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Gearbest
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Gearbest

gearbest.com
Brazil
1 review
0 helpful votes
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The best Store
December 20, 2017

Gearbest is an excellent store, all my products always arrive, well packaged and the prices are unbeatable. It is definitely the best online shopping store in China.

Date of experience: December 19, 2017
RU
1 review
0 helpful votes
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Good store
August 26, 2015

This is a good shop with a large assortment. There is a good choice of delivery methods at low cost. Regular promotions and discounts. Overall store satisfies my needs.

Date of experience: August 25, 2015
GB
1 review
0 helpful votes
Follow Shahzad A.
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Sold me a Asus ROG 2 phone with a warranty that is local to China only. Asus refused to help and asked me to contact Gearbest who refused to help also but said they will issue a partial refund of $120 (£88 UK) - but refused to refund it back to my PayPal and instead issued it to their app wallet!. Contacted PayPal and Gearbest asked me to trust them and cancel the dispute and they will refund to my PayPal, which I agreed to. Surprise, they won't refund back to Paypal! And now I am stuck with a store credit to a scam website and paying £248 for screen repair! Unable to raise with PayPal again hense the haha get lost attitude. Dishonest and so disingenuous with their fake overly nice condescending English. Do not use for larger purchases. Suitable for buying cheaper bulk items like face masks! AVOID LIKE THE PLAGUE.

Date of experience: January 18, 2021
Brazil
1 review
0 helpful votes
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Best Shop Ever!
December 17, 2017

One of the best shops without doubts, great service, I have always been well received in my orders,
Never had any problem with my goods, I recommend it to everyone.

Date of experience: December 16, 2017
BA
1 review
1 helpful vote
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Verry good Site for online shopping!
August 11, 2018

The gearbest is the best store for online shopping!
Very good support before and after the sale, and GearBest have support for you 24h/7. Products have verry good quality, and are as desribed!
Some of payments option, some shipping method...
So, the best site for oline shopping.

Date of experience: August 11, 2018
Poland
1 review
1 helpful vote
Follow Zoska Z.
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Hello, I wanted to share my opinion about GearBest. I started the adventure with this store some time ago after the recommendation by friends and positive opinions on the Internet and among loved ones. Same positive recommendation. I was encouraged by their positive opinion and high transaction security. Very fast delivery of dowries at a low price and fast delivery to my home. I am very happy, that's why I wanted to recommend this shop to everyone and leave a positive opinion so that others would not have doubts whether it is worth buying at GearBest. Because it's really WORTH! You can collect points and reduce the price of the product! This is great! It is worth mentioning customer service that works 24h / 7. Customer service is re-perfect and full of professionalism. Quick and specific answers about products or any problems. Anything I ordered for this pot turned out to be great, at a great price and the best quality. I really recommend this shop to everyone, if someone has been so far mistrusted. RECOMMEND!
Greetings from Poland.
Dominica.

Date of experience: March 19, 2018
Germany
1 review
1 helpful vote
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I bought at the store a lot of time e-cigarettes and accessories. W************** and W************** was the last received order. I order on Dez 12 and received on Dez 23. I was very pleased with the quality of goods and the quick delivery. The coustomer support ist one of the best. So i advise to use Gearbest for shopping.

Date of experience: December 27, 2016
Greece
1 review
0 helpful votes
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Amazing online shop
August 30, 2018

All orders came in good time, the support has really kind people to talk to for any problem or question you are having. Great deals when products are for sale, low to zero shiping cost.

Date of experience: August 30, 2018
Brazil
1 review
0 helpful votes
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Gearbest the best shopping site
September 6, 2017

I have already done many shopping there, have several methods of payment and shipping to everyone, I am proud to have known this site, I have more than 20 purchases successfully and they arrive at the estimated time, Excellent products and quality, I feel that I am In my house, all I need is there <3

Date of experience: September 6, 2017
Italy
2 reviews
2 helpful votes
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I bought from this site assuming it was a serious reseller.
I had an issue with a MIUI car air filter after few months of rare usage in my B class mercedes.
I asked to help with the "one year repair warranty" option,
But it come out (after a waste of time uploading pictures and videos) that the item is one that "cannot be repaired" well so the "one year repair warranty" doesn't apply.

There was unfortunately no mention on the item listing about this important point.
I'm a bit surprised and don't know how to solve this.

The alternative option has been to have a 20% refund that will not cover neither the repair nor a new filter.

I will add details as soon as this comes to an end
------------------------------

Short update: the support offered a prompt response through sitejabber (which I wish to thank). I will update again as soon as there is an actual option that will solve this issue.

-------------------------------

Final update: it took a while, but in the end thanks to Silency from Gearbest support I had a refund of the item. So, in the end, I'd say everything was good. I also have to add that Silency was so kind to make me send back (I paid for the shipping only to Spain and not China fortunately) also the additional filter related to the first bought which was completely useless without the initial item. Thanks for all the effort. I'm glad to review my opinion.

Date of experience: April 12, 2018
Lily L. Gearbest Rep
over a year old

Dear Alex,
We are sorry to hear you are having issues with your product.
Most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com

Italy
1 review
0 helpful votes
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Nice price, good quality and service
February 26, 2018

I've choosen GearBest for my last purchases because it is the only one that offers good discount and a wide variety of products when I search for goods that can be found only on chinese stores.

Date of experience: February 26, 2018
India
1 review
0 helpful votes
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I was searching for a SONOFF BASIC WiFi Wireless Smart Switch online, and Indian websites were showing 2 to times more the rate of Gearbest. Actually Gearbest was listing the product with fast shipping and cheap rate at the same time. I am so glad the item reached me so fast and the package was also awesome!
Order number: **************299

Date of experience: April 25, 2019
Italy
1 review
0 helpful votes
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All good
November 11, 2015

I had no problem when buying at GearBest. Product were as description and price is almost the lower in the net. Free sending take 30 day to arrived in Italy, but there was no damage to the product.

Date of experience: November 11, 2015
Canada
1 review
0 helpful votes
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The best online store to buy my gadgets.
November 8, 2017

I am a gearbest.com customer for a long time and i never had any issues with my orders. They sell really nice products at a fair prices. The shipment is very fast and the payment is truly easy.

Date of experience: November 8, 2017
Peru
1 review
1 helpful vote
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The best online store
July 8, 2018

I have been buying in this store for more than 2 years, I had no problem with the arrival of my orders, and when I had a question or problem, the support team gave me a solution always

Date of experience: July 7, 2018
Mexico
1 review
0 helpful votes
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Excellent
February 3, 2020

It is a page that has a wide variety of products, in addition to that it has very low prices, shipments are cheap compared to other stores and the waiting times for product delivery are not so long

Date of experience: January 31, 2020
Italy
1 review
0 helpful votes
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Good reseller
March 13, 2017

I think Gearbest is a good reseller, maybe the best for technology items. When there were problems I always had a full refund. The custom office is very kind and professional

Date of experience: March 13, 2017
Greece
1 review
1 helpful vote
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Great fast easy simple online shopping and they are always exceptional also all their product are of exceptional quality and i my self never had an issue i trust them 100%

Date of experience: February 15, 2018
Greece
1 review
0 helpful votes
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Excellent experience!
February 1, 2018

Very good website for shopping, I have made a lot of orders purchases through the site, delivery is fast, very good prices and flash sales. I recommend this site to everyone.!

Date of experience: January 31, 2018
California
1 review
0 helpful votes
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GearBest is the best
November 9, 2015

Purchased a knife from this site. The price was the lowest. The shipping took a few days instead of weeks because they had a US warehouse. I would shop here again.

Date of experience: November 8, 2015

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441