logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Turkiye
1 review
1 helpful vote
Follow Kadir T.
Unfollow Kadir T.
Share Review
Report Review

Teşekkürler Gearbest
February 6, 2018

Gearbest üzerinden yüzlerce alışveriş yaptım ve halen yapmaktayım. Verdiğim siparişler genellikle 1-2 gün içinde kargoya verilmekte ve ortalama 3-4 hafta arasında elime ulaşmaktadır. Sipariş etmiş olduğum Xiaomi Mi band 2 bileklik de 3 hafta gibi bir sürede tarafıma ulaştı. Teşekkürler Gearbest...

Date of experience: February 5, 2018
Mexico
1 review
1 helpful vote
Follow Jorge H.
Unfollow Jorge H.
Share Review
Report Review

www.gearbest.com
Order No.: W**************
La verdad es que he comprado varios producto y nunca ha habido falla, recomiendo la pagina ampliamente y sus productos.

Date of experience: February 5, 2018
Brazil
1 review
1 helpful vote
Follow Vika M.
Unfollow Vika M.
Share Review
Report Review

Very professinal Store
February 6, 2018

Very good product, meets expectations and is very easy to use. Gearbest products are good and prices are very affordable, with satisfactory delivery times. I always buy here. I recommend it to everyone, without fear.

Date of experience: February 5, 2018
Poland
1 review
1 helpful vote
Follow Slawomir T.
Unfollow Slawomir T.
Share Review
Report Review

Awesome shop, I recommend it to everyone. Safe, fast purchase and quality products. My products arrived fast and really surprised me.
Quick answers when you have questions.
Certainly I'll shop at Gearbest again, amazing store!
Very recommendable!

Date of experience: February 5, 2018
Hungary
1 review
1 helpful vote
Follow bence p.
Unfollow bence p.
Share Review
Report Review

Experience with gearbest
February 6, 2018

I choose gearbest more often. So far i have very good experience with this shop. The shipping is fast, the prices are great. I can use coupons, or points for my orders. I recommend this shop to everyone.

Date of experience: February 5, 2018
Hungary
1 review
1 helpful vote
Follow Balog L.
Unfollow Balog L.
Share Review
Report Review

GearBest shopping
February 6, 2018

GearBest shopping is a very good exprerience.
They are very reliable, products are goods - I'm totally satisfied.
It is sure, that I will buy again very soon. I recommend them to everbody who wants to buy electronics, clothes, etc - everything.
Good quality, fast shipping on a reasonable price - this is GearBest.

Date of experience: February 5, 2018
Italy
1 review
1 helpful vote
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Very good!
February 6, 2018

I love gearbest, they hosts any sort of discounts... Last 3 phones i bought were from there and they are excellent!

Date of experience: February 5, 2018
Brazil
1 review
1 helpful vote
Follow Jonas C.
Unfollow Jonas C.
Share Review
Report Review

I have bought on Gear Best for five times now and all of the products had a surprisingly good quality, specially when considering the amount paid for it. The products avaiable seem to be more well-selected than on other websites from china. Shipments usually don't take long and the customer service speaks english fluently, so you don't have to worry about miscommunications when needed.
So far, i just had good experiences when shopping there.

Date of experience: February 5, 2018
Portugal
1 review
1 helpful vote
Follow xavier s.
Unfollow xavier s.
Share Review
Report Review

Encomendas Gearbest
February 6, 2018

Fiz encomendas na Gearbest e estou super contente com os pedidos, a entrega é relativamente rápida, visto a distancia, as encomendas vêm cuidadosamente embaladas para prevenir estragos.
Estão sempre prontos para responder a qualquer resposta que tenhamos.
Adoro e aconselho.

Date of experience: February 5, 2018
Ukraine
3 reviews
0 helpful votes
Follow Andrey Z.
Unfollow Andrey Z.
Share Review
Report Review

Фирменный, качественный светильник без изъянов. В сумраке не включается, только в темноте, не срабатывает на что, что не нужно. Незаменимая вещь, аккуратные свтильник

Date of experience: February 5, 2018
Turkiye
1 review
0 helpful votes
Follow Serkan S.
Unfollow Serkan S.
Share Review
Report Review

Gearbest
January 24, 2019

2 aydır gearbest üzerinden alışveriş yapıyorum çok memnunum hızlı kargo orjinal ürün uygun fiyat tavsiye ederim

Date of experience: February 5, 2018
Brazil
1 review
1 helpful vote
Follow Adinan H.
Unfollow Adinan H.
Share Review
Report Review

É sempre uma honra utilizar este site. O atendimento é excelente, os preços são otimos e os produtos são de alta qualidade

Date of experience: February 5, 2018
Poland
1 review
1 helpful vote
Follow Jacek B.
Unfollow Jacek B.
Share Review
Report Review

Sanrenmu 7010 LUC from Gearbest
February 6, 2018

A handy knife at a good price. Well made and sharp. Useful in everyday life. The shipment arrived quickly, well packed. I recommend shopping in gearbest.

Date of experience: February 5, 2018
RU
1 review
1 helpful vote
Follow John D.
Unfollow John D.
Share Review
Report Review

Reliable store
February 6, 2018

I received more than 10 items and i satisfied with every last one.
Fast shipping, items as described. Sometimes you can find very good coupons for mobile phones.

Date of experience: February 5, 2018
Israel
1 review
1 helpful vote
Follow Lee B.
Unfollow Lee B.
Share Review
Report Review

My favorite website!
February 6, 2018

High-level customer service, a pleasant site to use, regular deliveries, lots of deals and discounts.

Date of experience: February 5, 2018
RU
1 review
2 helpful votes
Follow Andrey B.
Unfollow Andrey B.
Share Review
Report Review

General feedback
February 6, 2018

Good store, I recommend. Began to order a couple of months ago. There are very good discounts, plus you can use the points that you earn when buying at this store. Everything I ordered came to me completely. Claims at the moment to the store I do not have, but I recommend paying paypal, which would secure their purchases.

Date of experience: February 5, 2018
Greece
1 review
0 helpful votes
Follow sugar c.
Unfollow sugar c.
Share Review
Report Review

Excellent experience.
February 5, 2018

Excellent experience.
Always a pleasure to shop from gearbest
Best quality.
Best prices in the market

Date of experience: February 5, 2018
Italy
1 review
0 helpful votes
Follow Davide P.
Unfollow Davide P.
Share Review
Report Review

Best online shop outside Europe
February 5, 2018

I've buyed an Xiaomi Huami Amazfit Pace in September 2017 in that store, but due some issue with their manufacturer (it was an hot sale item) the item has been shipped with many days of delay. I wrote the Customer Service in order to solve and they have quickly took in charge my signaling and gave me many options to solve the problem. All of this in less than 3 working days! Totally satisfied both for the product and for the "real" Customer Care.

Date of experience: February 5, 2018
Spain
1 review
0 helpful votes
Follow Alba L.
Unfollow Alba L.
Share Review
Report Review

Perfecto servicio
February 5, 2018

Productos de gran calidad a muy buenos precios. Todo lo que he pedido ha llegado perfecto y muy buen servicio. Quiza un poco lento el transporte pero lo normal al ser desde tan lejos.

Date of experience: February 5, 2018
Kamil K.
Poland
1 review
0 helpful votes
Follow Kamil K.
Unfollow Kamil K.
Share Review
Report Review

Xiaomi Air Purifier
February 5, 2018

Very good quality air purifier. Elegant appearance, simple operation. Can be controlled manually or using the application MiHome. It definitely improves the air quality in the apartment.

Date of experience: February 5, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom