I'm a novice and this is the second order I've placed with GearBest.com. Product is quality, quickly delivered, and good packaged. I will definitely use them again and recommend them.
I really like this website because I always find everything at very good prices, they also provide good customer service and their shipments are very fast.
A handy knife at a good price. Well made and sharp. Useful in everyday life. The shipment arrived quickly, well packed. I recommend shopping in gearbest.
Good prices, it is better to buy flash sale items. Also you can use gearbest points to reduce the price. Shipping 2-4 weeks to Israel.
The shipment is well packaged.
I bought a razor and several phones. The shipments were accurate and the prices were always cheap. Customer service has always responded promptly to my requests by solving any problems
They offer a very good quality products with a good prices. The communication process with customer is excellent, clear and update. I will buy again soon.
I bought a router in August, arrived in perfect condition, within the time should come. The attendance for sale and post sale was excellent by GearBest.
Gearbest have been giving me the best online buying experience ever
It is very reliable and offers a constant support when buying.
Simply the best website.
Wide range of original products, the shipping is fast and well packed. Several payment methods. The after sale support is very responsive and fast. I'd definitely recommend buying from gearbest.
I'm very happy with my purchase, gearbest was had prompting replies when I had any questions and the product arrived perfectly and according to the expected.
Good store, lowest prices among all other stores, good products, and responsive support, 95% of my purchases are from this store. I trust and love theme.
I am very happy making orders from this web site.the prices, the after sales, and the variety of products, especially from xiaomi makes me order again and again. Love gearbest.!
Every purchase on Gearbest is a real pleasure. A huge selection of products, low prices, frequent sales and fast delivery - this is why I come back here again and again.
Gearbest is a very interesting online shop. You can find a lot of things cheaper than everywhere else. Their customer service is very fast and reasonable.
Gearbest is one of the best online shop. Already bought several products and everything went excellent, especially the care they have for the customers. Support is very kind and helpful.
I ordered these great products on november 27th and I got them in less than a month.
I have no complains about this site yet.
Great people and amazing community!
To be honest I buy everything at gearbest.
The prices are unbeatable, the shipping time is very fast and the best is that it never stops at customs.
Order: **************305
"This transaction could not have been easier, nor the delivery any faster. I was really impressed with my ordering experience from start to finish. Great job! DOOGEE Y100X 2.5D Corning Gorilla Glass Android 5.0 3G Smartphone"
It was very nice to buy stuff on gearbest.
>Fast shipping (8days to Poland)
>Good packed ware
>Really good quality of product
-Selfie stick is stable, can be holding in pocket.
Worst service, no replies, debit bank account quickly, no order even distributed. Seems like a scam.
My advicem ad=fter reading many reviews is not to use them.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Gordon,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com