The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
D. MRX is an excelent brand. The screen protector is very transparent, very clear to see the screen. It is super thin design and have a strong viscous force, it perfect attach the screen. Also is water resistance, scratch resistance, anti-fingerprints. And have 2 pieces. Very nice item on best web store.
Excelente site para compras e soluções confiável e com suporte fácil e rápido, comprar chegam bem embaladas e com ótimo funcionamento.
Every time I needed to get in touch or get questions I was answered quickly and with quality, shipping and delivery fast, product arrive perfectly for a good price
I have bought three Xiaomi smart light bulbs about four months ago. I am very happy with quality of the product and shipping time.
I love this shop, so I wanted to recommend it to everyone. All my family and friends are using it. Thousands of promotions, but true 90%. The goods are usually sent immediately. I have already bought 100 items in the gearbox and I have to admit that it is professional service. I buy an item in the flashsale promotion and after an hour I have information about the product packed then sent and in 2 weeks I have a package of security at my place. And it's always the original thing. I am very inquisitive, for example, I always check the batteries with real capacity and it is always what the gearbest declares. I recommend GearBest to everyone.
I bought about 20 products on this site and they are all original and works well.
Shipment is also good, I got my items in estimated time.
They have lowest prices compared to other sites.
A great price for a good product, an acceptable time for delivery taking into account the slowness of the postal services here in Brazil.
Excelente página, con un servicio de atención al cliente muy profesional.
La preparación y los envíos muy rápidos, en dos semanas aproximadamente me llegan a España.
Recomiendo esta página al 100x100, yo personalmente hasta la fecha no he tenido ningún problema comprando en Gearbest, la verdad estoy muy contento y por eso lo comparto con ustedes.
In my most recent purchase at GearBest.com everything was excellent, both the technical support, the purchase process, the shipping process, the DHL parcel that they use at affordable prices on all that, they quickly respond to the doubts I have, I have had refunds of purchases and they are fast without any complaint, the only detail that I would like them to improve is the disposition of some articles, because they put possible dates of shipment and in the end they arrive to delay again and again those products, I imagine that they do that for lack of stock, but should notify by mail that our purchase has suffered a delay, in general I highly recommend GearBest, which without presuming for my taste is the best online store so far, and I know it can improve a lot, but that depends on the GearBest equipment for the most part.
Compré una bombilla inteligente Xiaomi-Philips a un precio imbatible y estoy encantado. La he puesto en la entrada de la casa, así cuando llego, antes de entrar puedo activarla con la aplicación móvil MiHome. Además se puede la intensidad de iluminación y el color, blanca o amarilla. El envío fue muy rápido y llegó en perfecto estado. Sin duda volveré a comprar en Gearbest!
WW**************
Gearbest is just amazing for me. I check on it every day as they have a ton of fantastic deals and giveaways. I have been using their services for about 2 years and I had problems with very few items. For those I got a quick refund on every occasion. I love this site!
Ordered more than 30 times, never got any problem with product. Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes.
I have made tens of orders in this place, and I trust it enough to buy expensive phones and electronics.
I recently purchased a Xiaomi M365 electric scooter using a coupon. The shipping was very fast, the product arrived perfectly, as always.
Item received in 1 month (unregistered shipping so it was not the fastest available)
Package was well done and the item was protected enough not to get damaged.
The item itself cost me 2.54 (order #W**************)
Everything is original certificated by the Xiaomi tag and QR code. For the price the quality is amazing. Recommended. Also for all the other items in this store
I didn´t have many experiences with online shopping from China. I just made some smaller orders, items were delivered surprisingly fast. After that I gave gearbest full trust and I am totally satisfied. Amount of products on website is amazing and you will always receive more, than you expected for that kind of price. Anyway, it´s a long travel from China to Europe and some problems can appear, but from my experiences, they were solved in few days correctly. Fully recommend
My experience with the gearbest for already has been simply FANTASTIC. There is no better way to describe it. I live on the other side of the ocean and I have orders that have already arrived in a week, certain that it was a few times that happened, but it happened and the normal thing is 2/3 weeks. Which I think is very good.
Gearbest is safety, good prices and mainly, quality.
I've recently bought a mobile phone from Gearbest. It's very easy to navigate through the website searching for what you want. The staff is very polite and responsive. They answer me any question within 24 hours. Prices of goods (espesially discounts) are lower than similar websites. The phone seems to be a high quality device, working fast and well. About the delivery everything was ok. Shipping speed was good (about two and a half weeks) taking in mind the big distance and the complicated process of shipment. Best thing is the tax-free receiving of the item in my country which I appreciate very much! I recommend it!
I had a issue with the ordered Xiaomi Selfie Stick. I paid for track and trace but the tracking information was only related to track and trace in China.
I escalate it to customer service. I didn't appreciate it to receive several standard answers. No answers on my questions. At last Gearbest compensated me with GB-points. Thankfully the order item is delivered the past days.
Overall, you can shop at Gearbest for the lowest prices. Reliable webshop. Initial answers Customer Service can be better.
Dear Joseph,
Thank you for contacting Gearbest.
I am sorry about the problem we have caused.
I have checked that we hava reship all items to you.
The shipper has lost the item.
Since you are the valuable customer for uswe have contacted our manager to deal with your order firstly.
We can refund 50% of the item to you.
Could you please tell me your decision?
Thanks for your understanding and assistance.
Best Regards
Wanda_Hu
Gearbest Customer Service
http://www.gearbest.com/
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Joseph,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com