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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest üzerinden yüzlerce alışveriş yaptım ve halen yapmaktayım. Verdiğim siparişler genellikle 1-2 gün içinde kargoya verilmekte ve ortalama 3-4 hafta arasında elime ulaşmaktadır. Sipariş etmiş olduğum Xiaomi Mi band 2 bileklik de 3 hafta gibi bir sürede tarafıma ulaştı. Teşekkürler Gearbest...
www.gearbest.com
Order No.: W**************
La verdad es que he comprado varios producto y nunca ha habido falla, recomiendo la pagina ampliamente y sus productos.
Very good product, meets expectations and is very easy to use. Gearbest products are good and prices are very affordable, with satisfactory delivery times. I always buy here. I recommend it to everyone, without fear.
Awesome shop, I recommend it to everyone. Safe, fast purchase and quality products. My products arrived fast and really surprised me.
Quick answers when you have questions.
Certainly I'll shop at Gearbest again, amazing store!
Very recommendable!
I choose gearbest more often. So far i have very good experience with this shop. The shipping is fast, the prices are great. I can use coupons, or points for my orders. I recommend this shop to everyone.
GearBest shopping is a very good exprerience.
They are very reliable, products are goods - I'm totally satisfied.
It is sure, that I will buy again very soon. I recommend them to everbody who wants to buy electronics, clothes, etc - everything.
Good quality, fast shipping on a reasonable price - this is GearBest.
I love gearbest, they hosts any sort of discounts... Last 3 phones i bought were from there and they are excellent!
I have bought on Gear Best for five times now and all of the products had a surprisingly good quality, specially when considering the amount paid for it. The products avaiable seem to be more well-selected than on other websites from china. Shipments usually don't take long and the customer service speaks english fluently, so you don't have to worry about miscommunications when needed.
So far, i just had good experiences when shopping there.
Fiz encomendas na Gearbest e estou super contente com os pedidos, a entrega é relativamente rápida, visto a distancia, as encomendas vêm cuidadosamente embaladas para prevenir estragos.
Estão sempre prontos para responder a qualquer resposta que tenhamos.
Adoro e aconselho.
Фирменный, качественный светильник без изъянов. В сумраке не включается, только в темноте, не срабатывает на что, что не нужно. Незаменимая вещь, аккуратные свтильник
É sempre uma honra utilizar este site. O atendimento é excelente, os preços são otimos e os produtos são de alta qualidade
A handy knife at a good price. Well made and sharp. Useful in everyday life. The shipment arrived quickly, well packed. I recommend shopping in gearbest.
I received more than 10 items and i satisfied with every last one.
Fast shipping, items as described. Sometimes you can find very good coupons for mobile phones.
High-level customer service, a pleasant site to use, regular deliveries, lots of deals and discounts.
Good store, I recommend. Began to order a couple of months ago. There are very good discounts, plus you can use the points that you earn when buying at this store. Everything I ordered came to me completely. Claims at the moment to the store I do not have, but I recommend paying paypal, which would secure their purchases.
Excellent experience.
Always a pleasure to shop from gearbest
Best quality.
Best prices in the market
I've buyed an Xiaomi Huami Amazfit Pace in September 2017 in that store, but due some issue with their manufacturer (it was an hot sale item) the item has been shipped with many days of delay. I wrote the Customer Service in order to solve and they have quickly took in charge my signaling and gave me many options to solve the problem. All of this in less than 3 working days! Totally satisfied both for the product and for the "real" Customer Care.
Productos de gran calidad a muy buenos precios. Todo lo que he pedido ha llegado perfecto y muy buen servicio. Quiza un poco lento el transporte pero lo normal al ser desde tan lejos.
Very good quality air purifier. Elegant appearance, simple operation. Can be controlled manually or using the application MiHome. It definitely improves the air quality in the apartment.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.