The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
They are amazing. Low prices and best treatment! I bought a smartphone, drone and some clothes there, the best choice i was made!
Amazing prices and great customer service, my order came missing an accessory and I contacted the customer service where they instantly offered a replacement or a refund. Very professional, would recommend to everyone
I found and start using a Gearbest shopping portal a couple months ago. I was very skeptic in the begging, because before found this wonderful shopping world i was wander between many other shopping places like aliexpress, dx and many more with hard to remember names web portal. The first thing with that Gearbest earn trust was the safe payment with PayPal. This is very important to every customer, to feel safe with their payments. Every purchase from Gearbest is safe from payment to delivery.If i wander for something or just want additional information for product, order etc the support service answer me very fast, short and clear.The goods in the Gearbest are most actual popular products in the market. Prices are very good, flash deal are just incredible. Every article is described in details. Everyone can get useful information for the products from the customer reviews. Payment process is fast and easy.The delivery is very fast, with no additional delays. Gearbest is safe, easy to use, with no hidden surprises for the customers, best shopping website with a very big popular article base. I recommend it for beginners advanced users!
Shop quality, offers all the necessary support for the customer, quality and cheap products. I recommend everyone to buy from this store because it is the best store I have ever bought.
At Aug 21,2017 16:57:36 PM i bought via gearbest an Original IPLAY GHOST 50W Mod Kit
Order number: W**************
I was really satisfied with the product i paid no customs. Also the customer support was perfect.The only con was the shipping time
My experiences buying from Gearbest.com were really good (i made more than 10 orders). Every time, the ordered goods had a very good quality and arrived in a decent time (2-3 weeks to Romania-which is very good).
The prices are very good and when they have flash sales you can buy products very cheap.
You can pay with the card or with the Paypal account (i prefer paypal... i think it's safer).
The customer support is very good and they tried to help me any time responding to my questions in less than 24 Hours(most of it in less than 2 hours).
I recommend the Gearbest.com and definitely i will continue buying from it.
In autumn, I bought a smartphone Xiaomi Mi5s on GearBest. Bought at a very competitive price at a discount. The phone was ordered to the Russian Federation. The delivery was very fast for two weeks. The phone is brand new with all factory tapes and an international firmware with many languages is installed. Very satisfied with the purchase and attitude of the store to the buyer.
I have started to use GearBest since 2 months and totally satisfied with the service they have given. Prices are really compatitive acc. To the market, and there are several kinds of high-quality products. For example, I have bought USB Xiaomi Yeelight (order no WB**************), Xiaomi Yeelight LED Bulb (order no WB**************) and Xiaomi Miija Pen (orde no WB**************), all of them came with no problem in the defined delivery period. All of them packed very carefully and shipped undamaged. Performance of customer service is also good.
In addition the store have many sales and promotions so that you can save money. I am checking the website everyday several times and keep giving new orders at least twice a week :)
Il prodotto mi è arrivato in perfette condizioni, la descrizione e le caratteristiche erano perfette l'unica pecca è la spedizione un po' lunga.
I bought over 2 years in Gearbest, all the various products that I bought arrived on time, very well packaged.
How much trouble I had was promptly taken care of by the excellent support team.
I recommend Gearbest, besides always having great deals.
I've bought several thing from there and 99% of the times, there is absolutely NO problem! Sometimes an order is lost or something like that but it's post fault, not their. When this happens, they are ready to solve my problem, either returning my Money back or ship again the product.
5*
El diseño de la página web es fácil de usar, las categorías están claramente marcadas y es fácil de navegar y encontrar productos interesantes mediante los gustos que vamos poniendo. La app es aún más rápida, están claros los apartados en cuanto a nuestra cuenta, nuestro dinero, las compras.
Lo único que me deja con la duda es la actualización de los estados de envío, si pudieran poner una fecha aproximada, muchas veces las paqueterias tardan en pasar la información, pero estoy satisfecho con las compras que he hecho en este sitio web. La recompensa en puntos es de mucha ayuda y motiva a seguir comprando.
Tenho ótima experiência de compras na gearbest, entrega super rápida para o Brasil, facilidade de pagamento parcelado com cartão de crédito, Obrigado Gearbest!
Ordered nozzles for 3D printing and one phone holder in car with wireless charger.
The phone holder is very good, working well. The nozzles great working with V6 hotend.
Comprei Smartphone zuk z2 pro na gearbest demorou 34 dias segui código de rastreou LS*******CH o produto esta bem embalado ainda veio com o adaptado de tomadade brinde
The shipment was very quickly, and the shopping was very easy.
My order is bv8000 phone, the phone price was the lowest price in comparison to all online stores!
Excelente site para compras internacionais, já utilizava outros sites, mas quando conheci a gearbest através da indicação de um canal do youtube, dificilmente realizo compras de fora do Brasil em outros sites, primeiramente porque a gearbest oferece diversas formas de pagamento em segundo porque em todas as compras que realizei sempre tive um atendimento excelente, especialmente na compra W************** que realizei no dia 28 de Setembro de 2017, onde tive um pequeno problema técnico que prontamente me ajudaram a resolver.
Aproveito para parabenizar a equipe do site, sem dúvidas ganharam um cliente fiel.
I ordered a bluetooth headset for the November 11 stock.
The order was sent very quickly. Delivery also did not take much time.
Excellent shop!
I will make purchases only in this store in the future.
I started buying on GearBest recently, and already made more than 40 orders! It is very good that you do not need to look for sellers as in Aliexpress, which saves your time! Prices in GearBest are very pleasing to the buyer, much lower than all competitors, and if the "flash sale" or coupon is so generally a gift! You can earn points, which can make the price lower by 30%! Excellent store support quickly answer and solve the problem, always go to a meeting to the client! Fast forward the goods, if any! All products are original, and you do not need to be afraid for forgery as an Aliexpress! The first purchase was Xiaomi MiTVBox 3, and he arrived to me for two weeks, was very surprised by the fast delivery! I am very glad that I found such a store!
Im happy with their customer service and shipping. This has to be the best reseller in china. I have received all the goods that i have ordered and they ship pretty fast. I recommend it to anyone who wants reliable and good service.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.