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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I made a purchase of a smartphone from xiaomi in the gearbest, as it was present and I was needing this product in less than a month the product arrived in 20 days in my house, I recommend Gearbest had no problems at the time of paying the product the delivery was good and the price was affordable.
Great! Many things to choose from and so easy. Would recommend to everyone who\'s looking for a great deal
Good afternoon!
Very often I order goods through online stores, and somehow I saw the Gearbest site. At first I decided to make a small order with free delivery. The product is well packaged and delivered at the specified time (up to 45 days).
Then I ordered the phone UHANS Max 2 4G Phablet with courier delivery. The order came for 10 days! Right at home. I was very pleased.
Zacząłem kupować i nie mogę się zatrzymać
Wszystkie moje zamówienia na najwyższym poziomie.
Bardzo dużo promocji, kuponów i wyprzedaży.
Zamówiłem około 50 produktów i zniczym nie było problemów, a same towary wysokiej jakości.
Polecam
Shopping in Gearbest since 1,5 year and never get disappointed
Item photos and decription is accurate, delivery is fast, products shippded undamaged.
Great shop with great pirces and customer service, recommed!
Rapaz fala sobre a Gearbest é muito fácil por que? Quando conheci a Gearbest pelo meus amigos eu gostei muito dos produtos que é fornecido pelo site e também pelo preço muito bons, pela minha primeira compra fiquei um pouco desconfiando mais o atendimento que Gearbest mim forneceu foi muito gratificante para mim deixa aliviando, e ter certeza que o produto não chega iria mim reembolsos resumindo esse é melhor site do Mundo, para mim pelo atendimento, educação, velocidades das resposta pelo preço, produtos e entres outro já fiz 16 compras no site e irei fazer muito mais por que? Esse sim é site de confiança a Gearbest compre sem medo compre na Gearbest!
My shopping experience was just great!
I received the purchased items in around 14 days to Ukraine.
The website is very user-friendly and the ordering process is very streamlined. In addition the store have many sales and promotions so I can save money.
I can recommend this store if you looking for cheap and good qualirty products, friendly support team and short shipping time.
Sell non-existent goods - scammers. Order Number: W**************. You will pay money and the goods are promised to be shipped in a month. And after a heap of messages to them. They do not care about buyers.
It is my favorite shop. Great variety of products, very good prices and friendly customer services.
I have bought more than 10 times and I never had a problem with the deliveries or the products.
GearBest is definitely my favourite store! The have good quality of products, very low prices and fast shipmment.
Gearbest is a very good seller. Communication is at a high level. Shipment received very well packaged. I recommend this seller.
Excellent service and very low prices every day, also all products are from very good quality and the have a fast shipment to Europe.
For so far i have ordered many IP camera's and some other stuff and i'm always have been very satisfied so far.
Great! Many things to choose from and so easy. So fast shipping. Would recommend to everyone who's looking for a great deal.
I'm a member there for a few years, the shopppng experience is great.
GearBest just have it all, no metter what kind of gadget you want or desire -GB has it, and in low prices.
Costumer service is good, the response is quick and if you need any help, there's always someone to talk to there.
I love it.
I think that this is the best online gadget shop ever! I bought from several online store from China. In the past 2 years I had about 200 orders total ( 38 from GB), but I have the best experiences with Gearbest. Their prices are very good, and you can always find coupons for best buying items, plus you can use GB points to reduce the price. It is possible to pay with Visa, or Paypal also. I have never had any problems with my orders yet. Last time I ordered a 64GB Sa**ung microSD card, which was about 20% cheaper than any other trustable store on the net. It has arrived quickly, and it works fine. I absolutely recommend them to anyone.
All the products I bought at least reached my expectations!
This was my second order, so I was worried. But everything turned out to be simple and reliable. Everything was delivered on time and support on the site always answered in a time.
Currently I only shop online and the vast majority are imports. I've focused all of my orders on Gearbest for a number of reasons, but mostly for the loyalty program and because of the pricing! The service is also excellent and always within the expectation. They are very attentive since the small details, also has a group of social media very active.
I think the store's strengths in relation to the competition are:
- Affiliate program
- Very competitive prices
- Good service inside the store and also on Facebook
Gearbest is just awesome! Fast delivery and cheap prices! Products are on excellend condition and authentic! Shipping process is amazing and take care on well packaging your order! Never had an issue!
I have never left a negative review in my life but in this case I really think that everyone must know that they are just thieves. I bought a smartphone (Xiaomi MI5) from Gearbest.com at a good price and the delivery was fairly quick. After 3 months I had some issues with the fingerprint scanner and the battery; I contacted the customer service and I ended up sending back the device for repair (I had to pay the delivery). When the phone came back, it seemed that they had fixed these issues but the phone could not read any SIM cards anymore so I was told to send it back again to their repair centre (again I paid the delivery). They received the phone on the 24th of August and I got it back 2 months later with the same problem!
I contacted them asking for a refund or a replacement since they had not been able to fix it and I had to buy a new phone. They replied telling me that the only option was to return again the device for repair! Thats just insane!
I will not waste any words to insult them, I just want to let people know how Gearbest.com works and deals with customers. Just stay away from them!
Dear Matteo,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please offer us the exact order number to check?
Best regards,
Gearbest Customer Service Center
High-quality products, cheapest prices I ever seen, fast shipping, well-packaged items, fast and kind service, safe payment method (PayPal) - All in one place, and this place is called Gearbest!
Just sign in and fill it yourself.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Maksim,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center