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Gearbest
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GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Italy
1 review
0 helpful votes
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SODDISFATTO!
November 30, 2017

100% soddisfatto sia del servizio che dell'assistenza online! Ho comprato 3 smartphone, due Fitness Band e altri vari accessori. Continuerò a comprare da questo sito! Consigliato!

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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Always have the best prices on the market, customer support is fast when you need to contact them. They offer a lot of ways to pay. 5/5

Date of experience: November 30, 2017
Mexico
1 review
0 helpful votes
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Excelente sitio
November 30, 2017

Uno de los mejores sitios para comprar. La atención al cliente es de lo mejor, si presentas algún inconveniente, buscan la mejor manera de resolver tu problema. Los tiempos de envío se encuentran dentro del plazo que te indican al momento de realizar tu pedido. La calidad de los productos es de lo mejor.

Date of experience: November 30, 2017
RU
1 review
0 helpful votes
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Very Small price
December 1, 2017

After a few dozen orders I can confidently say that this is one of the best online stores I've encountered.
Very responsive support.
Fast delivery, quality products.
A variety of events.
I recommend this store.

Date of experience: November 30, 2017
Washington
1 review
0 helpful votes
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Great online store
November 30, 2017

I always find excellent products at low price on this store, expecially electronic gadgets and smartphones. Shopping's experience is great due to the complete description of products and always interesting price.

Date of experience: November 30, 2017
Portugal
1 review
0 helpful votes
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Experience at Gearbest
November 30, 2017

Gearbest it's an excelent shopping online shop to buy almost everything! It's cheap, with good product quality and great shipping time. You can choose among a really big variety of products! For example, i bought a Phone Xiaomi Redmi 4X, paid and they shipped. It came without any broked part or anything, really well packed and secured! I was really happy about this purchase on gearbest, and i would recommend it (gearbest) to a friend. I got so happy that i order another one.
In overall, Gearbest it's an excelent shop, very secure!

Date of experience: November 30, 2017
Portugal
1 review
0 helpful votes
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Loja muito boa
November 30, 2017

E uma loja que recomendo a todos os meu amigos seja pelo envio rápido quer pelos excelentes preços e tudo bom ate mesmo o atendimento ao cliente sempre prontos a ajudar

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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Ótima loja!
November 30, 2017

Fiz várias compras no site GearBest e todas elas com um ótimo retorno. A equipe de suporte atende rapidamente todos os questionamentos.

Recomendo fortemente a Gearbest.

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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I have nothing to complain about GearBest. All the products i bought were aways at low price, the shipping time was fast enought, aways before the deadline exceeds. Sometimes, the products took a little longer to came to my home, but it was not GearBest faults, it was Correios faults (the company responsible for delivery the mails in Brazil).
The products were aways in perfect conditions of use, and when i need to open a ticket on GearBest's support, they aways answer with patiente, atention and objeticve.
For more companies like GearBest.

Date of experience: November 30, 2017
Italy
1 review
0 helpful votes
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Great siete
November 30, 2017

Great site, i 've used it a lot of time, good products, great comunication, i ve always reeived what i ve bought

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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Bought a Superlux HD681 Headphone. The product is awesome and very cheap. The shipping is very fast, although Brazil's import policies causes some delay.

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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Produtos de qualidade
November 30, 2017

Comprei um aparelho xiaomi, muito bom. Fiz uma compra de um relógio OTS e peliculas de vidro tmb, no momento só produtos de qualidade. Estou aguardando outro relógio chegar, tenho certeza que não terei problemas quanto a isso. Loja muito boa!

Date of experience: November 30, 2017
California
2 reviews
14 helpful votes
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Gearbest has been fantastic. I've places numerous orders and, touch wood, never had any issues. If ordering from a chinese warehouse it obviously takes longer than from an EU warehouse but still only 2-3 weeks in my experience. EU warehouse was 2-3 days though! Very impressive.
It's a brilliant place for Xiaomi stuff in particular. They have a great stock of items at very reasonable prices. I also recommend downloading the gearbest app as you can collect points by signing in each day which you can use to part-pay for stuff, I've earnt about a tenner so far.
All in all very pleased so far

Date of experience: November 30, 2017
Portugal
1 review
0 helpful votes
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In July of this year I bought in Gearbest a watch Xiaomi Amazfit Pace, an excellent equipment, the purchase went perfectly, a good price (I took advantage of a promotion), very good delivery time and in excellent conditions and on schedule. Perfect!

Date of experience: November 30, 2017
RU
1 review
0 helpful votes
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Excellent shop
November 30, 2017

My experiences buying from Gearbest.com were really good (i made more than 30 orders). Every time, the ordered goods had a very good quality and arrived in a decent time (3-4 weeks to Russia which is very good). The prices are very good and when they have flash sales you can buy products very cheap.
You can pay with the card or with the Paypal account (i prefer paypal... i think it's safer).

Date of experience: November 30, 2017
Viet Nam
1 review
0 helpful votes
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Pretty fast and safe delivery with cheap prices. But you should buy when they have promotions!
The service is much better then at AliExpress. As Gearbest is only one seller and you pay for shipping just one time.

Date of experience: November 30, 2017
Italy
1 review
0 helpful votes
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I have made many purchases on this site. Especially technological objects such as smartphones, tablets, smartphones, etc., but also accessories such as tempered glasses and smartphone covers.
Their service is always impeccable, they always solved all the problems I had through a great customer service, very professional and quick.
Shipment is fast enough, considering they come from China and I live in Italy. For example, I received a smartphone in just 6 business days!
I highly recommend buying on this site, I will continue to do so definitely!

Date of experience: November 30, 2017
India
1 review
0 helpful votes
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I was really surprised about the way how Gearbest handles their customers. Truly amazed. Whenever i have an issue with any of the products, they use to give me the best possible solution in the planet. I still dont understand how they could manage this kind of efficiency in their services. Really amazing. I would like to suggest the gearbest to increase the product portfolios... I suggest everyone to buy from Gearbest.com, trust you wont get disappointed.

Date of experience: November 30, 2017
Tomasz D.
Poland
1 review
0 helpful votes
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Very good shop!
November 30, 2017

I had bought in GearBest Original Xiaomi Mijia Sign Pen. Quality and price is very good, shipping was fast, easy contact with the shop.

Date of experience: November 30, 2017
RU
1 review
0 helpful votes
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Best prices for devices
November 30, 2017

I ordered and received more than 15 packages. Fast shipping, very good customer service. I like this site.

Date of experience: November 30, 2017

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.