IF YOU HAVE COME HERE TO READ REVIEWS ON GEARBEST DON'T WASTE YOUR TIME. ALL OF THE 5 STAR REVIEWS ARE FAKE AND WRITTEN BY GEARBEST THEMSELVES, OR THEY ONLY CATER TO AND HELP CHINESE PEOPLE. EITHER WAY THE FORUM HAS BEEN STACKED BY GEARBEST AND THE ONLY REVIEWS YOU CAN TRUST HERE ARE THE ONES WHERE PEOPLE ARE BEING RIPPED OFF
I've ordered a Xiaomi Mi Smart Network Speaker from this site and received it in 1,5 weeks from China (I'm living in Hungary). I opted the EU Express shipping method so I did not have to pay VAT and customs...:-) The product is original Xiaomi quality and very well packed.
I'm a gadget addict: formerly, I preferred other webshops untill I found GEARBEST. I've had 20+ orders from them but they have never left me alone but provide excellent services. The Customer Service responds in 24 hours at least, the tracking number can be tracked properly and do not forget GEARBEST's unbeatable prices. Order with confidence: highly recommended!
Ordered router ASUS RT-AC51U. Order No.: W**************.The cost came to 60% less than in the local online store. Original product.It was delivered quickly. Everyone is happy. I advise this store.
Original Xiaomi product(W**************)
- Works great with Android, iOS devices and Yi action camera
- Has battery integrated which can be charged over microUSB port
- Connects quickly
- Long stick size when expanded
- Great price
I would like to share my Gearbest shopping experience with everybody. I purchased a Chuwi vi10 tablet. Must say it was exactly as described@ Gearbest's site. All items are portrayed with a full description & specs including live video clips that show you the product and how it functions which makes your decision to purchase much easier I think.
They have the cheapest prices that I've seen anywhere online yet! They also package your order with the best packing materials and show you a picture prior to shipping. Tracking numbers are mostly free depending on purchase price & there is a variety of the way your item is shipped which you get to choose from.
Living in Greece I chose airmail via post NL. Had a tracking no and was able to see the shipping progress which took approx 12 days to arrive at my home. That's really fast I think! My purchase experience was great. Have already ordered some more stuff. Oh you also get points for shopping which = money so your next order can be even cheaper. Any glitches with your
Order are rectified asap! Had a small order one time that never arrived via surface mail. Well I was reimbursed not questions asked. Can't beat that!
I recommend Gearbest 100%. Keep up the good work guys!
Website where you can buy everything at a good price recommended without a doubt will buy there is always as it gives me confidence and more being youtuber (tutti android) publish their reviwes
May 03,2017 21:33:43 PM Order number: W************** nickname Voland28
The product came very quickly and everything works fine, I have been cooperating with this store, service and goods for a long time, very satisfied.
I'm buying from Gearbest for 1.5 yeras and i ddint experienced anything bad. Everytime all was fine - shipping, quality and support :) They have good promotions :)
Pros: Nice touch, good transparancy, no additional colors, great oleophobic coating.
Cons: A little smaller than the size of the screen. Makes it harder to install.
Geabest is one of my trusted online shop, i have buy from them several times and they all came exactly as advertised / description, their respons to problems is also very fast and helpful.
I've ordered few items so far from Gearbest. Xiaomi Hybrid Dual Driver (W**************) arrived home safe and sound while the other item is on the way! No problem at all with my order and perfect tracking system. The item purchased works perfectly and I'm really satisfied of it. The feedback on site is very useful and also I found very good their customer service post-sale. I can only write positive reviews about Gearbest. No item refunded/wrong, so it's good. Hope this review is helpful. When I'll get my Xiaomi mi Band 1S I'll update this review or write a new one in case. Thanks. - ITA - Soddisfatto di Gearbest sotto tutti i punti di vista. Venditore consigliato
Ordered a Kakashi Figure from Gearbest 18 days ago and still haven't gotten it, been seeing many bad reviews about the site today so now I'm not surprised, I'm giving it til the end of the week, also the forgot password just loops around and nothing helped me get my password back so I can't even track the damn thing which I paid an extra $3 to do, needless to say these bastards aren't getting my business again
Dear Austin,
I want to start by thanking you for notifying us about the issue. We are sorry for the inconvenience.
I have checked it for you in our system, we are sorry that we did not find your order in our system. Could you please recheck if the order number is wrong? Please kindly refer here: http://user.gearbest.com/m-users-a-orderinfo-n-WWP1602261544429971.htm?type=1
Awaiting for your early reply.
Best Regards,
Gearbest.com
Do you need a shop on web? Please visit GearBest. It is a very good shop on the web. You can buy everything, t-shirst, shoes, electronics items, watches etc etc. It's very easy,
Choose your items and pay using paypal or your credit card. In a one or two weeks your items is on your table. Oohhh yeahh: D
Find anything. There are drills, clocks, supplies, sportswear
Etc etc. Th eshipping is very faste and all prices are very good. The support center is very excellent and they are very fast to
Answer to all your requests. They have both tickets and live chat. Do you have a wish? Yeahh choose it.
The worst customer experience I have ever encountered.
Ordered phone on 25th April.
Product page says ships within 1-2 days.
I also paid for express shipping 6-8 days.
Contacted gearbest after 4 days as order still said processing.
Was told product was in stock and to be patient and wait for shipping information.
Told the same after 5 days.
Today I am told that the UK warehouse my product was to be shipped from is closed and relocating.
How can you sell products from a warehouse that doesn't exist?
How can you claim to have items in stock in this warehouse?
How can you charge customers for express shipping when you know you cant fulfill the order on time?
Every time I've asked when my phone will be shipped I've been given vague responses but no actual answer or date.
Every time I've asked when the warehouse relocation will be completed I've been ignored.
Customer service responses have been prompt until i mentioned I wanted a refund. Now they don't seem to want to respond.
Scammers, thieves and liars.
Dear gerry,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
I like to buy products with high price / performance ratio. GearBest is a great place for this reason. Shipping is veerry fast. And customer servise is good. They reply messages very quickly.
On 12 September, I came across one flashsale on gearbest from this xiaomi original smartband, mi band 2. It was extremely cheap, a little more than 16 euros only. Was a flashsale. These smartbands in my country, Portugal, go well over 30,35 euros!
It was my first purchase on this site and i was worried about several things, including custom taxes, guarantee that would be an original product...
The shipment was very fast. It landed in Portugal after 20 days of shipment. It remained with my Country mail service (named CTT) for around more 10 days until being delivered in hand to me. So, I waited roughly 30 days, and this with weekends and national holidays in the middle.
And better of all, the box was sealed, all contents intact, original product and no import taxes!
If you can wait around 20,30 days for your order to be delivered, do it. You'll end up saving a lot.
I'll recommend any buyer to use the faster shipment services for more expensive orders.
This shop after-sales service was also very good. Polite staff, and always keeping me updated.
Started not long ago buying from Gearbest, all in all they have very good prices and good costumer care. It seems some shipping issues if happenning may be solved after sales
Gearbest beat all others on Yeelight prices. So you get quality products almost for the same price as no-brands on other sites and I really like buying experience on Gerabest!
It was the best site I found to buy international online, I bought several items, among them a cell phone, Xiaomi Redmi Note 3 Pro (Order: W************** Invoice: RU*******CH), this is just one of the other purchases I have made, all arrived perfectly, Great service from the gearbest part, great prices, very affordable. Had any doubts, quickly posted my order, Well packaged, I just have to thank.
I ordered a 3d pen and some filament, and it did not ship for over 30 days. I was given no indication that anything was wrong, or an updated estimate for when my order would arrive.
After talking with customer support, they repeatedly asked whether I wanted my refund issued to my Gearbest Wallet, to which I clearly and consistently respondedn NO. PLEASE REFUND MY ORIGINAL PAYMENT METHOD.
I wish I had never used this site. They are willfully dishonest and apparently incapable of getting orders out.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear THOMAS,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards.
Gearbest.com