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Gearbest
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GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Portugal
1 review
0 helpful votes
Follow Bessa F.
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D. MRX is an excelent brand. The screen protector is very transparent, very clear to see the screen. It is super thin design and have a strong viscous force, it perfect attach the screen. Also is water resistance, scratch resistance, anti-fingerprints. And have 2 pieces. Very nice item on best web store.

Date of experience: December 2, 2017
Brazil
1 review
0 helpful votes
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Excelente site
December 3, 2017

Excelente site para compras e soluções confiável e com suporte fácil e rápido, comprar chegam bem embaladas e com ótimo funcionamento.

Date of experience: December 2, 2017
Brazil
1 review
1 helpful vote
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Excellent store
December 3, 2017

Every time I needed to get in touch or get questions I was answered quickly and with quality, shipping and delivery fast, product arrive perfectly for a good price

Date of experience: December 2, 2017
Poland
1 review
1 helpful vote
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I have bought three Xiaomi smart light bulbs about four months ago. I am very happy with quality of the product and shipping time.

Date of experience: December 2, 2017
Bulgaria
1 review
0 helpful votes
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By k6 rta
December 3, 2017

Great product at great price fast shipping. Everything is great will buy again from gearbest. Nice support very helpfull.

Date of experience: December 2, 2017
Poland
3 reviews
4 helpful votes
Follow agnieszka w.
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I love this shop, so I wanted to recommend it to everyone. All my family and friends are using it. Thousands of promotions, but true 90%. The goods are usually sent immediately. I have already bought 100 items in the gearbox and I have to admit that it is professional service. I buy an item in the flashsale promotion and after an hour I have information about the product packed then sent and in 2 weeks I have a package of security at my place. And it's always the original thing. I am very inquisitive, for example, I always check the batteries with real capacity and it is always what the gearbest declares. I recommend GearBest to everyone.

Date of experience: December 2, 2017
Turkey
1 review
0 helpful votes
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Best Site for Shopping
December 3, 2017

I bought about 20 products on this site and they are all original and works well.
Shipment is also good, I got my items in estimated time.
They have lowest prices compared to other sites.

Date of experience: December 2, 2017
Brazil
1 review
0 helpful votes
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A great price for a good product, an acceptable time for delivery taking into account the slowness of the postal services here in Brazil.

Date of experience: December 2, 2017
Spain
1 review
0 helpful votes
Follow Txetxu V.
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Excelente página, con un servicio de atención al cliente muy profesional.
La preparación y los envíos muy rápidos, en dos semanas aproximadamente me llegan a España.
Recomiendo esta página al 100x100, yo personalmente hasta la fecha no he tenido ningún problema comprando en Gearbest, la verdad estoy muy contento y por eso lo comparto con ustedes.

Date of experience: December 2, 2017
Mexico
1 review
0 helpful votes
Follow Ger G.
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A great Team
December 3, 2017

In my most recent purchase at GearBest.com everything was excellent, both the technical support, the purchase process, the shipping process, the DHL parcel that they use at affordable prices on all that, they quickly respond to the doubts I have, I have had refunds of purchases and they are fast without any complaint, the only detail that I would like them to improve is the disposition of some articles, because they put possible dates of shipment and in the end they arrive to delay again and again those products, I imagine that they do that for lack of stock, but should notify by mail that our purchase has suffered a delay, in general I highly recommend GearBest, which without presuming for my taste is the best online store so far, and I know it can improve a lot, but that depends on the GearBest equipment for the most part.

Date of experience: December 2, 2017
Spain
1 review
1 helpful vote
Follow Javier H.
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Compré una bombilla inteligente Xiaomi-Philips a un precio imbatible y estoy encantado. La he puesto en la entrada de la casa, así cuando llego, antes de entrar puedo activarla con la aplicación móvil MiHome. Además se puede la intensidad de iluminación y el color, blanca o amarilla. El envío fue muy rápido y llegó en perfecto estado. Sin duda volveré a comprar en Gearbest!

WW**************

Date of experience: December 2, 2017
Hungary
1 review
1 helpful vote
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My fav shopping site
December 3, 2017

Gearbest is just amazing for me. I check on it every day as they have a ton of fantastic deals and giveaways. I have been using their services for about 2 years and I had problems with very few items. For those I got a quick refund on every occasion. I love this site!

Date of experience: December 2, 2017
Ukraine
1 review
1 helpful vote
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Great store
December 3, 2017

Ordered more than 30 times, never got any problem with product. Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes.

Date of experience: December 2, 2017
Spain
1 review
0 helpful votes
Follow Guillermo R.
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I have made tens of orders in this place, and I trust it enough to buy expensive phones and electronics.
I recently purchased a Xiaomi M365 electric scooter using a coupon. The shipping was very fast, the product arrived perfectly, as always.

Date of experience: December 2, 2017
Italy
1 review
1 helpful vote
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Item received in 1 month (unregistered shipping so it was not the fastest available)
Package was well done and the item was protected enough not to get damaged.
The item itself cost me 2.54 (order #W**************)
Everything is original certificated by the Xiaomi tag and QR code. For the price the quality is amazing. Recommended. Also for all the other items in this store

Date of experience: December 2, 2017
Slovakia
2 reviews
0 helpful votes
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Cheap, fast and perfect
December 3, 2017

I didn´t have many experiences with online shopping from China. I just made some smaller orders, items were delivered surprisingly fast. After that I gave gearbest full trust and I am totally satisfied. Amount of products on website is amazing and you will always receive more, than you expected for that kind of price. Anyway, it´s a long travel from China to Europe and some problems can appear, but from my experiences, they were solved in few days correctly. Fully recommend

Date of experience: December 2, 2017
Portugal
1 review
0 helpful votes
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Amazing Seller
December 3, 2017

My experience with the gearbest for already has been simply FANTASTIC. There is no better way to describe it. I live on the other side of the ocean and I have orders that have already arrived in a week, certain that it was a few times that happened, but it happened and the normal thing is 2/3 weeks. Which I think is very good.
Gearbest is safety, good prices and mainly, quality.

Date of experience: December 2, 2017
Bulgaria
1 review
0 helpful votes
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Hopeful seller
December 3, 2017

I've recently bought a mobile phone from Gearbest. It's very easy to navigate through the website searching for what you want. The staff is very polite and responsive. They answer me any question within 24 hours. Prices of goods (espesially discounts) are lower than similar websites. The phone seems to be a high quality device, working fast and well. About the delivery everything was ok. Shipping speed was good (about two and a half weeks) taking in mind the big distance and the complicated process of shipment. Best thing is the tax-free receiving of the item in my country which I appreciate very much! I recommend it!

Date of experience: December 2, 2017
Netherlands
1 review
0 helpful votes
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I had a issue with the ordered Xiaomi Selfie Stick. I paid for track and trace but the tracking information was only related to track and trace in China.
I escalate it to customer service. I didn't appreciate it to receive several standard answers. No answers on my questions. At last Gearbest compensated me with GB-points. Thankfully the order item is delivered the past days.
Overall, you can shop at Gearbest for the lowest prices. Reliable webshop. Initial answers Customer Service can be better.

Date of experience: December 2, 2017
Canada
2 reviews
0 helpful votes
Follow Joseph N.
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Dear Joseph,

Thank you for contacting Gearbest.

I am sorry about the problem we have caused.
I have checked that we hava reship all items to you.
The shipper has lost the item.
Since you are the valuable customer for uswe have contacted our manager to deal with your order firstly.
We can refund 50% of the item to you.
Could you please tell me your decision?

Thanks for your understanding and assistance.

Best Regards
Wanda_Hu
Gearbest Customer Service
http://www.gearbest.com/

Date of experience: December 2, 2017
Lily L. Gearbest Rep
over a year old

Dear Joseph,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.