
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found this website a year ago and I'm totally fan. I've bought several products and i'm very satisfied.
My robot vacuum is our new best friend.
Have a lot of daily deals with excelent prices!
I have made a bunch of purchase in Gearbest website and I have to say that I could not be happier with the result. To be honest, I wasn't really sure about the website at the beginning since I had never heard of it before, but everything turned out great, and now is one of my favourites sites.
I love their fidelity program as well as the possibility for some items to choose the warehouse from which to send them, they have a warehouse at EU and another at China and I have got items from both of the warehouses and everything arrived without any inconveniences (I am buying from Spain, if that is of any interest to the reader).
As well I would like to remark the possibility to use Paypal to pay your orders what gives an extra reassurance when buying things.
The only thing I think they might need to improve is the management of orders, right now although it is possible to cancel an order and I have done it without problems, the process is a bit confuse and not easy to find. You need to send an email to their support and they Will take care of it. I always have received a correct treatment from the support but this method is a bit slow and it might result in the impossibility of cancelling your order if the product has already been shipped by the time the support read the e-mail.
Overall I really recommend the website and if you are hesitating about using the website, my advice is to go ahead, because you will not regret it.
It is great store. I have bought phone at gearbest.com. Best price, fast and free shipping. Parcel was good packed. I'm sutisfacted.
I just love this site, you can find everything at the lowest prices, its my favorite since long time ago
I've been buying from them for over a year. I bought several products, Gearbest have been always precise in their descriptions. Valid products received at a good price and in a reasonable shipping times. They are also very courteous and offer discounts and good after-sales assistance. I am very satisfied.
Advantages:
A variety of goods, developed bonus program, very interesting prices, from time to time, quality and genuine products, the actual firmware on smartphones.
Disadvantages: No.
I, like many in his time, had acquired the experience of online shopping at various Internet sites. At the same time and there was a shop GearBest, which I've heard a lot, but often 5 positive reviews were interrupted by the same negative number, which delayed my first purchase. However, one day I needed an mp3 player, and the minimum price was in this store.
It was in December 2015, the delivery of the first order was fast, the packaging quality. Since then, I ceased to be afraid of this store.
Today we have more than a dozen orders with positive reviews.
All items came in a reasonable time, delays for months, to complain that many were not. Before purchasing any stand I write to tech support and clarify whether the product is in stock, if there is, feel free to order, if not, I prefer to look for another place, not to join the ranks of the waiting.
There is a bonus-points (Points, points), they are charged for purchases, writing reviews and reviews. The number of points that can be obtained for the review depends on the value of the goods:
No more than 10 points: for a review of the product to $1
No more than 50 points: for a review of the product up to $5
No more than 100 points: for a review of the product up to $10
Points can be paid up to 30% of the cost of the goods. Not valid for goods purchased using coupons. 50 points = 1$
So the shop I recommend, with the right approach, shopping will please you, but this approach may seem unnecessarily complicated but it's worth it.
I always have a perfect experience with Gearbest, from a big catalog of items to buy to a great experience with customer care. Nice products that I can't find in Italy like xiaomi items, I love this. Recommended.
Yaptığım alışveriş sorunsuzdu ve hızlı olarak elime ulaştı kısa sürede diğer siteler gibi değil insanları kandırımıyorlar en sevdiğim alışveriş sitesi gearbest süper süper süper
Great shop experience and the customer service is very good. I will definitely order again from Gearbest.
The website gearbest is the best and better shopping site ever, I always buy from him and the products that i buy is always come until my home without any problems. And If i encounter any problems I was contacting the support center he had help me in a lot of times and after 4-5 hours he had respond to me, about any service or any problem i always find the solution thanks to support center... The products which sold at gearbest are at a good & very Cheap & respectable prices and has a very good & excellent quality.
Plus, Everyone can find everything want to buy electronics, phones, laptop etc... and like i told you in above these products at a very cheap price you will not find these prices in any other site except gearbest.
About my personal experience I recommend you this great website or gearbest store, really it is wonderful site
In my opinion Gearbest is very good store with great deals. Delivery time is fast and parcel is very good packed.
I'm completely satisfied with gearbest. The customer service is very good, support responds in less than 24 hours and always helps.
I highly recommend this shop.
Okay, so i'm a shopaholic and i live in México, GearBest is one of my favorite sites simply because they surpass other similar sites in almost every sense. They have the best price almost every time, and with coupons you can get even better prices! Product variety is very large, they have almost everything i can possibly want to buy. Also, customer service is top notch, and they try their best to help you if you have any problem with your order. They have flexible shipping rates, sometimes they take a little long to ship your order because they sell so much, but don't worry, your package will arrive. In regards to payment, they accept PayPal, so your money is secure! Buy with confidence, because Gearbest is reliable and legit.
I've been shopping several items on Gearbest lately.
It is really the best place to get your quality equipment cheap.
It is regularly the cheapest online store of all with awesome discounts.
I also appreciate that you are able to choose between several shipping providers to suit your preference. The mail may be a bit slow sometimes (on the cheapest alternatives) but it always get there.
I've been in contact with the customer support a couple of times and my questions or issues have been sorted very fast.
All in all in my experience Gearbest has been a perfect solution to get what i need
Recomiendo bastante la tienda de Gearbest, las cosas que e comprado en esta tienda me han llegado y salido muy bien sin ningun defecto.
Por la aplicacion de la misma tienda es mas facil de manejar, no se puede esperar mas de esta tienda es de lo mejor.
I started buying things online from China a few years ago, so I tried a lot of webshops/sellers. But the best shop, I've ever tried is GearBest. I have received ALL of my orders in time and in original condition.
Their best traits in my opinion:
- Very quick packing and shipping. If I order something, that is already shipped no later than the next day.
- Tracking my package. Mostly, even if I select free shipping, I can track that until that arrives to the destination country.
- They pay great attention to proper packing, so I've never got any damaged item.
- Product quality is always impeccable.
- There are a lot of product reviews and item descriptions are accurate, so I always know what am I buying.
- There are a lot of really good coupons, so I can always find the best price.
Summarizing these, I can heartily recommend GearBest, if you don't want any risk and you want to feel being a honored buyer.
This is my real opinion, based on numerous orders!
For example in WB************** order, I bought an original NILLKIN wall charger, for my previosly bought Mi WiFi amplifier. They are operating well since then.
I have received my order from Gearbest month ago, and I'd like to say that was really positive experience, overall I'm satisfied with the service, would recommend
Dmitry
I made some buyings from Gearbest and can tell that they provide good customer service. Everything is shipped on the next day from making order, shipping time is 2 weeks, they comunicate with me if i have problems or questions. Also i should admit interesting bonus system such as points, coupons and flash sales. So, if you want to buy smthn from Gearbest, don't be afraid, it's ok!
Real sales, not like in other stores. If you follow one of many social accounts of GB (i prefer Telegram), you can catch very, very good price. There are negative moments in work of web site (site not show photo of parcel), but this is nothing. I bought and will buy on GB.
My real objective experience is only very good. Shoping on this site is very smiple. I very much appreciate the remuneration system. You can take advantage of real discounts for every item of goods you collect! It's great. Communication with support centers is very good. I also appreciate discount codes and lightning discounts on goods. I recommend!
I bought alot of things from them and everything went fine. I have 23 orders delivered. The support is good and fast, they refunded me for some items without problems. The only problem i had is with the priority line shipping method which is not Gearbest fault so i recommend using the post shipping instead.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.