GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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The site has a very large selection and many products have good stocks that allow you to buy some products at the lowest price in the market, in addition there is a system of bonus points and unlike other sites, you can use these bonuses even when buying goods on the stock. I also want to mention a sympathetic tech support that solved all my questions.
I ordered a few items from Gearbest.
The process went well and smoothly, the shipping was fast,
The prices are great & the support team answering very fast for any question.
I will continue to shop on Gearbest in the future.
The Gearbest is one of the best online webshop!
I have bought many items different items (electronic, phones, home and etc) from this shop.
All of them are quality and cheaper than on other sites.
The delivery is quick.
The package is great.
The store's communication is also excellent
I think every Gearbest's buyer will be satisfied with site service, prices, delivery time and good support.
I have ordered many times and there was not any problem. I got every item and it was perfect. I really recommended this website.
Nice product and nice service from gearbest... it's very nice experience to buy products from gearbest
Durante el tiempo que he comprado con ellos todos los productos han llegado en tiempo y forma y ademas en perfectas condiciones, son productos de gran calidad, el soporte siempre atento a las dudas, algunos de los productos han sido los del pedido WB**************, del cual todo en perfecto estado.
I made the purchase on 01-12-2017 and I was asked to wait until 04-03-2018 to receive my equipment have already passed the deadline and I still do not receive it despite having paid shipping insurance, the shopping service is disappointing
English:
The order W1712290334446526 were sent with incorrect address which hurt me because now I have to pay a value of 36 USD to be able to receive it in my locality it is hard to buy
Spanish:
El pedido W1712290334446526 fueron enviados con direccion incorrecta lo cual me perjudico porque ahora tengo que pagar un valor de 36 USD para poder recibirlo en mi localidad es pesimo para comprar
Hello gearbest
Glad to talk about my experience with the store. I already did and I do a lot of shopping in the Gearbest store, and I am very satisfied with everything, since I met the gearbest, I only buy it (gearbest) and make a point for several friends. Very good and satisfactory to buy and rejoice with everything I acquire in the store
This was my first order on GearBest (Nov 2016). It went very well. Delivery within the timeframe, well packaged, working well. The product is quite good (still works today) and meets the specifications. I recommend the store and the product.
Estou muito satisfeito com a loja, muito transparente e séria com seus clientes, produtos de primeira qualidade e preços extraordinários, moro no Brasil e o tempo de entrega é bem acessível, mais ou menos uns 40 dias. Super recomendo a loja, muito boa, produtos bem embalados, caixas muito lindas.
I have already made several purchases at the gearbest store, very fast shipping and the quality products I recommend to everyone.
I was used to buy from one of the websites that in China. When i have met with Gearbest, i was shocked because of the service and delivery time. It is the best ever that you have not seen before. I highly recommend to buy with cheaper price and amazing delivery time on here.
I've got some experience with this international shop and i've to say - this is amazing!
Good servise, a lot of shipping options, payment options and discounts!
I ordered IR sensor night light. It was shipped on same day delivered in very short time. It was also cheap. I liked the service.
Boa noite à todos. Sou brasileiro e tive minha primeira experiência com a Gearbest em Junho de 2017, aonde efetivei a compra de dois aparelhos(ONEPLUS 3T e XIAOMI MI 5) e me surpreendi com a eficiência do atendimento, o envio rápido e o recebimento das encomendas em apenas 12 dias úteis.
Sempre que tinha uma dúvida, abria um ticket e em menos de 24h ele era respondido com a maior clareza e eficiência.
A Gearbest é sem dúvida uma das lojas mais confiáveis para compra, podem ir com plena convicção de que serão bem atendidos.
I've bought numerous things at Gearbest. From 3$ LEDs to 175$ smartphone. I live in Poland and each time I've ordered something from Gearbest it was delivered within 21 days (most of the time avoiding customs). Their support staff is also super friendly and responsive. You can gather points and exchange them for $$$ - which is great. Their phone app is also very intuitive and quick. GearBest was the first Chinese online shop that I've trusted and they are still the best in my book. I'm attaching a photo of a product that I've ordered lately as a gift for my girlfriend and you can see how well packed it was and that it arrived in perfect shape.
For fast delivery in less than 30 days
Good product quality
Products are expensive such as phones that do not open
Product safety
I very much like and do not pay customs
With the product costing more than $ 100
As regular Gearbest customer with lot of orders over the years I can definitely recommend it. Every package over the years arrived at time, exactly as described. I'm especially satisfied with orders send from local warehouse that arrived in just 3 days. That's shipping speed can't even compare with other similar shops as none of them have any warehouses in my country.
Customer service issues are resolved instantly. The purchased products are of excellent quality and are corresponding to the product description. The shipment went quickly, the goods arrived undamaged and original packed. Secure site and safe shopping. All in all, Im very satisfied with my purchase.
HEbL (W************** on Dec 29,2017)
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members