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Shahzad A.

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Experience: Computers & Technology, Shopping

Member since January 2021

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1 Review by Shahzad


Sold me a Asus ROG 2 phone with a warranty that is local to China only. Asus refused to help and asked me to contact Gearbest who refused to help also but said they will issue a partial refund of $120 (£88 UK) - but refused to refund it back to my PayPal and instead issued it to their app wallet!. Contacted PayPal and Gearbest asked me to trust them and cancel the dispute and they will refund to my PayPal, which I agreed to. Surprise, they won't refund back to Paypal! And now I am stuck with a store credit to a scam website and paying £248 for screen repair! Unable to raise with PayPal again hense the haha get lost attitude. Dishonest and so disingenuous with their fake overly nice condescending English. Do not use for larger purchases. Suitable for buying cheaper bulk items like face masks! AVOID LIKE THE PLAGUE.

Tip for consumers:
Products are sold with local warranties meaning any issues and you will have to send the product back to China at YOUR cost. Always pay with PayPal and never cancel the dispute despite Gearbest asking you to trust them! If they agree to a refund they will issue you with a store credit and not to your PayPal or bank. Also note, the store credit they issue cannot be used in a whole purchase. You will only be able to use 33% of it at a time. Also some of the most condescending overly nice English.

Products used:
Only ever purchased 1 item. An Asus smartphone costing £409.


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