alex b.

I cannot be more satisfied with this online shop. They manage to help me with my international order from the first instant till the reshipping of a defective item. Not only the customer support is super responsive, but they also work pro actively to minimize the inconveniences of any issue that does not even depend on them.
If I could only put a 6th star I'd do it.
Many thanks super recommended

I bought from this site assuming it was a serious reseller.
I had an issue with a MIUI car air filter after few months of rare usage in my B class mercedes.
I asked to help with the "one year repair warranty" option,
But it come out (after a waste of time uploading pictures and videos) that the item is one that "cannot be repaired" well so the "one year repair warranty" doesn't apply.

There was unfortunately no mention on the item listing about this important point.
I'm a bit surprised and don't know how to solve this.

The alternative option has been to have a 20% refund that will not cover neither the repair nor a new filter.

I will add details as soon as this comes to an end
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Short update: the support offered a prompt response through sitejabber (which I wish to thank). I will update again as soon as there is an actual option that will solve this issue.

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Final update: it took a while, but in the end thanks to Silency from Gearbest support I had a refund of the item. So, in the end, I'd say everything was good. I also have to add that Silency was so kind to make me send back (I paid for the shipping only to Spain and not China fortunately) also the additional filter related to the first bought which was completely useless without the initial item. Thanks for all the effort. I'm glad to review my opinion.