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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Denmark
1 review
0 helpful votes
Follow Khanapol K.
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Good gear cheap price
August 30, 2017

Have been happy with all products I got from here so far.
The service is also very good I once didn't recieve my package and they refunded quite fast. You are also able to buy from different warehouses very helpful for me since I live in EU.
Overall my goto site for cheap gadgets.

Date of experience: August 30, 2017
Brazil
1 review
0 helpful votes
Follow Joao R.
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I really liked my order, the 'mi band' 2 has a wonderful consume battery... have been pass 1 month to full discharge. 'Gearbest' answered my questions about the order, always with pleasure. I recommended!

Date of experience: August 30, 2017
Colombia
1 review
0 helpful votes
Follow Edelmis E.
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I knew gearbest through a friend, 2 years ago since that time it is my favorite store for online shopping, everything has arrived in my country in the estimated time, in perfect condition, when I have a doubt I solve it through the technical support chat. I live south america, country, colombia.

Date of experience: August 30, 2017
Brazil
1 review
0 helpful votes
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The most reliable online shopping
August 30, 2017

There are many online shopping sites that can reach worldwide attendance, but one of the best is www.gearbest.com.
For electronics and accessories is for sure is the best.
The shipping was fast, I've got at home in less than a month.
The products are exactly as described, original and well packed.
They accept every kind of payment methods, so is easy to pay the order.
Great service overall.

Date of experience: August 30, 2017
Greece
1 review
0 helpful votes
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Vary nice shop
August 30, 2017

I buy from this shop vary often. It is vary good. The service is nice. The products have vary good quality and it is in the best prices. I share my vary good expirience with all of my friends.

Date of experience: August 30, 2017
Philippines
1 review
0 helpful votes
Follow Prudencio R.
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Easy Shopping with Gearbest
August 30, 2017

Shopping with Gearbest is very convenient. Along with wide array of products available on their site, Gearbest also provides numerous shipping options and payment types. The site also has excellent customer support.

Date of experience: August 29, 2017
Brazil
2 reviews
0 helpful votes
Follow Gustavo A.
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Uma experiencia incrivel!
January 24, 2019

Costumo fazer muitas compras no exterior. O site da gearbest é o que apresenta os melhores produtos e os melhores preços. Prestam um suporte de qualidade antes, durante e ao fim da compra. Nunca tive problemas e sempre recomendo para meus amigos.

Date of experience: August 29, 2017
Costa Rica
1 review
0 helpful votes
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GearBEST super
August 29, 2017

Very good asiatic store, always buy there, very safe, fast, great customer service, the best that exists and incredible...

Date of experience: August 29, 2017
Brazil
1 review
0 helpful votes
Follow Ericlys N.
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Faço compras na GearBest desde o inicio deste ano, e até então o site tem me surpreendido mais a cada nova postagem! São uma infinidade de produtos por uma preço incrível! Comparados aos preços de meu país em produtos equivalentes.
A qualidade dos produtos são incontestáveis, sem falar nas ofertas que todo dia aparecem no site.
Hoje tenho um negócio onde posso lucrar com a revenda de minhas aquisições neste site. Atualmente trabalho com relógios e isto faz com que minha renda seja complementada.
Honestamente, quero continuar comprando produtos neste site, pois sei que é o melhor site de compras online do mundo.

É uma satisfação estar compartilhando minha experiência!

+3
Date of experience: August 29, 2017
Spain
1 review
0 helpful votes
Follow Sentin V.
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Para mi gearbest es la mejor pagina donde comprar todo tipo de productos electrónicos. Son serios y rapidos en el envio. Si hay algun problema lo resuelven rapidamente. En resumen para mi la mejor manera de comprar on line.

Date of experience: August 29, 2017
Poland
1 review
0 helpful votes
Follow Bartosz K.
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I like shopping with gearbest
August 29, 2017

I buy a lot of items in this shop and always all was ok so i recommend this shop for everyone. If you looking for something u will find it here with best price.

Date of experience: August 29, 2017
Brazil
1 review
0 helpful votes
Follow Tiago A.
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O melhor site de compra da China!
August 29, 2017

Fiz diversas compras no Site, em minhas experiencias foram muito atenciosos e tudo chegou conforme o combinado.

No site encontramos produtos de alta qualidade e também de baixa qualidade. Por isso fico sempre atento aos Reviews dos usuarios, e sempre faço os meus reviews.
Eles me ajudam com pontos que eu troco por descontos, e os usuarios tem uma opiniao real.

Ja comprei mais de 15 vezes no site, moro no Brasil não tive problemas até hoje! Podem confiar, se desejarem procurem no youtube sobre o site, la existem muitas opinioes positivas

Date of experience: August 29, 2017
Greece
2 reviews
1 helpful vote
Follow Georgios M.
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JUST DONT BUY FROM THEM.
They say that the item is available and then after 4-5 emails (each email over 24hours to sent from them) they say to you that the item isn't available and you have to wait a little longer.

The $#*!tiest experience i ever had. They didn't want to pay back when item didn't arrived.

Date of experience: August 29, 2017
Lily L. Gearbest Rep
over a year old

Dear Georgios,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Slovakia
1 review
0 helpful votes
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Super shop - gearbest
August 29, 2017

This e-shop is very good.
They have good and cheap products there. I can only recommend it completely.
Fast shipping.
Good quality.
All is super.

Date of experience: August 29, 2017
Germany
1 review
0 helpful votes
Follow Ruslan V.
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I was looking for e-commerce platform to get my hands on small electronic and vape gear, unavailable in my country and for small price. And i was sceptical at first, because of missing experience with chinese e-commerce platforms. And i thought, i would get problems with delivery and customs. And i was very surprised, that it can be so easy to place an order and get your products under 15 days, as promised. And now i have placed more then 10 orders and im very happy with the products and would do it again. As i had small issues with missing products, it was solved by gearbest customer service very quickly and the contact was very polite. Absolutely great products, fast delivery and low prices.

Date of experience: August 29, 2017
Italy
1 review
0 helpful votes
Follow Kakami O.
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My experience with Gearbest was awesome: it's a wonderful site where I can find and buy any little gadget avaialble on the planet! Prices are very good, starting from few cents... at this time I already submitted 9 different orders, with different products for me and for my family. I like to buy on Gearbest useful wishes for my girlfriend and also for my dog. Definitely Gearbest is one of my TOP 5 sites around the world!

Date of experience: August 29, 2017
RU
2 reviews
0 helpful votes
Follow Aaleks A.
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Excellent shop!
August 29, 2017

I have been buying gearbest for a long time, an excellent store with a huge selection of goods, good delivery, there are both free and paid, any delivery is quickly and well packed.
Often shares on which products to buy even more interesting.
Support fast and responsive, talked only on small issues, no problems yet
The store is the official dealer of many brands, so you can always be sure that the original product will come
Shop recommend!

Покупаю давно на gearbest, отличный магазин с огромным выбором товаров, хорошей доставкой, есть как бесплатная, так и платная, любой доставкой приходят заказы быстро и хорошо упакованы.
Часто бывают акции на товары по которым покупать еще интересней.
Поддержка быстрая и отзывчивая, общался только по мелким вопросам, проблем пока еще не было
Магазин являеся официальным дилером многих товарных марок, поэтому всегда можно быть уверенным что придет оригинальный товар
Магазин рекомендую!

Date of experience: August 29, 2017
Lithuania
1 review
0 helpful votes
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KVP Lover 120W TC Box Mod Kit is very nice vapor kit for starters and advanced vapers feels very good in hand flavor is nice battery last long i like it very well

Date of experience: August 29, 2017
Washington
1 review
0 helpful votes
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E cigarette
January 24, 2019

I have been acquainted with this store for several years.
What I liked:
- a good and detailed description of the goods.
- Affordable prices.
- high-quality and fast work of the support service.
What did not like.
- there are small details, but to be honest I described them in correspondence with the support service. And in the general response, I will not describe them.
I buy basically everything that touches an electronic cigarette/
The goods are quality, the service is normal. A lot of promotional goods.
I like their service.
With pleasure I will continue to use this store.

Date of experience: August 28, 2017
Poland
1 review
0 helpful votes
Follow Karol K.
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Hi.
Recently I got interested in Smart Home appliances and I've decided to give a try to GearBest as I've found some items that I was interested in in the lowest price. Each of my orders has arrived very fast. Packages always were good Packages, I have no idea how did they achieve this level of service. If it comes to refunds on GearBest it is extremely easy and reliable. I had a situation when GearBest by mistake allowed a promo code for an item by mistake. They have excused me for their mistake, cancelled the order, gave me back my money and additionally granted me 5$ coupon with no expiration date! No one can beat that.
There's also awesome points system that can be used to lower price of an item by up to 30%. It's easy to collect points by making orders and writing reviews of purchased items. I really think that GearBest is the best!

Date of experience: August 28, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom