The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Very fast shipping, very good packing, excellent website, i will buy again!
One of the best chinese websites for electronic devices
I ordered about 10 times, mostly small gadgets. There website works very well I you want to make a good deal on gadgets. Payment is easy (PayPal) and the great customer service makes up for the long delivery. Great Store! I can only recommend it
Tienda en la que se puede confiar, envios rápidos. Nunca he tenido problemas con ellos, siempre tienen muy buenas ofertas y grandes precios con sus cupones.
Gearbest is an awsome site where you can find almost anything you want with a good price, also there is different ways to pay, and there consumer service is very good
It's really hard, for me, to surf on gearbest without spending some money on the excellent kinds of stuff the sell! The price is very good and their support help you with everything you need. Really appreciated!
Used this site over the past couple of years.
Bought many random gadgets and smartphones.
Well priced!
Very good rewards points system that has paid for several items.
Will continue to use in the future:)
Jessica Cyprien-Stevenson
Such a great website that sells almost everything for such a great price. I have bought many items from the site and will continue.
Every product is great and, with the best quality.
Also support center assistants are fastful and very nice.
Shipping time is quite good.
In my opinion I consider the best site for importing products to Brazil. So I highly recommend the site for buying products
GearBest is a very good online store with good promotions
PayPal provides customers with a 180-day transaction security protection
GearBest provides a secure shipping method in every case
Delivery time approx. 17 days Post NL
Professional customer service
Tpwary as described.
I recommend GEARBEST
GearBest to bardzo dobry sklep internetowyz dobrymi promocjami
Płatność PayPal zapewnia klientom 180-dniową ochronę bezpieczeństwa transakcji
GearBest zapewnia w każdym przypadku bezpieczną metodę przesyłki
Czas realizacji zamówienia około 17 dni Post NL
Profesjonalna obsługa klienta
Tpwary zgodne z opisem.
Polecam GEARBEST
Quality products, good price, good shipping time and also a very good customer service, I'm sold. I wanted to share my experience for those who are looking for a good and trustful store, just like I was.
Order number: W************** Jun 12,2017
Im shopping with gearbest for an almost a month now and i love it there is no hustling with different sellers about the originalty about to product they sale like other china based sites, with gearbest they guarantee their product orginality that with an complete refund option that only puts the gearbest top in my book, they also have a shipment fee free priorty mail to my country which from my experience it takes about 8 to 10 days to reach me and thats wayyy better than i expected i would definetly recommed gearbest
W**************
Oct 26,2017
Lamp Dim
Authentic coils for my cubis, come less than 20 days and r original in less than 10$ so Im very happy for them, gonna rebuy soon
I'm happy with the shop. I often ordered everything in the Gearbest store at the highest level. Prices are pleasantly pleasing. Fast delivery. My last order W************** of the track *******359 was delivered in 19 days. I recommend to everyone!
I have an excellent opinion about Gearbest. First, they have a good relationship between price-quality. You can choose between different kind of Shipping with different prices and distinct types of payment. The Customer Service always answered really fast.
I recommend Gearbest, I'm sure I'll buy again.
Something Gearbest has to improve on is the packaging of the products. There are other companies that protect it better, sometimes something arrives damaged and depending on the order may be useless, such as screen protectors.
Customer service has improved compared to two years ago. Two years ago I had a problem with one order and they didn't give me a solution but now I had another problem and I did not receive an order (earphones), I mentioned it and they sent it back to me, I received it without problem after three weeks and that solution has been a pleasant surprise because they did not ignore the problem and they solved it.
So, I want to share my shopping experience on girbest. The number of purchases over a hundred, so I have a little idea and experience with the store.
We consider the pros:
1) Very adequate prices
2) permanent flash-silks and coupons that discount the price even more
3) Quite a pleasant support service that works. He himself addressed several times to them, everything was decided in my favor.
4) Very good loyalty program and points.
5) In principle, an inexpensive fee for track number and a wide choice of carriers.
The minus can include:
1) disgusting packaging, or rather one layer of pimples. Often the attraction of the box is lost.
In general, I like their approach to work, I buy and often I advise buying.
Итак, хочу поделиться опытом покупок на гирбесте. Количество покупок более ста, так что небольшое представление и опыт работы с магазином имею.
Считаем плюсы:
1) Очень адекватные цены
2) постоянные флешсейлы и купоны, которые скидывают цену еще сильнее
3) Достаточно приятная служба поддержки, которая работает. Сам обращался несколько раз к ним, все решилось в мою пользу.
4) Очень хорошая программа лояльности и поинтов.
5) в принципе недорогая плата за трек-номер и широкий выбор доставщиков.
К минуса могу отнести:
1) отвратительная упаковка, а точнее один слой пупырки. Часто теряется привлекательность коробки.
Вообщем мне нравится их подход к работе, я покупаю и часто советую покупать.
I have been looking for where to buy 3d printer. But in many stores the price of delivery of such a large parcel was comparable to the cost of the printer itself, but I found the gearbest, and the cost of delivery was really small, I immediately made the order, and received the parcel for 14 days, I am very satisfied! I recommend this store!
I buy from this store 2 years. There were no situations in which the store let me down. There is excellent quality and genuine goods always. The price of goods is the best and bonuses for regular buyers. My last order is 27 Oct. 2017, order number W**************.
I love gearbest in short time, because we hadn't support and trade in our language as turkish. But now we had turkish version, and special promos for turkey. Isn't done yet. Normally i was using aliexpress for e-trade. When i was buying some prıduct, i was waiting 35 days for shipment arrives. In this turkish gearbest, it's arrives to me in 8 days. Those are enough to me :)
Very good store.
After several purchases on the gearbest I almost completely switched to it from other online stores. Prices here are generally much smaller, an excellent system of charging points for orders that can then be used as real money with the following orders. Often you can catch coupons with excellent discounts on which goods can be taken almost for free.
Most orders come to Ukraine within two weeks.
The support service works well.
While no parcel has been lost or damaged, I hope this will continue.
I highly recommend this store.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.