The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
100% soddisfatto sia del servizio che dell'assistenza online! Ho comprato 3 smartphone, due Fitness Band e altri vari accessori. Continuerò a comprare da questo sito! Consigliato!
Always have the best prices on the market, customer support is fast when you need to contact them. They offer a lot of ways to pay. 5/5
Uno de los mejores sitios para comprar. La atención al cliente es de lo mejor, si presentas algún inconveniente, buscan la mejor manera de resolver tu problema. Los tiempos de envío se encuentran dentro del plazo que te indican al momento de realizar tu pedido. La calidad de los productos es de lo mejor.
After a few dozen orders I can confidently say that this is one of the best online stores I've encountered.
Very responsive support.
Fast delivery, quality products.
A variety of events.
I recommend this store.
I always find excellent products at low price on this store, expecially electronic gadgets and smartphones. Shopping's experience is great due to the complete description of products and always interesting price.
Gearbest it's an excelent shopping online shop to buy almost everything! It's cheap, with good product quality and great shipping time. You can choose among a really big variety of products! For example, i bought a Phone Xiaomi Redmi 4X, paid and they shipped. It came without any broked part or anything, really well packed and secured! I was really happy about this purchase on gearbest, and i would recommend it (gearbest) to a friend. I got so happy that i order another one.
In overall, Gearbest it's an excelent shop, very secure!
E uma loja que recomendo a todos os meu amigos seja pelo envio rápido quer pelos excelentes preços e tudo bom ate mesmo o atendimento ao cliente sempre prontos a ajudar
Fiz várias compras no site GearBest e todas elas com um ótimo retorno. A equipe de suporte atende rapidamente todos os questionamentos.
Recomendo fortemente a Gearbest.
I have nothing to complain about GearBest. All the products i bought were aways at low price, the shipping time was fast enought, aways before the deadline exceeds. Sometimes, the products took a little longer to came to my home, but it was not GearBest faults, it was Correios faults (the company responsible for delivery the mails in Brazil).
The products were aways in perfect conditions of use, and when i need to open a ticket on GearBest's support, they aways answer with patiente, atention and objeticve.
For more companies like GearBest.
Great site, i 've used it a lot of time, good products, great comunication, i ve always reeived what i ve bought
Bought a Superlux HD681 Headphone. The product is awesome and very cheap. The shipping is very fast, although Brazil's import policies causes some delay.
Comprei um aparelho xiaomi, muito bom. Fiz uma compra de um relógio OTS e peliculas de vidro tmb, no momento só produtos de qualidade. Estou aguardando outro relógio chegar, tenho certeza que não terei problemas quanto a isso. Loja muito boa!
Gearbest has been fantastic. I've places numerous orders and, touch wood, never had any issues. If ordering from a chinese warehouse it obviously takes longer than from an EU warehouse but still only 2-3 weeks in my experience. EU warehouse was 2-3 days though! Very impressive.
It's a brilliant place for Xiaomi stuff in particular. They have a great stock of items at very reasonable prices. I also recommend downloading the gearbest app as you can collect points by signing in each day which you can use to part-pay for stuff, I've earnt about a tenner so far.
All in all very pleased so far
In July of this year I bought in Gearbest a watch Xiaomi Amazfit Pace, an excellent equipment, the purchase went perfectly, a good price (I took advantage of a promotion), very good delivery time and in excellent conditions and on schedule. Perfect!
My experiences buying from Gearbest.com were really good (i made more than 30 orders). Every time, the ordered goods had a very good quality and arrived in a decent time (3-4 weeks to Russia which is very good). The prices are very good and when they have flash sales you can buy products very cheap.
You can pay with the card or with the Paypal account (i prefer paypal... i think it's safer).
Pretty fast and safe delivery with cheap prices. But you should buy when they have promotions!
The service is much better then at AliExpress. As Gearbest is only one seller and you pay for shipping just one time.
I have made many purchases on this site. Especially technological objects such as smartphones, tablets, smartphones, etc., but also accessories such as tempered glasses and smartphone covers.
Their service is always impeccable, they always solved all the problems I had through a great customer service, very professional and quick.
Shipment is fast enough, considering they come from China and I live in Italy. For example, I received a smartphone in just 6 business days!
I highly recommend buying on this site, I will continue to do so definitely!
I was really surprised about the way how Gearbest handles their customers. Truly amazed. Whenever i have an issue with any of the products, they use to give me the best possible solution in the planet. I still dont understand how they could manage this kind of efficiency in their services. Really amazing. I would like to suggest the gearbest to increase the product portfolios... I suggest everyone to buy from Gearbest.com, trust you wont get disappointed.
I had bought in GearBest Original Xiaomi Mijia Sign Pen. Quality and price is very good, shipping was fast, easy contact with the shop.
I ordered and received more than 15 packages. Fast shipping, very good customer service. I like this site.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.