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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Have been happy with all products I got from here so far.
The service is also very good I once didn't recieve my package and they refunded quite fast. You are also able to buy from different warehouses very helpful for me since I live in EU.
Overall my goto site for cheap gadgets.
I really liked my order, the 'mi band' 2 has a wonderful consume battery... have been pass 1 month to full discharge. 'Gearbest' answered my questions about the order, always with pleasure. I recommended!
I knew gearbest through a friend, 2 years ago since that time it is my favorite store for online shopping, everything has arrived in my country in the estimated time, in perfect condition, when I have a doubt I solve it through the technical support chat. I live south america, country, colombia.
There are many online shopping sites that can reach worldwide attendance, but one of the best is www.gearbest.com.
For electronics and accessories is for sure is the best.
The shipping was fast, I've got at home in less than a month.
The products are exactly as described, original and well packed.
They accept every kind of payment methods, so is easy to pay the order.
Great service overall.
I buy from this shop vary often. It is vary good. The service is nice. The products have vary good quality and it is in the best prices. I share my vary good expirience with all of my friends.
Shopping with Gearbest is very convenient. Along with wide array of products available on their site, Gearbest also provides numerous shipping options and payment types. The site also has excellent customer support.
Costumo fazer muitas compras no exterior. O site da gearbest é o que apresenta os melhores produtos e os melhores preços. Prestam um suporte de qualidade antes, durante e ao fim da compra. Nunca tive problemas e sempre recomendo para meus amigos.
Very good asiatic store, always buy there, very safe, fast, great customer service, the best that exists and incredible...
Faço compras na GearBest desde o inicio deste ano, e até então o site tem me surpreendido mais a cada nova postagem! São uma infinidade de produtos por uma preço incrível! Comparados aos preços de meu país em produtos equivalentes.
A qualidade dos produtos são incontestáveis, sem falar nas ofertas que todo dia aparecem no site.
Hoje tenho um negócio onde posso lucrar com a revenda de minhas aquisições neste site. Atualmente trabalho com relógios e isto faz com que minha renda seja complementada.
Honestamente, quero continuar comprando produtos neste site, pois sei que é o melhor site de compras online do mundo.
É uma satisfação estar compartilhando minha experiência!
Para mi gearbest es la mejor pagina donde comprar todo tipo de productos electrónicos. Son serios y rapidos en el envio. Si hay algun problema lo resuelven rapidamente. En resumen para mi la mejor manera de comprar on line.
I buy a lot of items in this shop and always all was ok so i recommend this shop for everyone. If you looking for something u will find it here with best price.
Fiz diversas compras no Site, em minhas experiencias foram muito atenciosos e tudo chegou conforme o combinado.
No site encontramos produtos de alta qualidade e também de baixa qualidade. Por isso fico sempre atento aos Reviews dos usuarios, e sempre faço os meus reviews.
Eles me ajudam com pontos que eu troco por descontos, e os usuarios tem uma opiniao real.
Ja comprei mais de 15 vezes no site, moro no Brasil não tive problemas até hoje! Podem confiar, se desejarem procurem no youtube sobre o site, la existem muitas opinioes positivas
JUST DONT BUY FROM THEM.
They say that the item is available and then after 4-5 emails (each email over 24hours to sent from them) they say to you that the item isn't available and you have to wait a little longer.
The $#*!tiest experience i ever had. They didn't want to pay back when item didn't arrived.
This e-shop is very good.
They have good and cheap products there. I can only recommend it completely.
Fast shipping.
Good quality.
All is super.
I was looking for e-commerce platform to get my hands on small electronic and vape gear, unavailable in my country and for small price. And i was sceptical at first, because of missing experience with chinese e-commerce platforms. And i thought, i would get problems with delivery and customs. And i was very surprised, that it can be so easy to place an order and get your products under 15 days, as promised. And now i have placed more then 10 orders and im very happy with the products and would do it again. As i had small issues with missing products, it was solved by gearbest customer service very quickly and the contact was very polite. Absolutely great products, fast delivery and low prices.
My experience with Gearbest was awesome: it's a wonderful site where I can find and buy any little gadget avaialble on the planet! Prices are very good, starting from few cents... at this time I already submitted 9 different orders, with different products for me and for my family. I like to buy on Gearbest useful wishes for my girlfriend and also for my dog. Definitely Gearbest is one of my TOP 5 sites around the world!
I have been buying gearbest for a long time, an excellent store with a huge selection of goods, good delivery, there are both free and paid, any delivery is quickly and well packed.
Often shares on which products to buy even more interesting.
Support fast and responsive, talked only on small issues, no problems yet
The store is the official dealer of many brands, so you can always be sure that the original product will come
Shop recommend!
Покупаю давно на gearbest, отличный магазин с огромным выбором товаров, хорошей доставкой, есть как бесплатная, так и платная, любой доставкой приходят заказы быстро и хорошо упакованы.
Часто бывают акции на товары по которым покупать еще интересней.
Поддержка быстрая и отзывчивая, общался только по мелким вопросам, проблем пока еще не было
Магазин являеся официальным дилером многих товарных марок, поэтому всегда можно быть уверенным что придет оригинальный товар
Магазин рекомендую!
KVP Lover 120W TC Box Mod Kit is very nice vapor kit for starters and advanced vapers feels very good in hand flavor is nice battery last long i like it very well
I have been acquainted with this store for several years.
What I liked:
- a good and detailed description of the goods.
- Affordable prices.
- high-quality and fast work of the support service.
What did not like.
- there are small details, but to be honest I described them in correspondence with the support service. And in the general response, I will not describe them.
I buy basically everything that touches an electronic cigarette/
The goods are quality, the service is normal. A lot of promotional goods.
I like their service.
With pleasure I will continue to use this store.
Hi.
Recently I got interested in Smart Home appliances and I've decided to give a try to GearBest as I've found some items that I was interested in in the lowest price. Each of my orders has arrived very fast. Packages always were good Packages, I have no idea how did they achieve this level of service. If it comes to refunds on GearBest it is extremely easy and reliable. I had a situation when GearBest by mistake allowed a promo code for an item by mistake. They have excused me for their mistake, cancelled the order, gave me back my money and additionally granted me 5$ coupon with no expiration date! No one can beat that.
There's also awesome points system that can be used to lower price of an item by up to 30%. It's easy to collect points by making orders and writing reviews of purchased items. I really think that GearBest is the best!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Georgios,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center