The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I have ordered a ''xiaomi redmi note 4'' to GEARBEST. The order went smooth and well, it came in perfect timing, for exactly 15 days, or 10 business days. It came in perfect shape, do damage at all, and all was in the box, nothing missing. The customer service and tracking service was very efficient and polite, always asking in time to my questions. Really fast and reliable
Same as random sellers on eBay or Amazon except you're buying direct so you don't get the protection they offer you.
Non posso che meravigliarmi di questo drone, che ad un prezzo contenitivo, può essere messo tranquillamente alla pari con tutti gli altri droni più costosi e famosi. Completamente tutto bianco il drone si presenta al tatto e alla vista molto elegante e robusto in tuutte le sue parti. Lo Xiaomi Mi Drone vola fino a 16 m/s di velocità massima e registra video in 4K a 60fps. Il drone arriva inoltre a 500 metri di altezza e oltre 2 km di distanza, senza interferenze particolari. La videocamera è stabilizzata con gimbal a tre assi, che fa un ottimo lavoro. Cè inoltre unaccurata rilevazione delle no-fly zone, nelle quali è impossibile del tutto decollare. (Altri droni fanno scegliere allutente se assumersene i rischi). La videocamera è dotata di sensore CMOS da 1/2,3 con f/2.8 e le modalità video supportate sono: 4K (3.840 x 2.160 pixel)@ 30 fps, QHD (2.560 x 1.440 pixel)@ 30 fps, full HD (1.920 x 1.080 pixel)@ 100 / 60 / 30 fps. Le foto hanno invece una risoluzione di 12 megapixel. Anche il telecomando si rifà al drone completamente bianco, bello grosso e allo stesso tempo leggero, presenta l'alloggio per lo smartphone fino a 6 pollici, 2 pulsanti posteriori per far partire i video o scattare le foto, 2 ghiere laterali che si posso programmare per diverse funzioni; c'è il tasto di ritorno a casa e quello di decollo/atterraggio automatico. La durata della batteria dipende dal tipo di utilizzo che si fa con il drone, in media dura dai 20-25 minuti. L'applicazione è fatta molto bene, ci sono molte funzioni da poter utilizzare come l'orbit flight e il waypoint flight, vengono riportati tutti i parametri di volo (altezza, velocità, distanza ecc). Vengono aggiornati spesso sia l'applicazion che il drone, e apportano sempre qualche novità. Il volo è un qualcosa di pazzesco, anche con vento abbastanza sostenuto, il mi drone riesce a rimanere stabile, è preciso in ogni movimento senza perdere un colpo. La sua facilità di utilizzo in modalità gps (che può essere cambiata) permette di essere utilizzato anche da persone che per la prima volta si avvicinano a questo campo. Non posso dare che un giudizio più che positivo a questo fantastico drone. Unico neo riguarda i ricambi, non ci sono tutti e per poterne reperire alcuni bisognerebbe acquistare qualche drone usato o non funzionante per smembrarlo e prendere ciò che ci serve
An amazing store! Great diversity of products and options!
Great prices and quality of products!
Fast and helpful support, always answering all questions, solving quickly and efficiently!
At first time I was not sure. But now I only use Gearbest store. I am pleased with prices, discounts and, of course, GB points and the ability to earn. And Gearbest delivery is much faster than in other stores. I would like more choice of goods, but all important goods I can find in Gearbest.
I ordered a BT-S2 1000m Bluetooth Headset Motorcycle Intercom from Gear best on 19th Oct 2017. The quality of the product is awesome. I has a great battery life and easy to access while on the road. I had contacted gearbest and the have done everything to ship the product as early as possible so that the shipment arrives and I could use it on my long ride.
It's been several months since I discovered this great site. The prices are really interesting and their service after sale is very serious. There is really everything here. The expedition is fast enough
Muy buena tienda, tiene precios muy bajos, envios internacionales y muy baratos, en mexico la opcion priority line es muy barata y muy rapida. Ademas de buen servicio al cliente, muy eficiente.
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Very good store, has very low prices, international shipping and very cheap, in Mexico the priority line option is very cheap and very fast. In addition to good customer service, very efficient.
Quite often I am a customer of this online store. The store is pleasantly pleased with adequate prices and regular discounts. The delivery is moderately fast, there have never been any problems. Definitely I can recommend.
Gearbest is the best chinese webshop. Fast shipping and a great service. Also really high quality product, espiaccialy the xiaomi products.
I ordered a Xiomi Mi Band 2 and its amazing.
Shipping also arrived very quickly, I feel there is commitment!
Fast shipping, and low prices. And the quality is also good.
I used to buy from China two years ago. I 've tried several auction portals and webshops, and than I found Gearbest. I found that this is the best for buying the following things: Xiaomi devices, flashlights (Zanflare, Convoy...), genuine ******* batteries, electronics, memory cards, pendrive, small gadgets around 1$ (cables, adapters, etc).
I never had any problem with the items, they sent genuine items for me, so I absolutely recommend buying from Gearbest.
Conheci a gearbest pelos YouTubers, inicialmente estava reticente em comprar produtos via online mas após algumas leituras e boas avaliações de vários clientes, decidi arriscar. E não me arrependo! É sem dúvida o melhor local para comprar a preços incríveis, com descontos impressionantes e com ótima qualidade. Após a minha experiência, passei a adquirir tecnologia apenas na gearbest, é imbatível na relação qualidade/preço com os demais. Já vou na minha 8. A compra e tem sido uma experiência muito positiva. Aconselho vivamente que comprem na gearbest pois vão sair a ganhar certamente! Eu continuarei a adquirir por lá.
Gearbest is a great online store, a lot of products and great brands from China that you could buy for a little price and get at your home in a few days. And you can pay with paypal, so you have their insurance, that is great.
I really recomend it
Lowest prices, great products and fast shipping! GearBest is everything you want in an app for finding everyday items as well as obscure specialty items.
Great webshop, good price, sometimes take time to ship parcel, but always delivered.
The customer service is effective. All my claims resolved positively.
My experiences with my orders on the site Gerbet are positive, and I will soon receive new packages.
The prices are very competitive and often accompanied by commercial events and sales. There is also a point system,
Well thought out and can lower the price by up to 30%.
The flat I would say is at the level of the follow-up of the orders, there is a little latency in the update of informartion of the package,
Automation of information may be possible in the future.
There are also reviews and photos for each item, so we can have a real view of objects.
I buy electronic objects, Christmas gifts, bargains, very often without delivery costs.
I buy on this site for a long time and I like everything. Large selection of goods, frequent promotions and sales. Unlike aliexpress not sell fakes. Very flexible in their payment channel - PayPal, WebMoney, Qiwi, bank cards visa/mastercard, &etc. Professional customer service. I choose the cheapest (often free) shipping to save money. Delivery is not fast (I'm from the Republic of Belarus), but otherwise everything is fine with her.
I have shopped hundreds of times there and i find it really trustfull and organised especially compared to other similar sites. Irecommend it
Very good shop with great things. Prices with free shipping. A lot of great cuppons. Flash sales with amazing prices. Fast support help.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Hooman,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com