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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Only the best gear!
December 30, 2017

Have been shopping with them for quite a while and customer service is prompt and is fast with resolving problem faced regrading the orders

Date of experience: December 29, 2017
RU
1 review
0 helpful votes
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В ноябре-декабре 2017 года сделал 5 покупок. 3 уже получил и абсолютно доволен и качеством товара, и работой интернет-магазина. Интерфейс сайта понятен и достаточно удобен. Помимо английской можно выбрать различный версии сайта по стране и языку в т. ч. русскую версию. Причём цены и варианты доставки на разных версиях сайта могут отличаться значительно. Поначалу это удивляет, но в этом плюс можно купить на том, где дешевле, главное, чтобы товар доставлялся в Россию. Я покупал в основном на английской версии, что не понятно гугл-переводчик Вам в помощь. Быстрая отправка, различные варианты и сроки доставки. Цены, особенно в период проведения акций отличные (а они там практически постоянно). Оперативная обратная связь. Понравилась система начисления очков (GB points) - позволяет дополнительно к флэш ценам получить скидку ещё до 30%. После регистрации этих пойнтов у меня было уже 100 (как их получить есть инструкция на сайте). Спорных ситуаций у меня не возникало, но как мне показалось магазин весьма внимательно и лояльно относится к клиентам и старается их решать. Кстати в отличии от некоторых других известных китайских торговых площадок gearbest.com - это один магазин, товары вы покупаете у него и отвечает за них именно он. Однозначно рекомендую, смело покупайте не сомневайтесь!

Date of experience: December 29, 2017
Greece
1 review
0 helpful votes
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Best tv box
December 30, 2017

This is a best tv box.
I am very happy with this purchase.
The product has very good features and it works perfectly

Date of experience: December 29, 2017
France
5 reviews
0 helpful votes
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Chinese online shop
December 30, 2017

One of the best Chinese shop, with a multitude of objects from the wackiest to the most high tech, with very good prices and a relatively fast delivery, nice experience, you will find what you need and all you don't need, ;) .

Date of experience: December 29, 2017
Portugal
1 review
0 helpful votes
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Great Stuff
December 30, 2017

If you want awesome prices, good quality products and nice staff, Gearbest is your store. I seriously recommend them

Date of experience: December 29, 2017
Poland
1 review
0 helpful votes
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The best shopping
December 30, 2017

I would like to recommend Gearbest to anyone.
Fast shipping, great quality product, kind support. Thank you so much Gearbest.

Date of experience: December 29, 2017
France
1 review
0 helpful votes
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First order
December 30, 2017

This is my first order at Gearbest, I was able to benefit from a discount code. I bought a TV Box Mecool M8S Pro +. This small tv box works perfectly, I am fully satisfied with the product. It exceeds my expectations.
The ordering process at Gearbest is simple, the site is very responsive, my order has been shipped very quickly. The delivery time announced to France has been respected, my package arrived within the announced deadline. The package received a tracking number that allowed me to follow the day to day travel from China to France. The monitoring is updated regularly every 3 or 4 days.
I am satisfied with my experience with Gearbest, I will order again in the near future.
Thanks Gearbest.

Date of experience: December 29, 2017
Portugal
1 review
0 helpful votes
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Best WEBSITE to purchase!
December 30, 2017

I think that gearbest is the best website to purchase.
I had bought many things from them and I am really satisfied, they didn't disappoint me at time.
The products that I bought always arrived at extimated time, only one didn't arrive but it weren't their fault. The fault is from the shipping company from my company that had commited delay.
The support center is really nice, they always answered my questions and my doubts in less than a day.
So, I really recommend you to bought anything you want from this site because it is reliable.

Date of experience: December 29, 2017
Brazil
1 review
0 helpful votes
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I purchased an Huawei Honor 9 4G Smartphone International Version.
About the gearbest service:
The product took 19 days to arrive, in my opinion is a pretty decent time window considering the distance between Brazil and China, and all the bureaucratic procedures.
The product arrived well conditioned in the original package.
A really important thing to me was that this was my first purchase from the gearbest, and before they approved they ask to me a few proofs that I was the real owner of the credit card. Security is never too much!

Date of experience: December 29, 2017
California
1 review
0 helpful votes
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Great experience, fast shipping good communication! Have already ordered from them again and will continue to! Great select, prices and availability. I love my Tevo Tornado 3D printer that I got from Gearbest!

Date of experience: December 29, 2017
Italy
1 review
0 helpful votes
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Xiaomi Mi Note 3
December 30, 2017

I bought Xiaomi Mi Note 3 on the 19th of November and received it exactly one month later, on 20th of December, respecting the delivery times without any issues, although the period before Christmas was very difficult.

Date of experience: December 29, 2017
Italy
1 review
0 helpful votes
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GearBest Review
December 30, 2017

The customer service is really good. All the products i bought work fine, decent prices and easy to pay, and of course interesting products to sell.
My only problem until now is that the tracking of packages with them is bad, had to use other sites to track it. And also the shipment time can be higher than expected.

Date of experience: December 29, 2017
Turkiye
1 review
0 helpful votes
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When I need something or when I see good commercial on my e-mail, First thing I think is gearbest. Even if the product in commercial doesn't belong to gearbest. I get product's number and searh that in gearbest.And I think everyone should.

Date of experience: December 29, 2017
Mexico
1 review
0 helpful votes
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Gran tienda
December 30, 2017

Muy recomendada, siempre que necesitas ayuda el servicio a cliente te responde los tickets, tal ves peque de no hacer al instante pero siempre tienes tú respuesta, he realizado varias compras y todo ha Sido super rápido y satisfactorio

Date of experience: December 29, 2017
Mexico
1 review
0 helpful votes
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Es una pagina web llena de productos en su mayoria curiosos, utiles, exoticos, efectivos y sobretodo a un muy buen precio a comparacion de muchas otras paginas web, siendo este su principal punto a favor.

Tiene variedad en cuanto a sus metodos de pago y sus opciones de envio, siendo este punto una ventaja frente a otros que no tiene estar variedad de opciones a elegir. El envio es rapido en algunos casos aunque ultimamente en mi experiencia ha sido algo lento pero esto ya no es problema de la pagina sino de la cadena que realiza los envios, por lo que gearbest cumple con su principal funcion como tienda online.

Me parece una muy buena pagina por sus constantes promociones, recompensas por compras y sobre todo las posibilidades de adquirir productos gratis mediante diferentes mecanicas.

Otro punto a favor es su atencion a cliente ya que siempre hay alguien dispuesto a ayudar con cualquier problema que se presente de manera efectiva, la respuesta no es inmediata y en la mayoria de los casos se ha de esperar por la diferencia de horarios que existe entre regiones pero cada vez que he tenido una duda o problema este ha sido resuelto.

Date of experience: December 29, 2017
Morocco
1 review
0 helpful votes
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Great experience
December 30, 2017

After trying many Chinese online store gearbest still my best, in 2019 i spent over 2000# $on gearbest and I'm really satisfied, good quality products and customer service support
I highly recommend gearbest

Date of experience: December 29, 2017
Poland
1 review
0 helpful votes
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Gearbest = the best online shop ever
December 30, 2017

For all of You Guys I can recommend GearBest. Why? First, it has a fast support which answer after few hours for your ticket, so it is very quick. Second, shipping is also very fast, and all of my itemas came to me unbroken. Proof: my order W************** came to me after 10 buissnes days! This shop has a large assortment, so when I am looking for something, first I check is avalible to buy it in Gearbest. You can find here a lot of itmes in good prices. There is a lot of promotion, coupons and you can also lower price using points from your account. It is easy to get them. That why I only buying in GearBest.

Date of experience: December 29, 2017
New Jersey
1 review
0 helpful votes
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Very good store!
December 30, 2017

Bought several Xiaomi goods and electronics from other brands. Always getting high-quality items in short terms. Free shipment is very convinient. It's much better to buy on Gearbest than in local stores.

Date of experience: December 29, 2017
Cyprus
1 review
0 helpful votes
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Very good experience!
December 30, 2017

I would like to say that from gearbest, I am totally satisfied with the purchase of an electronic cigarette accessory! Very good materials to meet my demands and fast delivery and the most important terrific guarantees! Specifically on order W************** for some Drip Tips and coils, i am very satisfied, I recommend!

Date of experience: December 29, 2017
Poland
1 review
0 helpful votes
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I often order on gearbest.com. Buying there is simple and clever. My last order came to my house normally - about 4 weeks. But the packing was solid. And quality of that what I've ordered - just great. I really recommend it :)

Date of experience: December 29, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom