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Gearbest
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Gearbest

gearbest.com
Lithuania
1 review
0 helpful votes
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BEST Online Shop!
September 27, 2018

I'm a novice and this is the second order I've placed with GearBest.com. Product is quality, quickly delivered, and good packaged. I will definitely use them again and recommend them.

Date of experience: September 27, 2018
Mexico
1 review
0 helpful votes
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Very good online sales page
June 4, 2018

I really like this website because I always find everything at very good prices, they also provide good customer service and their shipments are very fast.

Date of experience: June 4, 2018
Poland
1 review
1 helpful vote
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Sanrenmu 7010 LUC from Gearbest
February 6, 2018

A handy knife at a good price. Well made and sharp. Useful in everyday life. The shipment arrived quickly, well packed. I recommend shopping in gearbest.

Date of experience: February 5, 2018
Israel
2 reviews
0 helpful votes
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Good Chinese seller
January 26, 2019

Good prices, it is better to buy flash sale items. Also you can use gearbest points to reduce the price. Shipping 2-4 weeks to Israel.
The shipment is well packaged.

Date of experience: November 5, 2018
Italy
1 review
0 helpful votes
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Great e-ommerce site
June 12, 2017

I bought a razor and several phones. The shipments were accurate and the prices were always cheap. Customer service has always responded promptly to my requests by solving any problems

Date of experience: June 12, 2017
Brazil
1 review
0 helpful votes
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They offer a very good quality products with a good prices. The communication process with customer is excellent, clear and update. I will buy again soon.

Date of experience: February 6, 2018
Chile
1 review
0 helpful votes
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The perfect shopping
October 9, 2015

I bought a router in August, arrived in perfect condition, within the time should come. The attendance for sale and post sale was excellent by GearBest.

Date of experience: October 8, 2015
Brazil
1 review
0 helpful votes
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Very reliable
December 5, 2017

Gearbest have been giving me the best online buying experience ever
It is very reliable and offers a constant support when buying.
Simply the best website.

Date of experience: December 5, 2017
Portugal
1 review
1 helpful vote
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Trusted seller
February 21, 2018

Wide range of original products, the shipping is fast and well packed. Several payment methods. The after sale support is very responsive and fast. I'd definitely recommend buying from gearbest.

Date of experience: February 21, 2018
Brazil
1 review
1 helpful vote
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Great
June 20, 2019

I'm very happy with my purchase, gearbest was had prompting replies when I had any questions and the product arrived perfectly and according to the expected.

Date of experience: June 19, 2019
Algeria
2 reviews
0 helpful votes
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Excellent store
December 27, 2017

Good store, lowest prices among all other stores, good products, and responsive support, 95% of my purchases are from this store. I trust and love theme.

Date of experience: December 27, 2017
Greece
2 reviews
0 helpful votes
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I am very happy making orders from this web site.the prices, the after sales, and the variety of products, especially from xiaomi makes me order again and again. Love gearbest.!

Date of experience: December 20, 2017
RU
1 review
1 helpful vote
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Every purchase on Gearbest is a real pleasure. A huge selection of products, low prices, frequent sales and fast delivery - this is why I come back here again and again.

Date of experience: June 26, 2019
Portugal
1 review
0 helpful votes
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Cool online shop
July 20, 2019

Gearbest is a very interesting online shop. You can find a lot of things cheaper than everywhere else. Their customer service is very fast and reasonable.

Date of experience: July 18, 2019
Poland
1 review
0 helpful votes
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Great online shop
January 6, 2018

Gearbest is one of the best online shop. Already bought several products and everything went excellent, especially the care they have for the customers. Support is very kind and helpful.

Date of experience: January 6, 2018
Romania
1 review
1 helpful vote
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I ordered these great products on november 27th and I got them in less than a month.
I have no complains about this site yet.
Great people and amazing community!

Date of experience: January 10, 2018
Portugal
1 review
0 helpful votes
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Great store!
September 16, 2019

To be honest I buy everything at gearbest.
The prices are unbeatable, the shipping time is very fast and the best is that it never stops at customs.

Order: **************305

Date of experience: September 13, 2019
Belarus
1 review
2 helpful votes
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Very, impressed!
November 29, 2015

"This transaction could not have been easier, nor the delivery any faster. I was really impressed with my ordering experience from start to finish. Great job! DOOGEE Y100X 2.5D Corning Gorilla Glass Android 5.0 3G Smartphone"

Date of experience: November 29, 2015
Poland
1 review
0 helpful votes
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It was very nice to buy stuff on gearbest.

>Fast shipping (8days to Poland)
>Good packed ware
>Really good quality of product

-Selfie stick is stable, can be holding in pocket.

Date of experience: February 26, 2018
Israel
1 review
3 helpful votes
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Worst service, no replies, debit bank account quickly, no order even distributed. Seems like a scam.
My advicem ad=fter reading many reviews is not to use them.

Date of experience: December 10, 2015
Lily L. Gearbest Rep
over a year old

Dear Gordon,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441