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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Murat O.
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Gearbest is the best
December 29, 2017

When you wanna buy something, check GearBest.
I bought lot from GB. About 3 years i guess. Never look back just add items to cart and pay. Sometimes you need an extra info, just send a ticket they will answer in 24 hours. Whatever you bought, they will cover package with bobbles. Dont think twice go buy something.

Date of experience: December 28, 2017
Morocco
1 review
0 helpful votes
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This is first time I buy from GearBest
December 29, 2017

This is the first time I buy from GearBest
I am very pleased with the quality of the service they gave me in terms of product quality as well as the fast shipment
Thank you :)

Date of experience: December 28, 2017
Romania
1 review
0 helpful votes
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Reliable and fair
December 29, 2017

Prices are fair and products have accurate and comprehensive descriptions.
Processing and dispatch time was quick.
Goods shipped have accurate tracking information and efficient, protective packaging.
Mobile application is handy and easy to use, promotions for using it help get great deals.
Customer support is friendly and answers promptly.

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
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Great company
December 30, 2017

I'm really glad I've found this site. It offers great products at low prices and often on sales. I have bought the xiaomi mi band and I am really glad that I had chosen Gearbest. The delivery was quite short for a shipping from China.
I think there's no better online shop to buy electronics

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
Follow Bartosz K.
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Huge store with great prices.
December 29, 2017

Gearbest is one of my favourite web stores. Recently i did order Xiaomi Mi Note 2, package was send on the next day by DHL and i did get package after 3 days. Everything went smooth, has no problem so far.

Date of experience: December 28, 2017
Italy
1 review
0 helpful votes
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GOOD SHOPPING AT GOOD PRICE
December 29, 2017

I really recommend Gearbest.com because of its very good products and quality. I live in Italy and the shipment arrives very well packaged.
The Customer Service is awesome too: I once made a mistake when buying a product but the staff solved everithing excellently.

Date of experience: December 28, 2017
Morocco
1 review
0 helpful votes
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Gearbest is the best
December 29, 2017

It has been a very good experience for me with this site to buy everything that is electronic in particular, support teams help you and points to earn when you buy and most important is the permanent discount coupons

Date of experience: December 28, 2017
Ukraine
1 review
0 helpful votes
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Good prices with permanent sales and discount coupons.
Several delivery options (registered and unregistered).
Several my questions like order cancellation, change of address or method of delivery etc were resolved by support service.
Will buy here again)

Date of experience: December 28, 2017
Brazil
1 review
0 helpful votes
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Gearbest Experience
December 29, 2017

Excellent service. Great deals and delivery in exceptional time. My products were delivered with shorter than promised and well packaged.

Date of experience: December 28, 2017
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi Note 4 3GB RAM 4G Phablet.
Ordered this smartphone on gearbest.
Order number WW**************.
Very fast delivery. Well packed.
The smartphone works fine.
I am extremely happy to buy in the store gearbest!
I recommend to all!

Date of experience: December 28, 2017
Poland
2 reviews
0 helpful votes
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Gearbest review
December 29, 2017

Fast shipping, best prices, amazing support. I am always happy with my purchases on this site. Everything always is fine and is in good condition. I really recommend to you this site.

Date of experience: December 28, 2017
Turkiye
1 review
0 helpful votes
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Gearbest Quality
December 29, 2017

Fast shipping, the orginal item, good personal experience, low price, with good quality product
Thanks for all

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
Follow marcin l.
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Hello,

I recommend this shop "GearBest" very well, have very good prices, fast shipments, nothing on the way will not be lost. They write very quickly on the news. If there is a problem, it is quickly and effectively resolved. I highly recommend this shop again.

Date of experience: December 28, 2017
Slovakia
1 review
0 helpful votes
Follow matej b.
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Nice stuff fast shiping
December 29, 2017

I have good personal experience with this shop
I was always satisfied with service
I find this shop when i was looking for gifts for my family last year
Everything arrived in time, it was vell packed and in nice boxes

Date of experience: December 28, 2017
RU
1 review
0 helpful votes
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The tablet Teclast T-10
December 29, 2017

Manufacturing quality, large display with OGS, Miravision, read and night mode, a good touch screen oleophobischer coating and scratch resistant glass, good performance, Android 7.0, sufficient RAM 4Gb, and a memory 64Gb, good cooling, good reception WiFi (AC-Fi) Excellent range of Bluetooth, GPS works fine, very good stereo speakers, a good, powerful sound to the headphone port, very good front-facing camera 13 megapixels, long battery life, short charging time. There is also a fingerprint

Date of experience: December 28, 2017
Portugal
1 review
0 helpful votes
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Best prices, much choice
December 29, 2017

I first tried to buy little things at GearBest just to test the times for arrival and trust in the store.
Now I buy smartphones for all my friends and we are all happy.
Very good equipments at very low prices (comparing to my country).
Many things to choose and reasonable times to delivery.
Always with good sales.
Accepts Paypal

Date of experience: December 28, 2017
Brazil
1 review
0 helpful votes
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LOJA CONFIÁVEL E ÓTIMOS PREÇOS
December 29, 2017

A principio eu tive receio em fazer as minhas compras por se tratar de um site que não é do meu país, mas com o tempo e o relacionamento pós venda me agradou muito o que me deixou bastante satisfeito. Agora eu além de fazer as minhas compras tenho segurança em indicar a GearBest para os meus amigos e parentes. Os produtos são bons e de qualidade, agilidade na entrega das encomendas e quando ago não esta certo eles rapidamente tem uma solução. RECOMENDO!

Date of experience: December 28, 2017
Turkiye
1 review
0 helpful votes
Follow Metehan T.
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My friend recommended me to use GearBest. Lastly, I bought Xiaomi Mi TV Box on GearBest at BlackFriday sales. The price was really cheap and more important, customer services that I received from GearBest Support were awesome. When I asked a question, they answered it in 12-18 hours and they are very helpful.

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
Follow Krzysztof M.
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Xiaomi Redmi Note 4
December 29, 2017

The phone is great. MIUI 9 is great, as always, every month or so has updates. You´ll never go wrong with a Xiaomi phone. Its a great midrange phone, powerful, more than enough 3GB is perfect size for RAM, you never need 4GB or more, that´s a meme. Construction quality is way better than any other chinese phones, with very few exceptions.
All is working and yu NEVER heard them again complaining about their phones not working, slowing down, or breaking or any other negative thing, that means the phone works as intended with no problems at all. Everyone is happy.
This phones come perfecly sealed from manufacturer, not bloated at all, only MIUI apps, and Google Apps, nothing more, nothing shady, and all comes perfectly translated to a lot of languages, no chinese untranslated apps.

I recommend Gearbest if you want to buy a good product

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
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Highly recommended
December 29, 2017

I'm regularly shopping with gearbest, and no matter if it was a gadget for 0,99$ or 100+$ total for order I've never had problems from the very beggining to the very end. It's really easy to find what you need, by category or search option. With all those filters and sorting you can easily and fast compare products and their prices, so that choose the best of your expectations. Depends on country you live in, I'm sure you can find the same products or comparative ones with lower price (sometimes much lower) than locally. I do really love gearbest e-liquids, with good promo it's 50 ml 24g/100 ml 12g for 4-5$! While locally for such price I would have 10-20ml 12/24g. Quality is really great, many flavours, good cloud. Add to this free shipping - why overpay?
Smartphones, depending on brand with same parameters that European brands are 30%-70% cheaper.
Safe payment, I'm paying PayPal option which is itself additionaly secured. Orders are shipped out with 1-2 working days usually. About shipment time... The fastest I got my order was after 7 working days (free shipment), longest was round 1,5 month.

Date of experience: December 28, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom