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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Andre F.
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Excelente qualidade
December 28, 2017

A Gearbest oferece muitas opções de produtos e marcas, além de várias opções para envio, que é sempre rápido e cumpre com os prazos estipulados e os anúncios também são ricos em informações.

Em todas as situações que solicitei informações complementares, recebi retorno rápido e com informações clara.

Recomendo a todos que conheço a comprarem na Gearbest.

Date of experience: December 27, 2017
France
1 review
0 helpful votes
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Best site to get any gadgets cheeper
December 28, 2017

Looking for a 3D printer for a month, best place was Gearbest, cheaper, faster and most important I could trust the site.

Date of experience: December 27, 2017
Italy
1 review
0 helpful votes
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Perfect e-commerce
December 28, 2017

I always find everything I need, they have fast shipping and great price. Also they have good service in case you have any problems with post office.
This website is perfect!

Date of experience: December 27, 2017
Germany
1 review
0 helpful votes
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Already bought multiple items from gearbest (Mobile Phone, some cables, etc).
This time I ordered a RC-Quadcopter (JJRC H8 Mini 2.4G 4CH Brushed RC Drone - RTF). As usually, it arrived within the estimated period, even right before christmas!
The RC-Quadcopter is fun to use and has good built quality, it already survived some crashed.

I will keep ordering from gearbest, the good products for a low price are worth the longer waiting time!

Date of experience: December 27, 2017
GB
2 reviews
6 helpful votes
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Ticket: WT*******710
Order Number: W**************
Message Type: Check The Order Status
Subject: can you refund my order now
Message:
I have waited for over a month i placed order on the 5th of november and it is now the 18 of december, please can you refund my order now, i have contacted my credit card company and the know what is going on, your company will receive the worst feed back i can give it, i know all about social media and will go global, send my money back now
Ticket Status: Processing
Full Name: richard
Attach Files:

I HAVE FOUND THIS COMPANY TO BE PROFESSIONAL SCAMMERS, THERE CUSTOMER SERVICE IS THE WORST I HAVE SEEN... BEWARE. DO NOT FALL FOR THE GLOSSY WEBSITE, THEY STILL HAVE MY MONEY THANK GOD THE CREDIT CARD COMPANY ARE FIGHTING IN MY CORNER...

Date of experience: December 27, 2017
Lily L. Gearbest Rep
over a year old

Dear richard h,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
Follow Wojciech P.
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Looking for gerbest gadgets you can find them...
Very good customer service
Low prices
Additional discount codes

I definitely recommend it

Date of experience: December 27, 2017
Turkiye
1 review
0 helpful votes
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I liked it very much
December 28, 2017

I liked it very much. And this store sells only original products, I have never met a fake. Amazing products with fast shipping and low prices

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
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Best knife
December 28, 2017

I ordered there some knifes and it is best knife i ever had, really and it cost like half price, this is best quality in the world for that price

Date of experience: December 27, 2017
Poland
2 reviews
0 helpful votes
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I bought a perfect speaker for a small price. Small, neat and well made. The sound is extremely clean and loud. A lot of bass is undoubtedly an advantage of this product.
Delighted by the general impressions, I bought three more for family and friends. They also liked it.
As for the store, Gearbest fulfilled its duties flawlessly. Fast and easy delivery is a big plus. I recommend shopping in this store!

Date of experience: December 27, 2017
France
2 reviews
1 helpful vote
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Short review:
I cannot recommand this company, if you have any issue requiering to contact the customer support, the only answer you will get will be automated message answering nothing at all. I have ticket open since several days with still no asnwer following the first automated one.

Long version:

I oppened several tickets with the same unanswered issue on their website.
I've ordered a phone, the order was made on 11/27, "shipped" on the 11/28, claimed to arrive in the next 15 days at first. I opened a ticket on december 7th to check that my order was going alright. Only got an automated message.
It's almost been a month now, the postal service still have no idea where the package is. I contacted my postal service, they told me the package was still not in their hand and as far as they where concerne, they have no way to attest it was indeed sent.
I contacted gearbest supportaying the tracking number was basically to no use, what the postal service told me, and I'd like more information on what was going on on their part, I was granted with the same automated message direction me to the postal tracking service.

Date of experience: December 27, 2017
Lily L. Gearbest Rep
over a year old

Dear Magalie,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Spain
1 review
0 helpful votes
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Best web site to buy
December 28, 2017

Después de que me resolvieran unos cuantos problemas con los envios, por cuestión del tiempo de recepción y por extravio del paquete en mi post office puedo confirmar que es una tienda muy seria y con un gran servicio post venta.

Date of experience: December 27, 2017
Ukraine
1 review
0 helpful votes
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Best smartpfone 100$
December 28, 2017

I buy Leeco s3 x 626
Phone is the best for this money, the store did everything well, the parcel was sent on time. I'm pleased with the purchase

Date of experience: December 27, 2017
Slovakia
1 review
0 helpful votes
Follow Ondrej K.
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Great store
December 28, 2017

Gearbest is one of my most favorite Chinese shopping website. Very user friendly website, support is on the excellent level and very fast.
There is huge scale of products, but one of the biggest advantage of the site is support from Gearbest for EU customers. They have many EU warehouses so for the customers from EU the price shown is final with no additional charges. Moreover, very good news is that when ordering from outside eu, Gearbest will compensate all the charges connected.
Great shopping experience. My last order was from EU warehouse, order came to me within 4 days by DHL, with no problems. I could track the order the whole time.
They have also good system of honest customer reviews for every product bought, supplemented by photos and videos. There are also many flash deals and other different discounts coming every week.

Date of experience: December 27, 2017
RU
1 review
0 helpful votes
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Good store
December 28, 2017

Good store, quite fast delivery, very fast ship usually next day after ordering. You can contact support, good prices, huge range.

Date of experience: December 27, 2017
Portugal
1 review
0 helpful votes
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Gearbest
December 28, 2017

Gearbest is from far the best online shopping site where I bought stuff. They never failed with me in one way or other.
All my packeges came in perfect conditions and almost all in the almost all on time and when they weren't the support center solved my problem very fast, The website is also very easy to use.
I'm very happy until now with Gearbest.

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
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Bought from Gearbest the Yeelight USB Powered Small Night Light - WARM WHITE LIGHT (order number: W**************). A great product which was on great price. The item came very fast and the communication was pefect! Highly recomend this shop. If you have any further questions, please don't hesitate to.

Date of experience: December 27, 2017
Poland
1 review
2 helpful votes
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My favorite online store
December 27, 2017

I can recommend this store.
Very fast shipping.
High level customer service.
In case of problems, very quick help.
In addition, the store often offers products at attractive prices.
Recently I bought the Chuwi Hi10 Pro tablet for $ 170.
No. W**************
In addition, some products have the option of shipping without VAT
I recommend it again!

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
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I really recommend!
December 27, 2017

I have already bought several times on gearbest. Each time everything was ok - items original as described and packages well secured. Some of them delivered faster some slower but always delivered with no problems. For sure I will order more from gearbest.

Date of experience: December 27, 2017
Algeria
2 reviews
0 helpful votes
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Excellent store
December 27, 2017

Good store, lowest prices among all other stores, good products, and responsive support, 95% of my purchases are from this store. I trust and love theme.

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
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Very good shop
December 27, 2017

I have very nice experience with the,, W**************" order on Gearbest. Product is very good quality and cheap. Shippment was very fast and I have receive my order extremly fast. I really recommend that shop.

Date of experience: December 27, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom