The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I made my first order in the GearBest store back in 2016 - I liked the low prices, as well as the good reputation of this store from my friends. On GearBest, I buy goods from Xiaomi - I like the fact that I'm 100% sure that these products will be original, and GearBest never let me down. One of my last purchases -
Xiaomi Bluetooth 4.0 Smart Weight Scale order number W**************, the package with the goods was sent the next day, the goods to me was delivered in 2 weeks by courier service. I use it every day - like always a quality product, so thanks to GearBest, and I can safely recommend it for your purchases.
I've buy frome several online stores and without a doubt Gearbest is the best online store to buy original and useful products from China. The prices are very cheap, great quality and excelent comunication with the support. The delivery time it's great, i've order from Mexico and always arrives in the offered time.
Excelente loja para compras, unica coisa q nao gostei muito foi o tempo de entrega, mas acredito que esse tempo foi prejudicado pelo uso dos correios brasileiros
The purchases are very easy to make, your time of entry always is correct and the service to clients is fantastic, they respond quickly to any question
Order No.: W**************
Order No.: W**************
Order No.: WW**************
Order No.: WW**************
So far the most popular, most cheap and most secure website in mi opinion. Always has the best offers in the web. I have buy'd many thing in the website and no problem at all, fast shipping and great support center
I bought my items in Gearbest and I will continue to buy on it. It is my best online shop for me. I receive all my orders like as described and all of them with excellent quality. I'm very happy with GearBest professionalism, because when I have some problem with my orders, they resolved them quickly.
Hello,
I bought the gearbest.com website 3 electronic watches and phone. The watches were bought to test whether the shipment and merchandise would reach me whole. After 2 weeks of waiting they came to me whole. So as I tried to buy a phone that I was interested in. Same in this case there was no problem with the shipment. The package was given to DHL and monitored all the time. Waiting time of 14 days. So I'm happy with the store and I'm going to do some shopping there. May I recommend this site because it is worth it. You can really buy stuff.
Order number: W**************
Never had a single trouble with them. They are very helpful on their 24/7 live chat, I truly recommend.
So far I have received several parcels from Gearbest and had pretty much no issues. One DYI set was not like in the description, they have fully refunded the price with no questions and the need to return. Support is quite fast, though there's always a place for improvement.
As for the quality of goods, well, if you spend at least a bit of your time on reviews you may easily detect which product is good, which is not so. I think, that most of problems come from people just randomly buy without paying attention to reviews, just because the price is low.
They deliver to my small country, which not all other shops do, a big plus for me. Another drawback is that sometimes you need to wait for several days before they send you your goods. For now it's their main drawback, but in general when you are waiting for goods from China you should be ready to wait anyway, so I don't find it a huge problem, really.
Apart from that I recommend this shop easily.
Great store - pleased with the quality of purchases, time of packaging and time of delivery and support quickly and competently addresses the issues. Recommend.
Well. Experience of making three or four purchases probably allows me to compose a more or less thoughtful review on how it is. However quite likely that would be too much boring reading for anyone of you. After all, in most of the cases a subject worth long and detailed speech solely if something is wrong, but if everything is okay and accordingly you have nothing to complain or worry about, it's enough just to say it clear but as briefly as you can. That's it:)
Have you managed to catch my thought? ;)
Now I'm enjoying my new BT-S2 Intercom, it's amazing! I love it! It was my first purchase and I'm happy. So, I already have 2 new orders with my friends and we are waiting for our new gadgets... There are many great things, I do not know what I'm going to buy now. You also get points for your purchases!
I bought more than 50 products and allways if i have any issue they solve for me. I really love shopping becouse have a incredible discounts. I will continue shopping with them.
In my opinion. This is the best website to do online shopping. Its a great place to find the best deals on different stuff and categories. Plus the point system and the coupons are amazing and can help you get better deals in the next purchase. The quality of the products are awesome and the shipping doesnt take long. I love GearBest
To GEARBEST ALIEXPRESS used always. But because of changes on him (paid delivery of price increase) I began to look for new online stores. The website GEARBEST.COM, a wide choice of goods was the best replacement, the price is lower than on other Chinese websites, fast sending, and the most important quality yet never brought. Very much I recommend this website.
До GEARBEST пользовался всегда ALIEXPRESS. но из-за изменений на нем (платной доставки повышения цен) стал искать новые интернет магазины. Лучшей заменой оказался сайт GEARBEST.COM, большой выбор товара, цена ниже чем на других китайских сайтах, быстрая отправка, а самое главное качество еще ни разу не подводило. Очень рекомендую данный сайт.
I bought more items from gearbest.com and I always received in short times all my orders. Support center answer quickly to every question and I can buy also items that costs more than 20 USD without pay custom fees
Gearbest sells original and quality products. I like their shippment and humanity sources. If you buy any product, you can trust Gearbest. I bought phone case, computer mouse, backpack from this Site.
I`ve already bought a lot of products here, and there are lots of others that i want to buy here, great shop, low prices, nice support service, i`m satisfied.
Always fast, always good customer serive.
Want to note that their support has been very helpful when i got shipped a malfunctioning part. The part was, of course, wasn't made by gearbest, but they went so far as to refund me for my purchase and let me keep the malfunctioning item, parts of which i used in my other items. I want to be as honest and I can in this review, and that's why I would really recommend gearbest if you haven't decided to order from them yet. Items arrive relatively fast and carefully packaged, I haven't had any problems with them so far.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.