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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Pascal V.
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Gearnest is my favorite shop for e cigarettes.
The products are original and have good prices.
It took about 14 day to get shipped to germany.
The support was also very good.
I will always buy my e smoke equipement on Gearbest.

Date of experience: December 28, 2017
Francesco C.
Italy
1 review
0 helpful votes
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The best e-commerce
December 29, 2017

My experience started one year ago, i bought many things on gearbest and everything arrived in time. The products are in good conditions and the shipping is not too much to wait, the customer service is quite good. i would reccommend this site to everyone who want to spend less but with same quality.

Date of experience: December 28, 2017
Finland
1 review
0 helpful votes
Follow Manel S.
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I don't put 5 stars because the time of shipping is around 10 day. When i need buy any electronic device or some of Xiaomi this is my first option. Best prizes and original Xiaomi products.If i have any doubt his contact service respond me less 24h in my language. I can pay wiht Paypal
PROS
-Prize
-Original products
-Answer less 24H in your language
-Can pay with Paypal
CONS
- Time of arrival

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
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GearBest one of the best
December 29, 2017

GearBest is one of the best foreign shop. Very good quality, fast shipment and the best price. I already bought several products from GearBest and I'm very satisfied. Everything is relly good! I'm recommend.

Date of experience: December 28, 2017
Greece
1 review
0 helpful votes
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Recently bought a Sport Smartwatch from Gearbest. The delivery was really fast and everything went as smooth as possible. The support center was really helpful and fast responding. I will definitely order again from Gearbest.

Date of experience: December 27, 2017
Illinois
1 review
0 helpful votes
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One of the best online stores
December 28, 2017

One of the best online stores, my shopping experience has been very good, the customer service is very good and the prices are the lowest

Date of experience: December 27, 2017
Brazil
1 review
1 helpful vote
Follow Fellipe M.
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I bought a mi band 2 in the gearbest, arrived super fast, in conformities, I am really enjoying the super useful product in the day to day, I am very satisfied

Date of experience: December 27, 2017
Portugal
1 review
0 helpful votes
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Gearbest - TOP
December 28, 2017

On gearbest we are able to find lots of products with excellent prices. I already bought there two phones, severall acessories, a weight scale, etc... And I'll keep buying for sure!

Date of experience: December 27, 2017
Turkiye
2 reviews
0 helpful votes
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ZERODATE X70
May 4, 2019

"Gearbest its one of mine "most-used stores"!
Allways trusted in them and they never failed me.

Even if i got any problem with the problem they just find a solution for me in less than 48h"

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
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I sincerely recommend it!
December 28, 2017

The site is transparent, easy to navigate, you can get a super deal every day. The payment method for orders is simple and has a lot of payment options. Orders are as described and delivered at a fast pace. Contact with support very fast and nice. I highly recommend this store!

Regards
Grubson930

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
Follow Marcin L.
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Good prices and reliable shop
December 28, 2017

The prices are normally at aliexpress range or lower (with discount codes and points program) but at the same time it is much more reliable. You can also choose (normally with some extra charge) to get the items from a European warehouse so no extra duty and normally no VAT (sometimes you need to pay the difference in VAT level but not all of it). So far I didn't have to try their warranty so can't write anything about it but as you can pay via PayPal that's also an extra layer of protection (where you can get money back not only from Gearbest but also from PayPal).

Date of experience: December 27, 2017
Turkiye
1 review
0 helpful votes
Follow Selcuk K.
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I have bought over 50 products from Gearbest and I have not a big problem so far. Customer service is friendly and solves problems quickly. You can get really good deals with coupons or with your points and there is a lot of discounts whole year.

Date of experience: December 27, 2017
Israel
1 review
0 helpful votes
Follow Dvir S.
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One of the best online stores EVER!
December 28, 2017

I'm buying from GearBest for at least 3 years now, ordered over 55 orders with more than 300 items.
Every order has been shipped very quickly and the support is very fast and friendly.
The items they are selling are like the picture along with all the details on the item page.

Date of experience: December 27, 2017
Sri Lanka
2 reviews
0 helpful votes
Follow Murad F.
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Overall Rating for my Nov 19,2017 Order Number: W************** with GearBest is "5 Stars" due to 5 Stars rating for 4 categories: Shipping speed, Product matches description, Customer Service Professionalism and How likely am I to recommend GearBest to a friend or family member.

To be honest I have not still had the necessity to rate GearBest on the remaining two categories: Ease of refunds process and Overall Returns Policy. However, I am going to "assume that they are 5 Stars as well based on the 4 categories that I have already experienced and the feedback I have got from family and friends about same"

Date of experience: December 27, 2017
Poland
1 review
0 helpful votes
Follow Mateusz J.
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Happy buyer
December 28, 2017

I bought Xiaomi Tripod on the gerbest.com and I had this item in my hands after a month, so I think the time to delivery to Poland is okey. I am very happy to shop with Gearbest. They have got cheap price, fast shipment and good customer support. I will make more purchase.

Date of experience: December 27, 2017
Mexico
1 review
0 helpful votes
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I first started buying stuff from their site around a year and a half ago, as of right now I have over 15 purchases on their store and two of them are actually for stuff worth more than $100. They really haven't failed me yet, the support may take a day or two to answer buy they always do and the few times I have received broken stuff (postal service in my country is rough) they have been quick to either offer me a resend, a refund or gearbest points. On the subject of points, you get points for buying and reviewing stuff whichs added to the flash sales can get some great prices. Overall I have nothing but good stuff to say about Gearbest, maybe making shipping cheaper would be good but whatever.

Date of experience: December 27, 2017
Turkiye
1 review
0 helpful votes
Follow ibrahim s.
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I bought many product from 11.11 sales and all my orders received to me, im so happy with that products really, good job Gearbest!

Date of experience: December 27, 2017
Poland
1 review
1 helpful vote
Follow Egzist L.
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Nice online shop
December 28, 2017

There is a wide range of products you can buy. Shipping & delivery time is OK. There is a lot of flash sales and discount coupons. There is much more quality items then on the others store.

Date of experience: December 27, 2017
Thailand
1 review
0 helpful votes
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GEARBEST IS THE BEST
December 28, 2017

I HAVE ORDERED MANY ITEMS FROM GB ALL HAVE ARRIVED IN THAILAND IN 7-12 DAYS. WILL PURCHASE FROM AGAIN WITH NO WORRIES.

Date of experience: December 27, 2017
Lithuania
1 review
0 helpful votes
Follow Karolis J.
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Great offer deals
December 28, 2017

I really like to use store to buy different things because of the offers they give. Sometime you can catch really great discounts

Date of experience: December 27, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom