SAME REVIEW AS THE REST. PAID FOR ITEM ON 10/17. REQUESTED DELIVERY THRU USPS. PER THEIR WEBSITE NOT SHIPPED UNTIL 10/19 (2-DAYS) & HAS BEEN IN THE SAME LOCATION IN NJ SINCE 10/20/17, BUT FOR SOME REASON AMERICAN LINES HAS MY SHIPMENT & IT HAS NOT MOVED.
GOT LAME EXCUSE FROM THE SUPPORT CENTER. DON'T HAVE A # TO COMMUNICATE WITH THEM.
WAS GIVING THIS COMPANY A CHANCE.
CANCELLING THIS ORDER FOR NON-RECEIPT WITHIN THE BUSINESS 5 DAYS; NOT SHIPPED THRU THE CORRECT CHANNEL AS REQUESTED (USPS) & NO UPDATE. ESPECIALLY SINCE SEEING THE REVIEWS FROM THE 24TH & 25TH.
I ORDER OFFLINE ALL THE TIME & THIS IS THE FIRST TIME WITH THESE ISSUES.
Great experience with this store! Fast shipping, great products and great prices! I'm very happy! I have already bought a lot of items and I love all of them. No problems so far.
I use this store for some time and I was not disappointed. I recommend Gearbest.
You can buy cheap, sometimes there are cool promotions. I like to buy there, it gives me pleasure
Ordered a mini camera from them. Took my money and did not ship for three weeks. When I contacted them after
Three weeks, and asked for a refund, they told me the item shipped and would reach me in another three weeks.
They are refusing to refund.
DO NOT BUY FROM THESE CHEATS. THEY WILL TAKE YOUR MONEY AND CHEAT YOU.
Dear A J.,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
For more details on our shipping methods, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest Customer Service Center"
I had a problem with the order and it`s solve very fast. I´m waiting another order but the 2 orders i take earlier they are so good. The drone is like in the page and the other things too.
Hello I write from Italy,
I ordered the sj5000x as a Christmas present for my son and I'm a bad experience with Gearbest.
Ordered on November 30, Shipping within 5 days, yesterday they write that it still takes 10-15 days for shipping!
My order N° W**************
I spent more than $ 200 with accessories and I'm in danger of not making happy my son for Christmas!
I often make purchases on the Internet and GEARBEST really the best place to buy electronics, gadgets and various accessories. Like in GEARBEST wonderful customer service. Very reasonable prices and bonuses for various holidays! I advise everyone GEARBEST - I think it's really a safe place for shopping online at great prices!
Gearbest the best
Basic facts about Gearbest after that as I bought and more than 100 commodities.
- Really pleasant prices in a division (Deals Gadget, Flash of sale and other thematic actions)
- The best service of support that I when met sky in the internet shops that helped me at 100% situations, even when I had problems with a custom
- All spores, that the constrained (damage of commodity, not delivery to the commodity, defects of commodity) decided on benefit
- Delivery of commodities to Ukraine on the average to 30 days, Ukraine of priority mail to 20 days.
- GB of points another good possibility to economize to 30%
*All higher described can confirm a comfortable for you method
My recent experiance with gear best was great, i was looking for some cctv cameras for my home and found some at a very resonabkle price, i went ahed and purchased them immediatly dispatch and delivery time was very fast and the packaging was 5/5 i would really reccomend using gearbest!
Update on Review 09-28-15:
After writing my reviews, customer service reached out to me. They refunded me 15 dollars due to the pre-sale order errors. I informed I would update my review in regards to customer service. I am happy that they did try to make amends to the situation but I am disappointed that it took writing negative reviews to any results. I am still waiting on the merch. They sent me an update today that it has hit the states. Hopefully I will have soon.
"I placed a pre-sale order on July 31,2015 for Original Pioneer4You iPV D2 Box Mod and an order for DIY 6 - in - 1 CW Coil Winder Kit RBA Coil Jig Coiling Tool for Electronic Cigarette. I still have not received either of these items, today being September 21,2015. I opened a ticket with the site to figure out what was wrong. I was told on one occasion 7 day. 10 days later I messaged again and they told me 5. Finally after being blown off, I asked if I was going to be refunded back the additional 10 dollars for placing a pre-order because I did not receive this item when it was released. They ignored me. I just checked again, and the items have not even left China. I have been blown off and lied to. Worst customer service ever. Be careful ordering from here, you may never get your items! "
Dear Amber K.,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
Thanks for Gearbest customer service to solve the problems I had with my orders. I am good with the solutions. Keep up good work. They are always there for you. I will order from them again.
I like the products that I bought, very fast shipping and the products was perfect. First I bought a Smartwatch #N1 there, and I like it very much, the price was awesome. Then I bought a case for my Nintendo Switch, and it was very nice, I really needed a case for my switch, and it arrived earlyer than I expect
I often ordered goods on the gearbest and there were no problems. The site is easy to find everything that is needed, generally I am satisfied with the work of the store and customer support center
I've been buying from Gearbest for a long time, and it always sends the products perfectly packed and very fast!
The prices are the best too. I always compare, but I never buy from another store.
I've ordered KMASHI Force K2 Car Jump Starter in December 8,2015. But i don't received the package over 70 days, Then I've informed gearbest about missing package, and they asked me to pay $30 to resend the item, or refund only half of the price to my GB wallet.
But i don't think will be buying anything from them again.
Dear Bill,
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconvenience we may have caused.
Appreciate your cooperation and kindly understanding in advance!
Best Regards,
Gearbest.com
I am very happy to have discovered this site. All products are original. On the quality of the goods no complaints. First delivery. In general, I am satisfied with website. I can recommend it to all.
It is now over 2 months since I placed an order with GearBest and I do not have my item. First I was told it would be 10-25 days for my item to be delivered, then I was told 45 days, then I was told 60 days, then I was told it would be delivered by October 6 and I still don't have it. I was promised a refund and I don't have that either. Maybe they should change their name to GearYouSuckTheBest.
Dear Robert,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
I found the shipping status unchanged for a week and when I ask the courier, they said they only received paperwork parcel but not the actual parcel. What happen to GearBest? What are you guys doing?
Dear Vanessa,
Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.
We have reviewed your order in detail. The package is sent out on 2016-04-27. It was delivered on 2016-05-06. You should receive the package now. Could you please reply us in the ticket for confirmation?
Awaiting for your early reply.
Best Regards
Gearbest.com
Worst delivery service ever!
I had ordered a jacket from gearbest and was quoted a delivery time frame of 10-25 business days, I placed the order in the month of NOVEMBER and haven't received the product TILL DATE. I live in India and the product was dispatched to me from China. When I contacted them they said the product will be delivered within stipulated time. It didn't, I contacted them again and they then quoted another time frame of 25-45 business days! Really for a jacket it's too much, I ordered it from, there because I liked it and wanted to wear it in winters, which are by the way, now over. Thanks to gearbest. I requestd them to contact their logistic partners but haven't got any response They have no ways of contacting their logistics partners and they really do not show any concern for their new customers. Overall worst experience ever with an e-commerce. I would urge anyone from India to think twice before ordering anything from them. I'm not even sure if I'm going to receive my product ever.
Dear Sandeep,
Thank you for being kind enough to tell us about your experience.
We are sorry that you have not received your order yet. Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html We have followed this issue and will solve it to your satisfaction.
Thank you for your important and valuable feedback.
Gearbest.com
BEWARE IF YOU HAVE A RETURN. This is the worst company i have ever done business with as far as drones go, i got a drone from them that was DOA and they will not take it back without a pic how do you take a pic of a dead motor to show its not working, and on top of that they did not send any landing skids did i get them no. The only way to solve this problem after many emails is i have to buy a new motor and skids and install it my self. I will never buy another thing from this company.
Dear TIM,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have detailed warranty and return policy for the quality issue. Please kindly refer here: http://www.gearbest.com/about/warranty-and-return.html Could you please give us your order number here? We will follow your issue and resolve it to your satisfaction.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Remella,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center