Gearbest

I placed an order from Gear Best after hearing about them on a tech site. It turns out the tech site was making money off the referrals so their reviews were probably biased. My order has been stuck in processing forever. The contact form via their website does not work. I sent a Tweet and someone responed saying that my order was ready for shipping. It never shipped. So I opened a case with PayPal to report for non-shipment.

The moral is that some people may have had success with this company but from the reviews it would appear that this company has serious issues with customer service.

Sadly, I didn't use a search engine first or I would have come across Jabber

Update: Oct 19,2015.

As you can read, a supposed Gear Best rep replied to the comment and wanted my information for a refund. Again, this shows another reason not to do business with them. I have emailed three contact emails for them, filed a PayPal claim, and Tweeted numerous times. If they were a legitimate business they would have responded via normal channels.

Gearbest was happy to take my money, but when I asked for service, they were no where to be found. I submitted my concerns via the email where they were asking if I received the item, submitted a ticket, responded to the FaceBook Messenger messages - but nothing from them, other than more emails with sales offers, more FaceBook Messenger messages with offers, which I responded to. Still nothing! I've unsubscribed from their mailing list - where they were only flogging more offers. Blocked their FaceBook messages (only more offers, never a response) I will NEVER EVER deal with them again and tell anyone I know to avoid them!

I apologize for the bad English, but you have to start somewhere.
I'm a modder, I create wooden USB flashdrives, it's not a work, just hobby, but I'd like it and sometimes I create it for sale. And I'm a geek, I loved to use different gadgets.

In december 2015 I bought NEJE engraver. It's a liitle box that can do different cute and interesting thing.
Choice a b&w picture, load it in programm and then BURN!
With this laser you can engraving wood, rubber, plastic, carton, leather. Can cut paper, expanded polyethylene and felt. Of course, it can't work with metall, stone, ceramic, because it's only 0.5W of power.
You can made gifts, engraving on different things and made a cool timelaps, like me)
https://www.youtube.com/watch?v=R8NmFmF_SmA
Moderators, I'm sorry if add link to youtube forbidden.

MiScale purchase on GearBest was my first experience with this seller. Link to item: http://www.gearbest.com/home-gadgets/pp_*******.html

Item was purchased on Nov, 23 2016. It tooks about 3 week to reach Kharkiv, Ukraine.

Item was delivered right to appartments. Package was good, scales was in working condition (however no battaries was included - however it was expected from item description).

Scales is still working and used by me every day.

I am a devoted customer at gearbest. Never been disapointed with ther sevice nor the stuff they sell. Just love how quick items are shipped, how quick they respond to every single question I may have. This is just a top quality Customer Service. Not only all the items are brand new and original, the price is also a great deal - been trying to find a better deals but they have no competition. Their loyality program is also excellent - on every single order I receive ponts which can be spent on the next purcharses - its like few % on every transactions goes back to you. Awesome. Would definitely recoomen to anyone. Especially EU customers will be satisfied that they have a EU warehose which is just great when your order is time sensitive!

I ordered xiaomi wifi amplifier. Excelent communication with support. Product with perfect quality, fast shipping, I am very satisfied. Probably the best online shop from China! I strongly recommend.

I was very skeptical about ordering from Gearbest but I am happy to report that I received nothing but excellent customer service from them. Gearbest offers insurance for packages at a vey low rate and you are therefore guaranteed to receive your purchase should you take this option. This gave me great peace of mind when ordering.

All my queries about products I was interested in purchasing, were answered promptly and professionally before I placed my order. My package was shipped quickly and arrived in South Africa without any damage. The items that I ordered were as advertised and of good quality.

I did lodge a complaint about an additional fee that I was charged by the shipper Aramex for clearance in SA and Gearbest listened to my complaint and paid for half of this additional fee. Customer service of this high standard is hard to come by these days and I will continue to purchase from these guys.

Futhermore they always have great specials and rewards for writing reviews of purchased products. This is an excellent incentive program as you actually get money back as credit for your next order.

I would also like to recommend Gearbest to everyone as they are trustworthy and are willing to go the extra mile to satisfy their customer's needs.

I make an order for the mouse. The next day was sent a parcel, and give the tracking number.
That is the speed!
I am amazed.
By the way mouse came quickly. It works as it should. Well packaged.

I've bought several electronic devices at Gearbest, and I have never been dissatisfied. The price has always been reasonable or low, shipping times are faster than I thought and when I have had any problem with my order they have made their best to solve it.

The last device I bought (Jan 27,2017) was a SCISHION V88 plus Smart TV HD Box Android System and I still can't believe I paid less than 30 for it. It's a great device, much better than I expected.

One thing's for certain, the next time I need another device I will look for it at Gearbest in the first place.