logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Filipe B.
Unfollow Filipe B.
Share Review
Report Review

Found this website a year ago and I'm totally fan. I've bought several products and i'm very satisfied.

My robot vacuum is our new best friend.

Have a lot of daily deals with excelent prices!

Date of experience: December 29, 2017
Spain
1 review
0 helpful votes
Follow Manuel P.
Unfollow Manuel P.
Share Review
Report Review

Excellent website
December 30, 2017

I have made a bunch of purchase in Gearbest website and I have to say that I could not be happier with the result. To be honest, I wasn't really sure about the website at the beginning since I had never heard of it before, but everything turned out great, and now is one of my favourites sites.
I love their fidelity program as well as the possibility for some items to choose the warehouse from which to send them, they have a warehouse at EU and another at China and I have got items from both of the warehouses and everything arrived without any inconveniences (I am buying from Spain, if that is of any interest to the reader).
As well I would like to remark the possibility to use Paypal to pay your orders what gives an extra reassurance when buying things.
The only thing I think they might need to improve is the management of orders, right now although it is possible to cancel an order and I have done it without problems, the process is a bit confuse and not easy to find. You need to send an email to their support and they Will take care of it. I always have received a correct treatment from the support but this method is a bit slow and it might result in the impossibility of cancelling your order if the product has already been shipped by the time the support read the e-mail.
Overall I really recommend the website and if you are hesitating about using the website, my advice is to go ahead, because you will not regret it.

Date of experience: December 29, 2017
Ukraine
1 review
0 helpful votes
Follow Rostyslav M.
Unfollow Rostyslav M.
Share Review
Report Review

Not bad!
December 30, 2017

It is great store. I have bought phone at gearbest.com. Best price, fast and free shipping. Parcel was good packed. I'm sutisfacted.

Date of experience: December 29, 2017
Portugal
1 review
0 helpful votes
Follow Marco P.
Unfollow Marco P.
Share Review
Report Review

Gearbest is the best
January 24, 2019

I just love this site, you can find everything at the lowest prices, its my favorite since long time ago

Date of experience: December 29, 2017
Italy
1 review
0 helpful votes
Follow Pietro P.
Unfollow Pietro P.
Share Review
Report Review

Interesting seller
December 30, 2017

I've been buying from them for over a year. I bought several products, Gearbest have been always precise in their descriptions. Valid products received at a good price and in a reasonable shipping times. They are also very courteous and offer discounts and good after-sales assistance. I am very satisfied.

Date of experience: December 29, 2017
RU
1 review
0 helpful votes
Follow Aleksandr U.
Unfollow Aleksandr U.
Share Review
Report Review

Advantages:
A variety of goods, developed bonus program, very interesting prices, from time to time, quality and genuine products, the actual firmware on smartphones.
Disadvantages: No.
I, like many in his time, had acquired the experience of online shopping at various Internet sites. At the same time and there was a shop GearBest, which I've heard a lot, but often 5 positive reviews were interrupted by the same negative number, which delayed my first purchase. However, one day I needed an mp3 player, and the minimum price was in this store.
It was in December 2015, the delivery of the first order was fast, the packaging quality. Since then, I ceased to be afraid of this store.
Today we have more than a dozen orders with positive reviews.
All items came in a reasonable time, delays for months, to complain that many were not. Before purchasing any stand I write to tech support and clarify whether the product is in stock, if there is, feel free to order, if not, I prefer to look for another place, not to join the ranks of the waiting.

There is a bonus-points (Points, points), they are charged for purchases, writing reviews and reviews. The number of points that can be obtained for the review depends on the value of the goods:
No more than 10 points: for a review of the product to $1
No more than 50 points: for a review of the product up to $5
No more than 100 points: for a review of the product up to $10

Points can be paid up to 30% of the cost of the goods. Not valid for goods purchased using coupons. 50 points = 1$

So the shop I recommend, with the right approach, shopping will please you, but this approach may seem unnecessarily complicated but it's worth it.

Date of experience: December 29, 2017
Italy
1 review
0 helpful votes
Follow Jody T.
Unfollow Jody T.
Share Review
Report Review

Always perfect experience
December 30, 2017

I always have a perfect experience with Gearbest, from a big catalog of items to buy to a great experience with customer care. Nice products that I can't find in Italy like xiaomi items, I love this. Recommended.

Date of experience: December 29, 2017
Turkiye
1 review
0 helpful votes
Follow Omer B.
Unfollow Omer B.
Share Review
Report Review

Yaptığım alışveriş sorunsuzdu ve hızlı olarak elime ulaştı kısa sürede diğer siteler gibi değil insanları kandırımıyorlar en sevdiğim alışveriş sitesi gearbest süper süper süper

Date of experience: December 28, 2017
Portugal
2 reviews
0 helpful votes
Follow Elio R.
Unfollow Elio R.
Share Review
Report Review

Best online shop
December 30, 2017

Great shop experience and the customer service is very good. I will definitely order again from Gearbest.

Date of experience: December 28, 2017
Morocco
1 review
0 helpful votes
Follow Reda f.
Unfollow Reda f.
Share Review
Report Review

The website gearbest is the best and better shopping site ever, I always buy from him and the products that i buy is always come until my home without any problems. And If i encounter any problems I was contacting the support center he had help me in a lot of times and after 4-5 hours he had respond to me, about any service or any problem i always find the solution thanks to support center... The products which sold at gearbest are at a good & very Cheap & respectable prices and has a very good & excellent quality.
Plus, Everyone can find everything want to buy electronics, phones, laptop etc... and like i told you in above these products at a very cheap price you will not find these prices in any other site except gearbest.
About my personal experience I recommend you this great website or gearbest store, really it is wonderful site

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
Follow Konrad P.
Unfollow Konrad P.
Share Review
Report Review

Unbelievably good store
December 30, 2017

In my opinion Gearbest is very good store with great deals. Delivery time is fast and parcel is very good packed.
I'm completely satisfied with gearbest. The customer service is very good, support responds in less than 24 hours and always helps.
I highly recommend this shop.

Date of experience: December 28, 2017
Mexico
1 review
0 helpful votes
Follow Pedro P.
Unfollow Pedro P.
Share Review
Report Review

Okay, so i'm a shopaholic and i live in México, GearBest is one of my favorite sites simply because they surpass other similar sites in almost every sense. They have the best price almost every time, and with coupons you can get even better prices! Product variety is very large, they have almost everything i can possibly want to buy. Also, customer service is top notch, and they try their best to help you if you have any problem with your order. They have flexible shipping rates, sometimes they take a little long to ship your order because they sell so much, but don't worry, your package will arrive. In regards to payment, they accept PayPal, so your money is secure! Buy with confidence, because Gearbest is reliable and legit.

Date of experience: December 28, 2017
Norway
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Excellent place to shop
December 30, 2017

I've been shopping several items on Gearbest lately.
It is really the best place to get your quality equipment cheap.
It is regularly the cheapest online store of all with awesome discounts.
I also appreciate that you are able to choose between several shipping providers to suit your preference. The mail may be a bit slow sometimes (on the cheapest alternatives) but it always get there.
I've been in contact with the customer support a couple of times and my questions or issues have been sorted very fast.
All in all in my experience Gearbest has been a perfect solution to get what i need

Date of experience: December 28, 2017
Mexico
1 review
0 helpful votes
Follow Jose A.
Unfollow Jose A.
Share Review
Report Review

Recomiendo bastante la tienda de Gearbest, las cosas que e comprado en esta tienda me han llegado y salido muy bien sin ningun defecto.
Por la aplicacion de la misma tienda es mas facil de manejar, no se puede esperar mas de esta tienda es de lo mejor.

Date of experience: December 28, 2017
Hungary
1 review
0 helpful votes
Follow Imre B.
Unfollow Imre B.
Share Review
Report Review

Best shop, I know
December 29, 2017

I started buying things online from China a few years ago, so I tried a lot of webshops/sellers. But the best shop, I've ever tried is GearBest. I have received ALL of my orders in time and in original condition.
Their best traits in my opinion:
- Very quick packing and shipping. If I order something, that is already shipped no later than the next day.
- Tracking my package. Mostly, even if I select free shipping, I can track that until that arrives to the destination country.
- They pay great attention to proper packing, so I've never got any damaged item.
- Product quality is always impeccable.
- There are a lot of product reviews and item descriptions are accurate, so I always know what am I buying.
- There are a lot of really good coupons, so I can always find the best price.
Summarizing these, I can heartily recommend GearBest, if you don't want any risk and you want to feel being a honored buyer.
This is my real opinion, based on numerous orders!

For example in WB************** order, I bought an original NILLKIN wall charger, for my previosly bought Mi WiFi amplifier. They are operating well since then.

Date of experience: December 28, 2017
Ukraine
1 review
0 helpful votes
Follow Dmitry S.
Unfollow Dmitry S.
Share Review
Report Review

Smooth and easy
December 29, 2017

I have received my order from Gearbest month ago, and I'd like to say that was really positive experience, overall I'm satisfied with the service, would recommend
Dmitry

Date of experience: December 28, 2017
Ukraine
1 review
0 helpful votes
Follow Kostya O.
Unfollow Kostya O.
Share Review
Report Review

Gearbest shopping
December 29, 2017

I made some buyings from Gearbest and can tell that they provide good customer service. Everything is shipped on the next day from making order, shipping time is 2 weeks, they comunicate with me if i have problems or questions. Also i should admit interesting bonus system such as points, coupons and flash sales. So, if you want to buy smthn from Gearbest, don't be afraid, it's ok!

Date of experience: December 28, 2017
RU
1 review
0 helpful votes
Follow Nick I.
Unfollow Nick I.
Share Review
Report Review

Real sales, not like in other stores. If you follow one of many social accounts of GB (i prefer Telegram), you can catch very, very good price. There are negative moments in work of web site (site not show photo of parcel), but this is nothing. I bought and will buy on GB.

Date of experience: December 28, 2017
Slovakia
1 review
0 helpful votes
Follow Martin C.
Unfollow Martin C.
Share Review
Report Review

Perfect e-shop
December 29, 2017

My real objective experience is only very good. Shoping on this site is very smiple. I very much appreciate the remuneration system. You can take advantage of real discounts for every item of goods you collect! It's great. Communication with support centers is very good. I also appreciate discount codes and lightning discounts on goods. I recommend!

Date of experience: December 28, 2017
Romania
1 review
0 helpful votes
Follow Gabriel I.
Unfollow Gabriel I.
Share Review
Report Review

Awesome products
December 29, 2017

I bought alot of things from them and everything went fine. I have 23 orders delivered. The support is good and fast, they refunded me for some items without problems. The only problem i had is with the priority line shipping method which is not Gearbest fault so i recommend using the post shipping instead.

Date of experience: December 28, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom