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Gearbest

gearbest.com
Morocco
1 review
0 helpful votes
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Channel saltani
April 21, 2019

Welcome
6 years of dealing with you did not disappoint someday
Every time I buy from the site increases addiction lol
I advise you to do everything you need

Date of experience: April 17, 2019
Morocco
1 review
0 helpful votes
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"I've known this website about 8 months ago, and since then I've really bought a lot of products from it
Their products are good and the prices are low, in addition they have fast shipping, secure payment with paypal, and a very helpful support everytime ready to offer the best to their costumers

To be honest, I wanted to share this with people because i bought a lot of items, and i'm satisfied with them and i will continue to use it
Thank you Gearbest

Date of experience: November 15, 2017
Greece
1 review
0 helpful votes
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I've ordered from GearBest on the 29th of January the following goods with order number W**************:
1. Original Xiaomi Mi Bluetooth 4.0 Speaker
2. FanJu FJ3365 Weather Station Color Forecast with Alert | Temperature | Humidity
3.295mm Flexible Shaft Screwdriver Bit
Order received on the 16th of February in perfect condition. Nice packaging, high quality products and really low prices.
All goods work perfectly.
Communication with gearbest support team is good and never had anything to complain for.
Perfect transaction and very happy for my new products!

Date of experience: February 20, 2018
Morocco
1 review
0 helpful votes
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Amazing web site
June 11, 2017

I share my experience with other to give him a better website to bay from web from a Secure location
I bought from GearBest about 5 time and I will bought from him because the service is very good, the time of shipping is respected and, the package is secure,...

Date of experience: June 11, 2017
Indonesia
1 review
0 helpful votes
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I really dream to had a smart color changing led that I can used to control the colorful so I can "paint" my room with the color I want to express my current feeling, after looking and searching on many local online shopping and offline shopping, I find nothing, no one selling smart led, so I try to look overseas online shopping, and find on www.gearbest.com that currently giving discount for Xiaomi Yeelight RGBW, so I buy it only at 16.8 USD. The product is working as description, I control using Yeelight app at iPhone and the shipment is fast, only about 14 days I get the product.

Date of experience: February 19, 2018
Morocco
1 review
0 helpful votes
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I have ordred from gearbest more than 4 products in one month and i receive all my orders in last than 25 days
I really liket thay website. Thanks to to low price of all categories
I advise evryone ho want to buy from internet to buy from gearbest

Date of experience: May 4, 2015
Poland
1 review
0 helpful votes
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Best Chinese store ever
January 24, 2018

In my opinion, the gearbest is the best Chinese store much better than the aliexpress. I have used GearBest several times and my experience is very good.

Date of experience: January 23, 2018
AE
1 review
0 helpful votes
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Have been purchasing from Gear best since a Year, by far i have no issues with their products, genuine best in class products, with best customer support.

Date of experience: May 1, 2017
Mexico
1 review
0 helpful votes
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In all this year that I have belonged to this website of purchases I had a pleasant experience. From the shopping experience, the visulization of the products, the prices and the form of payment with magnificas.
Of course there is no percection and I had some drawbacks with some products however, these drawbacks were solved quickly and effectively. The customer service is of the best things, agradesco and I recommend this shopping site 100%.

Date of experience: September 8, 2017
Ukraine
2 reviews
0 helpful votes
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Ordered repeatedly in this store orders are shipped quickly and on time, parcels are well packaged. The store responds quickly and correctly. I recommend to buy at this store

Date of experience: May 8, 2017
Saudi Arabia
1 review
2 helpful votes
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The products are great and their price is good and the delivery service is varied as well as do not forget the most excellent customer service in solving problems as soon as possible

Date of experience: March 6, 2018
Ohio
1 review
0 helpful votes
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Fast Shipping
November 23, 2015

I like gearbest because other phone sales(pandawill, banggood. Etc) more cheap
(meizu m2 note gearbest: 132$, pandawıll and banggood, dx etc: 149$)

Fast shıppıng, good cs

Thank u so much

Date of experience: November 23, 2015
El Salvador
2 reviews
0 helpful votes
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All the products came safety, the shipping was fast, I like the way that they put a photo of the package when they send it, the shipping cost is very low i like that too!

Date of experience: November 30, 2015
GB
1 review
1 helpful vote
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I want use them again
August 18, 2017

The product outs poor quality and returning this to China is too expensive
All I received from them was lack of sensible respond and 'copy and paste ' answer

Date of experience: August 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Marcin,

Thank you for your review.

All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.

Best regards,

Gearbest Customer Service Center

Michigan
1 review
1 helpful vote
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Ordered my Hoverboard November 21st. Still haven't received it as of 1/28/16. They are a scam. Don't buy from them. The warehouse is not in the U.S. as they say.

Date of experience: January 28, 2016
Lily L. Gearbest Rep
over a year old

Dear Brandon,

Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.

From time to time with thousands of shipments there will be an occasional issue with shipping. Please kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html We have followed your issue and explain it to you in detail in the ticket. Please kindly reply.

We are looking forward to hearing from you soon.

Best Regards,
Gearbest.com

Belarus
2 reviews
1 helpful vote
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Gearbest is nice strore!
October 23, 2017

I love this store, especcialy for electronic goods. I'm using it for a year and no any problem. Good service, nice prices and good shipment - dat is pros of gearbest

Date of experience: October 23, 2017
Oklahoma
1 review
1 helpful vote
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I ordered my watch on 2/15/16 and as of today 03/15/16 I have not received it. I have emailed them 3 times and until this last time I was told it was in processing. No it is back ordered and I have 2 choices, 1) Wait until it comes in maybe 7-15 days. Now remember I have already waited 1 month. This was to be a present and was told on site it would be 7-15 days. Or 2) I could chose a different item from the site. I do not want to deal with them and have asked for a refund. From what I have read this is almost impossible. Well I will keep fighting to get my small refund. It is the principal of thinking they can get away with having our money for a month and us not receiving our purchase for over a month. And their customer service is the worst I have ever dealt with. I guess there is a reason they have no customer service number, they could not keep enough people to answer all the calls. I think all the reviews that are positive must be fake. Remember you are taking a chance when ordering from this site.

Date of experience: March 16, 2016
Lily L. Gearbest Rep
over a year old

Dear Patty,

Thank you for being kind enough to tell us about your experience.

We are sorry that you have not received your order yet. Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html We have followed this issue and will solve it to your satisfaction.

Thank you for your important and valuable feedback.

Gearbest.com

Malawi
1 review
0 helpful votes
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Great website
August 1, 2019

I have no regrets so far from my epxerience in buying stuff from Gearbest. Items arrive on time. The pricing is low and customer service is great. I recommend them.

Date of experience: August 1, 2019
Germany
1 review
0 helpful votes
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I saw a review of the Doogee Y6 Max on YouTube and did like the smartphone so much that I wanted to buy it. As I already bought a Voyo Laptop on Gearbest before I found the Doogee on Gearbest, too. I got it for a very good price on a Flash Sale. There were no shipping costs, but I decided to choose additional transport insurance. I could pay via PayPal and after 2 weeks the Doogee Y6 Max arrived here in Germany. For now the Doogee Y6 Max is my daily driver.
I can highly recommend Gearbest as a fair and secure online-shop for chinese tech products.

Date of experience: June 19, 2017
RU
1 review
0 helpful votes
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Very Good Market
November 28, 2015

Buy electronic cigarettes and accessories to them, the order was sent a week, the service good. I was satisfied and will continue to buy there products

Date of experience: November 28, 2015

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441