logo

Gearbest
This website seems to be closed. Find similar businesses

website thubmnail of Gearbest

GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Croatia
1 review
0 helpful votes
Follow Ivan K.
Unfollow Ivan K.
Send Message
Share Review
Report Review

One of best sites you can order items from. I bought from them headphones, Andorid TV, smartwatch, USB 3.0, Micro SD, Car charger, Dashcam for my car (super cheap and top quality) and everything is working great, Price and item quality are great and sometimes I get my items in like 1-2 weeks from order date. All products are working great and when I got them they were well packed. I can recommend GearBest to anyone. This is great site for getting all kind of gadgets. I am already thinking about buying new phone from there.

Date of experience: November 28, 2017
Slovenia
2 reviews
0 helpful votes
Follow Tom T.
Unfollow Tom T.
Send Message
Share Review
Report Review

Trustworthly store
November 29, 2017

I am extremely satisfied with this store. Shipping is fast, about 14 days, prices are best. So it is worth a visit

Date of experience: November 28, 2017
Spain
2 reviews
0 helpful votes
Follow Jose M.
Unfollow Jose M.
Send Message
Share Review
Report Review

Best chinesse shop
November 29, 2017

The Best chinesse shop, better pices and faster delivery than another ones... I preffer them to another ones...

Date of experience: November 28, 2017
GB
1 review
0 helpful votes
Follow Hoppy H.
Unfollow Hoppy H.
Send Message
Share Review
Report Review

High fly gearbest
November 29, 2017

Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
Follow Filipe C.
Unfollow Filipe C.
Send Message
Share Review
Report Review

Gearbest is the best store for electronics and gadgets that I know on the WEB, with an awesome support and best communication with client, the support team will solve any doubts that you can have.

Date of experience: November 28, 2017
Portugal
1 review
0 helpful votes
Follow Jose C.
Unfollow Jose C.
Send Message
Share Review
Report Review

Excellent company
November 29, 2017

All purchases were quiet, have no problem with the company, there are some small issues with items on sale without stock but nothing that disqualify the company. I recommend it to everyone.

Date of experience: November 28, 2017
RU
1 review
0 helpful votes
Follow Aleks P.
Unfollow Aleks P.
Send Message
Share Review
Report Review

I ordered a card reader from Gerbest delivery to Russia took just over three weeks. Card reader I have been using for more than a year. GEARBEST provides many products at competitive prices and with various payment methods.

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
Follow Gabriel G.
Unfollow Gabriel G.
Send Message
Share Review
Report Review

Best site ever
November 29, 2017

So, i'll start with the format of the plataform, its so good and easy to use. After the prices are the best
The comunication and assistance of the site is so good
For me, one of the best sites

Date of experience: November 28, 2017
Kazakhstan
1 review
0 helpful votes
Follow Rafael B.
Unfollow Rafael B.
Send Message
Share Review
Report Review

My name Rafael, i will post review about gearbest, because is my favorite store.
My order number WP**************.
It's a 2 xiaomi pen and 3 ink.
I ordered this items 18.06, it's shipped 19.06 and delivered 14.07.
But other my order delivered for 2 weeks (very fast).
I like this pens, is original and good built quality.
I chose gearbest because:
1) good price
2) fast delivery
3) good support center
3) only original
I recommend gearbest :)

Date of experience: November 28, 2017
RU
1 review
1 helpful vote
Follow Frolov G.
Unfollow Frolov G.
Send Message
Share Review
Report Review

So far so well
November 28, 2017

I've been shopping in gearbest almost a year now and I am very pleased with my experience. Assortment and prices are excellent. Sometimes there are excellent discounts and promotions. And thr "Gearbest points" is great feature.
The only drawback is the time of delivery. Two or three times my orders lost in transit but the store has given me moneyback or sent the parcel again.

Date of experience: November 28, 2017
Greece
1 review
0 helpful votes
Follow bill m.
Unfollow bill m.
Send Message
Share Review
Report Review

Excellent shop
November 28, 2017

I ordered a drone from gearbest.
Fast shipping to Greece.
They have almost every product you can think to buy in excellent prices. Customer support is very helpful. I would recommend this shop to everyone.

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
Follow Wellyson F.
Unfollow Wellyson F.
Send Message
Share Review
Report Review

Tive duas experiências de compra no site da gearbest, um fone de ouvido e um smartphone e os dois produtos chegaram pra mim, apesar da demora

Date of experience: November 28, 2017
Italy
1 review
0 helpful votes
Follow Andrea L.
Unfollow Andrea L.
Send Message
Share Review
Report Review

GEARBEST TOP
November 28, 2017

Sono anni che acquisto e non ho mai avuto di che lamentarmi, ottimo store, catalogo e prezzi imbattibili, assistenza veloce e disponibile.

Date of experience: November 28, 2017
Poland
1 review
0 helpful votes
Follow Maciej G.
Unfollow Maciej G.
Send Message
Share Review
Report Review

Gorąco polecam
November 28, 2017

Na GearBest zamawiam od roku i jeszcze nigdy się nie zawiodłem. Każda przesyłka wysyłana jest zgodnie z zapisanym na stronie terminem. Ponadto wszystko jest zawsze bardzo porządnie zapakowane i jeszcze nigdy nie zdarzyło mi się żeby coś było uszkodzone lub nie zgodne z opisem. Na początku podchodziłem do tej strony z dystansem i zamawiałem tylko niedrogie rzeczy, ale z czasem kiedy zdobywałem coraz lepsze doświadczenia zacząłem zamawiać droższe przedmioty (elektronika i e-papierosy) i jeszcze nigdy się nie zawiodłem. Wielkim plusem jest to że oferowane jest wiele sposobów wysyłki (szybsze droższe i wolniejsze ekonomiczne) oraz kilka magazynów, a niektóre z nich znajdują się w europie, dzięki czemu bardzo szybko otrzymamy zamówione dobra. Ze swojej strony mogę polecić.
I have been ordering GearBest for a year now and have never been disappointed. Each shipment is sent in accordance with the terms written on the page. In addition, everything is always very well packaged and I have never had anything that was damaged or incompatible with the description. At first I approached this site at a distance and ordered only inexpensive things, but over time, as I gained more and better experience, I began to order more expensive items (electronics and e-cigarettes) and I have never been disappointed. The great plus is that there are many shipping methods (faster, more expensive and slower economical) and several magazines, and some of them are in Europe, so that we will receive the goods very quickly. For my part I can recommend.

Date of experience: November 28, 2017
Malta
1 review
1 helpful vote
Follow Brian L.
Unfollow Brian L.
Send Message
Share Review
Report Review

I have bought several items from this website. Tech gadgets, clothing and accessories and even more.

My experience was always good, with quick customer support, fast shipping and also an easy-to-use website.

The items I have bought (Xiaomi Yi Camera, Xiaomi clothing and other tech gadgets) arrived in less than 2 weeks and arrived in perfect condition and was quite a good deal. Tracking is also always provided. Items were also as described on the website and should you have any questions one of the customer support agents will answer 24/7.

Another pro is that this website accepts PayPal, something which many China-based websites do not have.

GearBest also gives customers GB points according to money spent on orders, reviews on their products and more. You can use the GB points to purchase real items.

Unlike other websites, GearBest offer high quality products with warranty and they also accept returns.

Date of experience: November 27, 2017
RU
1 review
0 helpful votes
Follow Andrei P.
Unfollow Andrei P.
Send Message
Share Review
Report Review

Gearbest
November 28, 2017

I made an order LeEco Le S3 X626 Order number W**************
All has reached intact and safe. Delivery time 25 days. The goods are original. I'm satisfied. I can recommend this seller

Date of experience: November 27, 2017
Brazil
1 review
0 helpful votes
Follow Adinelson F.
Unfollow Adinelson F.
Send Message
Share Review
Report Review

O melhor site de compra.
November 28, 2017

Gostaria aqui de deixar meus agradecimentos a equipe da GEARBEST, durante muito tempo tive receio de comprar em sites internacionais, uma vez que ja havia tido problema com outros, porém quando conheci a GEARBEST, e comprei alguns produtos pude ver como são profissionais, sempre fazendo tudo com excelência, recomendo a todos que posso. O melhor site para compras internacionais.

Date of experience: November 27, 2017
Poland
2 reviews
0 helpful votes
Follow Kitajec U.
Unfollow Kitajec U.
Send Message
Share Review
Report Review

Nice
November 27, 2017

Great fast support and quick shipping packages. Five big stars :) very niceeeee

Order number: W**************

Date of experience: November 27, 2017
Spain
1 review
0 helpful votes
Follow Ale D.
Unfollow Ale D.
Send Message
Share Review
Report Review

Muy buena página, fiable y de calidad. Llevo comprando desde hace un año, y no he tenido problema alguno con ellos

Date of experience: November 27, 2017
Canada
3 reviews
0 helpful votes
Follow Coskun E.
Unfollow Coskun E.
Send Message
Share Review
Report Review

Hi, first of all, I would say I'm doing this review for the people who are scared of online chinese sites. So one day I was watching for a gaming mouse but they all was expensive so I checked in chinese sites and found this site called GearBest. I checked for a mouse and found one for 5 bucks! I ordered it and it came after 1 month and it was free so pretty nice because normally it takes 2 month in other sites. After I received my item, I tested it and it was really nice for it price! Since, I bought a pc and a tv box! In short terms, a really nice cheap site.

Date of experience: November 27, 2017

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.