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Gearbest
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Gearbest

gearbest.com
Italy
1 review
0 helpful votes
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I love it!
February 21, 2017

I bought the Xiaomi Yeelight RGBW E27 Smart LED Bulb.
The product is nice and exactly what I was looking for to give a light atmosphere to my room. The GEARBEST service is always good. Customer care is always ready to move any doubts and problems. The shipment work very well from China to Italy, around 20 days. The prices are always very convenient!

Date of experience: February 21, 2017
Turkey
1 review
0 helpful votes
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Gearbest Rockbros Polarized Cycling Sunglasses
December 26, 2017

Hi i'm Hakan
Geatbest: Cevikhakan74
My order WB**************
Shipment number: RC*******MY

Gearbest it's a very reliable site. I've ordered many products. There was no problem.

Rockbros sunglasses are very nice and helpful. Very good quality and lens is succesful.
I order Mar 26,2017 14:02:36 PM. Comes April 18 in TR.

Date of experience: December 25, 2017
Spain
1 review
0 helpful votes
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Their prices are the best on the market but their shipping is awful. I have been waiting a order since 24th of november. It is what happens when you don't chose faster (paid) shipping.

Date of experience: January 4, 2018
Spain
1 review
0 helpful votes
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Until now I have made three purchases from GearBest which were delivered to my country in Europe in less than 4 weeks time (using economic delivery options), and since then I have made two more purchases which are yet to arrive. With regards to the first three purchases, the parcels arrived in good condition, and so did the products inside (an e-cig atomizer, toys, and cables).

The atomizer is an original one, not a dupe, which is great taking into account the cheap price of the product. Further, even though I did not expect much from the quality of some products such as small toys and cables, the products were much better than I expected to be honest. Usually cheap conductive materials and connectors (in cables) are used, or cheap plastic materials are used in some toys, but the ones I purchased have better materials and seem to be built very sturdily. Only time will say whether these in fact are good products, but I have reason to believe that they are and thus I have made further purchases from GearBest which I expect to arrive very soon.

Date of experience: December 30, 2017
Costa Rica
1 review
0 helpful votes
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Good Option For Gamers Low Cost
October 31, 2019

In gearbest I found great products with low cost for my pc gamer, the product is good quality, the time to shipping is fast, and the experience en android app is very easy touse

Date of experience: October 28, 2019
Canada
1 review
0 helpful votes
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Recommend Gearbest for those who are willing to wait for the product to arrive, And although the shipping isn't amazing the prices for the products are simply awesome, I found an Arduino UNO r3 for five bucks! So I recommend it.

Date of experience: December 12, 2014
Turkey
1 review
0 helpful votes
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I ordered Ulefone Be Pro 2 4G Phablet from presell. After a few days, ıt came in to stock they send it super fast.
Order No.: WW**************
İt came super fast just in 5 days.
Phone is amazing amd I am very happy to have that good item so fast.
And I ordered 32GB Samsung Class 10. It is cool for phone. It came one day before phone.

Thanx gearbest.

Date of experience: January 14, 2016
Brazil
1 review
0 helpful votes
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Good store, the best
March 5, 2018

Great products, service, quality...
I received the products in a relatively small time interval, they came without defect, in perfect condition, I just have to thank

Date of experience: March 3, 2018
California
1 review
3 helpful votes
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Dont Buy from them
October 28, 2015

I bought a few items from including chargers that do not work.
Have sent them several messages with no response from Customer Services.
Will not reorder anything from them, agai

Date of experience: October 28, 2015
Lily L. Gearbest Rep
over a year old

Dear pat,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Belarus
1 review
0 helpful votes
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One of the best site
April 17, 2015

Fast and free shipping. One of most low price. Polite and patient support. Paypal protection. Wide shipping options and more. Very like, definitely will buy again!

Date of experience: April 16, 2015
Belarus
1 review
0 helpful votes
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Good shop
April 12, 2015

One of most low price. Fast and free shipping. Polite and patient support. Paypal protection. Wide shipping options and more. Very like, definitely will buy again!

Date of experience: April 12, 2015
Hungary
1 review
0 helpful votes
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Cheap and fast!
January 25, 2018

They are correct, they have perfect prices. All their products are excellent and quality!
Their customer service provides instant assistance, whatever it is... (delivery, product, etc.)

Date of experience: January 25, 2018
Ukraine
1 review
0 helpful votes
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Gearbest provide nice customer service and good prices for a many home-automation gadgets. Fast n free shipping is a very big deal for a Chinese store.

Date of experience: March 26, 2017
Kazakhstan
1 review
0 helpful votes
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The best
February 1, 2018

I buy two years on gearbest and am very satisfied with the service. Good packaging of goods. Never send a fake. Description of goods accurate and responsive support. I recommend.

Date of experience: January 31, 2018
Ukraine
2 reviews
0 helpful votes
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Best china shop
December 12, 2015

The site of the highest quality goods, no fakes. I bought a phone, sent very quickly, the courier brought to the door. There is wider support for Russian, I recommend!

Date of experience: December 12, 2015
RU
1 review
0 helpful votes
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My lovest shop
August 13, 2017

I fell in love with him last year. I ordered several products that struck me with their quick delivery. Problems I have never met. And the timbre was never blocked

Date of experience: August 12, 2017
Serbia
1 review
0 helpful votes
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Best website ever!
February 20, 2019

Website is created for buying excellent products.

The website have fast services, nice prices, 10/10!

There are coupons that further reduce the price.

All in all the best shopping site!

Date of experience: February 19, 2019
Poland
4 reviews
0 helpful votes
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Pleasant shopping
April 29, 2017

Gearbest is a very pleasant place to shop. In the store are very favorable prices. Shop make a lot of promotion. Good contact with the service allow for nice shopping.

Date of experience: April 29, 2017
California
1 review
0 helpful votes
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High-quality online store
September 28, 2019

Packages arrived as expected, with no problems. Best prices we could find for the stuff we wanted. Great storefront that made it easy to find what we were looking for.

Date of experience: September 25, 2019
Ukraine
1 review
0 helpful votes
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Very good store
September 14, 2017

I tried different trading platforms and stopped at the gearbest. Good quality goods, constant discounts and responsive and fair support. I advise everyone to this store.

Date of experience: September 14, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441