Purchased a knife from this site. The price was the lowest. The shipping took a few days instead of weeks because they had a US warehouse. I would shop here again.
I'm very satisfied with purchase in this shop, the goods came quite fast, they are high-quality products, and the price is fairly low. I can recommend this shop with no doubt.
I am buying Gearbest months and am very happy with all my purchases, I have always received my products in good condition and on time. They are a wonderful online store.
I bought many products from Gearbest, mainly Xioami products for home security. I could track my ordrers with the the provided tracking numbers and wait for them to be delivered. Once a package was lost during delivery and I contacted the service client that responded quicky and resloved my issue. Products are amazing and I found most of them to be the most affordable I could find on the web. I would recommand Gearbest to anyone.
Everyone at Gearbest is a pleasure to deal with and I will be with them for many years to come there products are all great sellers and I haven't had anyone complain about the goods they received as all of the goods that Gearbest sell are number one in my books and I wont deal with anyone else.
I have been a customer for more than a year and I often make purchases for resale in Brazil. Highly recommend to all, no worries. Great coupons and super affordable prices.
The quality of the product impresses. It was are delivered very quickly and without loss or damage. The experience has been satisfactory and I have recommended it to all my friends
Attentive support, always covering the mistakes even if it is not the fault of the store and yes of the post office, great store.
Always good to buy with insurance!
Only made a few purchases from this shop and everything has gone pretty smoothly with the process from the payment to the delivery. All the items were great value for money.
This was one of many orders in Gearbest.The shopping experience is very good, they are always available for any problem.In this order it was Xiaomi shoes. They are 5*recommend to all
Great for shopping! Fast delivery even while away from the order country!
It really made me very satisfied.
I recommend it to all my friends
Delivery was made before the deadline
Bought a tv box and many other products over the past few years, I am really satisfied with their service as well as their support has been helpful in the past.
I've bought a lot of Xiaomi products via Gearbest. And very satisfied with them because of best price, quick shipping, fast reply from support team and price match feature. Very good!
Great online store, very efficient service, years I buy on this site, I have never had problems, always available. No problem even after-sale, always available.
The prices are also very good
I always find everything I need, they have fast shipping and great price. Also they have good service in case you have any problems with post office.
This website is perfect!
Gearbest has become my favorite online store. It has the lowest prices and at the same time provides support at a high level. I recommend everyone to buy in this store!
I do some boughts from that site and all support with my orders was fine. I bought a mini flashlight, and it worked more than 3 years and it works now.
I saw a special offer for the sale of a knife that I wanted to buy for a long time. I liked very much that there is a fast delivery and delivery of goods. So the same paypal is good for security.
I bought a xioami mi6 and after 5 months I hade a mic. Problem (only with calls, at recorder its fine) after several conversation with the tech. Help I send them the phone.
After a week I sent them a message regarding the issue and they replied that they already send me a used phone (without asking me if I want it or I would rather want a refund or my original phone back or to send it to Xioami)
This is discusting!
I'm so angry at them!
And an addition they send the phone as new phone and not RMA and I need to pay tax to send it free.
Dear Tal,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html
We are a reliable company and have taken action to ensure such oversight does not happen again. We kindly ask our customer to contact us anytime to resolve any issue openly
We have replied your ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center
I purchased a phone on Gearbest as it was slightly cheaper than amazon. The website and purchasing process was very clean, and I was informed I would wait 5-8 days for delivery. This was a little long, as I had no phone at the time, but I thought the wait would be fine.
Two weeks went by and still no phone. After two and a half, I contacted their support center. Various back and forth and eventually it turns out that my product hadn't yet even left the WAREHOUSE! Over a month later before my phone finally arrived.
Phone worked fine initially, but stopped working about 2 months in (just a few weeks after their 45-day money back guarantee). They had a free repair/replacement warranty offered on their website, which they then proceeded to tell me that THEY WOULD NOT HONOUR because their technicians 'didn't know how to repair' my phone, and were too cheap to swing for a replacement. Instead they offered me 25$ which would get me what--barely a new case forget about a working phone?
It gets even better! The Lenovo P2 they sent me can't actually be repaired by anyone in the UK anyway because unlike the one I would have bought from amazon, theirs is full of!@#% chinese components!
Worst experience ever. Out 200£ with absolutely nothing to show for it. Buy from amazon, folks.
Dear David,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Coventry, WMID, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sidney,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center