Gearbest The most reliable site in the world
Best quality products and quick deliveries and best customer service in the world
24/7 Human Resources continues to buy from your site
Recommend to everyone to buy only a gearbest site
That reliability and service above all
A good online store, ordered goods come very quickly and the prices in the online store are very low, as well as responsive technical support. I recommend this online store
Ridiculously long process times, terrible customer service! I filed a PayPal dispute because my items were never shipped, Gearbest then sent my phone accessories I purchased but not the phone itself! They refuse to ship because I filed a PayPal dispute! Why send the accessories and not the phone because the dispute was for both! They are unfairly making me wait 2-3 days even though I canceled both disputes! My order number is WW************** for the Xiaomi Redmi Note 2 (Advance) Which was never in stock but never noted as such!
UPDATE
Due to the Xiaomi Redmi Note 2 being so popular and in high demand, the delay was due to production demand at Xiaomi. My order has been shipped, and have been compensated for the inconvenience!
It is an excelent seller. It has the best prices and the best products. The shipping is very goos. Also the package are excelente. I reccommend the page.
The customer services is very good, they help you with any issues. The payment is secure.
- welcome everybody.
- Gearbest is a global shopping site specializing in e-commerce.
- Contains different and quality products.
- Facilitates the shopping process.
- I bought several products from him:
* Original Xiaomi *******mAh Power Bank 2 Silicone Cover Case, Order No.: **************457
* Mini USB LED Light for Laptop Keyboard Power Bank Portable Night Light, Order No.: **************971
* MIXZA 2 in 1 OTG USB 2.0 to Micro-USB Converter, Order No.: **************321
- Offers attractive offers.
- And thanks to everyone.
I am very excited about this page of Gearbest, I have become more addicted to shopping online thanks to this page, I have loved it too, because there are very good products, cheap and very good quality, and all its staff is extremely friendly, Only once I had an inconvenience because my payment could not be verified and I was immediately refunded, they offered me a lot of alternatives to pay and I could get the product, and it worked, they treated me super friendly and I thought I would never buy There for that inconvenience, so far I have bought many things, and I am very delighted.
The purchase process was so friendly and easy.
And the shippment process was so fast and well packed. After one week the xiomi vacum was waiting at my door.
And the prosudt is just great and on a good price
Honestly I am really happy with how buying in this website has turned out, the thing here is that the orders always get were I live, and if something happened with those orders(An error with the package, or stuff like that) Gearbest is always quick and solves the issue that happened with my orders, that has only happened once, and I have ordered a lot, when that issue happened, they refunded the product themselves, and there was no need to contact paypal, so it was a great experience and I will surely buy again.
Another thing are products, if you pick your products well, you will surely get something great! So don't be afraid!
All my orders have been great, and my favorite one was when i ordered my cellphone, I pretty much Got the one I wanted at a great price, there was an error in the order, since i had asked for tampered glass for that phone in particular, they sent it and it was the wrong tampered glass, and then they immediately refunded the product, which leaves with a great experience.
-Dennis
I got the product perfectly, and fast shipping, and product also good quality. We can ask the seller about the product so that can make we decide in easily.
I like shopping around the world wide web. I discovered Gearbest because i like flashlight particulary and overal shopping in general. I have alot of convenience with there custumor care service. I like there friendlyness wenn i have a question or a problem. Problems were always solved! For me there is no other then Gearbest, the best out there!
Well to say the least i am pissed off. This company totally scammed me. Like a few people said before i tested this company out with a few small orders and everything arrived on time, even quickly. Within 5 days, with tracking numbers and everything. So i trusted them, and placed a big order using my credit card, over $500 usd. 5 days went by and i still didn't have a tracking number i started a ticket and asked them what was going on. I waited another 5 days for a reply, which they said that one of the items i ordered was not in stock, and would take another 4 weeks to be in stock. They offered to ship my other items and send the out of stock item when they could. I said that was acceptable. I waited another 5 days, still no tracking number. So i replied to the ticket, and said what is going on. 4 days after this message i get a reply that is just generic and didn't address my concerns at all. I sent them another message saying please just ship my items and cancel the order of the out stock item. 2 weeks went by before i got another reply, and they said ok we will do that. I waited a week for the tracking number still nothing. I finally just said screw it i want my money back. I requested to cancel my order and refund my order. Its been another two weeks and still no reply. If i could give them less than one star i would. This company ships smaller items in hopes that you will place a big order, and when you do, they just steal your money. Beware, please learn from my mistake.
Dear Glen,
Thank you for your important feedback and for letting us about your experience with us.
We cannot apologize enough for any inconveniences this may have caused you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best regards,
Gearbest.com
I BEEN PURCHASE AT LEAST 6 TIMES, IM BUYING 2 XIAOMI SMARTPHONES AND OTHER AWESOME GADGETS, THE CUSTOMER SERVICE IS EXCELLENT, THE DELIVERY TIME IS VERY GOOD, AND THE MORE IMPORTANT GEARBEST HAS THE BEST PRICE THAN OTHER ONLINE SHOPS... 100% RECOMMENDED
I made on order on 14 Nov and gearbest was saying that they ship on 21 Nov. On the 23 of Nov they sent me an e-mail that they shipped half of my order and the other half will be shipped at Dec 17!. Today its Dec 2 2017 and the tracking number for my shipment that was sent on 23 Nov is saying the item is pre-advised. Witch means it still has not been shipped. Stay away from this company i will contact my bank from tomorrow and see what i can do since i paid with my credit card. Will keep you informed with my progress. JUST POST EVERY PLACE YOU CAN THAT THE COMPANY IS PROBABLY A SCAM.
Dear Dimitrios,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I have bought many products from gearbest and all come in safe packaging and directly in Greece.
Collection of points from my orders gives me the prospect of making other orders at low prices.
Very satisfied with them and their customer support is one of the best. They were very helpful when my item was lost and fast to replay on any of my questions.
Best regards,
Erik
I am a regular GEARBEST customer. I have alredy bought many let's say 25 items including 3 smartphones which are all performing great.The items came very fast, well packed and secured.
You can always find very good prices at GEARBEST and you can always be sure they'll sell you quality items.
I have never been a regular customer to a webshop so far but now I do not intend to use any other online shoping website.
I never had an issue with buying from Gearbest and the Customer Service is just amazing. I really advise by Gearbest for all who is looking for a confident and professional online shopping site
I am satisfied with the products I have ordered from GearBest.
I got everytime exactly what I was looking for.
The packages arrived fast in time.
I had no issues so far.
Thank you.
I have more that 20 orders on this site and had a great experience with them. I got great products for a very cheap price. I bought tablets, phones, watches and some light bulbs
I've had a nice experience with Gearbest, they are always willing to answer any question you may have, they have good shipping times and prices, and most of their products have a great quality.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Derrick,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com