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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Iago R.
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Excellent Gearbest
November 27, 2017

I made a purchase of a smartphone from xiaomi in the gearbest, as it was present and I was needing this product in less than a month the product arrived in 20 days in my house, I recommend Gearbest had no problems at the time of paying the product the delivery was good and the price was affordable.

Date of experience: November 26, 2017
Portugal
1 review
0 helpful votes
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5 stars
November 27, 2017

Great! Many things to choose from and so easy. Would recommend to everyone who\'s looking for a great deal

Date of experience: November 26, 2017
RU
1 review
0 helpful votes
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Good afternoon!
Very often I order goods through online stores, and somehow I saw the Gearbest site. At first I decided to make a small order with free delivery. The product is well packaged and delivered at the specified time (up to 45 days).

Then I ordered the phone UHANS Max 2 4G Phablet with courier delivery. The order came for 10 days! Right at home. I was very pleased.

Date of experience: November 26, 2017
Poland
1 review
0 helpful votes
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Zakupy - Gearbest
November 26, 2017

Zacząłem kupować i nie mogę się zatrzymać
Wszystkie moje zamówienia na najwyższym poziomie.
Bardzo dużo promocji, kuponów i wyprzedaży.
Zamówiłem około 50 produktów i zniczym nie było problemów, a same towary wysokiej jakości.
Polecam

Date of experience: November 26, 2017
Poland
1 review
0 helpful votes
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I recommend
November 26, 2017

Shopping in Gearbest since 1,5 year and never get disappointed
Item photos and decription is accurate, delivery is fast, products shippded undamaged.
Great shop with great pirces and customer service, recommed!

Date of experience: November 26, 2017
Brazil
1 review
0 helpful votes
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Excelente!
November 26, 2017

Rapaz fala sobre a Gearbest é muito fácil por que? Quando conheci a Gearbest pelo meus amigos eu gostei muito dos produtos que é fornecido pelo site e também pelo preço muito bons, pela minha primeira compra fiquei um pouco desconfiando mais o atendimento que Gearbest mim forneceu foi muito gratificante para mim deixa aliviando, e ter certeza que o produto não chega iria mim reembolsos resumindo esse é melhor site do Mundo, para mim pelo atendimento, educação, velocidades das resposta pelo preço, produtos e entres outro já fiz 16 compras no site e irei fazer muito mais por que? Esse sim é site de confiança a Gearbest compre sem medo compre na Gearbest!

Date of experience: November 26, 2017
Ukraine
1 review
0 helpful votes
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GearBest experience
November 26, 2017

My shopping experience was just great!
I received the purchased items in around 14 days to Ukraine.
The website is very user-friendly and the ordering process is very streamlined. In addition the store have many sales and promotions so I can save money.
I can recommend this store if you looking for cheap and good qualirty products, friendly support team and short shipping time.

Date of experience: November 26, 2017
RU
2 reviews
5 helpful votes
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Sell non-existent goods
November 26, 2017

Sell non-existent goods - scammers. Order Number: W**************. You will pay money and the goods are promised to be shipped in a month. And after a heap of messages to them. They do not care about buyers.

Date of experience: November 26, 2017
Lily L. Gearbest Rep
over a year old

Dear Maksim,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Greece
1 review
0 helpful votes
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Best choice
November 26, 2017

It is my favorite shop. Great variety of products, very good prices and friendly customer services.
I have bought more than 10 times and I never had a problem with the deliveries or the products.

Date of experience: November 26, 2017
Poland
1 review
0 helpful votes
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Great store
November 26, 2017

GearBest is definitely my favourite store! The have good quality of products, very low prices and fast shipmment.

+2
Date of experience: November 26, 2017
Portugal
1 review
0 helpful votes
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Gearbest is a very good seller. Communication is at a high level. Shipment received very well packaged. I recommend this seller.

Date of experience: November 26, 2017
Belgium
1 review
0 helpful votes
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Excellent service and very low prices every day, also all products are from very good quality and the have a fast shipment to Europe.
For so far i have ordered many IP camera's and some other stuff and i'm always have been very satisfied so far.

Date of experience: November 26, 2017
RU
1 review
0 helpful votes
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I reccomend GearBest
November 26, 2017

Great! Many things to choose from and so easy. So fast shipping. Would recommend to everyone who's looking for a great deal.

Date of experience: November 26, 2017
Israel
1 review
0 helpful votes
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I'm a member there for a few years, the shopppng experience is great.
GearBest just have it all, no metter what kind of gadget you want or desire -GB has it, and in low prices.
Costumer service is good, the response is quick and if you need any help, there's always someone to talk to there.
I love it.

Date of experience: November 25, 2017
Hungary
1 review
0 helpful votes
Follow Szigetvari G.
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I think that this is the best online gadget shop ever! I bought from several online store from China. In the past 2 years I had about 200 orders total ( 38 from GB), but I have the best experiences with Gearbest. Their prices are very good, and you can always find coupons for best buying items, plus you can use GB points to reduce the price. It is possible to pay with Visa, or Paypal also. I have never had any problems with my orders yet. Last time I ordered a 64GB Sa**ung microSD card, which was about 20% cheaper than any other trustable store on the net. It has arrived quickly, and it works fine. I absolutely recommend them to anyone.

Date of experience: November 25, 2017
Brazil
1 review
0 helpful votes
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It's a awesome store
November 26, 2017

All the products I bought at least reached my expectations!
This was my second order, so I was worried. But everything turned out to be simple and reliable. Everything was delivered on time and support on the site always answered in a time.

Date of experience: November 25, 2017
Brazil
1 review
0 helpful votes
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Currently I only shop online and the vast majority are imports. I've focused all of my orders on Gearbest for a number of reasons, but mostly for the loyalty program and because of the pricing! The service is also excellent and always within the expectation. They are very attentive since the small details, also has a group of social media very active.

I think the store's strengths in relation to the competition are:
- Affiliate program
- Very competitive prices
- Good service inside the store and also on Facebook

Date of experience: November 25, 2017
Cyprus
1 review
0 helpful votes
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Gearbest is awesome
November 26, 2017

Gearbest is just awesome! Fast delivery and cheap prices! Products are on excellend condition and authentic! Shipping process is amazing and take care on well packaging your order! Never had an issue!

Date of experience: November 25, 2017
GB
1 review
1 helpful vote
Follow Matteo Z.
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I have never left a negative review in my life but in this case I really think that everyone must know that they are just thieves. I bought a smartphone (Xiaomi MI5) from Gearbest.com at a good price and the delivery was fairly quick. After 3 months I had some issues with the fingerprint scanner and the battery; I contacted the customer service and I ended up sending back the device for repair (I had to pay the delivery). When the phone came back, it seemed that they had fixed these issues but the phone could not read any SIM cards anymore so I was told to send it back again to their repair centre (again I paid the delivery). They received the phone on the 24th of August and I got it back 2 months later with the same problem!
I contacted them asking for a refund or a replacement since they had not been able to fix it and I had to buy a new phone. They replied telling me that the only option was to return again the device for repair! Thats just insane!
I will not waste any words to insult them, I just want to let people know how Gearbest.com works and deals with customers. Just stay away from them!

Date of experience: November 25, 2017
Lily L. Gearbest Rep
over a year old

Dear Matteo,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

Could you please offer us the exact order number to check?

Best regards,

Gearbest Customer Service Center

Israel
2 reviews
1 helpful vote
Follow Uziel D.
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High-quality products, cheapest prices I ever seen, fast shipping, well-packaged items, fast and kind service, safe payment method (PayPal) - All in one place, and this place is called Gearbest!
Just sign in and fill it yourself.

Date of experience: November 25, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom