GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought in the gearbest, did not trust the store very much, but the product arrived without problem and before the deadline, since then I already made several purchases in this store and until now everything went well, I recommend to you, gearbest.com = D
J'ai enfin essayé le site Gearbest
Commande W************** le Aug 16,2017 20:50:56 PM (nickname Alain)
Livraison un peu lente mais gratuite et pas de souci avec la douane.
Je suis très content de ce site que je recommande fortement.
After I met the gearbest, I changed my concept of import really, a very good and reliable site, I can not wait to get my products through the website gearbest you do your shopping, good and reliable site.
I bought a lot things and I'm pleased. The assortment is very rich and the promotions are very frequent. The service is nice and polite, in case it always trying help. Shipments are very packed, thanks to which the goods are safe. I recommend and greetings
My name is yassine
I am using gearbest to shop things for a while
And iam satisfied
Quality of the products is very good comparing with prices
The costumer services is very helpful all the time
A guess that you need to take care more for the packaging ans products potection
I recently recieved 2 oeders i am happy for that
I did not find any problem in this site
All is great in here
I found this awesome store with lots of good gadgets and other products! Cheap price and fast delivery.
One of the best stores that i try good prices, nice products, high quality and fast shipping, i recommande it.
I placed my order on 29 Sept 2017. Shipment was delayed with one week but it was advertised on the web site. Tablet was safely packed and well preserved. Arrived in short time. All good with shopping at GearBest.
The only sadness I have when entering the site is not having the money to buy everything the store offers. Fast delivery and great support.
I recommend to all gearbest.com. Great things for a low price. As an example, I will describe here one of my orders:
W**************
I ordered from the gearbest store the item: 25 in 1 Screwdriver Wallet Kit Repair Tools
The delivery was fast and easy. The item itself is great, it is very well made and handy.
I do it for phone and other electronic repairs. It writes perfectly, and all this for a low price.
See my review on the gearbest page!
I am a continuous customer of the gearbest, and I only have to praise the service and quality of its products. Surely I will buy again and share with others.
In my opinion it's one of the best site to shop. Very fast delivery, great communication and very good prices!
I bought Xiaomi Wireless Bluetooth 4.1 Music Sport headphones. These are very comfortable headphones. Sound quality is very good
They offered to give me 300 points ($ 6) for the problems caused, I just told them to give me my money back.
On the 21st they told me that they are going to cancel the shipment and waiting one day, today is day 26 and do not solve my problem.
I told them I bought a case for my cell phone and it had to be sent 7 to 8 days after acquiring it, it turns out that 30 days passed and they never sent it to me they lost me time and still every 3 days they told me that it is already packed and that they were going to send, I had to ask for a refund.
Excelente página para comprar
Ya he comprado más de 15 artículos ahí y seguiré comprando
Ya que brindan confianza y tiene muy buen servicio y atención
Para mi la mejor manera de comprar es con ellos
That was a very fast order, i ordered on monday, they shipped on tuesday and i got it on thursday in Germany. Express shipping for free. Thank you.:-)
I bought more than 50 items from Gearbest.com and have almost only positive experience. Whenever the item was not okay they refunded me the money. They answered to all of my questions in short time period. You can grab many items on sale, more cheaper than on the other websites. Shipping is fast, you can choose between many carriers. Also, you can collect GB points and get great discounts, up to 30% on every single item. I use it a lot. You can write and read other people reviews for any product. Item descriptions are detailed and also you can ask questions about items. I use their app for Android, it works perfect, and also you can get discounts with using the app. I like it. The only bad experience was when I bought an item and payed for it but they didn't have it in Warehouse, so they cancelled the order and sent me back my money.
"I bought xiaomi mi note 2 from gearbest in the 29.11.2017, it arrived without problems the 15.12.2017, it was a great experience, why? The product arrived well packed so the product won't be damaged, the product itself was the same as described in the website, the support staff are great, their help is very professional and they are very responsive, and the price was unbelievable, i've searched the entire web for the same price but i didn't find anything like gearbest prices and not just in phones, so as a conclusion if you want to buy a product, sincerely don't miss gearbest they are great."
Best geeky shop! Ordered my self Xiaomi Hybrid IV headphones and Beelink GT1 ultimate TV box. Gear best is very affordable and fast shipping!
I've bought many great items from Gearbest.com and I am satisfied with then on 100%
The shipping is very fast but also very cheap, you can take insurance, so you can buy with no risk.
All the items are original and 100% authentic and customer support will help you with any issue
I started buying stuff in Gearbest in 2016, since then I made over 10 orders and never had a problem. Even when there was something wrong with the product, gearbest support was helpful and fair. Gearbest is an excellent honest online store. The support service is fast and responsive, but there are no special problems. Everything is clear and clear. Constant actions and sales are encouraging. Decisions are made in one day. In general, if you did not buy here, then it's time to start!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lia M,
Thank you for your comment.
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All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
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Best regards,
Gearbest Customer Service Center