The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
One of best sites you can order items from. I bought from them headphones, Andorid TV, smartwatch, USB 3.0, Micro SD, Car charger, Dashcam for my car (super cheap and top quality) and everything is working great, Price and item quality are great and sometimes I get my items in like 1-2 weeks from order date. All products are working great and when I got them they were well packed. I can recommend GearBest to anyone. This is great site for getting all kind of gadgets. I am already thinking about buying new phone from there.
I am extremely satisfied with this store. Shipping is fast, about 14 days, prices are best. So it is worth a visit
The Best chinesse shop, better pices and faster delivery than another ones... I preffer them to another ones...
Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company
Gearbest is the best store for electronics and gadgets that I know on the WEB, with an awesome support and best communication with client, the support team will solve any doubts that you can have.
All purchases were quiet, have no problem with the company, there are some small issues with items on sale without stock but nothing that disqualify the company. I recommend it to everyone.
I ordered a card reader from Gerbest delivery to Russia took just over three weeks. Card reader I have been using for more than a year. GEARBEST provides many products at competitive prices and with various payment methods.
So, i'll start with the format of the plataform, its so good and easy to use. After the prices are the best
The comunication and assistance of the site is so good
For me, one of the best sites
My name Rafael, i will post review about gearbest, because is my favorite store.
My order number WP**************.
It's a 2 xiaomi pen and 3 ink.
I ordered this items 18.06, it's shipped 19.06 and delivered 14.07.
But other my order delivered for 2 weeks (very fast).
I like this pens, is original and good built quality.
I chose gearbest because:
1) good price
2) fast delivery
3) good support center
3) only original
I recommend gearbest :)
I've been shopping in gearbest almost a year now and I am very pleased with my experience. Assortment and prices are excellent. Sometimes there are excellent discounts and promotions. And thr "Gearbest points" is great feature.
The only drawback is the time of delivery. Two or three times my orders lost in transit but the store has given me moneyback or sent the parcel again.
I ordered a drone from gearbest.
Fast shipping to Greece.
They have almost every product you can think to buy in excellent prices. Customer support is very helpful. I would recommend this shop to everyone.
Tive duas experiências de compra no site da gearbest, um fone de ouvido e um smartphone e os dois produtos chegaram pra mim, apesar da demora
Sono anni che acquisto e non ho mai avuto di che lamentarmi, ottimo store, catalogo e prezzi imbattibili, assistenza veloce e disponibile.
Na GearBest zamawiam od roku i jeszcze nigdy się nie zawiodłem. Każda przesyłka wysyłana jest zgodnie z zapisanym na stronie terminem. Ponadto wszystko jest zawsze bardzo porządnie zapakowane i jeszcze nigdy nie zdarzyło mi się żeby coś było uszkodzone lub nie zgodne z opisem. Na początku podchodziłem do tej strony z dystansem i zamawiałem tylko niedrogie rzeczy, ale z czasem kiedy zdobywałem coraz lepsze doświadczenia zacząłem zamawiać droższe przedmioty (elektronika i e-papierosy) i jeszcze nigdy się nie zawiodłem. Wielkim plusem jest to że oferowane jest wiele sposobów wysyłki (szybsze droższe i wolniejsze ekonomiczne) oraz kilka magazynów, a niektóre z nich znajdują się w europie, dzięki czemu bardzo szybko otrzymamy zamówione dobra. Ze swojej strony mogę polecić.
I have been ordering GearBest for a year now and have never been disappointed. Each shipment is sent in accordance with the terms written on the page. In addition, everything is always very well packaged and I have never had anything that was damaged or incompatible with the description. At first I approached this site at a distance and ordered only inexpensive things, but over time, as I gained more and better experience, I began to order more expensive items (electronics and e-cigarettes) and I have never been disappointed. The great plus is that there are many shipping methods (faster, more expensive and slower economical) and several magazines, and some of them are in Europe, so that we will receive the goods very quickly. For my part I can recommend.
I have bought several items from this website. Tech gadgets, clothing and accessories and even more.
My experience was always good, with quick customer support, fast shipping and also an easy-to-use website.
The items I have bought (Xiaomi Yi Camera, Xiaomi clothing and other tech gadgets) arrived in less than 2 weeks and arrived in perfect condition and was quite a good deal. Tracking is also always provided. Items were also as described on the website and should you have any questions one of the customer support agents will answer 24/7.
Another pro is that this website accepts PayPal, something which many China-based websites do not have.
GearBest also gives customers GB points according to money spent on orders, reviews on their products and more. You can use the GB points to purchase real items.
Unlike other websites, GearBest offer high quality products with warranty and they also accept returns.
I made an order LeEco Le S3 X626 Order number W**************
All has reached intact and safe. Delivery time 25 days. The goods are original. I'm satisfied. I can recommend this seller
Gostaria aqui de deixar meus agradecimentos a equipe da GEARBEST, durante muito tempo tive receio de comprar em sites internacionais, uma vez que ja havia tido problema com outros, porém quando conheci a GEARBEST, e comprei alguns produtos pude ver como são profissionais, sempre fazendo tudo com excelência, recomendo a todos que posso. O melhor site para compras internacionais.
Great fast support and quick shipping packages. Five big stars :) very niceeeee
Order number: W**************
Muy buena página, fiable y de calidad. Llevo comprando desde hace un año, y no he tenido problema alguno con ellos
Hi, first of all, I would say I'm doing this review for the people who are scared of online chinese sites. So one day I was watching for a gaming mouse but they all was expensive so I checked in chinese sites and found this site called GearBest. I checked for a mouse and found one for 5 bucks! I ordered it and it came after 1 month and it was free so pretty nice because normally it takes 2 month in other sites. After I received my item, I tested it and it was really nice for it price! Since, I bought a pc and a tv box! In short terms, a really nice cheap site.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.