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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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When you wanna buy something, check GearBest.
I bought lot from GB. About 3 years i guess. Never look back just add items to cart and pay. Sometimes you need an extra info, just send a ticket they will answer in 24 hours. Whatever you bought, they will cover package with bobbles. Dont think twice go buy something.
This is the first time I buy from GearBest
I am very pleased with the quality of the service they gave me in terms of product quality as well as the fast shipment
Thank you :)
Prices are fair and products have accurate and comprehensive descriptions.
Processing and dispatch time was quick.
Goods shipped have accurate tracking information and efficient, protective packaging.
Mobile application is handy and easy to use, promotions for using it help get great deals.
Customer support is friendly and answers promptly.
I'm really glad I've found this site. It offers great products at low prices and often on sales. I have bought the xiaomi mi band and I am really glad that I had chosen Gearbest. The delivery was quite short for a shipping from China.
I think there's no better online shop to buy electronics
Gearbest is one of my favourite web stores. Recently i did order Xiaomi Mi Note 2, package was send on the next day by DHL and i did get package after 3 days. Everything went smooth, has no problem so far.
I really recommend Gearbest.com because of its very good products and quality. I live in Italy and the shipment arrives very well packaged.
The Customer Service is awesome too: I once made a mistake when buying a product but the staff solved everithing excellently.
It has been a very good experience for me with this site to buy everything that is electronic in particular, support teams help you and points to earn when you buy and most important is the permanent discount coupons
Good prices with permanent sales and discount coupons.
Several delivery options (registered and unregistered).
Several my questions like order cancellation, change of address or method of delivery etc were resolved by support service.
Will buy here again)
Excellent service. Great deals and delivery in exceptional time. My products were delivered with shorter than promised and well packaged.
Xiaomi Redmi Note 4 3GB RAM 4G Phablet.
Ordered this smartphone on gearbest.
Order number WW**************.
Very fast delivery. Well packed.
The smartphone works fine.
I am extremely happy to buy in the store gearbest!
I recommend to all!
Fast shipping, best prices, amazing support. I am always happy with my purchases on this site. Everything always is fine and is in good condition. I really recommend to you this site.
Fast shipping, the orginal item, good personal experience, low price, with good quality product
Thanks for all
Hello,
I recommend this shop "GearBest" very well, have very good prices, fast shipments, nothing on the way will not be lost. They write very quickly on the news. If there is a problem, it is quickly and effectively resolved. I highly recommend this shop again.
I have good personal experience with this shop
I was always satisfied with service
I find this shop when i was looking for gifts for my family last year
Everything arrived in time, it was vell packed and in nice boxes
Manufacturing quality, large display with OGS, Miravision, read and night mode, a good touch screen oleophobischer coating and scratch resistant glass, good performance, Android 7.0, sufficient RAM 4Gb, and a memory 64Gb, good cooling, good reception WiFi (AC-Fi) Excellent range of Bluetooth, GPS works fine, very good stereo speakers, a good, powerful sound to the headphone port, very good front-facing camera 13 megapixels, long battery life, short charging time. There is also a fingerprint
I first tried to buy little things at GearBest just to test the times for arrival and trust in the store.
Now I buy smartphones for all my friends and we are all happy.
Very good equipments at very low prices (comparing to my country).
Many things to choose and reasonable times to delivery.
Always with good sales.
Accepts Paypal
A principio eu tive receio em fazer as minhas compras por se tratar de um site que não é do meu país, mas com o tempo e o relacionamento pós venda me agradou muito o que me deixou bastante satisfeito. Agora eu além de fazer as minhas compras tenho segurança em indicar a GearBest para os meus amigos e parentes. Os produtos são bons e de qualidade, agilidade na entrega das encomendas e quando ago não esta certo eles rapidamente tem uma solução. RECOMENDO!
My friend recommended me to use GearBest. Lastly, I bought Xiaomi Mi TV Box on GearBest at BlackFriday sales. The price was really cheap and more important, customer services that I received from GearBest Support were awesome. When I asked a question, they answered it in 12-18 hours and they are very helpful.
The phone is great. MIUI 9 is great, as always, every month or so has updates. You´ll never go wrong with a Xiaomi phone. Its a great midrange phone, powerful, more than enough 3GB is perfect size for RAM, you never need 4GB or more, that´s a meme. Construction quality is way better than any other chinese phones, with very few exceptions.
All is working and yu NEVER heard them again complaining about their phones not working, slowing down, or breaking or any other negative thing, that means the phone works as intended with no problems at all. Everyone is happy.
This phones come perfecly sealed from manufacturer, not bloated at all, only MIUI apps, and Google Apps, nothing more, nothing shady, and all comes perfectly translated to a lot of languages, no chinese untranslated apps.
I recommend Gearbest if you want to buy a good product
I'm regularly shopping with gearbest, and no matter if it was a gadget for 0,99$ or 100+$ total for order I've never had problems from the very beggining to the very end. It's really easy to find what you need, by category or search option. With all those filters and sorting you can easily and fast compare products and their prices, so that choose the best of your expectations. Depends on country you live in, I'm sure you can find the same products or comparative ones with lower price (sometimes much lower) than locally. I do really love gearbest e-liquids, with good promo it's 50 ml 24g/100 ml 12g for 4-5$! While locally for such price I would have 10-20ml 12/24g. Quality is really great, many flavours, good cloud. Add to this free shipping - why overpay?
Smartphones, depending on brand with same parameters that European brands are 30%-70% cheaper.
Safe payment, I'm paying PayPal option which is itself additionaly secured. Orders are shipped out with 1-2 working days usually. About shipment time... The fastest I got my order was after 7 working days (free shipment), longest was round 1,5 month.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.