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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Have been shopping with them for quite a while and customer service is prompt and is fast with resolving problem faced regrading the orders
В ноябре-декабре 2017 года сделал 5 покупок. 3 уже получил и абсолютно доволен и качеством товара, и работой интернет-магазина. Интерфейс сайта понятен и достаточно удобен. Помимо английской можно выбрать различный версии сайта по стране и языку в т. ч. русскую версию. Причём цены и варианты доставки на разных версиях сайта могут отличаться значительно. Поначалу это удивляет, но в этом плюс можно купить на том, где дешевле, главное, чтобы товар доставлялся в Россию. Я покупал в основном на английской версии, что не понятно гугл-переводчик Вам в помощь. Быстрая отправка, различные варианты и сроки доставки. Цены, особенно в период проведения акций отличные (а они там практически постоянно). Оперативная обратная связь. Понравилась система начисления очков (GB points) - позволяет дополнительно к флэш ценам получить скидку ещё до 30%. После регистрации этих пойнтов у меня было уже 100 (как их получить есть инструкция на сайте). Спорных ситуаций у меня не возникало, но как мне показалось магазин весьма внимательно и лояльно относится к клиентам и старается их решать. Кстати в отличии от некоторых других известных китайских торговых площадок gearbest.com - это один магазин, товары вы покупаете у него и отвечает за них именно он. Однозначно рекомендую, смело покупайте не сомневайтесь!
This is a best tv box.
I am very happy with this purchase.
The product has very good features and it works perfectly
One of the best Chinese shop, with a multitude of objects from the wackiest to the most high tech, with very good prices and a relatively fast delivery, nice experience, you will find what you need and all you don't need, ;) .
If you want awesome prices, good quality products and nice staff, Gearbest is your store. I seriously recommend them
I would like to recommend Gearbest to anyone.
Fast shipping, great quality product, kind support. Thank you so much Gearbest.
This is my first order at Gearbest, I was able to benefit from a discount code. I bought a TV Box Mecool M8S Pro +. This small tv box works perfectly, I am fully satisfied with the product. It exceeds my expectations.
The ordering process at Gearbest is simple, the site is very responsive, my order has been shipped very quickly. The delivery time announced to France has been respected, my package arrived within the announced deadline. The package received a tracking number that allowed me to follow the day to day travel from China to France. The monitoring is updated regularly every 3 or 4 days.
I am satisfied with my experience with Gearbest, I will order again in the near future.
Thanks Gearbest.
I think that gearbest is the best website to purchase.
I had bought many things from them and I am really satisfied, they didn't disappoint me at time.
The products that I bought always arrived at extimated time, only one didn't arrive but it weren't their fault. The fault is from the shipping company from my company that had commited delay.
The support center is really nice, they always answered my questions and my doubts in less than a day.
So, I really recommend you to bought anything you want from this site because it is reliable.
I purchased an Huawei Honor 9 4G Smartphone International Version.
About the gearbest service:
The product took 19 days to arrive, in my opinion is a pretty decent time window considering the distance between Brazil and China, and all the bureaucratic procedures.
The product arrived well conditioned in the original package.
A really important thing to me was that this was my first purchase from the gearbest, and before they approved they ask to me a few proofs that I was the real owner of the credit card. Security is never too much!
Great experience, fast shipping good communication! Have already ordered from them again and will continue to! Great select, prices and availability. I love my Tevo Tornado 3D printer that I got from Gearbest!
I bought Xiaomi Mi Note 3 on the 19th of November and received it exactly one month later, on 20th of December, respecting the delivery times without any issues, although the period before Christmas was very difficult.
The customer service is really good. All the products i bought work fine, decent prices and easy to pay, and of course interesting products to sell.
My only problem until now is that the tracking of packages with them is bad, had to use other sites to track it. And also the shipment time can be higher than expected.
When I need something or when I see good commercial on my e-mail, First thing I think is gearbest. Even if the product in commercial doesn't belong to gearbest. I get product's number and searh that in gearbest.And I think everyone should.
Muy recomendada, siempre que necesitas ayuda el servicio a cliente te responde los tickets, tal ves peque de no hacer al instante pero siempre tienes tú respuesta, he realizado varias compras y todo ha Sido super rápido y satisfactorio
Es una pagina web llena de productos en su mayoria curiosos, utiles, exoticos, efectivos y sobretodo a un muy buen precio a comparacion de muchas otras paginas web, siendo este su principal punto a favor.
Tiene variedad en cuanto a sus metodos de pago y sus opciones de envio, siendo este punto una ventaja frente a otros que no tiene estar variedad de opciones a elegir. El envio es rapido en algunos casos aunque ultimamente en mi experiencia ha sido algo lento pero esto ya no es problema de la pagina sino de la cadena que realiza los envios, por lo que gearbest cumple con su principal funcion como tienda online.
Me parece una muy buena pagina por sus constantes promociones, recompensas por compras y sobre todo las posibilidades de adquirir productos gratis mediante diferentes mecanicas.
Otro punto a favor es su atencion a cliente ya que siempre hay alguien dispuesto a ayudar con cualquier problema que se presente de manera efectiva, la respuesta no es inmediata y en la mayoria de los casos se ha de esperar por la diferencia de horarios que existe entre regiones pero cada vez que he tenido una duda o problema este ha sido resuelto.
After trying many Chinese online store gearbest still my best, in 2019 i spent over 2000# $on gearbest and I'm really satisfied, good quality products and customer service support
I highly recommend gearbest
For all of You Guys I can recommend GearBest. Why? First, it has a fast support which answer after few hours for your ticket, so it is very quick. Second, shipping is also very fast, and all of my itemas came to me unbroken. Proof: my order W************** came to me after 10 buissnes days! This shop has a large assortment, so when I am looking for something, first I check is avalible to buy it in Gearbest. You can find here a lot of itmes in good prices. There is a lot of promotion, coupons and you can also lower price using points from your account. It is easy to get them. That why I only buying in GearBest.
Bought several Xiaomi goods and electronics from other brands. Always getting high-quality items in short terms. Free shipment is very convinient. It's much better to buy on Gearbest than in local stores.
I would like to say that from gearbest, I am totally satisfied with the purchase of an electronic cigarette accessory! Very good materials to meet my demands and fast delivery and the most important terrific guarantees! Specifically on order W************** for some Drip Tips and coils, i am very satisfied, I recommend!
I often order on gearbest.com. Buying there is simple and clever. My last order came to my house normally - about 4 weeks. But the packing was solid. And quality of that what I've ordered - just great. I really recommend it :)
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.