The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
It was my first experience of buying online, and the truth has always been 90% of my purchases seem excellent.
Bought sensors for the smart home of Xiaomi in the store Gerbest, as the lowest rates were in this store, plus the store pays for reviews, and if you calculate the savings with the cashback, the discount comes out decent! While for me the best Chinese store!
Gearbest is one of the faster shipping and shorter waiting time, thats why i like to order from gearbest, and the customer service of gearbest is very good, they usually reply very fast, yay my best online store!
I have been shopping in this store for more than two years. Purchases from more than $ 200 to $ 0.99. Always all purchases were sent very quickly, and all I received on time. In the store very often there are discounts, in addition, give points for purchases that you can spend to get a discount!
Customer support is also worthy of praise, responds quickly and to the point!
I will shop at this store in the future, and I advise everyone to do it!
I bought Xiaomi Yeelight RGBW in this shop. I like this bulb. Gearbest. Com has got many cupons for discount, thanks to the fact I had this product in great price.
Gearbest is the best choice to buy online and always my first choice! Thanks dear gearbest, Im really gratefull for your existence
I am very satisfied with all orders for cheap price and good quality, time of shipping is not very fast but it is not bad.
Mar 27,2017 Order number: W**************
This product works perfect and sound is good, I recomend that.
Nickname: Fabio Pennino
Boa Loja para poupar algum dinheiro
Varias compras sempre sem problema nenhum
Recomendável
Shipment
Okay, there's the problem; But that's not a problem of GB at all. My purchases got to my country within 25~30 days, and that's the average time from China to Brazil. The real problems start inside my country, where the bureaucracy just trash with one more month waiting to "check if it's okay". Cheap purchases may not have this problem, btw, other countries at all may not have any problem, but everything close to the 100US is a waiting mess on Brazil
Gearbest is a very good site for shopping
Support Center service is very quick to respond to any inquiry or request support.
GearBest is the cheapest site in the world, very competitive prices and high quality products.
Do not forget that GearBest is the only site that takes a picture of package before sending it to the customer.
Gearbest is amazing! I buy regularly on Gearbest and it is great to do that. Products with enormous quality, I can find on it a huge range of prices, amazing smartphones, very affordable. I love also GearBest pre sales, where I can find top products, in my case Smartphones, at an amazing price. Costumer support is great, always defending costumers point of view. I deeply recommend buying on Gearbest.
I usually shop from chinese e-commerce websites but Gearbest really surprised me for two main reasons. Shipping. In my experience I've never received an order in less than two weeks (Italy), with Gearbest this was possible and, more incredibly, shipping is free! Quality. I bought a branded action cam and I can't see the difference between this one and one bought from a phisically store. Fully satisfied.
I've been making purchases with GearBest since 2015, more that 30 goods have been bought since than. So I can honestly say that GearBest is great online shop with huge amount of proposed goods, nice prices, pleasant system of discounts and bonuses, very friendly and polite service. Regarding to the shipment, I am from Ukraine, and all my purchases delivered safly without any damage in terms of 10-14 business days.
Начну с того что это пожалуй самый лучший интернет магазин в Китае, он интуитивно понятный и дизайн хороший, а для меня это не маловажно. Еще у них один склад и если заказать несколько товаров они приедут в одной посылки. Цены зачастую ниже чем на других площадках, я покупал тут несколько пар наушников себе и друзьям и они стояли на несколько долларов дешевле, а одна пара продавалась эксклюзивно в GearBest. Тех-поддержка просто супер у меня потеряли посылку на Почте-России хоть это вина не GearBets они согласились выслать новую бесплатно, что очень радует! Еще хорошая система с поинтами за которые можно сделать скидку 50 понинтов это где-то 1 доллар. В общем рекомендую, вы не пожалеете если захотите что-то тут купить.
IT IS A VERY RELIABLE STORE, I HAD AN INCREDIBLE EXPERIENCE BUYING. I BUY A SMARTPHONE VERNEE M5, DELIVERY WAS FAST, THE PRODUCT COME WELL PACKED AND PERFECT. I RECOMMEND TO ALL THIS STORE, YOU WILL NOT REPENT.
This was my first order for GearBest, I ordered a wristwatch for my brother and headphones. Delivery was lightning fast - only 7 days! The goods of excellent quality, as I expected, are packed very well. Very pleasantly surprised by the points - for each review you get points and you can pay up to 30% of the cost of the goods, which is very cool. Service is also on top. Now I will recommend to all my friends this excellent store.
I would like to recommend this shop. I bought a lot of cheap and great quality things. You can buy here everything, DVR car, toothbrush, toys, phone cases and more. 5/5
Costumer around 1 year with 15/20 different purchases and without any issue so far, highly recommended.
From Portugal.
If you know what you want and you want to be sure that you will get original item - buy it from Gearbest.
Plusieurs commandes et tous se passe a merveille.
Service commercial est très réactif.
Je recommande vivement.
I made on order on 14 Nov and gearbest was saying that they ship on 21 Nov. On the 23 of Nov they sent me an e-mail that they shipped half of my order and the other half will be shipped at Dec 17!. Today its Dec 2 2017 and the tracking number for my shipment that was sent on 23 Nov is saying the item is pre-advised. Witch means it still has not been shipped. Stay away from this company i will contact my bank from tomorrow and see what i can do since i paid with my credit card. Will keep you informed with my progress. JUST POST EVERY PLACE YOU CAN THAT THE COMPANY IS PROBABLY A SCAM.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Dimitrios,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com