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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearnest is my favorite shop for e cigarettes.
The products are original and have good prices.
It took about 14 day to get shipped to germany.
The support was also very good.
I will always buy my e smoke equipement on Gearbest.
My experience started one year ago, i bought many things on gearbest and everything arrived in time. The products are in good conditions and the shipping is not too much to wait, the customer service is quite good. i would reccommend this site to everyone who want to spend less but with same quality.
I don't put 5 stars because the time of shipping is around 10 day. When i need buy any electronic device or some of Xiaomi this is my first option. Best prizes and original Xiaomi products.If i have any doubt his contact service respond me less 24h in my language. I can pay wiht Paypal
PROS
-Prize
-Original products
-Answer less 24H in your language
-Can pay with Paypal
CONS
- Time of arrival
GearBest is one of the best foreign shop. Very good quality, fast shipment and the best price. I already bought several products from GearBest and I'm very satisfied. Everything is relly good! I'm recommend.
Recently bought a Sport Smartwatch from Gearbest. The delivery was really fast and everything went as smooth as possible. The support center was really helpful and fast responding. I will definitely order again from Gearbest.
One of the best online stores, my shopping experience has been very good, the customer service is very good and the prices are the lowest
I bought a mi band 2 in the gearbest, arrived super fast, in conformities, I am really enjoying the super useful product in the day to day, I am very satisfied
On gearbest we are able to find lots of products with excellent prices. I already bought there two phones, severall acessories, a weight scale, etc... And I'll keep buying for sure!
"Gearbest its one of mine "most-used stores"!
Allways trusted in them and they never failed me.
Even if i got any problem with the problem they just find a solution for me in less than 48h"
The site is transparent, easy to navigate, you can get a super deal every day. The payment method for orders is simple and has a lot of payment options. Orders are as described and delivered at a fast pace. Contact with support very fast and nice. I highly recommend this store!
Regards
Grubson930
The prices are normally at aliexpress range or lower (with discount codes and points program) but at the same time it is much more reliable. You can also choose (normally with some extra charge) to get the items from a European warehouse so no extra duty and normally no VAT (sometimes you need to pay the difference in VAT level but not all of it). So far I didn't have to try their warranty so can't write anything about it but as you can pay via PayPal that's also an extra layer of protection (where you can get money back not only from Gearbest but also from PayPal).
I have bought over 50 products from Gearbest and I have not a big problem so far. Customer service is friendly and solves problems quickly. You can get really good deals with coupons or with your points and there is a lot of discounts whole year.
I'm buying from GearBest for at least 3 years now, ordered over 55 orders with more than 300 items.
Every order has been shipped very quickly and the support is very fast and friendly.
The items they are selling are like the picture along with all the details on the item page.
Overall Rating for my Nov 19,2017 Order Number: W************** with GearBest is "5 Stars" due to 5 Stars rating for 4 categories: Shipping speed, Product matches description, Customer Service Professionalism and How likely am I to recommend GearBest to a friend or family member.
To be honest I have not still had the necessity to rate GearBest on the remaining two categories: Ease of refunds process and Overall Returns Policy. However, I am going to "assume that they are 5 Stars as well based on the 4 categories that I have already experienced and the feedback I have got from family and friends about same"
I bought Xiaomi Tripod on the gerbest.com and I had this item in my hands after a month, so I think the time to delivery to Poland is okey. I am very happy to shop with Gearbest. They have got cheap price, fast shipment and good customer support. I will make more purchase.
I first started buying stuff from their site around a year and a half ago, as of right now I have over 15 purchases on their store and two of them are actually for stuff worth more than $100. They really haven't failed me yet, the support may take a day or two to answer buy they always do and the few times I have received broken stuff (postal service in my country is rough) they have been quick to either offer me a resend, a refund or gearbest points. On the subject of points, you get points for buying and reviewing stuff whichs added to the flash sales can get some great prices. Overall I have nothing but good stuff to say about Gearbest, maybe making shipping cheaper would be good but whatever.
I bought many product from 11.11 sales and all my orders received to me, im so happy with that products really, good job Gearbest!
There is a wide range of products you can buy. Shipping & delivery time is OK. There is a lot of flash sales and discount coupons. There is much more quality items then on the others store.
I HAVE ORDERED MANY ITEMS FROM GB ALL HAVE ARRIVED IN THAILAND IN 7-12 DAYS. WILL PURCHASE FROM AGAIN WITH NO WORRIES.
I really like to use store to buy different things because of the offers they give. Sometime you can catch really great discounts
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.