logo

Gearbest
This website seems to be closed. Find similar businesses

website thubmnail of Gearbest

GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Albania
1 review
0 helpful votes
Follow Aldo K.
Unfollow Aldo K.
Send Message
Share Review
Report Review

Fast and reliable
November 30, 2017

I have ordered a ''xiaomi redmi note 4'' to GEARBEST. The order went smooth and well, it came in perfect timing, for exactly 15 days, or 10 business days. It came in perfect shape, do damage at all, and all was in the box, nothing missing. The customer service and tracking service was very efficient and polite, always asking in time to my questions. Really fast and reliable

Date of experience: November 29, 2017
Canada
1 review
0 helpful votes
Follow Hooman B.
Unfollow Hooman B.
Send Message
Share Review
Report Review

Same as random sellers on eBay or Amazon except you're buying direct so you don't get the protection they offer you.

Date of experience: November 29, 2017
Lily L. Gearbest Rep
over a year old

Dear Hooman,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Italy
4 reviews
37 helpful votes
Follow Francesco C.
Unfollow Francesco C.
Send Message
Share Review
Report Review

Xiaomi mi drone 4k
November 30, 2017

Non posso che meravigliarmi di questo drone, che ad un prezzo contenitivo, può essere messo tranquillamente alla pari con tutti gli altri droni più costosi e famosi. Completamente tutto bianco il drone si presenta al tatto e alla vista molto elegante e robusto in tuutte le sue parti. Lo Xiaomi Mi Drone vola fino a 16 m/s di velocità massima e registra video in 4K a 60fps. Il drone arriva inoltre a 500 metri di altezza e oltre 2 km di distanza, senza interferenze particolari. La videocamera è stabilizzata con gimbal a tre assi, che fa un ottimo lavoro. Cè inoltre unaccurata rilevazione delle no-fly zone, nelle quali è impossibile del tutto decollare. (Altri droni fanno scegliere allutente se assumersene i rischi). La videocamera è dotata di sensore CMOS da 1/2,3 con f/2.8 e le modalità video supportate sono: 4K (3.840 x 2.160 pixel)@ 30 fps, QHD (2.560 x 1.440 pixel)@ 30 fps, full HD (1.920 x 1.080 pixel)@ 100 / 60 / 30 fps. Le foto hanno invece una risoluzione di 12 megapixel. Anche il telecomando si rifà al drone completamente bianco, bello grosso e allo stesso tempo leggero, presenta l'alloggio per lo smartphone fino a 6 pollici, 2 pulsanti posteriori per far partire i video o scattare le foto, 2 ghiere laterali che si posso programmare per diverse funzioni; c'è il tasto di ritorno a casa e quello di decollo/atterraggio automatico. La durata della batteria dipende dal tipo di utilizzo che si fa con il drone, in media dura dai 20-25 minuti. L'applicazione è fatta molto bene, ci sono molte funzioni da poter utilizzare come l'orbit flight e il waypoint flight, vengono riportati tutti i parametri di volo (altezza, velocità, distanza ecc). Vengono aggiornati spesso sia l'applicazion che il drone, e apportano sempre qualche novità. Il volo è un qualcosa di pazzesco, anche con vento abbastanza sostenuto, il mi drone riesce a rimanere stabile, è preciso in ogni movimento senza perdere un colpo. La sua facilità di utilizzo in modalità gps (che può essere cambiata) permette di essere utilizzato anche da persone che per la prima volta si avvicinano a questo campo. Non posso dare che un giudizio più che positivo a questo fantastico drone. Unico neo riguarda i ricambi, non ci sono tutti e per poterne reperire alcuni bisognerebbe acquistare qualche drone usato o non funzionante per smembrarlo e prendere ciò che ci serve

Date of experience: November 29, 2017
Brazil
1 review
0 helpful votes
Follow Eudoxio R.
Unfollow Eudoxio R.
Send Message
Share Review
Report Review

The top best store
November 30, 2017

An amazing store! Great diversity of products and options!
Great prices and quality of products!
Fast and helpful support, always answering all questions, solving quickly and efficiently!

Date of experience: November 29, 2017
Latvia
1 review
0 helpful votes
Follow Dainis G.
Unfollow Dainis G.
Send Message
Share Review
Report Review

I am pleased with prices
November 30, 2017

At first time I was not sure. But now I only use Gearbest store. I am pleased with prices, discounts and, of course, GB points and the ability to earn. And Gearbest delivery is much faster than in other stores. I would like more choice of goods, but all important goods I can find in Gearbest.

Date of experience: November 29, 2017
India
1 review
0 helpful votes
Follow Nelson D.
Unfollow Nelson D.
Send Message
Share Review
Report Review

I ordered a BT-S2 1000m Bluetooth Headset Motorcycle Intercom from Gear best on 19th Oct 2017. The quality of the product is awesome. I has a great battery life and easy to access while on the road. I had contacted gearbest and the have done everything to ship the product as early as possible so that the shipment arrives and I could use it on my long ride.

Date of experience: November 29, 2017
Belgium
1 review
0 helpful votes
Follow recta r.
Unfollow recta r.
Send Message
Share Review
Report Review

It's been several months since I discovered this great site. The prices are really interesting and their service after sale is very serious. There is really everything here. The expedition is fast enough

Date of experience: November 29, 2017
Mexico
1 review
0 helpful votes
Follow Andres A.
Unfollow Andres A.
Send Message
Share Review
Report Review

Muy buena tienda, tiene precios muy bajos, envios internacionales y muy baratos, en mexico la opcion priority line es muy barata y muy rapida. Ademas de buen servicio al cliente, muy eficiente.

-------------------------------------

Very good store, has very low prices, international shipping and very cheap, in Mexico the priority line option is very cheap and very fast. In addition to good customer service, very efficient.

Date of experience: November 29, 2017
Ukraine
1 review
0 helpful votes
Follow Dmitry D.
Unfollow Dmitry D.
Send Message
Share Review
Report Review

Excellent shop!
November 30, 2017

Quite often I am a customer of this online store. The store is pleasantly pleased with adequate prices and regular discounts. The delivery is moderately fast, there have never been any problems. Definitely I can recommend.

Date of experience: November 29, 2017
Netherlands
1 review
0 helpful votes
Follow Bert S.
Unfollow Bert S.
Send Message
Share Review
Report Review

Very good
November 30, 2017

Gearbest is the best chinese webshop. Fast shipping and a great service. Also really high quality product, espiaccialy the xiaomi products.

Date of experience: November 29, 2017
Brazil
1 review
0 helpful votes
Follow Maicom C.
Unfollow Maicom C.
Send Message
Share Review
Report Review

I trust Gearbest
November 30, 2017

I ordered a Xiomi Mi Band 2 and its amazing.
Shipping also arrived very quickly, I feel there is commitment!

Date of experience: November 29, 2017
Hungary
1 review
0 helpful votes
Follow Aniko N.
Unfollow Aniko N.
Send Message
Share Review
Report Review

Fast shipping, and low prices. And the quality is also good.
I used to buy from China two years ago. I 've tried several auction portals and webshops, and than I found Gearbest. I found that this is the best for buying the following things: Xiaomi devices, flashlights (Zanflare, Convoy...), genuine ******* batteries, electronics, memory cards, pendrive, small gadgets around 1$ (cables, adapters, etc).
I never had any problem with the items, they sent genuine items for me, so I absolutely recommend buying from Gearbest.

Date of experience: November 29, 2017
Portugal
1 review
0 helpful votes
Follow Nuno S.
Unfollow Nuno S.
Send Message
Share Review
Report Review

Conheci a gearbest pelos YouTubers, inicialmente estava reticente em comprar produtos via online mas após algumas leituras e boas avaliações de vários clientes, decidi arriscar. E não me arrependo! É sem dúvida o melhor local para comprar a preços incríveis, com descontos impressionantes e com ótima qualidade. Após a minha experiência, passei a adquirir tecnologia apenas na gearbest, é imbatível na relação qualidade/preço com os demais. Já vou na minha 8. A compra e tem sido uma experiência muito positiva. Aconselho vivamente que comprem na gearbest pois vão sair a ganhar certamente! Eu continuarei a adquirir por lá.

Date of experience: November 29, 2017
Spain
2 reviews
1 helpful vote
Follow Mauro G.
Unfollow Mauro G.
Send Message
Share Review
Report Review

The best online store
November 30, 2017

Gearbest is a great online store, a lot of products and great brands from China that you could buy for a little price and get at your home in a few days. And you can pay with paypal, so you have their insurance, that is great.

I really recomend it

Date of experience: November 29, 2017
Germany
1 review
0 helpful votes
Follow Juan M.
Unfollow Juan M.
Send Message
Share Review
Report Review

Lowest prices, great products and fast shipping! GearBest is everything you want in an app for finding everyday items as well as obscure specialty items.

Date of experience: November 29, 2017
France
1 review
0 helpful votes
Follow Hugy L.
Unfollow Hugy L.
Send Message
Share Review
Report Review

Ok
November 30, 2017

Great webshop, good price, sometimes take time to ship parcel, but always delivered.
The customer service is effective. All my claims resolved positively.

Date of experience: November 29, 2017
France
1 review
0 helpful votes
Follow jules h.
Unfollow jules h.
Send Message
Share Review
Report Review

A good experience
November 30, 2017

My experiences with my orders on the site Gerbet are positive, and I will soon receive new packages.
The prices are very competitive and often accompanied by commercial events and sales. There is also a point system,
Well thought out and can lower the price by up to 30%.
The flat I would say is at the level of the follow-up of the orders, there is a little latency in the update of informartion of the package,
Automation of information may be possible in the future.
There are also reviews and photos for each item, so we can have a real view of objects.
I buy electronic objects, Christmas gifts, bargains, very often without delivery costs.

Date of experience: November 29, 2017
Belarus
2 reviews
0 helpful votes
Follow Alexandr K.
Unfollow Alexandr K.
Send Message
Share Review
Report Review

Good shop
November 30, 2017

I buy on this site for a long time and I like everything. Large selection of goods, frequent promotions and sales. Unlike aliexpress not sell fakes. Very flexible in their payment channel - PayPal, WebMoney, Qiwi, bank cards visa/mastercard, &etc. Professional customer service. I choose the cheapest (often free) shipping to save money. Delivery is not fast (I'm from the Republic of Belarus), but otherwise everything is fine with her.

Date of experience: November 29, 2017
Greece
1 review
0 helpful votes
Follow Stratos T.
Unfollow Stratos T.
Send Message
Share Review
Report Review

Great experience
November 30, 2017

I have shopped hundreds of times there and i find it really trustfull and organised especially compared to other similar sites. Irecommend it

Date of experience: November 29, 2017
Poland
1 review
0 helpful votes
Follow Adam A.
Unfollow Adam A.
Send Message
Share Review
Report Review

Good shop
November 30, 2017

Very good shop with great things. Prices with free shipping. A lot of great cuppons. Flash sales with amazing prices. Fast support help.

Date of experience: November 28, 2017

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.