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Gearbest
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GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
New York
1 review
0 helpful votes
Follow Bambino A.
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I made my first order in the GearBest store back in 2016 - I liked the low prices, as well as the good reputation of this store from my friends. On GearBest, I buy goods from Xiaomi - I like the fact that I'm 100% sure that these products will be original, and GearBest never let me down. One of my last purchases -
Xiaomi Bluetooth 4.0 Smart Weight Scale order number W**************, the package with the goods was sent the next day, the goods to me was delivered in 2 weeks by courier service. I use it every day - like always a quality product, so thanks to GearBest, and I can safely recommend it for your purchases.

Date of experience: November 29, 2017
Mexico
1 review
0 helpful votes
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The greatest online store
November 30, 2017

I've buy frome several online stores and without a doubt Gearbest is the best online store to buy original and useful products from China. The prices are very cheap, great quality and excelent comunication with the support. The delivery time it's great, i've order from Mexico and always arrives in the offered time.

Date of experience: November 29, 2017
Brazil
1 review
0 helpful votes
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Excelente loja para compras, unica coisa q nao gostei muito foi o tempo de entrega, mas acredito que esse tempo foi prejudicado pelo uso dos correios brasileiros

Date of experience: November 29, 2017
Mexico
1 review
0 helpful votes
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Fast, Easy and Cheap
November 30, 2017

The purchases are very easy to make, your time of entry always is correct and the service to clients is fantastic, they respond quickly to any question

Date of experience: November 29, 2017
Spain
1 review
0 helpful votes
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The best one!
November 30, 2017

Order No.: W**************
Order No.: W**************
Order No.: WW**************
Order No.: WW**************
So far the most popular, most cheap and most secure website in mi opinion. Always has the best offers in the web. I have buy'd many thing in the website and no problem at all, fast shipping and great support center

Date of experience: November 29, 2017
Nicaragua
1 review
0 helpful votes
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Excelente
November 30, 2017

Muy buena tienda, envios rapidos, muy seguros, excelente comunicacion con el vendedor y sobre todo muy buena retro alimentacion

Date of experience: November 29, 2017
Portugal
1 review
0 helpful votes
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GearBEST (y)
November 30, 2017

I bought my items in Gearbest and I will continue to buy on it. It is my best online shop for me. I receive all my orders like as described and all of them with excellent quality. I'm very happy with GearBest professionalism, because when I have some problem with my orders, they resolved them quickly.

Date of experience: November 29, 2017
Poland
1 review
0 helpful votes
Follow Michal S.
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Hello,
I bought the gearbest.com website 3 electronic watches and phone. The watches were bought to test whether the shipment and merchandise would reach me whole. After 2 weeks of waiting they came to me whole. So as I tried to buy a phone that I was interested in. Same in this case there was no problem with the shipment. The package was given to DHL and monitored all the time. Waiting time of 14 days. So I'm happy with the store and I'm going to do some shopping there. May I recommend this site because it is worth it. You can really buy stuff.

Order number: W**************

Date of experience: November 29, 2017
Portugal
1 review
0 helpful votes
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Completely Awesome
November 30, 2017

Never had a single trouble with them. They are very helpful on their 24/7 live chat, I truly recommend.

Date of experience: November 29, 2017
Montenegro
1 review
0 helpful votes
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So far I have received several parcels from Gearbest and had pretty much no issues. One DYI set was not like in the description, they have fully refunded the price with no questions and the need to return. Support is quite fast, though there's always a place for improvement.

As for the quality of goods, well, if you spend at least a bit of your time on reviews you may easily detect which product is good, which is not so. I think, that most of problems come from people just randomly buy without paying attention to reviews, just because the price is low.

They deliver to my small country, which not all other shops do, a big plus for me. Another drawback is that sometimes you need to wait for several days before they send you your goods. For now it's their main drawback, but in general when you are waiting for goods from China you should be ready to wait anyway, so I don't find it a huge problem, really.

Apart from that I recommend this shop easily.

Date of experience: November 29, 2017
RU
1 review
0 helpful votes
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Excellent Shopping
November 30, 2017

Great store - pleased with the quality of purchases, time of packaging and time of delivery and support quickly and competently addresses the issues. Recommend.

Date of experience: November 29, 2017
RU
1 review
0 helpful votes
Follow Zaq Q.
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Well. Experience of making three or four purchases probably allows me to compose a more or less thoughtful review on how it is. However quite likely that would be too much boring reading for anyone of you. After all, in most of the cases a subject worth long and detailed speech solely if something is wrong, but if everything is okay and accordingly you have nothing to complain or worry about, it's enough just to say it clear but as briefly as you can. That's it:)
Have you managed to catch my thought? ;)

Date of experience: November 29, 2017
Mexico
1 review
0 helpful votes
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Now I'm enjoying my new BT-S2 Intercom, it's amazing! I love it! It was my first purchase and I'm happy. So, I already have 2 new orders with my friends and we are waiting for our new gadgets... There are many great things, I do not know what I'm going to buy now. You also get points for your purchases!

Date of experience: November 29, 2017
Spain
1 review
0 helpful votes
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I bought more than 50 products and allways if i have any issue they solve for me. I really love shopping becouse have a incredible discounts. I will continue shopping with them.

Date of experience: November 29, 2017
Morocco
1 review
0 helpful votes
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Greatest ShopOnline!
November 30, 2017

In my opinion. This is the best website to do online shopping. Its a great place to find the best deals on different stuff and categories. Plus the point system and the coupons are amazing and can help you get better deals in the next purchase. The quality of the products are awesome and the shipping doesnt take long. I love GearBest

Date of experience: November 29, 2017
RU
1 review
0 helpful votes
Follow andreyugntu R.
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To GEARBEST ALIEXPRESS used always. But because of changes on him (paid delivery of price increase) I began to look for new online stores. The website GEARBEST.COM, a wide choice of goods was the best replacement, the price is lower than on other Chinese websites, fast sending, and the most important quality yet never brought. Very much I recommend this website.

До GEARBEST пользовался всегда ALIEXPRESS. но из-за изменений на нем (платной доставки повышения цен) стал искать новые интернет магазины. Лучшей заменой оказался сайт GEARBEST.COM, большой выбор товара, цена ниже чем на других китайских сайтах, быстрая отправка, а самое главное качество еще ни разу не подводило. Очень рекомендую данный сайт.

Date of experience: November 29, 2017
Italy
1 review
0 helpful votes
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Fantastic eshop
November 30, 2017

I bought more items from gearbest.com and I always received in short times all my orders. Support center answer quickly to every question and I can buy also items that costs more than 20 USD without pay custom fees

Date of experience: November 29, 2017
Turkey
1 review
0 helpful votes
Follow Yusuf A.
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Gearbest sells original and quality products. I like their shippment and humanity sources. If you buy any product, you can trust Gearbest. I bought phone case, computer mouse, backpack from this Site.

Date of experience: November 29, 2017
Ukraine
1 review
0 helpful votes
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Great shop
November 30, 2017

I`ve already bought a lot of products here, and there are lots of others that i want to buy here, great shop, low prices, nice support service, i`m satisfied.

Date of experience: November 29, 2017
Poland
2 reviews
0 helpful votes
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Fantastic
November 30, 2017

Always fast, always good customer serive.
Want to note that their support has been very helpful when i got shipped a malfunctioning part. The part was, of course, wasn't made by gearbest, but they went so far as to refund me for my purchase and let me keep the malfunctioning item, parts of which i used in my other items. I want to be as honest and I can in this review, and that's why I would really recommend gearbest if you haven't decided to order from them yet. Items arrive relatively fast and carefully packaged, I haven't had any problems with them so far.

Date of experience: November 29, 2017

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.