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Gearbest
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GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Mexico
1 review
0 helpful votes
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My first page.
December 4, 2017

It was my first experience of buying online, and the truth has always been 90% of my purchases seem excellent.

Date of experience: December 3, 2017
RU
1 review
0 helpful votes
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Bought sensors for the smart home of Xiaomi in the store Gerbest, as the lowest rates were in this store, plus the store pays for reviews, and if you calculate the savings with the cashback, the discount comes out decent! While for me the best Chinese store!

Date of experience: December 3, 2017
Singapore
1 review
0 helpful votes
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Fast shipping
December 4, 2017

Gearbest is one of the faster shipping and shorter waiting time, thats why i like to order from gearbest, and the customer service of gearbest is very good, they usually reply very fast, yay my best online store!

Date of experience: December 3, 2017
Lebanon
1 review
0 helpful votes
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I love this store!
December 4, 2017

I have been shopping in this store for more than two years. Purchases from more than $ 200 to $ 0.99. Always all purchases were sent very quickly, and all I received on time. In the store very often there are discounts, in addition, give points for purchases that you can spend to get a discount!
Customer support is also worthy of praise, responds quickly and to the point!
I will shop at this store in the future, and I advise everyone to do it!

Date of experience: December 3, 2017
Poland
1 review
0 helpful votes
Follow Pawel D.
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I bought Xiaomi Yeelight RGBW in this shop. I like this bulb. Gearbest. Com has got many cupons for discount, thanks to the fact I had this product in great price.

Date of experience: December 3, 2017
Portugal
1 review
0 helpful votes
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Fantastic
December 5, 2017

Gearbest is the best choice to buy online and always my first choice! Thanks dear gearbest, Im really gratefull for your existence

Date of experience: December 3, 2017
Italy
1 review
0 helpful votes
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Best tech shop
December 4, 2017

I am very satisfied with all orders for cheap price and good quality, time of shipping is not very fast but it is not bad.

Mar 27,2017 Order number: W**************
This product works perfect and sound is good, I recomend that.

Nickname: Fabio Pennino

Date of experience: December 3, 2017
Portugal
1 review
0 helpful votes
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Boa Loja para poupar algum dinheiro
Varias compras sempre sem problema nenhum
Recomendável
Shipment
Okay, there's the problem; But that's not a problem of GB at all. My purchases got to my country within 25~30 days, and that's the average time from China to Brazil. The real problems start inside my country, where the bureaucracy just trash with one more month waiting to "check if it's okay". Cheap purchases may not have this problem, btw, other countries at all may not have any problem, but everything close to the 100US is a waiting mess on Brazil

Date of experience: December 3, 2017
Morocco
1 review
0 helpful votes
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Gearbest is a very good site for shopping
Support Center service is very quick to respond to any inquiry or request support.
GearBest is the cheapest site in the world, very competitive prices and high quality products.
Do not forget that GearBest is the only site that takes a picture of package before sending it to the customer.

Date of experience: December 3, 2017
Greece
1 review
0 helpful votes
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Gearbest is amazing! I buy regularly on Gearbest and it is great to do that. Products with enormous quality, I can find on it a huge range of prices, amazing smartphones, very affordable. I love also GearBest pre sales, where I can find top products, in my case Smartphones, at an amazing price. Costumer support is great, always defending costumers point of view. I deeply recommend buying on Gearbest.

Date of experience: December 3, 2017
Italy
1 review
0 helpful votes
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I usually shop from chinese e-commerce websites but Gearbest really surprised me for two main reasons. Shipping. In my experience I've never received an order in less than two weeks (Italy), with Gearbest this was possible and, more incredibly, shipping is free! Quality. I bought a branded action cam and I can't see the difference between this one and one bought from a phisically store. Fully satisfied.

Date of experience: December 3, 2017
Ukraine
1 review
1 helpful vote
Follow Liudmila U.
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I've been making purchases with GearBest since 2015, more that 30 goods have been bought since than. So I can honestly say that GearBest is great online shop with huge amount of proposed goods, nice prices, pleasant system of discounts and bonuses, very friendly and polite service. Regarding to the shipment, I am from Ukraine, and all my purchases delivered safly without any damage in terms of 10-14 business days.

Date of experience: December 3, 2017
RU
1 review
0 helpful votes
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Начну с того что это пожалуй самый лучший интернет магазин в Китае, он интуитивно понятный и дизайн хороший, а для меня это не маловажно. Еще у них один склад и если заказать несколько товаров они приедут в одной посылки. Цены зачастую ниже чем на других площадках, я покупал тут несколько пар наушников себе и друзьям и они стояли на несколько долларов дешевле, а одна пара продавалась эксклюзивно в GearBest. Тех-поддержка просто супер у меня потеряли посылку на Почте-России хоть это вина не GearBets они согласились выслать новую бесплатно, что очень радует! Еще хорошая система с поинтами за которые можно сделать скидку 50 понинтов это где-то 1 доллар. В общем рекомендую, вы не пожалеете если захотите что-то тут купить.

Date of experience: December 3, 2017
Brazil
1 review
0 helpful votes
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THE BEST SHOP ONLINE
December 3, 2017

IT IS A VERY RELIABLE STORE, I HAD AN INCREDIBLE EXPERIENCE BUYING. I BUY A SMARTPHONE VERNEE M5, DELIVERY WAS FAST, THE PRODUCT COME WELL PACKED AND PERFECT. I RECOMMEND TO ALL THIS STORE, YOU WILL NOT REPENT.

Date of experience: December 3, 2017
Ukraine
1 review
0 helpful votes
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Cool store!
December 3, 2017

This was my first order for GearBest, I ordered a wristwatch for my brother and headphones. Delivery was lightning fast - only 7 days! The goods of excellent quality, as I expected, are packed very well. Very pleasantly surprised by the points - for each review you get points and you can pay up to 30% of the cost of the goods, which is very cool. Service is also on top. Now I will recommend to all my friends this excellent store.

Date of experience: December 3, 2017
Poland
1 review
1 helpful vote
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Great experience
December 3, 2017

I would like to recommend this shop. I bought a lot of cheap and great quality things. You can buy here everything, DVR car, toothbrush, toys, phone cases and more. 5/5

Date of experience: December 3, 2017
Portugal
1 review
0 helpful votes
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No issues so far
December 3, 2017

Costumer around 1 year with 15/20 different purchases and without any issue so far, highly recommended.

From Portugal.

Date of experience: December 3, 2017
Lithuania
1 review
0 helpful votes
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Gearbest online shop
December 3, 2017

If you know what you want and you want to be sure that you will get original item - buy it from Gearbest.

Date of experience: December 3, 2017
California
1 review
0 helpful votes
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Exelent service
December 3, 2017

Plusieurs commandes et tous se passe a merveille.
Service commercial est très réactif.

Je recommande vivement.

Date of experience: December 2, 2017
Greece
1 review
1 helpful vote
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GEARBEST stay away!
December 2, 2017

I made on order on 14 Nov and gearbest was saying that they ship on 21 Nov. On the 23 of Nov they sent me an e-mail that they shipped half of my order and the other half will be shipped at Dec 17!. Today its Dec 2 2017 and the tracking number for my shipment that was sent on 23 Nov is saying the item is pre-advised. Witch means it still has not been shipped. Stay away from this company i will contact my bank from tomorrow and see what i can do since i paid with my credit card. Will keep you informed with my progress. JUST POST EVERY PLACE YOU CAN THAT THE COMPANY IS PROBABLY A SCAM.

Date of experience: December 2, 2017
Lily L. Gearbest Rep
over a year old

Dear Dimitrios,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.