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Gearbest
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Gearbest

gearbest.com
Belarus
1 review
0 helpful votes
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Good shop!
January 20, 2016

I sought a card reader, found on this site is a good option and small price, i check with the support presence of the goods and paid, still accrued bonuses for shopping! I recommend!

Date of experience: January 20, 2016
Mexico
1 review
0 helpful votes
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Best site!
January 28, 2016

Gearbest is the best site to buy everything you want. They have awesome prices, the best of other sites. Been buying from them for a while, I will definitely continue to shop from them!

Date of experience: January 28, 2016
Morocco
1 review
0 helpful votes
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Review Gearbest
July 11, 2017

It is an easy to use site and it respects delivery time, so the availability of agents to answer all types of question gives one more point. Without forgetting that the quality is respected

Date of experience: July 11, 2017
Romania
1 review
0 helpful votes
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A very good shopping site
August 16, 2017

My experience with GearBest started when a friend gaveme the URL for a product that I was looking on the local market.
I saw that the price was almost 50% off, so I tried it.
A few days a go, I have received my 10th package. I find this website very useful and I am constantly looking on it, when I need something.
From DIY items and parts, to small electronic devices and big electric tools, you can find anything you want or you need on this website.
I specially like the IT department were my thirst for technology is satisfied by a large amount of usefull devices from a low range prices that can satisfy any budget to a high end range of prices that reflect the quality of the brands sold on GearBest.

Date of experience: August 15, 2017
Algeria
1 review
0 helpful votes
Follow Yacine V.
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Best Shop
October 24, 2018

With my experience, gearbest is the best seller, Shipment received very well packaged, I live in Algeria, and I receive all my products without any problems and arrive in the most 20 days, They have high level support They are quick to Communication - Actually gearbest is the best

Date of experience: October 20, 2018
GB
1 review
1 helpful vote
Follow Matteo Z.
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I have never left a negative review in my life but in this case I really think that everyone must know that they are just thieves. I bought a smartphone (Xiaomi MI5) from Gearbest.com at a good price and the delivery was fairly quick. After 3 months I had some issues with the fingerprint scanner and the battery; I contacted the customer service and I ended up sending back the device for repair (I had to pay the delivery). When the phone came back, it seemed that they had fixed these issues but the phone could not read any SIM cards anymore so I was told to send it back again to their repair centre (again I paid the delivery). They received the phone on the 24th of August and I got it back 2 months later with the same problem!
I contacted them asking for a refund or a replacement since they had not been able to fix it and I had to buy a new phone. They replied telling me that the only option was to return again the device for repair! Thats just insane!
I will not waste any words to insult them, I just want to let people know how Gearbest.com works and deals with customers. Just stay away from them!

Date of experience: November 25, 2017
Lily L. Gearbest Rep
over a year old

Dear Matteo,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

Could you please offer us the exact order number to check?

Best regards,

Gearbest Customer Service Center

Nigeria
1 review
0 helpful votes
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I will be at the house at you are not going to be in the office tomorrow to see how far I I am not sure how things

Date of experience: June 2, 2023
Spain
1 review
0 helpful votes
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The best one!
November 30, 2017

Order No.: W**************
Order No.: W**************
Order No.: WW**************
Order No.: WW**************
So far the most popular, most cheap and most secure website in mi opinion. Always has the best offers in the web. I have buy'd many thing in the website and no problem at all, fast shipping and great support center

Date of experience: November 29, 2017
Brazil
1 review
1 helpful vote
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ORDER NUMBER: W**************

Good afternoon! After making a purchase through the site, I waited very anxiously for the mini-projector, but I had a great disappointment after a long waiting period, which even exceeded the estimated time of the site, because the product came with defect, a frustrating experience in my first importation by the site, which even seems not to care about the consumer in the after-sale, asking, for the most part, for the client to wait and wait...
About the projector, it came with a sound defect, because when I put a song to play it it gets distorted audio. When I put a movie, the audio does not even play.

Date of experience: February 15, 2018
Lily L. Gearbest Rep
over a year old

Dear RAFAEL,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

Luxembourg
1 review
0 helpful votes
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Great Online Shopping
February 12, 2018

Ordering is very easy. Prices are very correct. Shipping fees are very low.
The more you order the more points you earn. You can use those points to partially pay for next order

Date of experience: February 12, 2018
Azerbaijan
1 review
0 helpful votes
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Delivery 4 weeks via unregistered air mail. Earphones in good condition and original. Still work fine. I hope will work for a long time. I bought 2 pcs with Coupon in 11.11 (7.98 USD for 2 PCS)

Date of experience: July 27, 2019
Mexico
1 review
0 helpful votes
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I have done about 10 orders with them and I have never had any problems, the package came to the door of my house very fast, the customer service is one of the best, thank you Gearbest.

Date of experience: June 8, 2017
California
1 review
4 helpful votes
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I ordered a case and it has been two whole months that I haven't received it! Don't order anything from this site if you don't want to receive your order in a long time maybe even months or a year.

Date of experience: March 27, 2016
Lily L. Gearbest Rep
over a year old

Dear Laile,
Thank you for your important feedback and for letting us about your experience with us.

From time to time with thousands of shipments there will be an occasional issue with shipping. We have followed your issue now, please rest assured we will resolve it to your satisfaction.

We are looking forward to hearing from you soon.

Best Regards,
Gearbest.com

Cyprus
3 reviews
1 helpful vote
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50 Orders till now
August 6, 2019
Updated review

This is a followup review of GearBest. So I'm up to 50 orders now and I'm still happy with GB. No issues, nothing. When I needed to RMA an item they just sent a new item after providing the proof.

Date of experience: August 5, 2019

My Honest opinion
January 18, 2018
Previous review

To start, GB is a MEGA store with almost what ever your tech needs. So, my kind of store. What ever I need, my first stop will be GB, Even if it's not tech I still search for it.
Up until now I have made 33 orders from GB and I haven't had any problems. All orders arrived safe and sound. And all functional. No DOA's no need for RMA. I purchased a Lenovo ZUK Z2 from there. Everything when smoothly and it's my best phone to date. All I can say is do not hesitate to shop at GB. Best items at the best prices. Two thumbs up!

Date of experience: January 17, 2018
Spain
1 review
0 helpful votes
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Excelent
July 24, 2017

This place is the best web to buy, every day they have offers and the shipping is so fast. I have bought so many products, like my new mobile phone, it arrives in one week and perfecly packed.

Date of experience: July 24, 2017
Brazil
1 review
0 helpful votes
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Excellent Store
July 12, 2017

I discovered that the gearbest already has a time, and today I only trust it to make my purchases, great products, excellent prices, fast shipping, I stopped buying here in Brazil and today I only buy through the best seller, they have the Best service before sale and after sale.

Date of experience: July 12, 2017
Belarus
1 review
0 helpful votes
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I recommend this site. Very good prices. Vsegda can ask a question and get an answer. Only original products. I think this is the best site for a shopping spree, he 'll buy another.

Date of experience: December 1, 2015
Poland
1 review
2 helpful votes
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Best shop
March 18, 2018

I have bought some electronic stuff and everything came to me really fast and it was packed wery well so u dont have to worry about your package, i would recommend Gearbest for everyone.

Date of experience: March 18, 2018
Croatia
1 review
1 helpful vote
Follow D B.
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I ordered Xiaomi MI 4K, which was returned back to Gearbest warehouse after couple days, which i was not aware off, after i contacted them and yes they confirmed that they send package back to its origins, i double checked and it has been delivered to theirs warehouse, i wrote to them couple times, actualy 10 times we spoke, and they got item, but they refusing to refund at least for xiaomi mi minus shipping, so techicaly they are keeping my payed product and my money! Ashame off you, such unproffesional company!

Date of experience: February 16, 2018
Lily L. Gearbest Rep
over a year old

Dear D B.,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

Best regards,

Gearbest Customer Service Center

Germany
1 review
0 helpful votes
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I think GB is great
November 26, 2017

I use gearbest for my e cigaretten things. I have always been successful and also the order process is simple. The shipping time is appropriate and to date never something was broken.
We recommend..

Date of experience: November 25, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441