The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
It is without a doubt a great store, all my orders have arrived successfully and when a problem has been presented, your attention staff always responds to me in a friendly way and looking for solutions, they are a great company, I definitely recommend it, they are excellent!
Good, clean design. If you have a big living room, you probably will need two of this lamps. But for room up to 20sq/m it enough. Works with MiHome app. It doesn't comes with a remote and it's the only cons, so you need to buy it if you want to control the lamp without wifi connection and app.
I think that Gearbest is one of the best e-commerce from which I now purchase regularly. The site is structured well enough and offers a huge range of products, for each category. It also offers excellent account management to account for orders, extra points received, list of favorites etc. Prices are the best on the market, you will never find an article that costs less than Gearbest. Very often there are interesting articles in flash salt or discounted with coupons, opportunities not to be missed!
Furthermore, the products are always original and fully functional. Shipping services are many, there are some faster (5-7 working days) and other less fast (15-20 working days) but the order is traceable so you always know where the package is. The assistance is very available and answers quickly. Unfortunately (or fortunately) I never needed to open an RMA for the return / replacement of a warranty item so I can not even evaluate the warranty service. I only had a reimbursement experience due to the non-restock of an article by the manufacturer, so the fault is not Gearbest's fault and the assistance has been fast enough to make me refund or replace with another article. Special mention regarding the Xiaomi world: if you are fans of the brand, in this shop, you will find everything! The most supplied and at unbeatable prices.
All in all I find that it is a great online store and I have already recommended it to many friends and relatives who have found good in their turn.
I bought the lamp in September. The product came in a few weeks. They brought it to the post office. Not damaged, the box is not rumpled. The luminaire works great. Specially did not write a review before to test it. Sun is all right. I've fallen many times, but at the same time everything works perfectly well! All reokmenduyu to buy a lamp!
I have been using Gearbest for online shopping from the last year. I had a very good experience in purchasing and after sale servicing from Gearbest team. Recently, I have ordered Alfawise S95 TV Box and Original Xiaomi R01 Mi WiFi Amplifier from Gearbest. I have got these product in sale with very low price as compared to other websites. I am using these since last month. These are working very good as described by Gearbest in product description.
Since 2014 I am shopping from gearbest
I have bought a lot of products. Without problems
What distinguishes gearbest from other sites
It is characterized by superior treatment by the support. And guarantees the rights of its clients
It has good products, high quality and reasonable price.
Utilizzo gearbest da più di un anno, mi trovo davvero bene per vari motivi il primo è per l'incredibile rapporto qualità prezzo dei prodotti spesso migliori anche di altri siti, si trovano moltissimi prodotti in catalogo c'è una grande scelta su tantissime categorie, inoltre gearbest da un ulteriore possibilità di abbassare il prezzo usando i coupon oppure utilizzando i punti accumulati fino a scontare un ulteriore 30% del prodotto, la trovo una cosa fantastica. Le spedizioni sono spesso gratuite o comunque hanno un costo abbordabile, io per oggetti economici utilizzo quella senza tracciamento e in un mese circa ricevo sempre i prodotti oppure utilizzo la priority line che in soli 10 giorni il prodotto si trova a casa è uno dei miglior siti al mondo lo consiglio a tutti proprio per questo lo faccio usare spesso anche a molti miei amici. L'ordine in questione è una penneta usb 32gb funziona davvero bene e l'ho pagata la metà di quello che avrei speso nel mio paese la consiglio a tutti, inoltre voglio far notere che il pagamento avviene sempre con pay pal quindi si hanno tutti i vantaggi sulla sicurezza che esso propone.
I really enjoy buying products on your Gearbest site. They are excellent quality products with excellent prices, have never failed a shipment or a refund, the honesty of Gearbest is exemplary. I advise every agent to buy online at Gearbest. I love Gearbest excellent service I hope they never end and that I continue to buy cheerfully at Gearbest. Gearbest is the best online shoping!
Gearbest legitimate online shop
"gearbest very good site where we can buy vaping tanks rda rta mod and other vaping accessories and tools, they sell low price and original item"
Refund warranty?
Unfortunately, I can not report anything good here. 7 month ago I ordered a draw pad, which was faulty! Now I wait without success for 6 months and countless messages to get refunded from Gearbest!
Very nice shop, fast delivery and very good prices. Also very good communication. 100% satisfaction!
Had a great experience using Gearbest! Ordered Medusa Reborn RDTA tank, and received it on the day I expected my package to arrive! Just two weeks - as was mentioned in description of this product! Great quality of tank, good packaging and very nice support team! Going to order more))
Já comprei várias coisas, economizei tempo e dinheiro. Recomendo pois o site envia os produtos com qualidade e de forma rápida.
Gearbest is a great community about international shopping.
I really like cause a few reasons, like:
Great prices
Great support
Good promotions
And others
But i want to suggest something's to make this experience better than i had here.
About discount coupons:
It rarely works to me. The most time these cupons make the products that i wanted to buy most expensive than cheap.
I really don't understand why these coupons work against their propose...
About support:
Gearsbest team support is great for me, but maybe they are few.
Gearbest should think about rising up your support team, cause its very important for the customer, exceptionally new ones.
A few years ago I have been shopping at gearbest, I have had problems with the local postal mail, but I agreed with the store that has always been helpful, always recommend.
I bought many products from Gearbest, all of them came smoothly and the bags they use as packaging do not damage the product. Customer service communication is good
I'm shopping from GearBest very soon, but until now I am very excited to always get things on time, even in advance. Everything I ordered arrives as described on the site (no exceptions) and for every thing I have turned to the site through the ticket has been returned immediately, the attention has been answered quickly and adequately. Besides the correct and accurate attitude of the site, I am very pleased with the constant offers and hints that they make and allow me to meet the desired things at an attractive price. I highly recommend the site to all my friends and not only continue to like things from it.
"Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes. To all my friends I would gladly recommend using the website Geriabest. "
I purchased a $300 phone. After 3 months the screen broke on its own (vertical green lines appeared on the screen) and I sent it to them for warranty repair. After 6 months (!) they said that the phone cannot be repaired (! - they couldn't change the screen module) and instead they offer me a choice: get $50 "refund" (!) or give them $180 more and get some device from them (!). Words that describe Gearbest are: scam, incompetence, no ethics, terrible customer support.
Dear Alexander,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear myriam,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center