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Magalie L.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Shopping, Computers & Technology

Member since December 2017

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2 Reviews by Magalie


Livraison rapide de ma commande (en 2 jours) mal-grès le fait quelle soit faite au millieu des fêtes.
Petit soucis avec un element d'une valeur de 5 à 10 manquante, j'ai contacté le support, il m'ont immédiatement offert un 25 de dédommagement à utiliser sur le site de Cdiscount ou sur la carte utilisé pour l'achat.


Short review:
I cannot recommand this company, if you have any issue requiering to contact the customer support, the only answer you will get will be automated message answering nothing at all. I have ticket open since several days with still no asnwer following the first automated one.

Long version:

I oppened several tickets with the same unanswered issue on their website.
I've ordered a phone, the order was made on 11/27, "shipped" on the 11/28, claimed to arrive in the next 15 days at first. I opened a ticket on december 7th to check that my order was going alright. Only got an automated message.
It's almost been a month now, the postal service still have no idea where the package is. I contacted my postal service, they told me the package was still not in their hand and as far as they where concerne, they have no way to attest it was indeed sent.
I contacted gearbest supportaying the tracking number was basically to no use, what the postal service told me, and I'd like more information on what was going on on their part, I was granted with the same automated message direction me to the postal tracking service.

Lily L. – Gearbest Rep

Dear Magalie,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

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