The gearbest is the best online shopping store because it has very cheap prices and a huge quantity of products, I already made several orders through the site and I was satisfied with these orders.
I bought it for less than 10 dollars. It has very good quality and works very long, for about 2 weeks. Xiaomi mi band helps me to move more and be in a good fit.
Hello! I bought a flashlight on the website GearBest, the order came quickly, the quality of the goods is very high, my shopping experience was very pleased, I will buy more and recommend to friends!
My experience with Gearbest is great, I've bought a lot of equipment from them, they have great cooperation, they never let me down, and if something was wrong they made a refund, they are excellent
My experience on Gearbest has been very very good! They are a great online store, they are fast and have a good customer service.
The most important thing is that you can pay with PayPal.
I ordered like 20 times and absolutely love it. Customer service is good i got once an full refund from them. Items are with good built in quality. I will surely buy from them again
I like to shop at GB, I can always find some interesting stuff at usually low prices. And they have many times promos to use. No problem with the shipping, stuff always arrives without damage.
I have always wanted to have a 3D printer and Gearbest has been the one that has put it in my house finally. Both for price and for customer service, they deserve the highest rating.
So, after a long and frustrating journey with your company, I must conclude. The lack of response to this ticket ultimately implies that if I have a problem with your product I will receive no support and have to pay a lot of money to return the item to you.
I will find another supplier that I may have to pay more for the product, but the price will include good customer service, reasonable terms, good communication and responsibility.
I am leaving this ticket open for you to close, because this is better than me closing this with a zero rating, and it is the rating that is more important than service is to your company.
I was asked to write and submit a positive review by this company, but declined and said that I will write an honest review.
A little better than Banggood.com, but also so removed from customers in the UK market. Looking for a new supplier, I have found that I can contact and communicate with www.tinydeal.com instantly, and I have not even placed an order with them yet.
GearBest is one of my favourite online shopping website. I have more than 22 orders from them and I am happy with all the orders so far. Items as described and genuine. My recently received order is W**************. Received in good timing and as described with no issues, very happy with the device I received at a good price. I'm a frequent buyer of Gearbest and usually buy at least 2-3 times a month from them. Very happy with their services and the products they list on their site. Prices are cheap and offer good value for money with good shipping options, including free shipping as well as the express shipping services, so you have a choice. In particular I enjoy when they have their 'flash sales' and certain products are at very low prices for limited periods! Customer service has much been improved in recent times and any questions regarding products or orders placed are answered promptly within 24 hours, the live chat function for customer service is also a bonus. Overall, very pleased with Gearbest and will continue to buy from them, so worth recommending A+++++. I have referred to many of my friends and they are also happy with GearBest service. I will continue shopping with GearBest forever.
My experience with the site Gearbest really enjoyable
Possess excellent price for free shipping service
It has a working team serve you at any time of the clock
I searched car thermometer but lowest price for the same item offered by GEARBEST. Shipping was amazingly fast. Worked as expected
Had a good shipping experience
Ticket: AT*******290
Order #: WB**************
Issue: shipping for remote area, out dated stock for some items caused delivery delay
Resolution:
1. Shipping was shoulder by the gearbest as to shlw courtesy for their site bug.
2. Out stock item, they contacted me for the outstock item and ask for options todo as the item is pure not available for time being and good thing they updated as well asap their site items to make no more mistake with the customer.
What i can see is there is no perfect site and what is good is that how to deal and resolve the issue is the most important thing here.
Keep up gearbest and more power.
Suggestion: great power comes with great responsibility
Please include 24hrs live chat support towards the support team not only pre sales.
Overall: 4 star satisfied customer
Hi Sonny,
Thank you for your valuable complaint.
We have replied in your original ticket in detail about the issue.
Please check and give a confirmation back.
Thank you for your understanding.
Gearbest.com
"It was a first time when I ordered from this webshop Gearbest., and it was very smooth and quick.
I orderd a phone (DOOGEE X5), and it arrived with no problems. I am happy with the phone. In my questions the technical support answered quickly and professionally.
Good store.
Highly recommended.
Order No.: W**************
I order at this store for a long time. Very quickly and efficiently work. All my orders were delivered on time and were not damaged. Thanks, Gearbest!
I have not had any issues with the customer service from Gearbest. The products are understandably made from out-of-country. But that's why they are a good deal.
Gearbest is really good and reliable online seller. I bought a vacuum cleaner. It was very fast delivery. The item was well packaged. I recommend this seller.
The product was presented in excellent condition, including its packaging. Arrived on schedule and without dents to the package. Functional and useful, quick assistance on possible malfunctions.
More than 20 purchases and both your service and shipping are extraordinary, an online store highly recommended. Do not disappoint, their customer service is exceptional and fast.
A complete and well detailed site where we find everything we need.
Very advantageous prices, a correct delivery time for Europe.
I recommend this site to everyone.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Coventry, WMID, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bill,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Could you please tell us your ticket number so that we can offer you a solution?
Thank you for your time.
Gearbest.com