I bought the smartwatch iradish Y6 Order No.: W************** Nov 17,2015 nickname: J. R.
This site is very good with cheap items and free shipping. Original products, a very good price! Good place to buy, maybe the best!
Save your hard earnd $ and shop elsewhere. Email and asked why my order was still processing after 1 week and I paid for expidited shipping. There answer was sorry it is out of order, it will take timd yo come. Maybe you should havd said that before you took my $. Just shop somewhere more upfront.
I nhave pre-paid but never got an update on shipping. Luckily I paid with PAYPAL so, I will get a full refund anyway.
Don't accept to cancel a complaint before you have been refunded.
GEARBEST is counting on people that will loose interest chasing small amounts for refund. That's their revenue... poor bastards at GEARBEST.
PAYPAL should refuse to deal with them...
Ordered a wireless mini keyborad + touchpad W**************.
Fast shipping (a couple of days), delivery took about a month (to Italy) with free shipping.
Triple package protection: the original paper box, a bubble wrapping and the external plastic envelope. GREAT!
The product is really well made, a lot of function, rechargeable battery and 3 colours backlight (really usefull at night!).
Don't buy anything that you couldn't afford to throw away if broken!
Costumer support communication is terrible, will try not to solve any damage good, if you need to send it you will have to pay the transport cost and when broken support will try to reimburse you with less than half the price you paid.
Dear Vitor,
Thank you for your valuable feedback.
We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
1. Costs:
Gearbest has unbeatable prices - the items I ordered were at about half the normal retail prices in germany, and no shipping costs added!
2. Am I going to shop again at gearbest?
I already did it, and I will surely do it again!
3. Support:
I wrote a aftersales support Ticket to find out which carrier would deliver my parcel, and received an answer within 12 hours which informed me about that in avery friendly way.
4. Ordering / Delivery:
I ordered an XCube 2 and a Nitecore Charger from gearbest's EU warehouse on 11/01/2015.
It arrived 11/04/2015. Considering that I ordered those items on a sunday, the delivery time was 3 working days - that's extremely fast! All packages in perfect state and nothing broken
5. Quality of products:
Both ordered items were flawless - genuine products, everything in perfect working order and nothing to complain.
My order number was WW**************
Among the other stores online Gearbest is the best. It is the best because of the following things (fast shipping, all genuine products, excelent communication with customer service and more importanlty great prices and a lot of discounts)...
I'm using Gearbest services for a long time already and would definitely suggest it to everyone!
Hi! Never buy anything from that people. They sell junk and don't care about costumers, don't reply complains, don't exchange the garbage what they sell, so on. Never want to hear about them again. Zsolt.
Dear Zsolt,
Thank you for your comment.
We always will do our best to help solve any issue for customers.
We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please kindly provide the order number or any ticket ID you submitted for us here?
We look forward to hearing from you soon.
Gearbest.com
Got Homtom HT3 from Gearbest
It is like the store! All perfectly! Very high-quality products, fast processing and shipping orders! Fast shipping! I really liked this store! I advise everyone to shop in this store!
After multiple communications I was awarded a FULL REFUND. Gearbest also sent a written apology. I am glad that we have reached an amicable resolution to this situation regarding a product I never received but was charged for.
After contacting Gearbest several times regarding a product I paid for but never received I was eventually issued a full refund. Gearbest sent me a written apology and issued a full refund to my account. For that I give them a 5 Star Rating!
I have been shopping on this site for years.The products I bought were always on time. When I had a problem, customer service was very helpful.It was the last purchase Car dvr. However, the accessories (Suction Holder) were broken.
I reported this to customer service. Customer service was immediately interested in complaints. They will immediately send the new accessory free of charge. Very interested. Issues are resolved immediately. I ordered CAr dvr; Smarnoo T652 1080P FHD Digital Video Recorder is really good quality and beautiful.
As a result, you can shop with confidence on this site.
I found the Gearbest store half a year ago, and was pleasantly surprised by the low prices, compared to other Chinese stores, this is exactly the best seller, constantly discounts, coupons, sales, delivery with the track is very fast, I want to wish Gearbest to further develop and delight its customers
I want to tell you about Gearbest. My most expensive order on this site was the cellphone Xiaomi redmi note 4x (Order number: W**************), which was delivered in 15 days. I liked the reliable packaging and fast shipping. I also want to say that the site prices are lower than competitors. I often buy different trinkets in this store and they are all delivered on time. I like Gearbest, and I recommend it to everyone.
I was searching for a good phone at a low price and i was sceptical to send 200 dollars to something unknown, but they delivered what they promiced in a very short time. It was a pleasure and i will defenitly order more from them
Very disappointed. Ordered 3 times from this site.
Last one was one case for xiaomi yi.
After 1 month and half nothing arrived.
Wrote to customer service two times!
NO ANSWER AT ALL.
WILL NOT BUY HERE ANYMORE
Dear Davide,
Thank you so much for informing us about your shopping experience.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
Good item discriptions, and good prices.
Exactly what I ordered and was very happy with the quality of the products.
Fast shipping compared to other chines shops.
Goods received with a little delay,
Good quality of the offered products.
Uncomplicated and excellent service, excellent feedback.
Level of service and attitude to the client in a professional manner at all stages of the order by the client.
I am very satisfied with this shop.
Gearbest is now my favorite website to order cheap items from China.
The powerbank i bought on Gearbest siteworks really great. I did not have any problems with it. It took only about 2 weeks for unregistered package to get from China to Poland. The description of the product was really satysfaing. I'm sure i will do more shopping on Gearbest.
I ordered some deadpool figure that were on sale. When i got them over half of them were broken in the box. None of the accessories were tapped down so when opening the package all the items would fly out because of the packaging. When i contacted their customers service they asked me to take photos of the broken items. They responded and the images were not good enough so i sent them a few more. After that they still had a issue with the images and they wanted a video. Well their tickets only accept files at or under 10mb How do you take a 5-7 second video of 18 items? I kindly explained to them that i shouldn't have to send a video. I have already sent in 6 different images to them and they say the images reflect one unit not all 18. So i sent my last email to them today stating if I don't get a refund i will be contacting my credit card company and requesting a dispute. I will never ever buy from these guys again. Horrible service but even worse products.
Dear James,
Thank you for your review.
All of our GearBest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a message in ticket T181***00995 regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
GearBest Customer Service Center
I had done many order from GB.
For me the best point is the paypal warranty and the own GB service
The payment is very easy and the orders are very fast and no fees
Always good experiences with this chinese shop, best for me
I ordered AUSDOM M06 Bluetooth Stereo Headset. W************** Dec 08,2015
I'm very satisfied with this order.
Very fast shipping.The product is orginal and awsome, so I recommend this site to my friends.
Low prices, nice service. Recommended!
Overview
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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Dear bev,
Thank you very much for your recent review.
Our total delivery time= processing time + shipping time
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 15 business days to process.
Would you please send us an email to Gearbest@outlook.com and let us know your order number? We would like to check again for you.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service