust them to 'repair' it? And why would i want a little instore credit? Either way is going to cost me money - to repair or buy new...
Months of messaging back an forth, to get absolutely no where.

Im buying from GB almost 2 years now and Im very excited. Every goods came fast and without any harm. Phones every time International and no problems. Fast response on help center. Aprove

It`s been a while since i placed my first order on gearbest, but after i got my first package, gearbest became on of my favorites sites from where i buy my little gadgets. Each package arrived in time and i was able to track them. The items match the description, so i got no surprises. From little video adapters, vapes, led light bulbs, other electronic devices and even slippers i was satisfied with this site. So i will recommend to anyone that want`s to try to order from China little cool gadgets.

I bought with confidence, GearBest is reliable and fast site, with very agile support, answered all my doubts very easily. The products I purchased came as advertised, quality and well packaged. Highly recommend!

They shipped half of my products the earphones are great as are the external USB-c covers. The projector never focused. The iPhone accessories just don't work (rendering them paperweights).

The rest of the order just never made it

The "customer support" answer almost immediately with almost automated and repetitive responses. These responses are generic and sufficiently incoherent that you have no idea what is happening. After countless attempts to resolved this matter with the "customer support". I finally gave up.

Total Order Price: USD 207.97
Missing Order Value: USD 91.59
Date Ordered: Jun 03,2017 10:05:02 AM
Final Give up date: Aug 30,2017 10:43:01 PM (3 months later)

These guys are fraudsters do not use them...

Last message (the best of the bunch but still useless) read:

"
Dear Alon,

We apologize with this delay and sincerely regret you have not received your order.

Unfortunately, it appears that your order has been lost on the way.

After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
Partial refund on your Wallet(Store credit)
We can refund 40USD as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 2 points, 3USD =3*2 points => get 6 points etc). You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: xxx
Check out to use point: xxxx

We can also refund to your original payment account if you need.

Can you please let us know your decision?
Once again we apologize for any inconvenience caused.

Best Regards
Emma
Gearbest Customer Service
"

There is no support or recourse with this company. I would not use them again. Also notice all of their reviews are 4stars with lots of reviews. It's pretty much a front for hit-n-miss electronics that may or may not arrive.

Sempre estou comprando nela e posso garantir que é uma excelente loja!
Há várias opções para pagamentos, os produtos chegam em perfeito estado e tem uma construção excelente.